HOW TO BE AN

EFFECTIVE

COMMUNICATOR

Objectives of effective communication

• Define and understand communication and the communication process

• List and overcome the filters/barriers in a communication process

• Practice active listening

• Tips to improve verbal and non verbal communication

Four common ways we communicate

4 ways of communication

How do we understand Communication

Communication is the transmission of an idea or feeling so

that the sender and receiver share the

same understanding.

Communication is not a

mysterious process.

It takes place when the

ideas from your mind are

transferred to another’s

and arrive intact,

complete, and coherent.

Process of communication

SENDER

(encodes)

RECEIVER

(decodes)Barrier

Barrier

Medium

Feedback/Response

One-waycommunication

Communication types

Presentation by single person

Speech by a famous leader/teacher /persons etc.

Two-way

ONE TO ONE – TALK – SHARE

One to Many

1. One person addressing many people

2. Meeting of group discussion leader leads

Political meetings

3. Seminars etc.

COMMUNICATION COMPONENTS

Vocal communication

Verbal Communication

Non-verbal communication

Active Listening

Eye contact

Posture

Simple language

Questioning skills

HELPFUL TIPS

Quicker problem solving

Better decision making

Steady work flow

Strong business relations

Better professional image

Distractions

Use of jargon

Poor listening skills

Cultural differences

Language differences

Emotions

Assumptions/Misconceptions

Inappropriate medium

Noi

se

Hearing – Physical process, natural, passive

Listening – Physical as well

as mental process, active,learned process, a skill

Listening is hard.

You must choose to participate in the process of listening.

Hearing

Choosing

Understanding

Responding

The reception of sound.

The act of choosing to focus attention on the message.

Deciding what the message means to you.

Your reaction to the message. It can be emotional and intellectual.

Process of listening

Definition of listening:

It is a physical and psychological

process that involves choosing to

listen, understanding, and

responding to symbolic messages

from others.

Your knowledge,

attitudes, values,

beliefs and self-

concept influences

your perception.

You first respond

emotionally, then

intellectually. Then

you decide how to

respond.Your own needs,

interests,

attitudes, and

knowledge

affects your

choice to pay

attention.

Not everyone

hears the

same way.

Men actually

prefer certain

frequencies.

BLOCKS TO LISTENING

• Never compare yourselfconstantly comparing yourself to the other person, checking to see if you measure up in terms of intelligence, wit, emotional stability, competence, or even level of suffering or children's achievements.

• Mind Readingwhat you think someone "really means" (based primarily on your own feelings, assumptions, or hunches) than to what he or she is actually saying.

•Rehearsingplanning your response to what someone is saying to you while the other person is still speaking.

•Filteringtuning out certain topics or you may hear only certain things and tune everything else out, any possible hint of unhappiness, no matter what he actually says.

• Judging

if you decide ahead of time that the other person is not worth hearing (because he or she is "stupid," "crazy,"'"hypocritical," or " immature"), and that you will therefore listen only in order to confirm your opinion.

• Dreaming

you pay only a fraction of your attention to the person talking; inside, your thoughts are wandering elsewhere.

• identifying

whatever you hear from the other person triggers memories of your own similar experiences, and you can't wait to.jump into your own story.

• Advising

Jumping in with advice when the other person has barely stopped talking (or before)

Keen look on your communication

• SparringIf you listen only long enough to find something to disagree with, and then assert your position-—regardless of what the other person says.

• Being RightIf you want to prove that you're right or to avoid the suggestion that you're wrong— including lying, shouting, twisting the facts, changing the subject, making excuses, and accusing

• Derailingchanging the subject or make a joke whenever you become bored or uncomfortable with the conversation.

• Placatingbeing so concerned with being nice, agreeable, or liked that without really listening you agree with everything being said.

Be active and attentive

The process of recognizing, understanding, and

accurately interpreting communicated messages

and responding to spoken and/or nonverbal

messages.

Be a better listener

Don’t talk – listen.

Don’t jump to conclusions.

Listen between the lines.

Ask questions/paraphrase.

Don’t get distracted by the environment.

Keep an open mind.

Be willing to listen to someone else’s point of view and ideas.

Provide feedback.

Take advantage of your brain power.

BE SMART IN YOUR VERBAL COMMUNICATION-TIPS

o Eliminate Noise

o Get Feedback – Verbal & Body

Signals

o Speak Slowly & Rephrase your

sentence

o Don’t Talk down to the other

person

o Listen Carefully & Patiently

Body Language - Tips

Keep appropriate distance

Touch only when appropriate

Take care of your appearance

Be aware - people may give false cues

Maintain eye contact

Smile genuinely