Date post: | 19-Feb-2017 |
Category: |
Self Improvement |
Upload: | don-vaillancourt |
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Effective Communication
By Don Vaillancourt
EtiquetteWhat are important group meeting etiquettes?
Be on timeBe preparedNo cellphones or other distractionsListenTake notesDo not speak over othersAsk questions
Why we communicate?To convey informationTo ask a question
Communication MediumsIn PersonTelephoneEmailInstant Messaging
One conversationat a time
Know your audience
Body language& conversationalnuances
Breathe
Listen
Don’t RetaliateIf you have nothing good to say...
In ConversationStart with a conversation [Disarm]Provide clear contextMatch the audience’s communicationstyle [See DISC]Be concise
Communication Mediums
EmailHow do we communicate effectively through email?● Context specific subject; don’t reuse them● Be aware of the recipients: peers, clients, managers, etc.● Provide context● Be concise● Be polite● Think before hitting [Send]
Instant MessagingHow do we communicate effectively through instant messaging?● Use them, they’re useful and reduce emails● Be concise● Use the right channels, groups, etc.
TelephoneHow do we communicate effectively on the telephone?● Be polite● Enjoy the conversation● Listen● Ask questions
Communication Styles - DISC