Effective Communication

Skills

Overview

Why is this importantWhat does it meanTypes of communication skillsExplore each of the 4 keys skillsGet that jobQuestions

Why is this important?

Number one skill employers

look for when recruiting staffConfederation of British Industry

Impacts upon outcomes – degree

classification, job outcome, social

interaction

What does it mean?

An act by which one gives or receives information

Intentional or unintentional

Can be achieved using a variety of modes

Over to you……

In pairs find out about your partner

Studying, goals, greatest achievements

5 minutes each and then swap

Introduce your partner to the group

Types of communication skills

Listening

Maintain eye contactDo not interruptBuild rapportClarifies situationDo not make assumptionsAsk questions

Written communication skills

Application forms

CV

Cover letters

Reports

Get That Job

http://employability.uelconnect.org.uk/pages/applying_for_jobs/0/applying_for_jobs.html

Verbal communication skills

Techniques for verbal communication skills

Speak clearlyAdapt to suit audiencePitch, tone and speedEye contactNon verbal cuesPrepare - confidenceBreathe!

The statistics

How do we judge people when we first meet them?

• 55% on how we look• 38% on how we sound• Only 7% on what we say

Non verbal

Non verbal communication skills

http://www.maximumadvantage.com/nonverbal-communication/non-verbal-communication-demonstration.html

http://www.youtube.com/watch?v=Ks-_Mh1QhMc

Effective communication techniques

http://bis-confidencecoaching.com/verbal-communication-using-effective-communication-techniques/

Useful websites

• www.uel.ac.uk Information on UEL

• www.uel.ac.uk/eet - for information on EET

• http://employability.uelconnect.org.uk/ - for info on

applications, CVs, interviews, standing out from the crowd

• www.prospects.ac.uk – general employability advice

Questions

Thank you

Raksha Mehta

eet@uel.ac.uk

www.uel.ac.uk/eet

0208 223 2424