Effective
Communications Christopher Luna
April 14, 2010
Brought to you by SEBC.
Agenda
1. What makes success?
2. Preparation
3. Presence
4. Speech
5. Techniques
6. Respond
2
What makes success?
3
Define success.
Where are we
now?
Where do we want
to be?
How do we get
there?
How will we know?
Agenda
1. What makes success?
2. Preparation
3. Presence
4. Speech
5. Techniques
6. Respond
4
Preparation
Know the job
Know the interviewer
Know yourself
5
Agenda
1. What makes success?
2. Preparation
3. Presence
4. Speech
5. Techniques
6. Respond
6
Presence
Open
Calm
Control
7
Agenda
1. What makes success?
2. Preparation
3. Presence
4. Speech
5. Techniques
6. Respond
8
Speech
9
No Condescension
Humor
Instrumental
Agenda
1. What makes success?
2. Preparation
3. Presence
4. Speech
5. Techniques
6. Respond
10
Techniques
11
Observe
Mimic
Embellish
Agenda
1. What makes success?
2. Preparation
3. Presence
4. Speech
5. Techniques
6. Respond
12
Respond
13
Adjust to responses
Take advantage
In their eyes
Questions and Answers
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Suggestions The Psychology of Influence by Robert B. Cialdini
Zig Ziglar’s Secrets of Closing the Sale by Zig Ziglar
Hide a Dagger Behind a Smile by Kaihan Krippendorff
Radical Leap by Steve Farber
How to Become a Rainmaker by Jeffrey J. Fox
Why Smart Executives Fail by Sydney Finkelstein
Harvard Business Review (especially those 100 page booklets)
http://www.ted.com/ effective communications about innovative ideas
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Sources How to be a CEO by Jeffrey J. Fox
How to Win Friends and Influence People by Dale
Carnegie
Influencing Human Behavior by H. A. Overstreet
Power is the Great Motivator by David C.
McClelland and David. H. Burnham
Speak Like Churchill, Stand Like Lincoln by James
C. Humes
The Discipline of Teams by Jon R. Katzenbach and
Douglas K. Smith
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Image Citations Square peg:
http://www.pencilbugs.com/blog/2009/10/ George Washington:
http://en.wikipedia.org/wiki/George_Washington
Salsa Photo: http://www.harlomedia.com/blog/2009/08/
Star: http://freetransform.net/?p=45 Rock:
http://www.jordan.k12.ut.us/ohms/Students_index.html
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