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Effective Customer Communication · Effective Customer Communication What You Will Learn in 4 Hours...

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Effective Customer Communication What You Will Learn in 4 Hours -11 Impressions in 7 seconds -4 Keys to the competitive edge -10 tips for staying positive -5 tips for handling rude callers -How to build customer rapport -The importance of Words, Tone and Body Language -How to be a better listener -8 Steps to transform angry customers -How to say “no” -How to build team trust Learning Objectives -Understand the customers point of view -The importance of a positive ﬁrst impression -How to handle angry customers -The importance of working as a team

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Page 1: Effective Customer Communication · Effective Customer Communication What You Will Learn in 4 Hours -11 Impressions in 7 seconds-4 Keys to the competitive edge-10 tips for staying

Effective Customer Communication

What You Will Learn in 4 Hours

-11 Impressions in 7 seconds-4 Keys to the competitive edge-10 tips for staying positive-5 tips for handling rude callers-How to build customer rapport-The importance of Words, Tone and Body Language-How to be a better listener-8 Steps to transform angry customers-How to say “no”-How to build team trust

Learning Objectives

-Understand the customers point of view

-The importance of a positive first impression

-How to handle angry customers

-The importance of working as a team

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