the most the most effective processeseffective processes for developing IS for developing IS professionals in recent years.professionals in recent years.

By Aditya Mahardhika Yustika Putras3175004

RMIT 2009 . Management of Computing Resources

Agenda

• Where are we?• Things to stick during the presentation• Ineffective Process support by IS• Effective Process support by IS• Current trends on IS software• The used of Process-Awareness IS (PAIS)

framework• “Change”. Again! What now?

1. Process Evolution2. Hard-Coded Process Logic3. Complex Software

Customising

4. Inadequate Business Functions

5. Missing Process Information

Current degree process sufficiency• Only 32.92% sufficient

Problem 1: The need to continuously adapt IS to evolving processes

• 40.51% only partly• 27.85% largely

Problem 4: Inadequate business function support

Recap Problems• Process Evolution• Hard-Coded Process Logic• Complex Software Customising• Inadequate Business Functions• Missing Process Information

• If the process maturity of an organisation is low, it will be more difficult to implement (optimised) business processes

• Results:• end-user participation (47.14%)• access to required information (42.86%)

• Deal with project-driven attributes• Results:– management commitment (67.14%)– communication with end users (45.71%)

• Deal with the technical infrastructure for developing and maintaining IS.

• Result:– None of the listed technological-specific CSFs is

considered as essential– Good documentation (17.14%)– Usability (20%)

Hardly seems possible to consider all technology-specific CSFs when introducing an IS

WHILE

These CSF represent a validated baseline for enterprises that want to increase the

effectiveness of their process-oriented IS

Why “Process Orientation” is scarce and why “Process Awareness” is needed?

Process-Oriented Software Technologies

• Process support paradigms– e.g. work-flow management, service

orchestration, service choreography, case handling.

• Process specification standards– e.g. WS-BPEL, BPML, BPMN

• BPM tools– e.g. ARIS Toolset, Tibco Staffware, FLOWer

• Current degree of “process orientation” in IS is by far not satisfactory

• Conventional process-oriented IS are scarce

• Needs process-aware IS (PAIS)

PIT STOP

• What is the main presentation idea needs to stick during this presentation?

How to Implement PAIS

1. By developing an organisation-specific process support system; or

2. By configuring a generic process support system.

PAIS Conditions

• Separate process logic from application code; in other words

• Driven by process models rather than program code.

• Based on powerful process engines that orchestrate processes at run-time.

• Process engines provide extensive libraries of process-oriented functions at build-time.

• Enable the fast and cost-effective implementation and customisation of new and of existing process.

• Implies a significant shift in the field of IS engineering.

• Shift is difficult to accomplish as IS projects often use software technologies-at least today-that do not support the needed degree of process orientation.

• INSTANT QUESTION:– What is the reason behind?

Resist to change – intangible impact factor – increase cost

What is this all about?

• Imply the recruiting and training of IT Professionals

• The involvement of consultants• The integration of application-specific

knowledge and technical expertise into the project team.

Three CSF that particularly important

• Management commitment• Communication• Participation of end users

• CSF = ability of an organisation to align its IS to business processes and business strategy.

• User involvement during IS development will enhance system usage and information satisfaction. Moreover, growing user satisfaction results in greater system usage.

• “process orientation” is scarce, but “process awareness” is needed in practice.

• Helps both IT professionals and researchers to understand factors that can improve the operational effectiveness of process-oriented IS