EFFECTIVE FEEDBACK

ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

BEHAVIOUR MATTERS

Environment

Strategy ClimateLeadership

People

Organization System

Business Results

Culture

Source: Adapted from the Hay Group

70%

30

%

“GIFTING” FEEDBACK = HIGH PERFORMANCE

Values

Attitudes/ Mindsets

BehaviourTeamwork

Optimal Company

Performance

Authentic Communication Mindset

Effective Feedback Skills

THE SBIC FRAMEWORKSituation

What is the situation giving rise to the discussion

BehaviourWhat specific behaviour was observed that you’d like to

discuss?

ImpactWhat specific impact of this behaviour in terms of the

people or the process at work?

CHANGEIn the case of correctional feedback,

what behaviour would you like to see change so that the impact with improve?

CONTINUEIn the case of positive feedback what

behaviour would you like to see continue to maintain the impact?

BARRIERS AND ENABLERS

SBIC

EnvironmentPrivacyTime

PositiveTime-proximate

StyleQuestions

Body LanguageActive Listening

Collaborate

ApproachHonest

AssertiveNon-judgemental

Empathetic

ClimateRole modelPermission

CircumstancesGenuine intent

The “Human Software: AND

the “Human Operating System”

BEING AUTHENTIC

1. Understand the Barriers and enablers of Effective Feedback

2.“Gift" Feedback in an honest and respectful way

3. Recognise the impact of a simple framework for your business

IN SUMMARY…