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Effective Leadership and Teamwork in an International Purchasing Environment Bob Dignen, York Associates 4 September 2019
Effective Leadership and Teamwork in an International Purchasing Environment
Bob Dignen, York Associates
4 September 2019
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What do I do?
➢ Director of York Associates (UK)
➢ Trainer, coach, facilitator and author
➢ Help people to communicate and collaborate better to achieve better results internationally
➢ Enhance thinking, behaviour and collaborative practices
In addition to strongly agreed, 20% also agreed = 83%
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Am I necessary?
11m Euros
100m USD
The Big 3
Language
Culture
Distance / Time zones
What is extra challenging about. ‘international’ working?
What are the core ‘international’ challenges?
Uncertainty
Business
result
impact!
Paradox
Diversity Complexity
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What is ‘team’ for you?
A – attitude B – behaviourC – co-creation
A – attitude B – behaviourC – co-creation
A – attitude B – behaviourC – co-creation
15Closed Loop Communication
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What are the challenges of leading internationally
1
2
3
Understanding interaction dynamics
Trompenaars, Fons; Riding the waves of culture
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A model from Iran
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Mastering interactive dialogue
3
4 5 6
1. Signal positive intention explicitly2. Limit how long you talk3. Handover actively4. Show value5. Signal understanding6. Clarify and investigate language
before telling
2
1
A – attitude B – behaviourC – co-creation
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How well are we leveraging diversity
as a team?
Who are we?
Whereare wegoing?
How do we
plan to do it?
Who does what?
What help is
needed?
How are we performing?
How are weseen in the
organisation?
Where are conflicts
generated?
Continuously ‘co-create’ own micro-culture
It’s as simpleand complex
as A-B-C
