EFFECTIVE LISTENING

EFFECTIVE LISTENING

1. Listening Facts

2. The Listening Process

3. Bad Listening Habits

4. Barriers to Effective Listening

5. Hearing vs. Listening

6. Types of Listening

7. Guidelines to Effective Listening

LISTENING FACTS

• Most people spend at least 45% of communication time listening

• Most people listen to and

understand only about a

fourth of what is being

communicated

• 85% of individuals rate themselves as average or worse listeners

• Listening skills poorest when people interact with those closest to them. They interrupt and jump to conclusions more frequently

LISTENING FACTS

FIVE-STEP PROCESS OF LISTENING

You store

for

future

reference

You get

stimuli

You react

once you’ve

evaluated

the message

You attach

meaning

to stimuli

You store

for

future

reference

RECEIVING UNDERSTANDING REMEMBERING EVALUATING RESPONDING

BAD LISTENING HABITS

• Tunes out dry subjects

• Tunes out if delivery is poor

• Enters into argument

• Listening for only the facts

• Takes extensive notes

• Fakes attention

• Easily distracted

• Resists difficult material

• Reacts to emotional words

BAD LISTENING HABITS

LISTENING IS MORE THAN HEARING

• Listening is active;

hearing is passive

• Listening is a skill;

hearing is natural

• Listening is intermittent;

hearing is continuous

vs

Listening implies a choice.

You must choose to

participate in the process

of listening.

GUIDELINES FOR

EFFECTIVE LISTENING

Control the Environment

Be Alert

Be Mentally Prepared

Be Emotionally Prepared

Judge content, not delivery

Provide feedback

GUIDELINES FOR

EFFECTIVE LISTENING

Close doors

Turn off radios, TVs, CD players

Move closer to the speaker

Don’t interrupt

Hold your rebuttal

Ignore your phone

Control the Environment

Be Alert

Be Mentally Prepared

Be Emotionally Prepared

Judge content, not delivery

Provide feedback

GUIDELINES FOR

EFFECTIVE LISTENING

Thinking vs. speed of

someone talking

Different semantic codes

Control the Environment

Be Alert

Be Mentally Prepared

Be Emotionally Prepared

Judge content, not delivery

Provide feedback

GUIDELINES FOR

EFFECTIVE LISTENING

Speaker perceptions

Self-perceptions

Personal biases

Control the Environment

Be Alert

Be Mentally Prepared

Be Emotionally Prepared

Judge content, not delivery

Provide feedback

GUIDELINES FOR

EFFECTIVE LISTENING

Control the Environment

Be Alert

Be Mentally Prepared

Be Emotionally Prepared

Judge content, not delivery

Provide feedback

GOOD LISTENERS LISTEN ACTIVELY BY: • Listening for concepts, key ideas, facts

• Being able to distinguish between evidence and argument, idea and example, fact and principle

• Analyzing key points

• Looking for unspoken messages

• Keeping an open mind

• Asking questions that clarify

• Reserving judgment

• Taking meaningful notes

EFFECTIVE LISTENING

THANK YOU!

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