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Market Research in Africa
Insights Valley Europe
Corporate Research Conference
Amsterdam
7 September, 2012
Gitta van der Meer
http://www.researchafrica.com
E-Mail: [email protected]
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UgandaSocial Impact
Knowledge customer base
The Netherlands
BoP
Open Data
Innovative mobile technology
InclusiveBusiness
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WHY AFRICA?
Booming market, fastest growing economy in next
5 years
$1.8 trillion economy
Rate of return on foreign investment higher than
any other developing region
Uganda economic growth 6.41% per year vs. 4.66%
China and 1.97% the Netherlands
Only 1% of total global market research budget
invested in Africa
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> 1 BILLION population
53% mobile phone users, > 500 MILLION
> 1 MILLION new subscribers every month (most BoP, < 2$ p/day)
> 48 MILLION people have a mobile phone, but no electricity
2013 an estimated 1,7 BILLION people worldwide will have a mobile
phone, but no bank account (M-Pesa, mobile money)
95% of text messages is read within 4 minutes
MOBILE PHONES IN
AFRICA
• Advanced technology (smartphones)
• 24/7 Online access• High penetration of mobile
internet & survey apps• High education and literary level
• Basic technology (low-end phones)
• Limited online access • High penetration of voice and SMS• Logistic challenges • Educational and literacy limitations
EUROPE AFRICA
• Advanced technology (smartphones)
• 24/7 Online access• High penetration of mobile
internet & survey apps• High education and literary level
• Basic technology (low-end phones)
• Limited online access • High penetration of voice and SMS• Logistic challenges • Educational and literacy limitations
EUROPE AFRICA
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OUR APPROACH
Insight consumer base commercial companies - particularly ‘Base of
the Pyramid‘
better match supply / demand
more customized services and products
product improvement
close contact with target groups - anticipate market changes, evolve and adapt
Insight target groups NGOs, UN agencies, and government
bodies
better informed people
improved healthcare & education
reduced poverty
increased contribution environmental protection
design and implement more tailored strategies
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HOW DOES IT WORK?
Flexible mobile phone platforms (SMS/IVR, toll free)
Call centers
Mobile data collection applications
Internet surveys
Client database / Database creation through
marketing campaigns / Profiled database (Research
Panel, on-line or SMS registration)
Rewards / Incentives (e.g. mobile phone credit)
Sample size co-developed with Worldbank
Real-time accessible & trustworthy results
Visualization tools
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What? - Impact survey on Global Hand Washing Day campaign, Uganda
Partner / Client: - USAID and Unilever-Lifebuoy
How: - Interactive SMS (English) and call center (English and local languages) further to SMS
pledges (12,000 pledges)
Database: - International hand washing day campaign (Participant pledge by SMS)
Goals: - Insight attitude & create awareness hand washing to prevent diseases
- Insight soap brand awareness & product feedback
Win-win: - Increased brand awareness Unilever-Lifebuoy & increased awareness dealing with poor
sanitation & hygiene
UNILEVER CASE
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What? - Monitoring and Evaluation solar system performance & use, Northern Uganda
Partner / Client: - GIZ / PREEP (‘Access to Solar program’)
How: - Interactive SMS (English) and call center (English and local languages)
Database: - Existing GIZ database of customers who bought a solar system under the program
Goals: - Evaluate performance/use/dealers solar systems
- Improve access to affordable modern energy services in rural/remote areas in Uganda
- Evaluate use solar energy
Win-win: - Insight customers’ opinion of & experience with solar systems
- Collection information on dealer performance & systems quality
- Increased support for renewable energy
GIZ CASE
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What? - Establish a representative panel for market research
Partner / Client: - Available for use by any commercial or non-profit entity
How: - Marketing campaign via radio, TV, Internet, social media
- Registration panelists via SMS or Internet
- Careful profiling via call center (English and local languages)
- Incentives provided for participation
Goal: - Provide insight in consumer attitudes, knowledge levels and behavior in Africa
Result: - Profiled database to be used for market research
PANEL RESEARCH
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LESSONS LEARNED
CUSTOMERS WANT TO BE HEARD
great variety in participantsIMPORTANCE OF
TRUST
good brand knowledge
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THANK YOU
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