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Effective People

Analytics*HowDoOrganisationsMeasureUP?

*HRshouldstoptalkingandstartdoing.

1

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Why is Effective Human Capital So

Important?

2

Source McKinsey&Co

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Yet People are Considered a

Cost Centre not a Profit Centre

3

Spends$20permonth Responsiblefor$200mbudget

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Unemployment is Now a Structural

Issue, Not a Business Cycle Issue

4

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Unemployment is Now a Structural

Issue, Not a Business Cycle Issue

5

Yet.TheworldsBiggestGlobalCompanieshaveforthelast5years

hadthe

highest

profits

on

record.

TheseCompaniesaresittingonacombined$8Tdollarsofcash..

Iftheyinvested20%ofthiscashinhiringpeopleEuropeand

Americasunemployment

rates

would

be

at

a10

year

low.

Sevengenerationsinworkatonce?

Willwe

see

social

employment

soon?

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Are We Really Sure We Know What

Motivates People? Intrinsic vs. Extrinsic

6

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The Machines are Here to Stay.

7

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But.The Future is Better Than We

Think?

8

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Integrated People Management

9

CHANGE

SUSTAIN

EXECUTE

ConnectPeopletopeople

Peopletoinfo

Peopletoprocess

DevelopSkills,Competency,

knowledge,experience

DeployResourcePlan

CapacityPlan

Deployment

SOURCE

Attract

Recruit

Select

OnBoard

MANAGE

Leadership

PerformanceMgmt

Reward&Recognition

Succession

EnablingandDrivingRevenueGrowth

CostSaving

Productivity

EfficiencyRetention

Quality

CustomerSatisfaction

Innovation

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How to Gain Insights:

What is Calculating Success All About?

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Thetrueintersectionofscienceandbusiness;thefutureishere,itsjustunevenlydistributed.

Debunking

the

myth

that

organisations cannot

predict

or

measure

the

value

of

the

contributionofpeople

Provingthatpeoplearethenewbottomline

Instigatingleaders

(not

just

HR)

to

move

from

talk

to

action

on

Workforce

Analytics

Givingexecutivesthestoryline,frameworksandcasestudiestomakethecaseforactiononWorkforceAnalyticsintheirorganisations

Publishingdate:Jan30th 2012

HarvardBusinessReviewPress

Authors:TimRingo,CarlHoffman,EricLesser

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What We Learned:What Workforce Analytics is NOT About

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Countingheads

Reportingturnover

Buildingacatalogofemployeeknowledge,skillsandabilities

Reportingengagementscores

Buyinganalyticsoftwareandlookingforawaytouseit,

Newapproachestoworkforceanalytics SciencemeetsBusiness

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What We Learned: Key Observations

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Predictivehumancapitalmodelingiskey: ifwedoXsothatweachieveY=measurableoutcome

Onlyasmallnumberofcompanieshavedevelopedatruepredictivehumancapitalmodelingcapability

MostcompaniesthatweresuccessfulwithWorkforceAnalyticsfocusedtheirapproachonacrisisoraseriousbusinessissuethatneededaddressed

HRorganizationsthathadgoodworkingrelationshipswithFinance;alsohadanadvancedChangeManagementcapability,weremostsuccessful

Cleargovernanceandunderstandingoftheroleof

CorporateCentervs BusinessUnits whomeasureswhat Lessismore.toomanymetricssowsconfusionanddoubt

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What We Developed:

Best Practice the Six Step Model

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Case Studies: Top Performers

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In2008,tooka$29.7bnwritedowningoodwill,cut,4,000jobsandsawa50%

reductioninstockprice..muchofthisduetocustomersabandoningSprint

Sprintcustomer

calls

for

assistance

double

the

number

of

competitors

Firstcallresolutionwasdeadlast,intheindustry;waittimewasnearlyseven

minutes.Onethirdofcustomershungup

Allcreatingasurgeofcustomersintounderstaffedandunderskilledretailstores

SprintExecutivesdecidedthatthecompanyhadtoreestablishitsbrandfortop

customerservice,andneededtodothisbasedonaccuratedataanalysisofthe

situation

Sprint: Customer Service Case Study

15

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Resultsin2010:

Customersatisfactionisup43%

Firstcall

resolution

is

up

by

42%

Callspersubscriberaredown39%

Operationscostsaredownby34%

Billingadjustmentsaredownby73%

Sprint: Results!

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How Can You DO More?DayPeopleAnalyticsWorkshop

Focus

on

basic

concepts

of

Best

Practice

Beabletogotoanorganizationandselltheconcept

3MonthImmersivePeopleAnalyticsProgramme

Utlize Action

Learning

Techniques

solve

real

world

issues

Onedayperweekfor12weeks

Combinationofclassroomandinternetbasedinstruction

SocialNetworkGroup

Will

solve

areal

issue

in

your

organization

FoundationforasustainablePeopleAnalyticsapproach

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