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Effective Service Difficulty Reporting

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Objective of SDR Program

Collect, record and analyze defects

Identify potential safety hazards

Implement corrective action

Improve level of flight safety in Canada

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Regulations……….

ICAO Annex 8

CAR 591

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What is a Reportable Service Difficulty?

“Any defect, malfunction or failure of an aeronautical product affecting, or that if not corrected is likely to affect, the safety of the aircraft, its occupants or any other person.”

AC 591- 001

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SDRLOGIC CHART

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WHY SUBMIT??

IMPROVE FLIGHT SAFETY

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http://www.tc.gc.ca/wsdrs/

Electronic reporting is available via the Internet based WSDRS –

(Web Service Difficulty Reporting System)

Oct 2001

WSDRS

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WSDRS Homepage

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2Registered Users Inbox

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Submitting a

WSDR

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WSDR Acknowledgement Message &Attachment feature

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SDR Submitted

HQ Notified PMI Notified

Headquarters Reviews SDR(Investigation if necessary)

Type Certificate Holder Notified (If Necessary)

Submitter/PMI Notified(If Necessary)

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Multiple Users

Q A D epartm en t E ngineerin g B ase 2 B ase 3

M anager R espon sib le to R eport S D R 's (or de legate )

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Effective method of reporting malfunctions, defects and failures.

Program Features

Readily accessible defect information.

One system to report both service difficulties and suspected unapproved parts.

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Program Features (continued)

Investigations

Product improvement

Certification of future products

Direct notification to type certificate

holder.

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CANADA - 40,929CANADA - 40,929 (2200/yr)(2200/yr)

AUSTRALIA – 40,424AUSTRALIA – 40,424 (1611/yr)(1611/yr)

U.S.A. - 745,529U.S.A. - 745,529 (43,028/yr) (43,028/yr)

SDR’s Totals = 826,882

WSDRS

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Industry Role

Insure defects are identified and reported

Submit Quality data.

Follow-up submitted reports with supplemental

information.

Provide training to employees

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SDR database is useful tool WSDRS is a fast, convenient and improved

SDR system =Reduce SDR workload=Reduce paperwork

Industry Feedback

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Questions?