Effectiveness of Benchmarkingtowards Achieving SustainableExcellence
By: Abdel Rahim Jallad, Ph.D.CEO - The Excellencors
6 March 2012
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• Benchmarking• Types of Business Excellence Benchmarking• Benchmarking for Excellence• Benchmarking for Sustainable Excellence• EFQM Benchmarking Methodology• Determining Benchmarking Fields / Subjects• Determining Benchmarking Partner Organizations• Effectiveness of Benchmarking
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Presentation Outline
Benchmarking
Types of Business ExcellenceBenchmarking
Informal Formal
Performance(Results)
Where are we?Where to Go ?
Practices
How To Get there?• Case
Studies• Discussions• Attending
Seminars• Internet• Articles
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- ExcellentOrganizations- Core Business
- ExcellentOrganizations- Core / Non-Core Business
Best Practices?
Best Results
@ Best / Superior Organizations
& Adapted to Best Fit
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Inno
vatio
n
Best
Pra
ctic
es
Benchmarking
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Benchmarking for Excellence
QualityControl
TQM ExcellenceSustainableExcellence
• GoodPerformance
• Experience
• Base Line
• License toPractice
• Very Good
• SelfLearning
• ContinuousImprovementBased
• License toCompete
• Outstanding
• Creativity &Innovation
• Future Based
• LeadershipAssurance
• Best
• Benchmarking
• CompetitiveBased
• License toLead
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Benchmarking for Sustainable Excellence
The EFQM Benchmarking Methodology - (APQC)
Develop a process model for theorganization
Decide which process to benchmark Form the benchmarking team Analyse the process and decide
what to benchmark Develop project plan
Phase 1 – Plan Phase 2 – Collect
Conduct secondary research
Identify potential partners
Select Partners
Develop questionnaires Collectrequired data
Analyse Benchmarking Results Determine Current Performance
gaps Establish why these Performance
gaps exit Develop improvement plans
Phase 3 – Analyse
Implement the improvement plan Activly monitor & manage
implementation Recalibrate Plan for continuous improvement Hold a project close out review
Phase 4 – Adapt
Results of Self Assessments
Results of External Assessments
Strategic Orientation
Competition
New Technologies
Paramount Stakeholders’ Expectations
Determining Benchmarking Fields
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Approaches/ Practices/ Methodologies
Results - Target Setting
Results Comparisons
Processes/ Procedures
Services/ Products
Determining Benchmarking Subjects
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Internal : Large Organizations
Competitors : Requires 3rd Party
Functional : Similar Function Activity
Generic : Supporting Common Activities (HR, IT, ..)
Types of Benchmarking Partners
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Conduct Secondary / Primary Research:
Consider Key Business Factors
Organization Environmental set up
Core Business vs. Non-core Business
Industry-Business Leaders
Award Winners – The Stars
Poll/ Surveys Results
Determining Benchmarking PartnerOrganizations
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Determining Benchmarking Partner Organizations
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Consider EFQM Benchmarking Code of Conduct , including
Principles of:
Preparation, Contact, Exchange, Confidentiality, Use, Legality,
Completion, Understanding and Agreements, Competition.
Analyze and Plan lessons learned Customize / Adapt to match environment Test Acceptance Organize Resources Assign Responsibilities Implement as fast as appropriate Assess & Refine Create & Innovate
Effectiveness of Benchmarking
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- Tourism Benchmark.
- Copy Benchmarking.
- Immediately Implement.
- Keep your Benchmarkingpartner at risk or loss, andanswer; What’s in it for me?
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Do Not:
شكراً Thank You
By: Abdel Rahim Jallad, Ph.D.
CEO - The Excellencors
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