Presented by Katrina Otto
Train IT Medical Pty Ltd
www.trainitmedical.com.au
Efficient use of new
technology for
practice improvement
Reception Development DayCoordinare 2017
Our Learning Objectives:
1. Design a systematic approach to data quality improvements
2. Discuss ways to ensure compliance with standards for essential demographic data entry.
3. Use software as a tool for data analytics and practice improvements.
4. Develop an understanding of new technologies and third party tools available for practices.
5. Explore current issues related to contacting patients via sms, email or apps.
Our Learning Objectives:
1. Design a systematic approach to data quality improvements
Data has never been more important!
Accreditation Changes:
- linked to data
Practice Incentive Payment
(PIP) changes:
- linked to data
PIP payment changes:
PIP Redesign FAQsWebinar recording
Q: “How will the new PIP Incentive Payment work?
A: Practices will be paid for focusing on quality.
The quality will be determined by the information (i.e. data) about the care that has been provided.
With time, practices will be paid for demonstrating data driven quality improvement.”
The ‘Data Quality’ Checklist
Download the ‘Data Quality’ Checklist
Learn more about ‘Standards for Digital Health Webinar’ https://www.digitalhealth.gov.au/news-and- events/events/1147-
webinar-meeting-accreditation-standards-for-digital-health
Our Learning Objectives:
2. Discuss ways to ensure compliance with standards foressential demographic data entry.
http://www.racgp.org.au/your-practice/standards/standards4thedition/safety,-quality-improvement-and-
education/3-1/patient-identification/
Australian (RACGP) Standards:
Did You Know?
73%of people self-checking in
identified incorrect demographic information
in their patient record
New front desk processes
How do you communicate, educate and collect informed consent?
Our Learning Objectives:
3. Use software as a tool for practice improvements and data analytics.
Acknowledgement to Abhijeet Ghosh, Population Information Manager & Project Manager, SPDS project.
Data Aggregation Tools – Pen Suite of Tools
CAT4
Top Bar
PAT CAT
Use topbar for proactive reminders
Clean up in your clinical software:
1. Inactivate patients by searching for patients not seen for two years.
2. Mark deceased patients as ‘deceased’ not ‘inactive’.
3. Delete Sample patients.
4. Delete records with no clinical data.
5. Merge duplicate patient records.
Our Learning Objectives:
4. Develop an understanding of new technologies and third party tools available for practices.
Self check-in kiosks – lots of options
Jayex
Healthsite
HotDoc
Via apps
GoShare Healthcare – Real Time Health
http://goshare.realtimehealth.com/
Patient education – Medical Channel
Practice & patient education – Tonic
http://www.tonichealthmedia.com.au/
Integration, connectivity, mobility!
Online
appointments
Plenty of options!
Read my blog: Online Appointments:
‘Do you want a Practice-centric or Patient-centric option, or both?’
Secure SMS & EmailPreventive health campaigns
Digital Health integrationResults via secure portal
Patient Portals
Best Practice Software ‘Best Health’ App
Learn more: https://myhealthrecord.gov.au/internet/mhr/publishing.nsf/Content/appconnect
Apps that are authorised to connect to My Health Record:
www.digitalhealth.gov.auwww.myhealthrecord.gov.au
NSW patients first to view their pathology results in My Health RecordDownload ‘My Health Record’ detailed presentation: www.trainitmedical.com.au/presentations
1. Complete the free eLearning module
2. Download the cheatsheets for your software
3. Watch how My Health Record works in your software with these software simulations
4. Practise registering, viewing & uploading to the My Health Record System in the ‘On Demand Training Environment’ aka ‘The Sandpit’
– 1st password is TrainMe, 2nd password is P@ssw0rd (that’s a zero not an O)
5. Design an ‘Assisted Registration’ workflow for your practice
My Health Record Homework:
It is a new era!
How do you communicate with your patients?
New software that enables sharing with patient
33
Patient HandheldCentral Repository
Our Learning Objectives:
5. Explore current issues related to contacting patients via sms,email or apps.
Communicating with your patients
Best Health App & Consenting Process
Consenting Processes:
Patients choose if they would like to receive notifications and if so how eg:
✓ App✓ SMS✓ email
Signed patient consent form.
Australian Digital Health Agency:
www.digitalhealth.gov.au
Get Started
On Demand Training (practise in the sandpit)
Training Resources
www.myhealthrecord.gov.au
Pathology
‘NSW patients first to view their pathology results in My Health Record’
Train IT Medical:
Digital Health Free Resources including Pen CAT4
Developing a ‘My Health Record’ Practice Workflow (blog)
My Health Record – your questions answered (blog)
Top 30 questions doctors ask about My Health Record with Katrina’s responses (blog)
Event Summaries (blog)
Katrina Otto’s ‘My Health Record’ detailed presentation
My Health Record
RACGP
5th Standards for Accreditation - RACGP Third Consultation phase – summary
5th Standards for Accreditation - RACGP Webinar Slides
Practice Incentive Payment Re-design:
Webinar
Webinar slides
Health Care Homes
About Health Care Homes
Case Study: Claire’s story
FAQs about Health Care Homes
More Information: Health Care Homes
Train IT Medical
Practice Management Free Resources
Online Appointments: Do you want practice-centric, patient-centric or both? (blog)
Secure Messaging: 3 steps to Secure Messaging Success (blog)
Practice Management:
Pen Clinical Systems
CAT4 Recipes
RACGP
Using Data for Better Health Outcomes
Australian Digital Health Agency:
Importance of Data Quality
Data Cleansing & Clinical Coding
Data Quality Checklist
Train IT Medical
Data Aggregation using Pen Clinical Audit Tools (blog)
Cancer Screening & Prevention – Free Resources (blog)
5 Steps to Data Quality Success (blog)
Pen CAT4 summary sheet
Other
‘A quality improvement tool for primary health care’ Crossland, Upham, Janamian and Jackson
Primary Care Practice Improvement Tool (PC-PIT)
Data Quality & Improvements
.
Thanks for inviting me
Katrina Otto
Twitter: trainitmedical
Facebook: trainitmedical
www.trainitmedical.com.au/presentationsto download a digital version of this
presentation & access morefree practice resources & blog posts
