EFQM 2015Excellence Award Winner
Steve RawsonManaging Director Operations
John MorrisonDirector of Resources
Welcome to Yorkshire
Welcome to Wakefield
Wakefield
Welcome to WDH
Journey to date towards excellence
Onward journey towards excellence
Role model practices and behaviours
• Leading with Vision, Inspiration and IntegrityWDH is being led by everyone, an ethos of passion shared by all.
• Creating a Sustainable FutureWDH consistently follows ‘it’s way’ to create a sustainable future.
• Adding Value for CustomersWDH has innate ability to gather customer insights to maximise innovation, deliver cost effective solutions, improve tenants’ living standards, and increase Social Value.
Leadership Excellence Framework
Sustainable social dividend
Sustaining confident communities
Doing best what matters most
Customer satisfaction drivers
Benchmarking satisfaction
Housing Tenant Satisfaction Index Pre and Post EFQMThe league table contains approximately120 entries from peer group organisations
Circle of decline
Virtuous circle
Social dividend
Cash WiseTeam
WellbeingCoordination
Team
WDHAcademy
Mental HealthNavigation
Team
OccupationalHealth Therapy
Team
Alcohol SupportTeam
Community Safety Team
TenancySupport Team
Debt Team
External Agencies
SocialDividend
Tenant
Questions
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