EG www.global.eg.dk

EG Business Carefor Microsoft Dynamics ERP

Is it time-consuming to generate reports in your Dynamics ERP solution? Do your jobs fail to finish on time or do they sometimes stall? Do your employees experience slow response times, problems signing in, or even breakdowns?

EG Business Care is a collection of services that reveal where and when problems occur in your Dynamics ERP installation. At the same time, you get an overview and insight, which makes it possible to anticipate potential problems.

Get a full overview of your Dynamics ERP solutionEG Business Care services are divided into a number of groups, which measure.:

• Capacity – do the performance and scope of your Dynamics ERP solution meet your needs and match the data volumes and processes you expect the solution to handle? This makes it easy to see how fast the extent of tables is growing and proactively make decisions about moving data or increasing the capacity.

• Performance– where, when and why do ”queues” and delays occur in your Dynamics ERP solution? This gives you accurate knowledge of the performance of the solution - for example, whether the indexing has been updated - and it reveals which enquiries are putting the most strain on the system.

• Availability– monitors when the system and services are available and unavailable, including whether users are able to log in, and if selected services and batch jobs are running as planned.

EG Business Care provides a full, proactive overview and makes it easier to ensure the efficient and stable operation of your Microsoft Dynamics ERP solution.

Stay on the leading edge of your Dynamics ERP solution and get the maximum benefit from your investment.

EG Business Care monitors the availability, performance and capacity of your Dynamics ERP solution based on measurements of a number of parameters. If anything needs your attention, you will receive warnings, so you know where to take action.

Batch- presen-

tation

Best practice

SQL IndexNeeds

Maintenanceof VLDB

Consultancyand

prevention

Businessand data

development

Managementreports

Operationalreporting

The mostexpensive queries

Report server active/passive

Monitoringof AOS

availability

Stage/role for AOS

Batchmonitoring

Growth of data

per tableGrowth ofdata and

�les

Number of usersper AOSIO-

statistics

AVAILABILITY IT-SERVICEMANAGEMENTREPORTING

PERFORMANCE

CAPACITY

YourDynamics ERP

solution

ChoosebetweenthreeservicelevelsEG Business Care is available with a choice of three tiered service levels. This gives you the best foundation for keeping your solution in full and optimum operation, whether internal Dynamics ERP specialists are available to you or not.

• Supported EG handles the installation, set-up and customisation

of your Dynamics ERP solution. The intuitive dashboard provides a quick overview of the current, historical and future load, and makes it easy to explore the individual measurements in depth.

• Monitored EG handles the installation, set-up and customisation of

EG Business Care as in the Supported level. In addition, EG’s specialists monitor warnings and let you know when you should decide how to handle a current or potential challenge.

• Controlled EG handles the installation just as in the other two

levels, but also continuously monitors messages from EG Business Care and proactively takes care of events and warnings.

Benefits

• Providesspecificandoperationalinsight into your Dynamics ERP solution

• Givesaneasyandcomprehensiveoverviewof the total capacity and performance of the system

• Allowspredictablecapacityplanningbasedon current use and growth trends

• Providesafact-basedfoundationfor prioritising processes and investments

• Optimisesperformanceandavailability• IsdefinedinaccordancewiththeITIL

framework.

Functionality

• BuiltonEG’slongandextensiveknowledgeof Microsoft Dynamics ERP

• Deliveredasaservice,whichensuresrapidset-up and deployment

• Includesabrowser-based,graph-orientedand role-based dashboard with drill-down functionality

• Gathersinformationfromalargenumber of services related to capacity, performance and availability

• Providesacurrentandahistoricaloverview

you decidewhat will happen

EG resolves

SUPPORTED MONITORED CONTROLLED

You gain insightand can respond

EG monitorsand informs

EG reacts

Business Care Portal

EG informs

EG Business Care can be delivered with a choice of three tiered service levels, which gives you the best foundation for keeping your Dynamics ERP solution working efficiently and getting the most out of your available system resources. This is true even if you do not have internal specialists at your disposal.

Contact EG on +45 7013 2211 or eg@eg.dk, or read more about EG Business Care on www.global.eg.dk.

ITsolutionsthatenhanceyourbusinessandmatchyourindustryEG is one of Scandinavia’s leading suppliers of IT solutions that deliver business value for both small and large organizations. We have more than 1850 employees, who use their knowledge and industry insight to enable productivity improvements for our customers in Denmark, Norway, Sweden and Greenland.

© 2016 EG A/S.

Third-party trademarks and registered trademarks mentioned in this document are the property of their respective owners.

STRATEGIC AND TACTICAL LEVEL

OPERATION AL LEVEL

Consulting andprevention

Business anddata development

Operationalreporting

Managementreports

Reporting

EG Business Care generates operational reports that can be used for the daily operation of your solution, and reports that can be used on a more tactical or strategic level.

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It’seasytogetstartedwithEGBusinessCareAs EG Business Care is provided as a service, it can be set up quickly and easily to monitor your Dynamics ERP solution. The set-up typically only takes a few hours, and the service can then start collecting data to provide a quick overview of the overall condition of your business application.

The information retrieved makes it easier to avoid breakdowns, slow performance, sign-in issues and delayed batch runs. This helps enable the best possible conditions for getting the maximum business benefit from your investment.