Expert Guided Implementation Session –

EarlyWatch Alert (EWA) for

BusinessObjects Enterprise (BOE)

Part I

EWA Integration for BOE

EWA Content for BOE

Architecture BusinessObjects Enterprise XI (BOE)

EarlyWatch Alert (EWA) – General Overview

Root Cause Analysis in Solution Manager Diagnostics

Outlook & Documentation

What is the SAP EarlyWatch Alert

Important technical data (‘Service Data’) are extracted on the system for

which a EarlyWatch Alert Check is processed and are transmitted via a

remote connection to your Solution Manager, where the data are processed.

The data transferred includes only technical data with non sensitive

content.

The processing system analyzes this data and provides a clear overview of

the results in a report.

Keeping total cost of ownership low and the performance of your SAP

solution high is a tremendous value to your business – a value delivered by

SAP EarlyWatch Alert.

What is the SAP EarlyWatch Alert?

SAP EarlyWatch Alert

Executive Summary

The SAP EarlyWatch Alert:

Identifies potential problems at an early stage

Prevents bottlenecks

– React to issues such as bottlenecks before they become critical

– Know what is affecting the performance and stability of your solution

Monitors the following regularly and automatically:

– The performance of SAP systems

– Essential administrative areas of SAP systems

– Greatly minimize the risk of downtime

The value of SAP EarlyWatch Alert:

Reduce TCO by knowing what is affecting the performance and stability of your

solution

The underlying concept is to ensure smooth operation of individual SAP systems by keeping you informed of their status and

allowing you to take action, before severe technical problems occur

EarlyWatch Alert (EWA) and EarlyWatch Check

SAPSolution Manager

Customer

SAP Support

SAP

Contact Customer

3

If red rating

automated forward

to SAP*

1

Send EWA Data

Monitored

System

SAP

Solution

Manager

Collect DataProcess EWA Data Check red rated EWA

Report

Deliver Services

(for example Early

Watch)

45

Implement

recommendations

Check EWA Report

2

Implement

recommendations

Contact Customer and

create Service Plan

* forward also in case of initial connection and every four weeks

Introduction how to setup EWA for BOE

© SAP 2008 / Page 6

Activate EWASetup Solution

Create or maintain a

solution in Solution

Manager which

contains the

Business Objects

Enterprise XI

System

Setup Managed System

Setup your BOE

System as managed

system in Solution

Manager

Diagnostics

Activate the EWA for

the BOE system

How to setup EWA for BOE

Setup Managed System

© SAP 2008 / Page 7

In the Solution

Manager System use

transaction

‚SOLMAN_SETUP‘

and choose ‚Managed

System Configuration‘

Follow the description in Diagnostics Setup Guide for

Business Objects Enterprise XI and SAP Note 1357901

How to setup EWA for BOE

Setup Solution I

© SAP 2008 / Page 8

In the Solution Manager

System use transaction

‚SOLUTION_MANAGER‘

and ‚Create‘ to create a

new Solution

Select a name for

the Solution

How to setup EWA for BOE

Setup Solution II

© SAP 2008 / Page 9

In tab ‚Solution

Landscape‘ of your

Solution goto ‚Operations

Setup‘ and push

‚Solution Landscape

Maintenance‘

Select ‚Change‘ to

maintain your

Solution Landscape

Push ‚F4 Help‘ in field

Logical Component

How to setup EWA for BOE

Setup Solution III

© SAP 2008 / Page 10

In the list select

‚Create‘ to create

a new logical

component

Add the necessary values for

the logical component.

Choose ‚Central

Management Server‘ as

Prod Instance.

Choose the Logical

component from the list

under product ‚SBOP

Enterprise‘ and push

‚OK‘.

Now the production system has to

be assigned to this component.

Therefore push ‚Change Logical

Component‘ to jump to System

Landscape Maintenance

How to setup EWA for BOE

Setup Solution IV

© SAP 2008 / Page 11

Link the productive BOE

system to the logical

component using F4-

Help

In the Pop-up only those

systems are shown which

have the selected product

instance marked as relevant

In the F4-help Pop-up only those

systems are shown where the

selected product instance

(choosen for the Logical

component) is marked as relevant

Select the Productive

System ID created during

the Managed System Setup.

How to setup EWA for BOE

Setup Solution V

© SAP 2008 / Page 12

Push ‚save‘ and

‚back‘ to end

Push ‚save‘ and

‚back‘ to end

Solution

Landscape

Maintenance

How to setup EWA for BOE

Activate EWA I

© SAP 2008 / Page 13

In tab ‚Solution

Monitoring‘ of your

Solution goto ‚Operations

Setup‘ and push ‚Setup

EarlyWatch Alert‘

Deactivate

‚EarlyWatch Alert

for Solutions‘

Activate ‚Send

EWA Notification

to SAP‘

Deactivate

‚EarlyWatch Alert

for Solutions‘

Push ‚Save‘ to

schedule the EWA

How to setup EWA for BOE

Activate EWA II

© SAP 2008 / Page 14

In tab ‚Solution

Monitoring‘ –

‚EarlyWatch Alert‘ goto

‚Operations‘

You can see a

scheduled EarlyWatch

Alert

You can directly access the

generated Word report of

already executed EWA

sessions

If the report was not

yet generated, you

can generate it

You can have a look

at the EWA session

itself

EWA Integration for BOE

EWA Content for BOE

Architecture BusinessObjects Enterprise XI (BOE)

EarlyWatch Alert (EWA) – General Overview

Root Cause Analysis in Solution Manager Diagnostics

Outlook & Documentation

Job

Server

Crystal Cache

Server

WebI Proc

ServerCMS Server

BOE Architecture - Overview

Web Browser(IE, Firefox, …)

Fat Desktop Client(Live Office,

Desktop Intelligence, …)

Fro

nte

nd

La

ye

r

Web A

pp

lica

tion

La

ye

r

BO

E P

roce

ssin

g

La

ye

r

Data

ba

se

/ Ba

cke

nd

La

yve

r

Web Application Server(Tomcat, WebSphere, Weblogic, IIS, …)

3rd party Software

BOBJ Software

Reverse Proxy

Web App Web App

CORBA IF

HTTP(s)

CMS Server

CMS

DB

WebI Proc

Server

Crystal Cache

ServerXYZ

Customer

DBCustomer

DB

CORBA eBUS

SAP BI

RFC

© SAP 2008 / Page 17

BOE Architecture - Detail

EWA Integration for BOE

EWA Content for BOE

Architecture BusinessObjects Enterprise XI (BOE)

EarlyWatch Alert (EWA) – General Overview

Root Cause Analysis in Solution Manager Diagnostics

Outlook & Documentation

Business Objects Portfolio

Current Focus Products for Solution Manager Integration: Business Objects Enterprise XI

RSC Server

Architecture – EWA and RCA via Remote

Support Component (RSC)

BOBJ managed system

Dia

gn

ostics A

ge

nt

SA

P H

ostc

on

tro

l CPU

Memory

File

system

BOBJ C++

WebI ServerNC

S

libra

ry

Introscope

Enterprise

Manager

IS Server

BOBJ Java

Voyager Byte Code

Agent

Browser

access

Inte

rnet

SAP

Customer

DB

Diagnostics Agent

Remote Support

Component Agelet

logs

BOBJ Java

Web Applications

Web App Server

Byte Code

Agent

Other BOBJ Servers

with

BO

E

3.1

SP

3

Service

Marketplace

/ Solution

Manager

SW7

EWA report

Support

Engineer

CustomerN

etv

iew

er

OS / DB level

tools via

app. sharing

RSC model provides limited

supportability level (e.g. no E2E)

Full level requires SolMan model

Architecture – EWA and RCA with Solution Manager

for BOBJ BOE 3.x + SolMan 7.01, SP23

BOBJ managed system

Dia

gn

ostics A

ge

nt

SA

P H

ostc

on

tro

l CPU

Memory

File

system

BOBJ C++

WebI ServerNC

S

libra

ry

Introscope

Enterprise

Manager

IS Server

BOBJ Java

Voyager Byte Code

Agent

Browser

access

Inte

rnet

SAP Customer

DB

SolMan Server

SolMan 7.01

E2E Change Analysis

E2E Exception Analysis

E2E Workload Analysis

Introscope WebView

Remote DB Monitoring

File System Browser

BOBJ CMC (link)

logs

Log Viewer

E2E Trace Analysis

BOBJ Java

Web Applications

Web App Server

Byte Code

Agent

Other BOBJ Servers

with

BO

E

3.1

SP

3

DB mon only for: MaxDB, DB2, MS SQL, Oracle

Limitations for Exception/Workload Analysis

(not all BOE components covered)

EWA

Report

SAP Inst

Customer

System

Integration of EarlyWatch Alert and Root Cause

Analysis in Solution Manager

Diagnostic

AgentCCDB

Wily

IntroScopeSM

Diagnostics

Business

Warehouse

EWAreport

Solution

Manager

Same Data Basis used for Solution Manager Diagnostics and EarlyWatch Alert

Detailed time profile, peak workload and error analysis

RCAworkcenter

© SAP 2008 / Page 24

Technical Requirements – Service Sessions

SAP Notes

1507629 - Preparing a BOE system for Service Sessions in Sol. Manager

1357901 - RCA: Managed System Setup for SAP BusinessObjects

1257308 - FAQ: use of EarlyWatch Alert

Documentation (for customers):

http://service.sap.com/diagnostics -> More guides in media library -> SAP

solution manager landscape setup guide

Prerequisites:

Wily Introscope Enterprise Manager

SAP Solution Manager 7.01, SP23

BOE 3.1 SP3 for C++ instrumentation (e.g. Webi servers), with SP2 only java

servers (web application server, MDAS server) are instrumented