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EHP4 ERP for Industry Overshort

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    SAP Enhancement Package 4 for SAP ERPSAP ERP Industry Enhancements Overview Short

    Suite Solution Management SAP ERPSAP AGVersion 1.1

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Agenda

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

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    Structure of this document

    Navigat ion Index: Use this sheet as main navigation

    to get fast to the area and slides of your interest

    Solut ion area/Industry Overview :This kind of sheets summarize theenhancement for a industry or SAPERP solution area. The rows on inthe table of these slides describethe several business functions

    Business Funct ion Summary: These sheets summarize all thefeatures delivered with thisbusiness function. Each row in thetable describes one feature

    Feature descript ion : These sheets describe the features

    in a process environment. Justnew features are described on thatway.

    .

    .

    e..g. Financials

    BF xy

    BF xy

    BF xy

    Feature xy

    Feature xy

    Feature xy

    This level of detail you can find in theOverview Detailed and Detailed

    presentation

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    This buttons navigate you to the relevant information one detail leveldeeper Navigation Index Industry Business functionFeature

    This button in the lower right corner on each slide navigates youquickly one detail level higher or to the navigation index to jump fastinto another area of interest

    The text in the upper left corner gives you orientation to which industrythis business function and/or feature belongs to

    How to navigate(please use slide show modus)

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    Facing the ChallengeCompanies Want Stability AND Innovation

    STABILITYStay compliant

    Support core processes

    Use a stable technology platform

    Standardized maintenance

    schedule

    The answer:SAP enhancement packages

    Business Driven Enhancements by CHOICE :Flexibility to implement new and enhancedprocesses and scenarios

    Switch framework provides the flexibility toactivate only the needed functionalitySupport packages contain only correctionsand legal changes

    INNOVATIONEasy introduction of newprocesses

    Fast, tailored support of processes, when required

    Support new user groups

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    Mandatory

    Quick FactsInstallation of new functionality separated from activation via Switch Framework

    PreambleSAP enhancement packages are shipped as a delta shipment to SAP ERP 6.0

    Selective InstallationEach SAP enhancement package contains

    new versions of existing software componentsYou only update software components, whichare related to the functionality you want to use.

    After installation:No UI or process change until a Business Function is activatedHowever SAP enhancement packages require defined ERP Support Package Stack

    Selective ActivationNew functionality must be explicitly switched onto become active in the system.If activated:

    Changes are predictable , only well described changes in the activated areas.Testing is simplified with templates, provided for every Business Function

    Mandatory

    Optional

    SupportPackages

    EnhancementPackages

    Selective Update - Example

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    SAP ENHANCEMENT PACKAGES FOR SAP ERP

    Delivered Delivered Delivered

    We follow our roadmaps and keep promises

    First three generations of SAP enhancement packages for SAPERP delivered and adopted in the market

    Proven by the high number of 450+ live customers and1800+ downloads

    EHP1 EHP2 EHP3 EHP4

    Planned for

    Q4/2008

    SAP Enhancement Packages for SAP ERPRoadmap

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    Coming in Q4/2008:Improved fourth generation of SAPEnhancement Packages

    Including the latest software innovations:UI simplifications, Enterprise servicesFunctional enhancementsSAP Enhancement Packages for SAPNetWeaver

    Cumulative in nature:SAP enhancement package 4 contains

    all functionalities of previous SAPenhancement packages

    News:SAP Enhancement Package 4 For SAP ERP

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    Clear separation of new functionality

    in enhancement packages andcorrections in support packages

    Reduced effort for testing and no end-user training required when applyingsupport packages

    Adding new functionality predictableand controllable

    Improvement Benefits

    SAP NetWeaver 7.0

    SAP ERP 6.0

    BUSINESS SUITE - Stable Core

    EHP EHP EHP

    EHP EHP

    EHP 4 components for SAP ECCServer 6.0 always require SAPenhancement package 1 for SAPNetWeaver 7.0

    Optional deployment of SAP enhance-ment package 1 for SAP NetWeaver 7.0 usage types, e.g. Portal

    New With SAP Enhancement Package 4 for SAP ERP: SAP Enhancement Packages for SAP NetWeaver

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    AT-A-GlancePublic Service Industries

    Completing of iUID capabilities andprocesses

    Adoption of the configuration controlcapabilitiesStreamline Defense Business processes

    Defense

    Netherlands Studielink Integration Academic Post-Processing FrameworkStudent Self-Service Role with WebCourse RegistrationEnterprsie Services for Integration withLearning Management Systems

    Attendance TrackingExtended Booking Checks for complexpre-requisites

    Audit Framework Enhancements for prioritization and reuse of academic workEvent Planning enhancements

    Additional Implementation Acceleratorsfor SLCM

    Higher Education and Research

    Country Version for France and ItalyUse of Standard SAP ERP in BusinessPartner and Organizational Managementin SAP Patient ManagementEnhanced SAP Ambulatory CareManagement: (Renewable Documents)New Treatment CertificatesImproved documentation processes

    Healthcare

    Admin:Budget periodEnhancements for US FederalImprovements in the Budget ControlSystem (RIB, AVC reconstruction)Improvements in Funds ManagementImprovements for Fund Accounting(Financial Reporting, Management

    Accounting, and Financial Operations)Cash-Basis View of accounting.Integration of Treasury with Funds

    ManagementTax and Revenue Management:Easily define registration forms for thetaxpayer registration process with tightintegration into the tax officer work center and the business rule framework (BRF).incoming and outgoing correspondenceand interactions of a taxpayer within thetax officer work center improvingcustomer service.Organize and efficiently monitor theworkload of registration forms and taxreturns.Improve taxpayer services by providingan easy, convenient, reliable and highlyusable web channelProcess property taxesImprove collections and automaterevenue distribution processes.

    Grants Management for Grantor Support of multiple payment recipients for each grantor agreement/claim

    Public Sector Social Services

    Financial Integration with SAP PSCD for a Social Case Management Solution

    Electronic Toll Collection:Support of multi-lane free flow tollingincreasing toll collection efficiency andoptimizing motorway capacity

    Public Sector Integration of Capability-BasedOrganization Planning and NetworkProject Planning with Case Management

    Public Security

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    AT-A-GlanceManufacturing and Service Industries

    Version 1.0 of AMI IntegrationCRM for Utilities (ICWC processes, etc.)Enhancement of Utilities E-ServicesCustomer Financials Management(e.g. Collections Mgmt)Deregulation Capabilities (IDEInfrastructure and enterprise services)Enterprise Asset Management(Fleet Mgmt., WCM, etc.)Enterprise SOA Bundles (AMI, Bill2Cash,Customer Communication, MarketCommunication, External Collection/LegalDunning, Enhanced Cash Desk)

    Utilities

    Enhancements in AdvertisingManagementEnhancements in Circulation and SingleCopy SalesEnhancements in Press Distribution

    SAP Media

    Extended service for external cash desksNew features for collections managementServices for external collections /legal dunningNew BI extractorsEvent detail records: new category tocarry payment information

    Handle one-time amounts and periodicamounts to be billedPosting of event-based deferred revenuesin invoicingIntegration with CRM-Disputemanagement

    Telecommunications

    Grouping Pegging Distribution (GPD)Functional Enhancements, PerformanceImporvements and Code Fixes

    Aerospace & DefenseUI Shift to WEB Dynpro for Dealer PortalSOA enablement for Dealer PortalSupplier Managed Inventory (SMI)for SuppliersSOA enablement for availability issueresolution / backorder processingUI Simplification and unification for EDIMonitoring

    Automotive

    Make-to-Stock for Configurables withimproved costing transparencyProvide key Mill Products features

    Mill Products

    Dynamic transportation schedulingwith TSW

    MiningDynamic Scheduling(together with Mining)Gas AllocationSilo Mgt.Service Station Retailing Archiving

    Oil & Gas

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    AT-A-GlanceTrading and Financial Services

    Perishables ProcurementRetail Direct Store DeliveryEnhanced Retail Method of AccountingEnhancements in Allocation, AssortmentList, Global Data Synchronization and

    Article Discontinuation ABAP Web Dynpro User Interfacetechnology in SAP Retail StoreEnhanced integration of In-store foodproduction integration of partner solutionEnhanced POS IntegrationIntegration of SAP EWM to support cross-docking and flow through scenariosRetail specific POWER lists: article,promotion, prices and conditionsClearing and Complaint Workbench for

    Agency BusinessB2B SOA Agency Business InvoiceEnhancements in Commodity Management

    Retail and Wholesale DistributionNew architecture for Catch Weight

    Management now with SAP ERP-basedinventory management and inventoryaccountingBeverage industry: Supplier emptiesaccounts and reporting.

    Consumer ProductsImproved Business Processes for

    Account ManagementImproved Business Processes for SAPReserve for Bad DebtsEnhanced Integration of CML with SAPSyndications Management

    Banking

    Sales Management - Simplification of commission rule defnition and contractingaccountingEnd-to-End Claims handling for LoBLiefe BenefitFinancial asset management with hedgemanagement and exposure managementfor commoditiesStreamline Insurance contract Accountingwith Customer Billing and Payments

    Extended Enterprise Servive Bundles

    Insurance

    Highlights

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    Bundles of Enterprise ServicesShipments in 2008 (2/2) Overview Industries

    Credit Risk Mgmt Credit Portfolio Mgmt1

    Banking Advanced Meter Infrastructure (updated)Bill to CashCustomer CommunicationLegal Dunning and External CollectionsMarket Communication

    Utilities

    Subscription Management (updated)

    SAP for Media

    Convergent Invoicing

    Travel & Transportation

    Investigative Case ManagementMulti-Channel Tax and Rev. ManagementPermit Application and ApprovalPublic Sector Budget Management (updated)Records and Document Management

    Public Sector

    Resource Planning and SchedulingMedical Activities, Patient Billing andInvoicingPatient Administration

    Healthcare

    Disclaimer: All bundles are planned for shipments in Dec 2008 unless otherwise indicated. SAP reserves the right to change the ES bundles listed without prior notice.1. available2. Do note that some bundles are assigned to multiples groups, but they are only assigned to a group on this slide due to space constraint.View them* in www.sdn.sap.com Enterprise SOA Explore Enterprise Services ( ES Workplace / ES Wiki)*Some of the bundles listed on this page can be viewed in the ES Wiki.

    Insurance Claims Handling (updated)CommissioningInsurance Billing and Payment (updated)

    Insurance

    Integration of Learning Mgmt Sys.

    Higher Education and Research

    In-Store Food Production IntegrationMerchandise and Assortment PlanningIntegration1Planning to Shelf Optimization Integration1POS Integration

    Retail

    Supply Chain Operations and Execution for Oil & Gas (updated)

    Oil & Gas

    Information System Integration (updated)Item Unique Identification2

    Defense & Security

    Agency Business

    Wholesale Distribution

    Order to Cash for Fashion1

    Consumer Products

    Vehicle Management System Automotive

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Index

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    Industries > SAP for Aerospace & Defense

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    SAP for Aerospace & DefenseBusiness Functions (1/2)

    Description Target Customers

    GPD Improvements:Redesign of pegging process: performance tuning, error logging, rounding, new BADI support, and low-levelcode correctionsEnhanced movement types support: consumption posting to individual WBS (221/222Q);group-to-group transfer with initial peg setting (415/416Q)

    Defense contractors who use project-based manufacturing

    Interchangeability in STO:Material exchange subitems will be created with subitem category P. Issuing unit of measure will besupported within the subitems.

    Customers who want to use SAPERP-based material exchange in theSTO. Customers who want to use analternate units of measure for

    interchangeable materials.

    Material Exchange Using SCM; Int./Ext. Comp. Repair:a) ATP using SCM and material exchange in subcontracting component list and for the component(material) to be refurbished in the refurbishment order b) use of a manually entered structure node in the component list of a plant maintenance order

    SAP customers in all industries whorefurbish components in their ownrepair shops or send components toan external subcontractor for refurbishment, need rules-based ATPin SAP SCM and have complexmaterial exchange requirements. SAPSCM customers who use procurementplanning with repair-buy decisions andwho need process integration of theSAP SPP planning runs with the SAPERP.

    Convergent Invoicing:The ES bundle covers all required enterprise services to enable the convergent billing in ERP. Thisincludes the creation of the respective master data, the loading of event detail records and externalbilling document into ERP and possiblity to show invoices and event detail records in other system,e.g. in a CRM Call Center.

    p

    Industries > SAP for Aerospace & Defense

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    SAP for Aerospace & DefenseBusiness Functions (2/2)

    Description Target Customers

    Rot/SSP, Subcon. Innovations:Downport of the following topics:

    Rotables managementSubcontracting

    Existing customers upgrading to or new customers implementing SAPERP 2005. These customers mustalso use (or plan to use) industry-specific functionality from SAP for maintenance, repair, and overhaul(MRO).

    Support for Flight Operations Across Industries:Support for flight operations across industries. General functions like flight, flight plan, and status

    board, including environmental functions like technical status overview and controlled usage rate,are available

    Existing customers upgrading to or new customers implementing SAP

    ERP 2005. These customers typicallymight use (or plan to use) industry-specific maintenance, repair, andoverhaul (MRO) functionality.

    p

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    Industries > SAP for Automotive

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    SAP for AutomotiveES Bundles

    Description

    Vehicle Management System (VMS):Service enabling of Vehicle Management System for Dealer Portal Offers additional flexibility to establish brand-, country & region-specificprocesses and scenarios; enhanced flexibility for dynamic process changes;

    Allows to easily integrate partner products (i .e. yard management, vehicle configuration)

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Index

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    Industries > SAP for Banking

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    SAP for BankingBusiness Functions

    Description Target Customers

    Business Operations in SAP Reserve for Bad Debts:Enhanced business functions to manage the functionality of SAP Reserve for Bad Debts

    All customers who use reserve for baddebts functions

    Loans Management for Financial Services:Pooling of Loans: - Option to provide contract data and current business transactions of CML tosyndications management

    With the help of this information, you can use syndications management to pool loan contracts andsimultaneously create an investor contract

    Existing and prospective CMLcustomers now have an option to mapand execute complex funding of a loancontract by this integration of CML andSAP Syndications Management

    SAP Deposits:Business Operations in Account Management: Enhanced business operations to manage accounts All customers who use accountmanagement functions

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Agenda

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    Industries > SAP for Consumer Products

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    SAP for Consumer ProductsBusiness Functions

    Description Target Customers

    DEX Enablement for Mobile Devices in DSD:With DEX/UCS (direct exchange), delivery personal can connect a mobile device to a retailer'scomputer on site to exchange delivery data. DSD supports the upload, storage, and display of theresulting DEX communication thread in SAP ERP.

    Consumer products manufacturerswho run the direct store deliveryprocess in the United States andtherefore need DEX/UCS support.

    New CWM Architecture: Inv. Mgmt. and Actng. in SAP ERP:Catch weight management with SAP ERP-based inventory management and inventory accounting

    Customers in the meat, fish, and dairyindustries who need to maintaininventories in two units of measure inparallel and independently of eachother

    Industries > SAP for Consumer Products

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    SAP for Consumer ProductsES Bundles

    Description

    Order to Cash for Fashion:Allows fashion customers to create a role specific customer fact sheet.

    Enables the creation of a lean Order to Cash process with critical material availability check, pricing, order allocation down to style, color,size, quality

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    Industries > SAP for Defense & Security

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    SAP for Defense & SecurityES Bundles

    Description

    Information System Integration:This bundle enables interoperability between external Information Systems, for example Geospatial Information System (GIS) and Commandand Control Information System (C2IS), and ERP systems. It maintains and edits the relationships as well as specific properties of theenhancement of the object type "organizational unit" (Force Element)

    Item Unique Identification:IUID (item unique identification) is implemented in ERP and to support the complete process external systems need to be integrated

    Facilitates the usage of systems that generate, administrate, scan, and print UIIs and provides connectivity to registry servers and other specialized components of the landscape.

    Allows use of best of breed IUID support systems and creation of complementary UIs and xAPPs.

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    Industries > SAP for Healthcare

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    SAP for HealthcareBusiness Functions

    Description Target Customers

    i.s.h.med: Enhanced Documentation Processes:

    Continuous improvement of documentation processes for clinical partner system i.s.h.med

    All current i.s.h.med customers

    SAP Ambulatory Care Management:Legal Process Adoption: Competitive requirements based on legal changes for SAP AmbulatoryCare Management

    Customers who need support for their processes in ambulatory care units.

    SAP Patient Management BP/OM:Enables SAP Patient Management to use the generic business partner for patients and IS-Hbusiness partners and use generic organizational management for IS-H organizational units,structure, and building units.

    Customers who want to build integrationscenarios for patients, and businesspartners spanning SAP CRM and SAPPatient Management.

    Customers who want to unify andenhance the front end for enteringstructural data (organizational andbuilding).

    SAP Patient Management: Country Version for France:SAP Patient Management enhanced with country-specific functionalities for France, covering theentire process chain in a hospital, such as patient admission, medical activity documentation, DRGprocessing, patient billing, and external communication

    Healthcare providers in France that wantto implement an integrated solution for patient administration, DRG processing,and billing in French hospitals

    SAP Patient Management: Legal Process Adoption:Competitive requirements based on legal changes for SAP Patient Management, including serviceenabling

    All SAP Patient Management customers

    SAP Patient Management: Treatment Certificate:New treatment certificates for SAP Patient Management

    Users of SAP Patient Management in theambulatory care environment, especiallyusers of existing treatment certificates

    Industries > SAP for Healthcare

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    SAP for HealthcareES Bundles

    Description

    Resource Planning and Scheduling:

    This ES Bundle covers enterprise services intended to support appointment planning and scheduling processes within Healthcare provider organizations. The package focuses on staff and room planning services and does not cover services for material management (see ESBundle Medication and Materials Management for those).

    The Bundle consists of approximately 5 services.

    Medical Activities, Patient Billing and Invoicing:This bundle covers enterprise services intended to support Patient Identification and Encounter Management Processes within healthcareprovider organizations. It essentially offers Enterprise Services for the Business Objects Patient and Patient Encounter.Based on those services, the following IHE transactions can also be implemented:

    PDQ (Patient Demographics Query) - Actors: Patient Demographics Supplier and Consumer

    PAM (Patient Administration Management) Patient Identity Feed - Actors: Patient Demographics Source and Consumer.

    Patient Administration:This bundle covers enterprise services intended to support the processes of documentation of medical activities, of patient invoicing, and of payment handling. It also supports transfer of medical activities from specialized clinical systems, devices, or departmental systems. Thebundle will come out in a first version with a reduced scope of services for the Medical Activity and Patient business objects.

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Index

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

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    Industries > SAP for Higher Education & Research

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    SAP for Higher Education & ResearchEs Bundles

    Description

    Integration of Learning Management Systems:The ES bundle provides services to support an event triggered integration of student administration with learning management.

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Agenda

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    Industries > SAP for Insurance

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    SAP for InsuranceBusiness Functions (1/2)

    Description Target Customers

    Credentialing:Documentation enhancements Customers who use credentialing

    FSSR, Adaption for Internationalization:Additional differentiation criteria: premium reserve fund reposting, migration follow-up posting,master data administration, and ledger extensions

    International FS-SR statutory reportingcustomers.

    FSSR, Management of External Data:Management of external data and flexibility of industry key business processes

    FS-SR statutory reporting customers

    Insurance Auto Claim Best Practice:A streamlined application for the auto claims process with preconfigured customizing for faster implementation

    All insurance carriers using SAPClaims Management for property andcasualty in the auto insurance line of business

    Insurance Claim Handling 2:A collection of minor and major improvements that might be useful to any customer: new archivingengine, new mapping tool, repetitive payments, development requests, and so on

    All insurance carriers using SAPClaims Management for property andcasualty or health insuranceSelf insurersLarge enterprises acting as self insurers

    Insurance Collections and Disbursements 2:Enable improvements in open-item managed accounting, payments, and other collections anddisbursements capabilities by providing additional functionality:

    Customer-specific account determinationEnterprise SOA servicesInsurance-specific eventsEnhanced business locksBroker collections

    All insurance carriers that are alreadyusing SAP Customer Billing for Insurance and SAP InsuranceCollections and Disbursements alongwith new insurance customersinterested in the new capabilitiesoffered in enhancement package 4

    fIndustries > SAP for Insurance

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    SAP for InsuranceBusiness Functions (2/2)

    Description Target Customers

    Insurance Life Benefit Process:Implementation of claim handling for the new line of business: life insurance All insurance carriers using SAPClaims Management for life benefitprocesses

    SAP Incentive and Commission Management:Usability

    Enterprise service-oriented architecture (PIC)

    New functionality and features

    Customers interested in enhancingtheir existing scenarios with SAPIncentive and CommissionManagement or in building compositesbased on newly delivered centralservices

    TRM, Hedge and Exposure Management, SWIFT:Hedge and exposure management for commodities, accounting enhancements;Forward stock transactions; correspondence monitor for SWIFT messages MT3xx,and MT 5xx;IFRS 7 and exposure integration to risk analyzer (NPV and VAR analysis of financial exposures).

    Customers with a high demand for hedge capabilities or other accountingfunctionality in the treasury areaCustomers with a high demand for atool to manage exposures (for foreigncurrency and commodities) as aprerequisite for hedge managementCustomer with a high demand for financial risk analysisCustomers with a high demand for

    straight through processing of Swiftmessages

    TRM, Hedge Management for FAM:Streamlined hedge management process to eliminate market price risk for securities in terms of business and accounting. Securities and forward security transactions can be assigned anddesignated by using hedging relationships. Effectiveness tests, documentation, and hedgeaccounting are supported.

    Customers with a significant demandfor hedge capabilities and other accounting functionality

    fIndustries > SAP for Insurance

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    SAP for InsuranceES Bundles

    Description

    Commissioning:ICM Side: Services for processing Commission Cases/ Documents

    Insurance Billing & Payment:This ES bundle comprises the enterprise services needed to automated notification of collection & disbursements exceptions.

    Insurance Claims Handling v2:The Insurance Claims Handling v2 Enterprise Service Bundle offers a way for insurance companies to find claims by specific search attributesand retrieve detailed data for a specific claim.

    I d

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Index

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    SAP f M diIndustries > SAP for Media

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    SAP for MediaBusiness Functions

    Description Target Customers

    Media, Advertising Management 2:Enhanced functionality in advertising management to increase usability of the solution and user satisfaction.

    Additional functionality to support increased integration of revenue recognition and cost accounting.

    Existing newspaper and magazinecustomers, with a special focus oncustomers in EMEA and APJ, who useadvertising management and strive toincrease the usability of the solution

    New customers in the newspaper andmagazine segment who leverageenhancements to lower implementation effort and duration

    All customers who use revenuerecognition functionality and want touse this functionality in conjunctionwith profit center postings

    Media, Contract Accounting 2:Enhanced functionality in the area of contract accounting. Generic development also available for SAP for Media customers.

    Media companies with a large number of customers

    Media, Press Distribution 2:Enhanced and additional functionality for supporting end-to-end processes in the areas of circulation

    management and press distribution.

    Press distributors and publishers

    Media, Subscription Management 2:Enhanced and additional functionality in the area of subscription management

    Newspaper publishers usingsubscription management, with afocus on U.S. publishers.

    SAP f M diIndustries > SAP for Media

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    SAP for MediaES Bundles

    Description

    Subscription Management:This ES bundle provides a set of easy-to-use enterprise services supporting subscription management, allowing customers to, for example,implementing a web-based business-to-consumer solution for selling subscriptions for newspapers and magazines. Customer self-servicefeatures such as subscription suspension or redirection are also supported.

    A d

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Agenda

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    SAP f Mill P d tIndustries > SAP for Mill Products

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    SAP for Mill ProductsBusiness Functions

    Description Target Customers

    Configurable MTS with Individual Batch Valuation:Configurable make-to-stock (MTS) with individual batch valuation.

    Core SAP software enables individual batch valuation only in a make-to-order (MTO) scenario, but millcompanies also require this capability in an MTS scenario.

    Customer in the mill products industrywith a high number of characteristiccombinations who needs to work withconfigurable products in a make-to-stock scenario but also needs precisematerial valuation and profitabilityreporting

    Mill Functionalities for Mining:Selected mill functionalities are made available for selected SAP for Mining customers (combined milland mining companies, primarily in China and Russia)

    Customers who are running miningand mill operations and want to haveonly one systemFocus customers are mainlycompanies that are running primarymetals operations (steel andaluminum) along with their miningbusiness

    I d

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Index

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    SAP for MiningIndustries > SAP for Mining

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    SAP for MiningBusiness Functions

    Description Target Customers

    Commodity Management and Bulk Transports:Combines the existing functionalities of three-way pegging and stock projection worksheet into onetransaction using a Web Dynpro user interface

    Customers who have to plan thetransport of commodities interactively,need to see the stock projection, andschedule quantities simultaneously inone transaction

    Agenda

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Agenda

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    SAP for Oil & GasIndustries > SAP for Oil & Gas

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    SAP for Oil & GasBusiness Functions

    Description Target Customers

    Joint Venture Cutback Reverse:The reversal of all joint venture accounting cutback postings in a period in FI and the reset of cutbackledger 4E/4F for the period to zero. The reversal of all cutback postings with selection inception todate in FI and the reset of cutback ledger 4E/4F for the period to zero.

    Customers operating joint venturesand using joint-venture accounting

    SAP for Oil & GasIndustries > SAP for Oil & Gas

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    SAP for Oil & GasES Bundles

    Description

    Supply Chain Operations and Execution for Oil & Gas:his bundle focuses on scheduling of Oil Movements and on Procure-to-Pay and Order-to-Cash focusing on industry-specific enhancements of the generic processes. Ca 45 in total

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    SAP for Public SectorIndustries > SAP for Public Sector

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    SAP for Public Sector Business Functions (1/5)

    Description Target Customers

    FI-FM Localization Topics for the Spanish Public Sector:

    FI-FM localization enhancements for Spain (SAP Public Sector for Spain)

    New functionalities:Payment release list (PRL)Budgetary extension (copy budget documents)Combined acceptance request posting and clearing (CARPC)

    RecoveryAA-FM G/L account derivation check

    MIP/MIE scenario

    All Spanish public sector organizations: national, regional, andlocal governments

    PSCD, Collections and Correspondence Management:New functionality for managing correspondence in the interaction center, champion and challenger collection strategies, enhanced revenue distribution, and fund accounting.

    Public services agencies collectingtaxes or other revenues

    PSM, Additional Functions in SAP SRM and PPS:Provides enhanced SAP ERP integration for Procurement for Public Sector (PPS), includingincremental funding, account assignment distribution, integration of smart numbering with SAP ERP,and earmarked funds on procurement documents.

    Customers who need to maintainfinancial integration across a largevolume of high-value procurement

    PSM, Budget Control System:Continuous improvements for the budget control system in the areas of:

    Budgeting workbench: combined commitment and payment budget-handlingRevenues increasing the budget (RIB)Residual budget: approval process for carry-over AVC reconstruction

    Public Sector customers using or implementing the budget controlsystem (BCS) in funds management

    PSM, Budget Period:Introduces a new master data entity, budget period , and several supplying modules in public sector accounting. The new entity allows recording the time of budget and its execution independently of fiscal year considerations.

    Customers who need to record thetime of appropriated budget and itsexecution independently of fiscal year or other master data information.

    SAP for Public SectorIndustries > SAP for Public Sector

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    SAP for Public Sector Business Functions (2/5)

    Description Target Customers

    PSM, Cash-Basis Accounting and Cash Flow Reporting:Enables users to generate a cash-basis view on accounting by means of a separate cash ledger or acash flow reporting by an additional splitting characteristic in the accrual ledger. Both features, cashledger and cash flow reporting, are integral parts of the new general ledger (G/L).

    Public sector customers with a need togenerate a cash-basis view of accounting

    Public sector customers with a need togenerate cash flow reporting infinancial accounting

    PSM, Enhanced Features for Grantor Management (AP/AR):Support of multiple payment recipients per agreement or claim. Generic interface for SAP CRMprogram replication.

    Enhanced grantor integration with SAPERP

    PSM, Enhanced Features for Grantor Management (PSCD): Support of multiple payment recipientsper agreement or claim. Generic interface for SAP CRM program replication.

    Enhanced grantor integration with SAPERP

    PSM, Fund Accounting:Continuous improvements for fund accounting in the areas of:

    Financial reportingManagement accountingFinancial operations

    Public sector customers using or implementing fund accounting

    PSM, Funds Management 2:

    Continuous improvements for funds management in the areas of:Master dataPostingsUpdating

    Year-end closingReporting

    Public sector customers using or

    implementing funds management

    SAP for Public SectorIndustries > SAP for Public Sector

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    SAP for Public Sector Business Functions (3/5)

    Description Target Customers

    PSM, Multi-Level Budget Structure:Enables use of a budget structure in hierarchy format instead of a flat budget structure in the budgetcontrol system (BCS). With the multi-level budget structure, new budget processes for top-downbudget distribution are available.

    Public sector customers using or implementing the budget controlsystem in funds management

    Public sector customers with ademand for strict top-down budgetdistribution along a predefined andrather static hierarchy of budgetaddresses

    PSM, Position Budgeting and Control:

    Extended Posting Logic: -PBC and payroll use an identical derivation date for account assignments

    PBC and payroll use an identical posting date for document creation

    Austrian government

    PSM, Seizure of Non-Payroll Liabilities:Provides execution of a legally required process of seizing payments to vendors. It consists of recording seizures, matching them against outgoing FI-AP vendor payments, and manual applicationby the user.

    Public services customers who arelegally required to verify outgoingpayments for the existence of seizures

    PSM, U.S. Federal - Debt Management:Rescheduling: New reporting functionality to calculate installments for existing debt. Solution to

    handle the rescheduling of debt, including maintenance of rescheduling agreements, calculation of amortization schedule, and preparing correspondence for customers.

    U.S. Federal agencies that deal with alarge number of receivables from

    private sector customers

    PSM, U.S. Federal 2:General improvements to tools and applications used by U.S. Federal agencies, including roles andauthorizations, budgetary ledger, and year-end closing. Enhanced functionality is provided inmaterials management.

    U.S. Federal customers who wish toimprove use of the U.S. Federalsoftware

    SAP for Public SectorIndustries > SAP for Public Sector

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    SAP for Public Sector Business Functions (4/5)

    Description Target Customers

    PSM, U.S. Federal PPA and Payments:Federal-specific fields on vendor master. Improvements to payment handling . Prompt-payfunctionality expanded to real estate contract and subsequent invoice. Statistical sampling process.Automated clearing.

    U.S. Federal agencies that useprompt-pay functionality in SAPsoftware

    Social Services (PSCD):Interface to SAP PSCD for external social case management solutions. Payment and l iability itemscan be transferred into SAP PSCD to be posted and processed. Status is returned to externalsolution. Interface was defined together with SAP partner for social case management.

    Health and human services; socialservices organizations in the publicsector

    Social agencies using a social casemanagement solution (Cram) in

    combination with an SAP solution for financials and payments (SAP PSCD)

    SAP for Public SectorIndustries > SAP for Public Sector

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    SAP for Public Sector Business Functions (5/5)

    Description Target Customers

    Tax&Rev. Mmgt incl. Prop. Tax:New functionality for form-based registration of taxpayers, management of tax work items,correspondence management, processing of refunds, and handling of property taxes

    Tax authorities (federal, state, andlocal) dealing with all kinds of taxtypes, including property taxes

    TM, Integration into Funds Management:Treasury breaks down transactions and positions to funds (and grants). The transaction manager offers an option to assign one or more funds or grants to a transaction.

    Functionality for long-term investment pools (unitized or endowment pools) and buying and sellingshares is now available.

    Customers in the public sector whoneed to reflect their short- and long-term investments and borrowing byfund and grant.

    Customers in the public sector whoneed to manage their endowments'

    investments in endowment poolswithin treasury and risk management.

    SAP for Public SectorIndustries > SAP for Public Sector

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    SAP for Public Sector ES Bundles

    Description

    Public Sector Budget Management:The ES bundle provides enterprise services necessary to obtain information on the structure of budgets, budget amounts, maintain budgetamounts, and obtain information on the situation of budget consumption.

    Records and Document Management:The ES bundle enables implementation of scenarios with records and document integration based on SAP Records Management. A highpercentage of processes in public services can be covered. For example, permit processes like business registration and log assessmentwould need these services.

    Multi-Channel Tax & Revenue Management:The Enterprise Services bundle Tax & Revenue Management provides a set of services that can be used by partners and customers to buildtax and revenue administration applications. The set will cover Enterprise Services for the registration of taxpayers, filing of tax returns andmanaging of open items and tax liabilities. The ES bundle was designed based on feedback from partners who are members of the EnterpriseService Definition Group TRM. The bundle will be a major building block of the Business Process Platform for the Public Sector. ExtendingSAP's focus on eGovernment SAP plans to deliver the Industry Composite eTax which is based on these Enterprise Services.

    Permit Application and Approval:Permit Application and Approval is a bundle of services providing a lean framework to governments that enables them to support their service product offering, for example permits, in an integrated fashion.

    Agenda

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive

    3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    Agenda

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining

    12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    SAP for RetailIndustries > SAP for Retail

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    SAP for RetailBusiness Functions (1/3)

    Description Target Customers

    ES Bundle "Planning to Shelf Optimization Integration":This ES bundle provides enterprise services for the integration of SAP Merchandise AssortmentPlanning with 3rd party Shelf Optimization Program (SOP).

    Retailers of non-seasonalmerchandise (e.g. Hardline,Groceries) that want to integrate their assortment plans to Shelf OptimizationPrograms (SOP, Non-SAP product) tooptimize the space of the assortments.

    Retail POS Integration:Enterprise service bundle to support state-of-the-art POS integration: services to replicate the data of articles, merchandise hierarchy, prices, bonus buys, and promotions from SAP ERP to SAPEnterprise POS and to replicate transaction data from SAP Enterprise POS to SAP POS Data

    Management.

    New or existing customers planning toimplement SAP Enterprise POS andintegrate with SAP ERP

    Retail, CD/FT_EWM Integration:End-to-end integration of extended warehouse management in SAP SCM with a merchandisingsolution based on SAP ERP that supports planned cross-docking and flow-through scenarios

    Customers who want to use SAPExtended Warehouse Managementtogether with the merchandisingsolution of SAP ERP

    Retail, Continuous Improvements EA:Enhancements in allocation, assortment list, global data synchronization, and article discontinuation.Retail-specific POWER lists increase usability.

    Customers using the SAPMerchandising and AssortmentPlanning application

    SAP for RetailIndustries > SAP for Retail

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    SAP for RetailBusiness Functions (2/3)

    Description Target Customers

    Retail, Direct Store Delivery:New, intuitive, user-friendly application that facilitates direct store delivery processing from a master data perspective. The new application combines some existing master data maintenancetransactions into one common application for a single point of entry.

    Retail customers with direct storedelivery processes. Customers usingthe SAP Merchandise and AssortmentPlanning application.

    Retail, In-Store Food Production 2:Enhancements to the enterprise service bundle that connects a partner solution for in-store foodproduction

    Grocery and convenience stores thatproduce food products (sandwichesand similar products) in their stores

    Retail, Method of Accounting 2:Enhancements of the retail method of accounting (RMA) stock ledger to improve usability,

    flexibility, and auditing

    Customers using the SAPMerchandise and Assortment Planning

    application, the SAP NetWeaver Business Intelligence component, andthe SAP ERP Financials solution

    Customers using this special inventoryaccounting method in the Americas or

    APJ, where it is legally allowed

    Customers already using retail methodof accounting functionality

    Retail, Perishables Procurement:Comprehensive workplace to facilitate the daily work of a perishables buyer focusing on moremanual procurement processes.

    Retailers and wholesalers who dealwith perishables at the corporate level.They are responsible for decisionsabout the perishables assortment, thequantity to order, the prices, thesuppliers, the dates, and thedistribution. They also have asignificant amount of perishable items(as a grocer) in their regular assortment.

    SAP for RetailIndustries > SAP for Retail

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    Business Functions (3/3)

    Description Target Customers

    Retail, Perishables Procurement EA:Additional functionality to support the daily work of a perishables buyer within the perishables buyer workplace. This business function is available only together with the activated SAP for Retailbusiness function set (retail switch) and combined with business functionISR_RET_PERISH_PROCUREMENT

    Retail customers with a significantamount of perishable items and astrong requirement for replacingproducts within the process of perishables procurement

    Retail, Store & Multichannel 3:The core inventory management functions of the retail store will be converted from the Internettransaction server (ITS) to the ABAP Web Dynpro user interface technology. The user interfacecontent will be delivered with SAP NetWeaver Portal and SAP NetWeaver Business Client.

    Retail customers who already use theretail store

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    Index

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

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    Agenda

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    g

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

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    SAP for UtilitiesIndustries > SAP for Utilities

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    Business Functions (2/2)

    Description Target Customers

    Customer Relationship Management for Utilities:Improvement of interaction center functionality. Enhancement of AMI functionality. Improvement of functionalities like mass processes for key account managers (in the context of commercial andindustrial customers). Usability and performance are improved.

    All utilities customers dealing with AMI(Advanced Metering Infrastructure)devices and wanting to smooth thepath for using AMI capabilities as anaspect of customer sales and service

    All utilities customers obliged toimprove the performance of massprocesses in the segment of commercial and industrial customers

    Flexibilization of IDE (Switch Document, PoD, Grid, INVOIC):Increased flexibility for implementing business processes. The switch document can be enhanced,implementing the handling of additional data structures as required. Identification of the point of delivery is enhanced. External identification added to the grid. Price unit included in INVOIC format.

    Utility companies acting inderegulated markets (mainly Europe)and in market roles like balancesupplier, metering point administrator,and grid access provider

    Generic Billing and Invoicing:Provides generic billing and invoicing features as an alternative billing and invoicing channel for utilities. It allows billing and invoicing of information received from external systems.

    Utility companies faced with newadditional billing and invoicingchallenges

    Infrastructure for service enablement of IDE data exchange:

    Intercompany data exchange via enterprise services. Enhanced data exchange framework supportsIDoc and ESOA-based interfaces, new functionality for acknowledgement messages, grid usageregistration, enhanced monitoring functionality. New FI-CA functionality becomes automaticallyactivated.

    Utility companies acting in

    deregulated markets (mainly Europe)and in market roles like balancesupplier, metering point administrator,grid access provider, and so on

    Localization, Customer Feedback:Improvements in billing and invoicing for Brazil, new billing correction features, option to execute on-site billing, enhanc. in device management for Russia, enhanc. for MAU, and bank interface for cashpayers in Turkey

    Utility companies in various countries,especially Russia, Brazil, and Turkeyfor some localization issues

    Waste and Recycling, Recurring Container Installation:Enhanced container management

    Enhanced container management

    SAP for UtilitiesIndustries > SAP for Utilities

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    ES Bundles

    Description

    Legal Dunning and External Collections:The final collection of difficult recoverable outstanding debts is often done either via 3rd party application for the purpose of legal dunning or via external collection agency for any type of collection mode (incl. legal dunning). For customers transparency in this end-to-end process aback and forward communication between SAP solution and external applications is obligatory.

    Market Communication:In Europe and several other regions, the markets for electricity and gas are already liberalized or on thw way to become liberalized. In theliberalized energy market, many business processes require cooperation between several market participants. The "Market Communication"bundle offers enterprise services that support the required communication (i.e. exchange of data and messages) between the in volvedcompanies.

    Advanced Meter Infrastructure (AMI):Facilitates the usage of SAP for Utilities for Meter Reading Companies and Grid Operators in the area of managing meters and meter readings.

    Allows the distribution of master data to AMI and requesting as well as uploading of meter readings from AMI into the SAP for Utilitiessolution

    Bill to Cash:The ES Bundle Bill to Cash allows Utilities and their partners to build composite applications to support the most basic business process of all utility companies: Bill to Cash

    Provides a tailored user interfaces and business processes bring additional power and flexibility to the utility bill to cash processes

    Customer Communication:This ES bundle provides an initial set of services to manage utilities customer self service requirements

    Facilitates the usage of SAP for Utilities as a platform for direct end-user interaction

    Reduces the complexity of implementing Utility Customer E-Services

    Facilitates the creation of custom user interfaces for Util ity Customer E-Services

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    SAP for Wholesale DistributionIndustries > SAP for Wholesale Distribution

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    Business Functions

    Description Target Customers

    Trade, Agency Business 3:1) Business-to-business enterprise SOA services for agency business invoice,

    2) Clearing workbench3) Complaints workbench enhancement

    All wholesale distributors who offer financial services, especiallypurchasing organizations and financialservice providers

    Trade, Commodity Management

    3: Development of delta invoicing functionality for commodity management

    Enhancement of existing services with variant configuration

    Customers in the oil, utility, consumer products, agricultural, and other industries who need to take the risk of commodity markets

    SAP for Wholesale DistributionIndustries > SAP for Wholesale Distribution

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    ES Bundles

    Description

    Agency Business:B2B Services will be available for exchange of Agency Business invoices. In the main processes such as pooled payment and central billingwhere the wholesale distributor acts as financial agent incoming invoices can be mapped to customers systems via services to vendor billingdocuments without business connectors anymore.

    Index

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    Introduction and Overview

    1. SAP for Aerospace & Defense

    2. SAP for Automotive3. SAP for Banking

    4. SAP for Consumer Products

    5. SAP for Defense & Security

    6. SAP for Healthcare

    7. SAP for Higher Education & Research

    8. SAP for Insurance

    9. SAP for Media

    10. SAP for Mill Products

    11. SAP for Mining12. SAP for Oil & Gas

    13. SAP for Public Sector

    14. SAP for Retail

    15. SAP for Telecommunications

    16. SAP for Utilities

    17. SAP for Wholesale Distribution

    18. SAP for Travel & Transportation

    SAP for Travel and TransportationIndustries > SAP for Travel and Transportation

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    ES Bundles

    Description Target Customers

    Convergent Invoicing:

    The ES bundle covers all required enterprise services to enable the convergent billing in ERP. Thisincludes the creation of the respective master data, the loading of event detail records and externalbilling document into ERP and possiblity to show invoices and event detail records in other system,e.g. in a CRM Call Center.

    Copyright 2008 SAP AG

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    Di t li h H ft b i P hd d P d kth ft bl ibt b h t Di I f ti f di Si li h i b di i di M t i l th lt H tli k if


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