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ACTIVITY
Form teams and complete the word search!
WHY A WORD SEARCH?
Communication skills Listening skills Organization skills Cooperation
COURSE OBJECTIVES PAGE 1
ReviewSelect 1-2 that are a main focus for you today
Share with the group
EMOTIONAL INTELLIGENCE PAGE 1
Timeline
1960’s Harper’s Magazine
1980’s Howard Gardner’s Frames of Mind: The Theory or Multiple Intelligences
1995 Daniel Goleman’s Emotional Intelligence: Why It Can Matter More Than IQ
2012 Emotional Intelligence 2.0
TODAY’S WORKPLACE PAGE 2
TODAY’S WORKPLACE PAGE 2
What skills & abilities are needed to be successful here?
TAKE A LOOK IN THE MIRROR PAGE 2
EMOTIONAL INTELLIGENCE (EQ) PAGE 4
What is it?
EMOTIONAL INTELLIGENCE (EQ) PAGE 4
The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.
Daniel Goleman
“Working with Emotional Intelligence”
Let’s see what more Daniel has to share….
Lights, Camera…ACTION!
EMOTIONAL INTELLIGENCE 2.0by Travis Bradberry, Jean Greaves
and Patrick Lencioni
KEY CHARACTERISTICS OF EQ PAGE 4
Personal Competence
Social Competence
Self Awareness
Self Managem
ent
Social Awareness
Relationship
Management
4 BASIC PERSONALITY TRAITS PAGE 5
Extravert
Introvert
Thinking
Feeling
IDENTIFY YOUR PERSONAL COMMUNICATION STYLES
Task Focus
PassiveSlower Pace Faster
PaceIndirect Direct
People Focused
Relationship Focused
Aggressive
Thinker (I/T) Director (E/T)
Relater (I/F) Socializer (E/F)
“AHA”
An “Aha” that often comes from this knowledge is the discovery that
not everyone thinks and sees the world as we do!
The importance of this self-knowledge is to become aware of our preferences and how they may be impacting our
effectiveness with other people.
RECOGNIZING DIFFERENCES
A fundamental point to take away is that we all are different.
Recognizing those differences and understanding how to work with people who are different than us makes us (and them) more effective!
EMOTIONAL INTELLIGENCE RESULTS
Add up the scores and plot them on the graph.
0 – 12 Very Low
12- 24 Low Average
24-36 Average
36-48 High Average
48-60 Very High
EMOTIONALLY INTELLIGENT ORGANIZATIONS
Southwest Airlines L. L. Bean Disney World Marriott Hotels Nordstrom‘s Apple Pixar Toyota
LEFT HEMISPHERE STYLE
Rational:
Analytical Detailed Sequential Planned Structured Language Math Science
RIGHT HEMISPHERE STYLE
Intuitive:
Emotions Illogical Imagination Risk taking Impetuous Philosophy Music Art
EQ QUALITIES OF LEADERS
Empathy
Adaptability
Persuasiveness
**Leaders know themselves.
LEADERS maintain emotional balance
listen
fact find
persuade
lead
SELF-CONFIDENCE OF LEADER
There is a quality of self-confidence a leader possesses that enlists trust from those they lead. The number one thing a leader needs to posses to be truly a leader is the trust of the team. A leader can ask for great contributions from a team only to the degree that there is credibility.
CREDIBILITY & TRUSTWORTHYTo be deemed trustworthy, is an
important characteristic of a person who possesses and exhibits EQ.
Credibility is an incredibly hard leadership trait to possess. It cannot be taught. It must be learned and earned.
BELIEFS EFFECT OUR ASSUMPTIONS Ourselves
About others in the world
About how we expect things to be
BELIEFS ARE OUR REALITY how we think things are what we think is true what we expect as a likely
consequence that will follow from our behavior
**What we create through our thoughts is a belief system and that ultimately determines success in life.
BELIEFS CAN BEConstructive or rational beliefs Destructive or irrational beliefs
Much of what we view as right or wrong, good or bad, is inherited from our family and our social group.
Our belief system strongly influences our reactions to people and events in our lives.
SIX CORE EMOTIONS1. Anger
2. Fear
3. Disgust
4. Happiness
5. Sadness
6. Surprise
EXPANDED DIMENSIONS OF EMOTIONS
Amusement GuiltContempt ReliefContentment SatisfactionEmbarrassment Sensory pleasureExcitement ShamePride of achievement
YOUR BRAIN
Neocortex
Limbic/MidbrainCerebellum
(Learning/Thinking)
Knowledge
(Chemical/ Emotional)
Experience/Feeling(Automatic/Unconscious)
Who We Are
“Nerves that Fire Together, Wire Together”
LIMBIC SYSTEMThe limbic system:
The not-conscious part of the brain where all of your beliefs and habits are stored
Controls your feelings and heavily influences your behavior
Interprets sensory information and dispatches it to the cortex
CORTEX
The conscious center of the brain that hears what you are thinking and can intellectually control behavior for processing.
The limbic sets the emotional tone of the information before it reaches the cortex.
RATIONAL / IRRATIONAL BELIEFS
Rational beliefs: positive, constructive and adaptive
Irrational beliefs: lead to negative emotions like anxiety, anger, and depression
PAGE 21
If you want to:
change your feelings change your behaviors be more effective change your beliefs
ATTITUDEAttitude
is the mental state that you have while carrying out your actions.
It is the way you view the world around you and choose to see
it, either positively or negatively.
ABILITYAbility
is the quality of being able to perform; a quality that permits or facilitates achievement or
accomplishment.
It is how highly skilled you are. Much of this is genetically
predetermined in IQ or physical ability.
MOTIVATION
Motivation is the level at which you are able
to find “a reason to act.”
This is the internal drive that you find that enable you to exercise
your abilities.
MOTIVATION COMES FROM WITHIN
Motivation is an internal force that drives individuals to act to achieve a specific goal.
Two people listen to the same inspirational audio -- one person is motivated to act, the other is not.
MOTIVATION AND GOALS
We attain emotional intelligence by managing negative emotions and
attaining our goals.
MASLOW’S HIERARCHY OF NEEDS1. Biological and Physiological Needs 2. Safety Needs
3. Belonginess and Love Needs 4. Esteem Needs 5. Cognitive Needs
6. Aesthetic Needs 7. Self-Actualization Needs 8. Transcendence Needs
THE LAW OF ATTRACTION
“Whatever we think about, we bring about.”
The Law of Attraction is considered by many to be the most important law of
all in explaining both success and failure.
The book & movie as featured on Oprah
PESSIMISMSuch perceptions are associated
with:
high stress factor a predisposition to depression low self esteem poor self confidence wide variety of health risks
PESSIMISM
Perceptions of helplessness and poor coping were associated with the inability to attribute any real meaning or purpose to a problem situation.
USING POSITIVE ILLUSION Acknowledge the negative feelings
respectfully as signposts of negative thinking
Focus your energies on a positive substitute
Use your creativity (imagination) to rehearse a more productive line of thinking
Dwell on the positives in your life
GOAL SETTING
“The world cares very little what a man or woman knows; it is what a man or woman is able to do that counts.”
Booker T. Washington
Goal Setting Gives Us Purpose!
Self motivation + positive
attitude = SUCCESS
GOAL SETTING IS A POWERFUL WAY TO MOTIVATE PEOPLE!
“If you think you can do a thing or think you can't
do a thing, you're right.”
Henry Ford
SMART GOALSSpecific
Measurable
Achievable
Realistic
Time-bound
TIPS FOR ESTABLISHING RAPPORT
Possessing a desire for a better relationship Continuously learning about human behavior Individualize interaction Adjust your communication style to the other
persons’ Let them know you want to work with them
effectively Express your knowledge and understanding of
them as a person Be truthful Establish trust
EFFECTIVE COMMUNICATION
Face-to-Face Telephone
Body Language 55% 0%
Tone 38% 87%
Words 7% 13%
Total 100% 100%
LISTENINGStaying Focused is keeping your full attention centered on the speaker.
Capturing the Message is understanding, completely and accurately, the speaker’s message.
Helping the Speaker involves paying attention and giving supportive feedback.
BODY LANGUAGENONVERBAL BEHAVIORINTERPRETATION
Arms crossed on chest Defensive, cold or comfortable Fist clinched Angry, stressed Excessive blinking Lying Hands on hips Impatience Tapping or drumming fingers Impatience Pinching bridge of nose, eyes Negative evaluation
closed Open palm Sincerity, openness
BODY LANGUAGENONVERBAL BEHAVIOR INTERPRETATION Consistent eye contact Confident, honest Rubbing the eyes Doubt, disbelief Hand to cheek Evaluation, thinking Touching, slightly rubbing nose Rejection, doubt, lying
Head resting in hand, eyes Boredomdowncast
Patting/playing with hair Lack of self-confidence, insecurity
BONUSExecutive Intelligence
What All Great Leaders HaveBy Justin Menkes
www.HR.com
BONUSGetting Tasks Done:Ability to evaluate dataDefine problems & determine obstaclesDeliver sensible solutions
Working effectively with & through others
Evaluating & adapting own behavior
FUN TAKE HOME
Our friends at The Office demonstrate EI
http://ow.ly/i32r6
EVALUATE
http://STOP
START
CONTINUE DEVELOP
ACTION PLAN
Pick 3 areas to focus on
Create a SMART goal for each
REMEMBER
Progress Not Perfection
Enjoy the Journey!!!