14 Deming Principles: Part TwoE L A B O R A T I N G O N T H E

B Y : R I C K H E V I E R

MANAGEMENT

CONSULTING

W. Edwards Deming createdthe 14 Deming Principles todescribe a way to managecompanies. Here’s anelaboration on principlesthree through five.

D E M I N G

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#3

Deming.org states that principle number three is,“Cease dependence on inspection to achievequality. Eliminate the need for inspection on amass basis by building quality into the product inthe first place.”

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In the US, when they make cars, they get don’t inspect for defects inthe process of making the cars. They make the cars and then fix theflaws at the end. In Japan, if they find a defect, they shut the processdown and, then, find a way to fix it, so it doesn’t happen again. Thenthey start the process again. This is vital to pay attention to whenworking on the effectiveness of a company. Defects and flaws shouldbe worked on right away during the process not after.

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#4Deming.org states that

principle number for is, “Endthe practice of awarding

business on the basis of pricetag. Instead, minimize totalcost. Move toward a single

supplier for any one item, on along-term relationship of

loyalty and trust.”

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So many companies are chasing nickels and dimes. Once a yearthey reprice their products and services to make sure they getthe absolute best prices on everything. The only way you canget quality is through long term relationships with vendors andcontractors. They learn to give the best services they can toyou over time. You don’t accomplish that by having to retraineveryone on pricing constantly. It’s more expensive to chasenickels and dimes. Get the best you can from vendors andcontractors not the least expensive. This will eventually helpyou to reduce total costs.

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#5Deming.org states that practice number five is,“Improve constantly and forever the system ofproduction and service, to improve quality and

productivity, and thus constantly decrease costs.”

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T h e p o i n t i s t o r e d u c e v a r i a t i o na l o n g t h e w a y s o t h a t a c c u r a c yi s m o r e a n d m o r e a t t a i n a b l e .O n e w o u l d d o t h i s t h r o u g hs t a t i s t i c a l a n a l y s i s . M a c h i n e st h a t a r e s u p p o s e d t o p u n c h ah o l e i n a s h e e t o f m e t a l i n t h ee x a c t c e n t e r s o m e t i m e s a r e o f fc e n t e r . T h i s c o n f u s e sc o m p a n i e s , a s t h e y p r o g r a m t h em a c h i n e s t o w o r k w i t hp r e c i s e n e s s ; h o w e v e r , t h e r e i sa l w a y s v a r i a t i o n i n l i f e , a n d i ti s i m p o r t a n t t o t r y t o r e d u c et h e v a r i a t i o n b e t w e e n t h e h i g h sa n d l o w s a s t i m e g o e s o n .C o n s t a n t i m p r o v e m e n t i n t h i sa r e a d o e s n o t c o m e s f r o m t h ew o r k e r s , b u t t h e m a n a g e m e n tt e a m . T h e m a n a g e m e n t t e a mc a n o n l y d o t h i s , h o w e v e r ,t h r o u g h c o n n e c t i n g w i t h t h e i rw o r k e r s a n d u n d e r s t a n d i n gw h a t t h e y f a c e o n a d a i l yb a s i s .

"C H E C K B A C K I N T W OW E E K S F O R“ E L A B O R A T I N G O NT H E 1 4 D E M I N GP R I N C I P L E S : P A R TT H R E E ! ”"

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