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EAO Elder Abuse Prevention Training Program Retirement Homes
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Page 1: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

EAO Elder Abuse Prevention

Training Program

Retirement Homes

Page 2: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

1. Orientation to EAO

2. Resources EAO Offers

3. Overview of Elder Abuse Prevention Training Program and Toolkit

4. RHA – Reporting Obligations for Elder Abuse

5. Assessing Risk and Immediate Danger

6. RHRA Reporting Line– Response and Process of Inspectors

7. Regional Resources and Contacts/Referrals for Assistance

Overview

Page 3: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

We envision an Ontario where seniors are safe and respected.

EAO’s VISION AND MISSION

Our mission is to create an Ontario that is free from abuse for all seniors, through awareness, education, training, collaboration, service coordination and advocacy.

Page 4: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Ontario’s Strategy to Combat Elder Abuse

Strategy`s Three Priorities

Coordination

of

Community

Services

Multi-

Sectoral

Training

for Front-Line Staff

Public

Education

and

Awareness

Page 5: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

On

tari

o D

em

ogr

aph

ics

For those who work with seniors on a daily basis, at least 1/10 seniors will experience some form of abuse

Total Population Of Older Adults 2.0 M Elder Abuse Rate 4 % - 10% Abused Ontarians 60,000 – 200,000

Represents Between 148,000 - 370,000 older adults in Canada today.

(Lachs & Pillemer, 2004; Stats Canada, 2000)

DEMOGRAPHICS and ELDER ABUSE

Page 6: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

“… a single, or repeated act, or lack of appropriate

action, occurring within any relationship where there is an expectation of trust which

causes harm or distress to an older person."

ELDER ABUSE

World Health Organization

Page 7: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

“…ideas, attitudes, beliefs and practices on the part of individuals that are biased against persons or groups based on their age”

Ageism

Page 8: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA
Page 9: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

ONPEA developed Province-wide multi-media public education campaign

Television Public Service Announcements Modified and Aired by British Columbia and Nova Scotia

Financial Abuse Physical Abuse Emotional Abuse

Public Education

Page 10: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

SAMPLE OF ONPEA RESOURCES

Page 11: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

EAO can provide training to Retirement Homes in Ontario on the Retirement Home Act as it pertains to abuse recognition, education, prevention, reporting and response of resident elder abuse.

The safety and wellbeing of seniors is a priority for all of us.

Training

Page 12: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

EAO has the knowledge to ensure that all staff/volunteers receive comprehensive and consistent training and are in compliance with the Act.

EAO offers credibility to this training based on its years of experience working on elder abuse prevention.

EAO has years of experience working with the Ontario Government on initiatives to protect the safety and

well-being seniors.

Retirement Homes

Elder Abuse Prevention Training Program and Toolkit

Page 13: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Reporting, Documentation Forms

EAO has developed a ‘package of standard forms’ for management to utilize in the reporting and documentation of incidents of abuse. • Retirement Homes can illustrate quickly and accurately to Inspectors the

documentation verifying any incident and actions taken for resolution.

EAO has a specific Regional Resource Packages of local listing of services and agencies within the Ontario that can assist older adults and families in cases of elder abuse.

Resource Package

Page 14: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Policies and procedures for reporting Intervention Flow Charts (i.e. Imminent danger of when to call police) Screening Chart Reporting Forms Sample Interview questions of Residents Regional Resource Package Training Modules

Page 15: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Levels of Training Senior Management

Supervisors/Directors of Care Train the Trainer

Front Line Staff /Volunteers (administrative support staff, PSW’s,

dietary, janitorial, maintenance)

Page 16: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Training Delivery Tailor training sessions to meet the needs of individual retirement homes. • EAO has the ability to offer on-site training provided by EAO Regional

Consultants o Attend to Independent Homes or Group of Retirement Homes

collaborate in one location • Hosting on-line webinars • Provide `train the trainer` workshops for Retirement Homes managers/

owners/operators • EAO can invite other key stakeholders and professionals to accompany

EAO staff to deliver training if necessary or requested, for example co-presenting with a legal expert.

Page 17: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

REPORTING

Elder Abuse

Page 18: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Review Ethics of Reporting, including:

Moral Responsibility

Our Own Values And Beliefs

Our Professional Ethical Obligation

Our Commitment/ Client Trust

Consideration For The Potential Outcomes

Ethics of Reporting

Page 19: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Retirement Home Act, 2010

75. (1) A person who has reasonable grounds to suspect that any of the following has occurred or may occur shall immediately report the suspicion and the information upon which it is based to the Registrar:

1. Improper or incompetent treatment or care of a resident that resulted in harm or a risk of harm to the resident.

2. Abuse of a resident by anyone or neglect of a resident by the licensee or the staff of the retirement home of the resident if it results in harm or a risk of harm to the resident.

3. Unlawful conduct that resulted in harm or a risk of harm to a resident.

4. Misuse or misappropriation of a resident’s money.

Page 20: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

(5) At a minimum, the policy to promote zero tolerance of abuse and neglect of residents shall,

(a) clearly set out what constitutes abuse and neglect;

(b) provide that abuse and neglect are not to be tolerated;

(c) provide for a program for preventing abuse and neglect;

(d) contain an explanation of the duty under section 75 to report to the Registrar the matters specified in that section;

Zero Tolerance Abuse Policy Retirement Home Act, 2010

Page 21: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

e) contain procedures for investigating and responding to

alleged, suspected or witnessed abuse and neglect of

residents;

(f) set out the consequences for those who abuse or neglect residents;

(g) comply with the prescribed requirements, if any,

respecting the matters described in clauses (a) to (f); and

( h) deal with the additional matters, if any, that are

prescribed. 2010, c. 11, s. 67 (5).

Zero Tolerance Abuse Policy Retirement Home Act, 2010

Page 22: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Assessing Risk and

Immediate Danger: The Tipping Point !

Interpretation of Sec. 75

Reporting to RHRA vs call the police or both?

Expectations of RHRA

Obligations of Operator/Owner

22

Page 23: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Retirement Homes must* report Abuse to

Registrar of the Retirement Homes

Regulatory Authority

1-855-ASK-RHRA (1-855-275-7472)

Page 24: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Responding what if..

The Grey Zone..

The resident is not physically harmed but when the daughter comes to visit the resident staff often hear yelling and screaming in the room. When asked later by staff the resident indicates the argument was about her daughter taking her visa and bank cards without permission. EAO Staff Training can help work through these types of scenarios…

Page 25: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Community Collaboration!

lawyers

Crown Attorney

police

Senior/

community agencies

CCAC

counseling

Victim Services

Mental Health

We need to

work with

community

agencies to

respond and

intervene in

cases of elder abuse

Page 26: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Community Collaboration!

EAO has excellent knowledge of the agencies and organizations who support senior victims and their families given our direct working relationships with 52 elder abuse networks in Ontario;

EAO`s working relationships with professionals from local and provincial associations and agencies for the past 15 years

Partners include law enforcement services/officers, health and social service providers dealing specifically with elder abuse and seniors’ issues in the province.

Page 27: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

Provincial Resources

27

Advocacy Centre for the Elderly 1-416-598-2656

Alzheimer Society of Ontario 1-416-967-5900

LTC ACTION Line MOH and Long-Term Care 1-866-434-0144

Office of the Public Guardian and Trustee 1-800-366-0335

Ontario Rental Housing Tribunal 1-888-332-3234

Ontario Seniors’ Secretariat InfoLine 1-888-910-1999

OPP Senior Assistance Team 1-705-329-7693

Senior Crime Stoppers 1-800-222-8477

Seniors Safety Line 1-866-299-1011

Page 28: Elder Abuse Prevention Training Program - EAPON.caeapon.ca/.../02/EAO-Elder-Abuse-Training-Program.pdf · 3. Overview of Elder Abuse Prevention Training Program and Toolkit 4. RHA

What’s Your Message?

Elder Abuse Ontario (EAO)

2 Billingham Road, Suite 306 Toronto, ON M9B 6E1 Tel: 416-916-6728

www.elderabuseontario.com


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