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HUMANITARIAN INFORMAL FEEDBACK

Supporting field staff to capture (currently undocumented) informal feedback which is received face-to-face by creatively

using ICTs to enable responsive and accountable uses of information.

• Funded by the Humanitarian Innovation Fund• Six month pilot project• Case management tools

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PROCESS

SYNC

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WORKFLOW

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FEEDBACK REFERRAL

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REQUIREMENTSEssential: Offline Android device use Language Data security Data input options including audio capture Case management / longitudinal issue tracking Ability to create reports Simple interface and easy to use Sustainable cost Software support

Preferred: SMS reminders App branding Data visualisation / dashboards

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RESEARCH

THANKShttp://www.elrha.org/map-location/capturing-informal-feedback-in-humanitarian-situations-for-more-responsive-and-accountable-programming/