Together we can make the differenceCarin Hendriksen – September 2017

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Together we can make the difference

Journey to Lean

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1. Strategy and alignment

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1. Strategy and alignment

Reliable

No-nonsense

Committed

Entrepreneurial

Inventive

1. Strategy and alignment

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Guiding Principles

1. Strategy and alignment

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Global StrategyDaily Cockpit

AM Team Performance

Project A3

Monthly Cockpit

Strategy A3 -Annual Plan

Journey to Lean

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2. Leadership

Going Lean and Staying Lean

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2. Leadership

Miss-communication Conflict situation Sub-optimization Task oriented No transparency Lack of ownership Internal competition Inflexible, rigid Not self steering /

dependency

FROM TO

Create flexible, motivated, transparent, self steering teams with a clear focus on continuously improvement.

AM= Autonomous Management

Organization structure

Competent workforce

Culture

EmotionalTrack

• Ownership• Coaching as Leadership

style• Mutual focus• Teamwork• Team communication • Teambuilding• Personal development

plan (POP)• Career development• Employability

RationalTrack

• Corporate values• Organization chart• Clear targets, annual plan• Self steering AM teams• Function matrix• Break down offices• Appraisal system• AVOD, Added-value for

Organization Development

• Team meetings

Team Development Policy

Lean Organization

2. Leadership

Low hierarchical levels (flat organization structure)

Open communication

Vague job description (responsibilities in stead of tasks)

Standardization

Control (corporate rule, standard procedure, house keeping)

Walraven Principles, 5S, AM etc.

Mechanistic Organic

2. Leadership – Organic Organization Structure

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2. Leadership

Integrated system

in stead of

individual tools

Job Matrix

Work Instruction

Trainer Instruction

Journey to Lean

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3. Behaviour and engagement

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Pull - Day plan Create Ownership

Day plan Pressmac:

Average Nov 2016 – May 2017 = 66%

Average Jun 2017 – Sept 2017= 100%

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3. Behaviour and engagement

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3. Behaviour and engagement

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3. Behaviour and engagement

Focus Leadtime

Quality Productivity

Quality First

Do it

Do it Right

Do it Right Now

Sure we can

Feel the drive

Dream Green –

Think Clean –

Act lean

Keep it Simple

& Keep it !

Work smarter

Not harder

Lean=

DNA

War on WasteFlexibility

Speed

Finally: Lean = DNA

Questions

Customer Expectation

1. Value

Define Quality from the perspective of the customer –collect customer feedback / complaints

2. Stability

Stability –eliminate the variation in the process

4. Flow

Guarantee & create continuous flow, no rework

5. Perfection

Strive for perfection through continuous improvement

3. JidokaBuild in Quality, first time right –Jidoka “Fout vrij van mij”

Respond to customer expectation & improve further

Build a customer relationship of trust.

Human variation – Skills – Reduce variation by Job Instruction / Job matrix

Machine variation – Malfunction, Breakdown – Reduce variation by OEE - gemba

Variation of Material – Right Quality & Availability & Quantity & Information –

Reduce variation by PULL system (OBS(Order Baloon System), dailyplan, Milkrun)

Variation of Method - Skills – Reduce variation by Standard work

Variation of Environment – Working environment - Safety Tours

Measurement variation – Control data, KPI’s etc

Measurement

Environment

Stability - Maintain the promised Quality