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USCG Performance Technology Center (FC-tptc) Steve Flowers Electronic Performance Support Solutions USCG Performance Technology Center (FC-tptc) Steve Flowers
USCG Performance Technology Center (FC-tptc) Steve Flowers
Electronic Performance Support Solutions
USCG Performance Technology Center (FC-tptc)Steve Flowers
USCG Performance Technology Center (FC-tptc) Steve Flowers
Electronic Performance Support Solutions
USCG Performance Technology Center (FC-tptc)Steve Flowers
Embedded tools are available to / part of the work
USCG Performance Technology Center (FC-tptc) Steve Flowers
Moments of need
USCG Performance Technology Center (FC-tptc) Steve Flowers
According to Bob Mosher and Conrad Gottfredson
ApplyNew
More Change
Solve
There are 5 moments of learning need:
USCG Performance Technology Center (FC-tptc) Steve Flowers
A similar take – this is a tool we’ve added to the USCG ADL SOP.
USCG Performance Technology Center (FC-tptc) Steve Flowers
USCG Performance Technology Center (FC-tptc) Steve Flowers
Concepts
Process & StepsReference
ExplanationsSimulations
USCG Performance Technology Center (FC-tptc) Steve Flowers
Not Getting Not Yet In Training Long Ago
EPSS and Job Aids are TOOLS that can span all performer states and levels of expertise
Training / Formal Skill Development
USCG Performance Technology Center (FC-tptc) Steve Flowers
Data
Knowledge
Skill
Task
Schools Focus Here
Tech Pubs Focus Here
EPSS Focus Here
Heavier Focus Heavier Focus
Heavier Focus
USCG Performance Technology Center (FC-tptc) Steve Flowers
USCG Performance Technology Center (FC-tptc) Steve Flowers
USCG Performance Technology Center (FC-tptc) Steve Flowers
Design ProcessTask Analysis > Validation > Capture
USCG Performance Technology Center (FC-tptc) Steve Flowers
Design ProcessTask Analysis > Validation > Capture
Results in focused curation of task support.
Intentional process that filters and amplifies value by collecting and maintaining a body of information over the life-cycle of the need.
USCG Performance Technology Center (FC-tptc) Steve Flowers
USCG Performance Technology Center (FC-tptc) Steve Flowers
Survey results from evaluation…
Rated as good or excellent. Saw value on other platforms.
Most thought the EPSS was easy to use and a must have as a consolidated
reference.
94% 100%
This person also hates puppies.
USCG Performance Technology Center (FC-tptc) Steve Flowers
‘The EPSS needs tocover more systems.’
USCG Performance Technology Center (FC-tptc) Steve Flowers
In the last two years we added the Gyro,
Autopilot, HPU, OWS and RO.
USCG Performance Technology Center (FC-tptc) Steve Flowers
We also evolved the product design in small increments.
USCG Performance Technology Center (FC-tptc) Steve Flowers
Adding content presentation strategies that tune information to the level of performer (apprentice,
journeyman, master).
USCG Performance Technology Center (FC-tptc) Steve Flowers
Fusing media into a reference hybrid
available where the work is done.
USCG Performance Technology Center (FC-tptc) Steve Flowers
Adding skill builders and employing orientation strategies where necessary.
USCG Performance Technology Center (FC-tptc) Steve Flowers
Long term…
USCG Performance Technology Center (FC-tptc) Steve Flowers
Make them easy to find
USCG Performance Technology Center (FC-tptc) Steve Flowers
USCG Performance Technology Center (FC-tptc) Steve Flowers
Usable across platforms
USCG Performance Technology Center (FC-tptc) Steve Flowers
S1000D, DITA, Working with DCMS to integrate
sustainable logistics and support products that dovetail
with training services.
USCG Performance Technology Center (FC-tptc) Steve Flowers
FORCECOM is primed to work with DCMS to provide targeted and sustainable
technical and human performance support to the people that need it the most.
USCG Performance Technology Center (FC-tptc) Steve Flowers
USCG Performance Technology Center (FC-tptc)
