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Electronic Service Delivery
VSR Link Demonstration
Rod ChapmanManager Information ServicesVicRoads
Agenda
VSR Link Overview VicRoads’ ESD Infrastructure What is the Vehicle Securities Register ? Technical and business implementation
issues Current usage patterns Observations
VSR Link Demonstration
Security & Directory Services
Merchant Services
Payment Services
Connection Services
Systems Management
ESD Architecture - Logical Overview
FIREWALL
2
3
n
Business Application/ Transaction
1
VicRoads Data
IVR Phone
Bank
Internet
ESD Support Services
ESD Business
Transaction Pipes
Client
Office/ Agents
MAXI
Browser
Direct Links
VicRoads
Home Page
Computer
Internet/VicRoads Home Page
Business Systems
ESD Directory
VSR Link
Vehicle Securities Register part of a national encumbrance register Victoria is a communications hub approx. 2.4 million national interests on
VSR approx. 420,000 Victorian interests
@ $10k per interest = $4.2 billion of assets
VSR Link
Business to business application 2 client groups
interest holders• finance companies• banks• credit unions
enquirers• motor car traders• auction houses• insurance companies
VSR Link
Replaces MotorLink system on-line access to VSR and VRIS jointly developed by Telstra, VACC &
VicRoads inoperable after September 30, 1999 270 users 50,000 transactions/month (50% of
total)
VSR Link
Technical Issues new AS/400 hardware required developed in parallel with ESD infrastructure development / testing in parallel with Y2k
remediation and testing phased implementation
interactivebatchsystem - system
VSR Link
Business Issues obtaining our own database of users new pricing structure - modelling of
unknown Telstra charges new billing process - new fees and
charging for VRIS enquiries establishing a communication plan with
users
VSR Link
Business Issues developing standards for following ESD
applicationsend user agreementuser interface look and feelformat / content of User Guideestablishment of Help Desk
• phone number, work instructions, training, support interfaces
Transactions by Day
Transactions by 5 Minutes
Observations
What worked involving key user groups in user
interface design staged rollout
What could have been better ensuring adequate monitoring tools
were in place
Observations
Poor performance leads to lost business slow and unreliable performance over 3
months lead to 25% loss of enquiry transactions
VSR Link
Demonstration