Electronisshelf Labels

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NCR Advanced Store@Retail

Transforming Point of Sale Into the Point of Service

Yiannos Papadopoulos


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NCR History

Key player in retail storeautomation since 1884

Invented first cash register

Demonstrated thought

leadership throughouthistory, e.g. scanners,DynaKey operator interface,self-checkout, etc.

Proven international point ofsale software provider


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Advanced Store@RetailOverview

NCRs corporate POSsolution for Europe,Middle East, andAfrica since 1995

More than 37,000POS terminalsinstalled

In more than 20countries

Germany Italy (fiscal) Turkey(fiscal) Spain Sweden Denmark Netherlands

UK Switzerland Austria Portugal Cyprus South Africa Dubai

Saudi Arabia Jordan Qatar Russia

(fiscal)

Poland(fiscal)

France Morocco


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Retail Industry Trends

Europe is being transformed into anintegrated retail market

Retailers with foreign operations areincreasing their presence, withEuropean retailers dominating theinternationalization trend

Majority of top 100 retailers operate inmultiple lines of trade

Global players continue to streamlinecosts and functions, integratingoperations in effort to reap scalar

economies Mega-retailers have severe challenges

with integrating divergent storesystems and managing information flowand consolidation


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Retail Technological Imperatives

Delivering systems and applications quickly

Implementing better solutions for collecting and using keycustomer data

Adapting new and innovative technology solutions forcompetitive advantage


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NCRs international point ofservice solution

Targeted at wide variety ofretail industry sub-segments and store sizes

Supermarket Hypermarket

Do-It-Yourself

Specialty/Clothing Store

Modular and structured in

design to be cost-effectivelymodified to meet localrequirements and customerspecific needs


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Fully aligned with NCRs global strategic direction

and total store solution portfolio to reduce

implementation and cost Architecture, platform, and tools

Utilize standards wherever possible

Components

Defined integration points


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Increased reliability, security, and overallperformance with Microsoft Windows 2000

Multilevel redundancy for data capture and storage

Checkout not impacted by network or serverfailure

Automatic and simple recovery procedures

System availability and data protection


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Point of Service (POS) 32-bit operating environment

Written in Java Using OO design and programming

Supports Windows CE, NT or 2000 JPOS peripheral control

Graphical cashier interface Designed by NCR Human Factors

Engineering

http://www.javapos.com/index.html


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Point of Service User Interface

DynaKeysText and icons

used

Instructional AreaNew area used

to provide instructionsabout the task

Electronic ReceiptOne line per itemLast item added tobottom of list

Customer

Points

Prompt andInput Area


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Minimal need to memorizeinformation

Fewer keys to select at each stageof the operation

Only valid options are selectable

Uses intuitive graphical images

Point of Service User Interface

NCR Human Factors Engineeringleads all store automationtechnology companies with nearly

20 years ofexperience and a dedicated,

standard-setting team of scientists

and engineers

Intuitive user interface designed by NCRs

Human Factors Engineering team to increaseproductivity and reduce training time andassociated costs


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NCR Total Checkout Solution

NCR Advanced Store@Retail point of service application

NCR Human Factors Engineering- designed user interface

NCR Dynakey displays

PC-based point of service terminals

Improve customer service withoutincreasing operating costs


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WebMaster POS Management Multi-Layer application

Utilizes Windows 2000

Written in Java

Using OO design and programming

SQL Server 7.0/2000 (JDBC/ODBC) Access point of sale data for:

PLU Maintenance

Customer/personnel file maintenance

Checker functions

Checker reporting

Daily reporting

Start of Day/End of Day

Client access through web browser

Available anywhere on the retailers Intranet or accessible Internet

Gateway to other systems



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WebMaster POS Management

The architecture of the POSManagement application is a3-tier client & server system

The client is only responsiblefor the graphical user

interface (presentation) The middle tier runs all

business logic

The server runs the RDBMS

Database

Busines

s

Logic

User

Interface


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Presentation Businesslogic

Dataservices

WebBrowser

OthersWebServ

erand

Webservices

Component

Manager

BUS

HTTP(S)

HTTP

WebMaster POS ManagementArchitectural Concept

SQL Server7.0

Other

Other

Other


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Client Business Logic Data

Update

Service

Update

Service

Browser Web Server

Server

Scripts

Servlets

Database

AS@Retail

POS

AS@Retail

POS Server Data Files

NCR Advanced Store@RetailArchitectural Concept


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Supported Environment POS

DOS

Windows CE, NT 4.0,and 2000

JPOS

DOS and TAPS

Server

Windows 2000 Server

POS Management WebMaster

Windows 2000 Professional

SQL Server 7.0 (JDBC/ODBC)

Web browser user interface

http://www.javapos.com/index.html


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Integration Ready

NCR RealPrice - electronic shelf labels Unit and retail prices displayed simultaneously

Promotional messages, special offers, frequentshopper items, and nutritional information

Euro and local currency

NCR FastLane - self-checkout solution Option for customers to scan, bag, and pay without

assistance

Reduces queue size for all customers

Minimizes labor requirements

NCR EasyPoint - self-service kiosk solutions Web Framework system components

Web Client Services

Applications


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Relationship Technology Solutions

Frequent shopper application Automatic discounts

Triggered discounts

Bonus points promotion

Prize delivery

Baseline for collecting customerand transaction data for datawarehouse

Deliver CRM customer-specificoffers generated by data warehouse

NCR has built nearly 1,200data warehouses including

systems for 14 of the worldstop 30 retailers


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HQ Operationaland Decision

Support Systems

DataWarehouse

EFT ServerAS@RetailPOS Server

SelfCheckout AS@Retail

EJ Audit

AS@RetailPOS ManagementAS@Retail

Point of Service

Web Kiosk

AS@RetailFrequentShopper

DecisioNetElectronic Shelf Labels

Hub

Total Solution Offering

NCR is the only companycapable of providing an

end-to-end retail solution,from customer touch points

to customer relationshipmanagement


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Targeted at Europe, Middle East, and Africa, potential release inSouth Asia Pacific

Supports country-specific requirements such as multi-language,multiple tender options (including Euro), fiscal, EFT I/F, and local

peripherals Targeted at wide variety of retail industry sub-segments and store

sizes, i.e. supermarket, hypermarket, specialty store, etc.

Modular and structured in design to be cost-effectively modified tomeet local and customer-specific requirements

Deploy a single point-of-service solution

across borders and across store formats


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Best Retail In-store

ApplicationFood Grocery & Drug

2001


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Delivering systems and applications quickly Deploy a single point-of-service solution across borders and across

store formats

Supports country-specific requirements such as multi-language,multiple tender options (including Euro), fiscal, EFT I/F, and localperipherals

Targeted at wide variety of retail industry sub-segments andstore sizes

Utilizes industry standards and latest technology based on NCRsstrategic direction to reduce implementation time and cost

Fully integrated with NCRs total retail solution

Guarantees system availability and data protection

Multilevel redundancy for data capture and storage

Checkout not impacted by network or server failure

Automatic and simple recovery procedures

NCR Advanced Store@RetailIndustry Requirements Realization


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Baseline for collecting customer and transaction data for datawarehouse

Deliver CRM customer-specific offers generated by data warehouse

or frequent shopper application Store management functions accessed through web browser from

clients

Store management system acts as gateway to other systems

Intuitive point of service designed to increase productivity, reducetraining time and costs

Integration with self-checkout systems and electronic shelf labels

allows for unattended customer service

NCR Advanced Store@RetailIndustry Requirements Realization

Implementing better solutions for collectingand using key customer data

Adapting new and innovative technologysolutions for competitive advantage


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Consumer Benefits Better customer service because

cashiers are focused on customerneeds, not the needs of thecheckout system

Faster check-out operation andoption for self checkout reducestime customers spend waiting inline at checkout

Offer of promotions and discountsthat match the customers

preferences and lifestyle Easy access to product and pricing

information when and where thecustomer needs it


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Retailer Benefits Improve customer service without

increasing operating costs

Grow your market share with theprofitable customers whose loyaltyyou have earned

Expand your e-commerce environmentby blending your virtual and physicalstores

Deploy a single point-of-servicesolution across borders and across

store formats Ensure system availability and data

protection


Date post:	03-Jun-2018
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