Chapter 4Elements of Knowledge Management

Represented To : PhD. Essam Fakharani

Presented By : Moataz Mahmoud

Agenda

• Introduction Motivations Objectives

• Elements of Knowledge Management Systems

• Case Study Planet Source Code

• Conclusion

• Create & Capture• Share & Enrichment

• Storage & Retrieval• Dissemination

Introduction - Motivation

KM System• Capturing tacit and explicit

information• One source of information and

promotes the information reuse• Designed for distributed access,

storage and control• Emphasizes collaboration and

sharing• Uses technologies (visualization)

for knowledge discovery, productivity for innovation

IM System• Recording & Process explicit

information• Multiple data sources organized

into database system• Designed for centralized

information storage and control• Emphasizes inquiries to highly

structured repositories• Dependent on well defined

inquiries for retrieval, productivity for efficiency

Why KMS and IMS are not the same?

Introduction - Objectives

• What is Knowledge Management System?Combined effect between social/structural mechanisms and latest technologies

• What are the elements of a knowledge management system ?

Elements Of KMS

Knowledge Management System

Create & Capture Share & Enrichment

Storage & Retrieval Dissemination

Creation And CaptureNew Knowledge Creation

Creativity

Innovation

BrainstormingMethodology

NewKnowledge

Creation And CaptureNew Knowledge Capturing

Information Database

ContentManagement

SubmissionIndexingTagging

New and Explicit Knowledge

Before Populating Data Three decision are needed:1. HOW new information will be created2. WHO will update or delete information in database3. WHICH information is worth to be stored

XML appeared to help in tagging and categorize data stored in information database

• Create and Store the content• Retrieve and Publish the content• Archive and Manage the content

Elements Of KMS

Knowledge Management System

Create & Capture Share & Enrichment

Storage & Retrieval Dissemination

Knowledge Sharing and Enrichment

Knowledge sharing does not automatically take place it must be

EncourageIncentive schemes

NurturedCommunities

of practice

Knowledge Sharing

Sharing and EnrichmentCommunities of Practice

“CoP”

1

2

3

4

5

Communities of Practice + Cooperative Tools = Knowledge Enrichment

Sharing and EnrichmentIncentive Schemes

Knowledge availability does notmean that others will use it

Implement application that promote knowledge sharing

Rewards for knowledge sharing

Knowledge RefineAnd Enrichment

Elements Of KMS

Knowledge Management System

Create & Capture Share & Enrichment

Storage & Retrieval Dissemination

Storage and Retrieval

Knowledge

• File System Storage

• Database

• E-Mail

• Websites

Sorting And Storing

Organize• Divide to manageable units

• Determine Size

• Determine granularity

• Categorize each unit

• Classifications

• Tagging with attributes

Personalize

InformationRetrieval

Personalize user interest in viewing knowledge

Elements Of KMS

Knowledge Management System

Create & Capture Share & Enrichment

Storage & Retrieval Dissemination

KnowledgeDissemination

Knowledge dissemination, Increase Knowledge impact

How to increase individuals ability within the organization to

share knowledge

How to establish the best

dissemination of knowledge

How to choose, and utilize

dissemination tools

How to transform organizational structures to

encourage dissemination

How to establish and cultivate a knowledge-

sharing, knowledge-driven culture

Case StudyPlanet Source Code

• Programmers social website

• If having an idea of a program

• It can be submitted in code

• Coding contest, awards are given

• Contributions are classified as types and tagged as levels

• Contribution can be refined and reused

Community of practice

Creativity / Innovation

Knowledge capturing

Storage and Retrieval

Dissemination

Sharing Incentive

Conclusion

Elements of Knowledge management Systems are

1. Create & Capture

2. Share & Enrichment

3. Storage & Retrieval

4. Dissemination

• Create Knowledge through learning and research

• Harvest and capture Knowledge

• Application to promote knowledge sharing

• Incentive For knowledge sharing

• Sort and Store• Organize and Categorize • Personalize to ease usage• Information retrieval

Increase Knowledge impact