Date post: | 13-Dec-2015 |
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Elevate Your Nonclinical Staff
to National Professional Status
Certified Patient Service Specialist Program
Mission
To establish a national standard of excellence that recognizes and promotes the professionalism of nonclinical staff by providing certification and continuing education focused on increasing the quality of patient care.
Why is certification important?
Establishes those who hold the Certified Patient Service Specialist® credential as recognized professionals in the medical practice
Creates a national standard of proficiency for nonclinical staff
Recognizes and creates growth opportunities for experienced staff and offers a professional development pathway for new employees
Provides a potential competitive advantage for the practice in third-party contracting
Why is certification important?
Establishes an expectation for continuing education through the recertification process
Indicates a high level of competency and commitment to patients
Offers a tangible employee benefit that supports staff retention
Highlights the encouragement and support of the physicians and administration
Practice Registration Process
Practice provides continued support to employeesby offering continuing education opportunities
Practice receives login information anddetailed instructions via email withinone business day of registration
Practice submits application andone-time registration fee, as well as any individual applicant fees for each employee
Practice makes commitment tosupport program
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Certification Requirements
Staff Member…
Is a member of a participating medical practice.
Has at least one year of experience in a medical eye care practice.
Completes a certification application and receives manager approval.
Completes computerized certification exam with score of 80% or better.
Is notified of results and certification status after taking the exam.
Pass:Score of 80% or better.
Employee will receive a certificate of recognition and certification pin.
Retake: Score of 79% or less.
Employee will need to retake the CPSS certification test.
Employees are notified of official test results immediately upon completion of the exam
Completes computerizedcertification test with 130 questions(while supervised by administrator)
Employee Certification Process
Reviews study guides andcourses available on the CPSS
website or other outside resources
Receives username and password with detailed instructions via email
after practice has registered and paid individual application fee
Recertification Requirements
Applicant must…
Reapply for certification every 3 years.
Document at least 15 hours of continuing education (with supervisor approval) in the 3-year certification period.
Retake the certification test if certification is not renewed on or before the expiration of certification.
Areas of Knowledge
Human Resources
HIPAA
Customer Service/ Practice Standards
Insurance/Billing/Coding
Abbreviations of Medical Terminology
Ophthalmic Facilities and EquipmentAnatomy and
Physiology ofthe Eye
Scope of Practice/ Optical Dispensary
Common Ophthalmic Diagnoses
Eye Exams/TriagingOcular Emergencies
Spelling of Commonly Used Words
OSHA
Resources Available
CPSS Recommended Study Guides (Basic):
Basic Training Courses
Optical Dispensary
Regulatory and Compliance CoursesOSHA HIPAA
Medicare Basics
Fundamentals of Diagnosis Coding
Telephone Skills Training
Maximizing Practice Collections (4-part series)
Triaging Ocular Emergencies
Anatomy and Physiology of the Eye
Resources Available
CPSS Recommended Study Guides (Intermediate):
Benefits of Certification
Recognition of knowledge and accomplishments by peers, physicians, administrative staff, and patients
Certificate acknowledging accomplishments
Certification pin
Induction into a growing association of professionals—Certified Patient Service Specialist® designees
Opportunities for continuing education and professional growth
Next Step
Make a commitment for your practice tojoin the exciting CPSS program.
Elevate your nonclinical staff to national professional status now!