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Elevator Technology Your Service Partner. Always there.
Elevator Technology
Your Service Partner. Always there.
Our service concept and culture values.
Always reliable,
always mobile.
Always thereWe are there whenever and wherever you need us. 24/7/365. Our service engineers ensure the reliability, dependability and safety of your equipment across the UK and Ireland.
Always competentWhatever systems you use in your buildings, we can provide you with comprehensive service through our global network of excel-lence centres. These are dedicated to maintaining all lift brands worldwide by using the appropriate diagnostic systems and spare parts. Always innovativeOur goal is to shape the industry and we are constantly working on new ways to make people transportation more comfortable, safer and efficient. Predictive maintenance and mixed reality are two innovation areas we are pioneering to reduce response times and ensure maximum availability.
Always compliantthyssenkrupp always work in full compliance with legal regula-tions and all applicable norms and standards to improve safety, increase reliability and minimise your risk liability.
Our service concept is built on the basis of ensuring maximum passenger comfort, convenience and safety at all times while protecting the long-term value of your investment.
That is why our number 1 task is to ensure effective preventative maintenance and the constant smooth operation of your systems.
We have decades of dedicated experience and expertise from lifts to escalators, from moving walks to platforms. Whatever your equipment type, manufacturer or supplier, we can take care of them all for you from a single source.
At thyssenkrupp Elevator, our aim is to make cities the best ever places to live: to move people safely, comfortably and efficiently, today and tomorrow.
We do this by intelligently applying existing technologies and developing next-generation solutions – working closely with you to advance an industry that moves more than 1 billion people per day, worldwide.
Content
04 Safety by service around the clock.
05 Service for customer satisfaction.
06 Our world of service.
08 Third-party maintenance expertise.10 Service concept for lifts.14 Emergency service for lifts.16 Service concept for escalators and moving walks.
20 Safety and sustainability.
22 About us.
4
Safety by service
around the clock.
We have our own regional service centers across UK and Ireland to answer your questions and provide rapid on-site support. We also provide a 24/7/365 emergency call service so that you can be confident that help will arrive quickly.
In case of emergency, our service center stays in contact with the occupants and initiates any necessary action. This means complete peace of mind for passengers and building operators alike.
Our network of accredited and certified service engineers can safely and rapidly handle any task, from fault analysis to releasing anyone trapped inside a lift. Whatever the challenge, you and your passengers are safe with thyssenkrupp.
Service Centre: 0800 567 900
Email: [email protected]
London
SouthamptonExeter
Newport
Erdington
Leigh
Bingley
Gateshead
Glasgow
Bangor
Dublin
Bishop's Stortford
How we ensure your satisfaction.
Service for customer satisfaction. 5
Lifts and escalators are in action around the clock. So being able to rely on a local service team who understand your busi-ness needs is a key advantage.
Fast: We respond quickly, whatever the situation
Personal: Direct contact with someone who understands your challenge
Highly qualified: Expert service support
Local and global: Behind each local service team is the power of a leading global organisation
Close to your site: With our nationwide local service engineers network, we are close by whenever you need us
On-site:
6
Our service portfolio.
thyssenkrupp Elevator UK offers services for own products and also
third party maintenance.
Lifts
EscalatorsMoving walks
Welcome to our world of service.
Our world of service. 7
Personal contact
Highest reliability
Unlimited availability
Efficient processes
Latest technology
Rapid spare parts supply
Your benefits
Highly-trained service engineers
China | Shanghai
Australia | Sydney
UAE | DubaiSpain | Madrid
Brazil | Sao Paulo
Russia | Moscow
Germany | Stuttgart
USA | Dallas
Always there.
For all brands.
Our global centers of excellence for multi-brand service.
UK | Manchester
8
up for residential buildings 7
Benefit from the biggest provider of third-party lift maintenance.
Third-party maintenance expertise. 9
Your benefits at a glance:• Over 24,000 service engineers worldwide are trained
continuously by dedicated experts• Our knowledge of competitor equipment is always
up-to-date • We are equipped with customised, state-of-the-art
diagnostic tools to easily interface with other manufacturers’ control systems
• Our service engineers have access to the 24/7 real-time technical support of our global excellence centers
• We have a large stock of spare parts for all major lift brands on demand
• We repair drives and PCBs of third-party lifts
The provision of high-quality service and maintenance for lifts and escalators is one of the major pillars of thyssenkrupp Elevator. Through our global centers of excellence, we cover all maintenance-related requirements, regardless of the manufacturer. This is a unique concept in the industry and an invaluable advantage for our customers.
The expertise behind our multi-brand serviceOur industry know-how transcends the globe thanks to our worldwide network. Each center of excellence is dedicated to delivering world-class support in maintaining our multi-brand lift service portfolio to meet regional and local market needs.
Centers of excellence for your benefitDue to our global network of excellence centers, we are committed to making our extensive knowledge in third-party maintenance accessible to each of our service engineers from all corners of the world. From this superior training, research and support facility, we equip them with the tools and skills required to provide a comprehensive high-quality service for our customers.
This includes training courses on new and old lift control systems, as well as cutting-edge diagnostic tools developed in house for analysing and troubleshooting the control systems of every major lift brand as well as access to 24/7 real-time support for the service engineer on site. We also repair and stock critical printed circuit boards, ready for immediate dispatch anywhere.
We are your full one-stop shop for all lift brands worldwide.
We understand
lifts.
Number of trips lifts make every day globallySince 2000, the number of high-rises (>200 m) has tripled
In a world where more than 12 million lifts transport over 1 billion people each day, it is not enough to be experts only in your own products and systems.
Service concept for lifts. 11
Since 2000, the number of buildings over 200 metres in height has tripled. All these buildings use lifts and all these lifts need regular servicing and maintenance. We provide an expert service for all kinds of lifts in every conceivable building type, from 3-storey houses to the tallest skyscrapers.
Flexibility and personal serviceWhatever systems you operate, we offer a comprehensive maintenance service, including rapid supply of genuine spare parts and conformity with all relevant standards, regulations and innovative safety concepts, compliant to British and European standards. All our service plans are individually tailored to meet your precise needs and budgetary requirements. The key to the long-term value you derive from your systems is the expertise of our engineers and the excellent personal relationships they develop and maintain. We will become virtual members of your own building management team.
7 billionInteresting global numbers
Our service concept for lift systems is designed to meet your requirements – always flexible.
Flexibility, experience and passion for what we do.
Service concept for lifts. 13
Whether you are looking for a basic maintenance according to EN 13015, or for our more comprehensive maintenance concepts – we will tailor your service and maintenance concept so that it suits your requirements and your budget. You can trust that we define the best service and maintenance package together with you, considering all relevant legal regulations that apply for your country and your type of building.
BASIC MAINTENANCE (TO EN 13015)
COMPACT MAINTENANCE
FULL-SERVICE MAINTENANCE
BESPOKE MAINTENANCE REGIME
FULLY COMPLIANT
BRANCH NETWORK ACROSS UK
LOCAL SOLUTIONS, GLOBAL ORGANISATION
14
Emergency service for lifts. Our 24-hour emergency call centres are on stand-by to take the emergency calls and to dispatch an engineer without delay.
We use the latest communications technology and all our systems are of course compliant with all current regulations and guidelines. We can also retrofit one of our communications systems into any existing lift.
thyssenkrupp’s emergency service for lifts means peace of mind – for passengers and operators alike.
• Emergency service• Rapid response and fast repair• Multi-brand service• Individual service concepts• Global and local network of skilled
service engineers• Highest safety and sustainability
compliance• Compliance with all legal regulations
and requirements
We keep escalators and
moving walks running
smoothly.
Service concept for escalators and moving walks. 17
Escalators and moving walks are built to run permanently and to bring people quickly and effortlessly to where they want to go.
Whether in a shopping mall, business centre, train station or air-port – we will keep your escalators and moving walks running smoothly at all times.
Our aim is to optimise planning and ensure maximum uptime. If you need technical or service support, we will be quickly on hand with the right spare parts and knowledge to ensure that your system keeps running smoothly.
All our service engineers are trained by experts who are specialists in specific application areas. This enables us to work closely with you to understand your needs and design a customised service programme that ensures you meet your reliability and safety goals.
passengers per day
units under maintenance worldwide
7,000637,0004,500,000,000
Service for continuous people flow.
average number of passengers per unit per day
Interesting global numbers
18
Our service
offering.
Service concept for escalators and moving walks. 19
You can choose from a variety of service and maintenance packages, from basic maintenance according to British and European standards through to comprehensive support. We will also be happy to design an individualised service concept that provides both cost transparency and budget security, to ensure thyssenkrupp supports your obligations to meet current industry standards. We can advise you in product certifications, safety components, upgrades and suitable retrofitting. We are familiar with all details of the latest regulations and will be happy to provide expert advice whenever you need it.
Tailor-made packages to suit your needs.
• Manufacturer-independent service• Quick spare part supply• Flexible service contract types• Cost-transparency and budget security
BASIC MAINTENANCE (TO EN 13015)
COMPACT MAINTENANCE
FULL-SERVICE MAINTENANCE
BESPOKE MAINTENANCE REGIME
FULLY COMPLIANT
NATIONAL COVERAGE
LOCAL SOLUTIONS, GLOBAL ORGANISATION
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Maintenance means safety
and sustainability.
Our tailored service concepts ensure safety and compliance with the relevant standards. We use energy-saving technologies to keep costs under control and improve sustainability.
Safety and sustainability. 21
As a certified maintenance company, we provide comprehensive, high-quality maintenance. Regular safety training for our service engineers means that they are aware of internal and external safety regulations and apply them rigorously. Our products and services guarantee safety for you and your building users.
Regular maintenance also has an impact on efficiency, operating costs and sustainability. Buildings are responsible for over 30 % of the world’s energy consumption. Our smart solutions are capable of energy savings of up to 27 %, can increase useable floor space by up to 30 % and improve energy self-sufficiency in buildings. We invest in these technologies so that our products and services can give you lasting value in a sustainable future.
less raw materials
less gas consumption
less paint and sludge
less energy consumption
less plastic, wood and paper
less packaging, efficient logistics process
less water consumption
Always there.Our passionate goal is to always be there to secure the reliability, ensuring it provides each passenger with the safest and most comfortable travel experience, thereby helping to make cities the best ever places to live. 24/7
service available for customers
1,000locations
24,000+service engineers
50,000+employees
22 thyssenkrupp Elevator at a glance.
countries
customers in
1,100,000 150lifts and escalators under maintenance
Our core principles. 23
Our core principles.
We deliver.High-quality products, services
and solutions.
We innovate.We strive to find technology and business
solutions that cater to future customer needs.
We understand.We listen, make suggestions, and co-develop with our customers.
We are leading the way.We act with foresight and a solution- oriented mindset to progress our customers, employees, and other stakeholders.
We build on strong experience.
Our expertise is based on over 40 years of engineering competence.
We empower our employees.We live an innovation culture based on respect and efficient collaboration.
We act as a reliable partner.We act in an honest, authentic and responsive manner towards customers, employees and other stakeholders.
engineering. tomorrow. together.
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Elevator Technology
thyssenkrupp Elevator UK Ltd.120 Leman StreetLondon E1 8EUP: +44 (0) 207 977 5800www.thyssenkruppelevator.co.uk [email protected]
