Elmhurst Memorial Healthcare
Charles ColanderVice President
About Elmhurst Memorial Healthcare
• 16 locations– Elmhurst Memorial Hospital operates 330 beds– Outpatient sites located throughout portions of DuPage
and Cook Counties
• 3,000 employees– Largest employer in Elmhurst– Among top 10 employers in DuPage County
• Nationally Recognized Care– Joint Commission Disease-Specific Certifications– Commission on Cancer Outstanding Achievement Award– National Accreditation Program for Breast Centers
Elmhurst Memorial Hospital New Main Campus
• Acute Care Hospital– 866,000 square feet– 259 private inpatient suites– Medical Office Buildings
• More than 600 active physicians on medical staff• Nearly every medical specialty and subspecialty represented• Orthopedics, Cardiology, Nuclear Oncology / CyberKnife Center of Chicago
• Advanced Medical and Information Technologies– da Vinci Robotic Surgery System– 320-Slice CT scanner– Open-Bore MRI
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New Elmhurst Memorial Hospital
Information Services Profile
• IS Department – Includes 65 FTEs support typical IS areas plus Biomedical engineering– Primary and backup data centers– Cisco network and VoIP telephony– Meditech core vendor for the hospital
• EMR, CPOE, ED, Advanced Clinicals… all implemented
– NextGen core vendor for physician practices• 120 employed physicians• Advanced clinicals and EMR fully deployed
– Integrated medical monitoring– Integrated communications
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Governance
So you want to be a change agent?
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Vision Skills Incentives Resources Action Plan+ + + + = Success
Skills Incentives Resources Action Plan+ + + = Confusion
Vision Incentives Resources Action Plan+ + + = Anxiety
Vision Skills Resources Action Plan+ + + = Resistance
Vision Skills Incentives Action Plan+ + + = Frustration
Vision Skills Incentives Resources+ + + = Treadmill
Change Success Factors
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Strategic Alignment
Total Cost Return on Investment RPN Ranking - Patient Safety/Quality of Care Availability/Feasibility of Alternative Solution Benefit/Measurable Value
Level of Sponsor Commitment Stakeholder Buy-In Cross-Department Impact Operational Workflow Impact Technical Risk and Complexity
STRATEGY
BUSINESS VALUE
PROBABILITY OF SUCCESS/ RISK
Elements of Change
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• Establish the Vision– Plain and simple– Involve the stakeholders– Keep the “end in mind” and
never lose focus• Success requires a plan
– You know where your going so plan to get there
– How will you know when you are there?
• Governance is essential– Give the stakeholders a process
for input and communication
• Communicate, communicate, communicate– Cannot do this enough– Multiple medias– Timely
• Personalize Value– Shared vision, Incentives, ??– Fosters ownership
• Measure and Manage– Cannot improve without metrics
• Never forget the “D”– What problem are we trying to
solve?