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Email Mentoring Presented by the Technology Support Team January 2013
Email Mentoring
Presented by the Technology Support Team
January 2013
Your Support TeamAmanda Capozio – Webmaster
Tony Cook – Manager of Software Support
Michael Gilman – Software Support Analyst
Stephanie Holmes – Software Support Analyst
Sean Kushner – DBA/BI Support
Antonnete Namai - Software Support Analyst
Volunteer Testing TeamJohn Kogan - Boston, MA
Paul Hartmann - FLPaul Kalicky - Asheville, NC
Austin Pryor - Fairfield County, CTBob Goedjen - Silicon Valley, CASandy Carlisle - Seacoast, NH
Bob Batchelder - Greater Lynchburg, VAGeorge Daniels - Charleston, WV
Jack Stiegler - Seattle, WAPaul Holzschuher - Greater Cincinnati, OH
How Client Requests Mentoring
• Visits score.org or a local chapter website• Requests face-to-face or email mentoring
How Client Requests Mentoring
How Client Requests Mentoring
Email Mentoring Requests• An email notification is sent to the selected mentor
when a client submits an email mentoring request.• Email mentors will login through score.org to access the
system and view their mentoring requests.
Email Mentoring Steps
Client Chooses Online Mentor
from SCORE.org
New mentoringrequest information
sent to Email Mentoring System
Email notice sentto mentors
Mentor logs into the Email
Mentoring System at www.score.org
Mentor reviews and will reply to client requestusing system
Email will be sentto client from
Email Mentoring System
Session noteswill be recorded
by system
1 2
3 4 Repeat Steps 2 & 3 for all email
mentoring requests
View Email Mentoring Inbox
View Email Mentoring Inbox
View Request Notification
Reply to Mentorin
g Request
View My Mentoring Requests
Reassignment Process
View My
Clients
View All Client Sessions
Edit My Clients
Editing Email Mentor Profile• Update Information
Displayed to the Client• Mark Availability for
Each Day of The Week• Set Max. Limit for
Requests Received per Day, Week, & Month
• Add A Profile Picture• Add Social Media Links
How to Access Your Profile
From Email Mentoring System:• Place cursor over ‘Go to Volunteer Center’
and select ‘View My Profile’• Click ‘Edit My Profile’ to Edit
Editing Your Availability• Mark Availability for Each Day of The Week• For vacations, select -None- to remove profile from
score.org• Set Max. Limit for Requests Received per Day, Week
& Month
Adding A Profile Picture
A profile picture will set your
mentor profile out from the rest.
Email Mentoring Information• WebIT is no longer used to enter Email Mentoring sessions. These
sessions should be entered in the new email mentoring system.• WebIT is STILL USED to enter face-to-face mentoring sessions.• 3 years of historical data has been migrated to the email mentoring
system (includes client data & client sessions).• Email mentoring request notifications are being sent to your
scorevolunteer.org email address.• These notifications can be forwarded to your personal email account.• If the password is updated for your scorevolunteer.org email account,
it must also be updated in the email mentoring system.• Only email mentors are required to have a scorevolunteer.org email
account.• If you are unable to access your scorevolunteer.org account or the
email mentoring system, please send an email to [email protected]
Training Materials are available in the Knowledgebase
at support.score.org
If you have any questions send an email to [email protected]
Questions?
