Embracing communication and innovation

to transform human interactions into

powerful & passionate customer

experiences

Who are we?

Solution oriented

Passionate about client success

Dynamic growth strategies

Front-line sales execution

Innovative approach

Result-driven

Focused on client ROI

What sets us apart?

Average agent tenure (4 years)

Training process

Holistic approach to sales & marketing

Multi-industry experience

Premium deliverables and added value

Consistent tracking for measuring success

Technology

Business to Consumer Business to Business

50 - 80 dials/hour

Pitch 5 -9 contacts/hour

25 - 40 dials/hour

Pitch 4 -6 contacts/hour

Our powerful integrated technology allows us to operate and function at peak efficiency. With predictive dialing, caller ID masking, IVR, Call Routing, your company’s own unique database and crystal clear call quality – we maximize time and performance. Keeping our technology state-of-the-art allows us to deliver effective campaigns, efficient updating and accurate reports.

Outbound Calling

Services

Lead generation/qualification

Appointment setting

Tele-sales/Inside Sales

Upselling/cross-selling

Database/list updating & maintenance

Market research/surveys

Event registration/promotion

Promotional calling

Maximize capabilities and effectiveness of sales and marketing efforts.

We’ve heard it all: “We don’t have enough leads, appointments or sales”

“We hire, they get burnt out and quit!” | “We don’t have the technology or resources”

“Our sales team is too busy to cold call or set appointments” | “We need to get to the market faster”

“We need someone to manage our front-line sales process and be account for the results!”

Professional Outbound Program

Comprehensive focused team

Free up resources

Shorten time to market

Maintain a reliable database

Strengthen & build sales pipeline

Benefit from an expert strategy

Motivate & excite your team

Inbound Call Processing

Services Lead Capture

Appointment Setting

Order Taking

Telesales/Inside Sales

Professional Answering (Q-PAS)

Customer Service

Upselling/cross-selling

Email Response

Event/seminar registration

Direct response (TV, radio, web promotions, print ads, etc.)

Help desk/troubleshooting

Tech Support Triage

Increase efficiencies, track calls, improve customer experience.

We’ve heard it all: “I have multiple calls coming in at once!”

“I have an advertising/marketing campaign” | “I need a dedicated toll-free line for my company”

“I need my employees focused on day-to-day operations, not customer service calls”

“We need a system for tracking calls” | “We need someone who can convert prospects into orders”

“We need a way to capture caller information in a consistent manner”

QCSS Smartcenter Technical Support QCSS provides custom help desk services to supply end users with support, guidance, and

valuable “how-to” information. Service can be provided to internal employees or to external customer bases.

Each help desk solution is custom built according to client specifications. Some help desks, if volume is large enough, require multiple skill layers, while other technical support teams are built as a single layer with an outlined escalation process.

QCSS may leverage existing ticketing software a client is using or help the client to deploy a new ticketing solution. The software will help track issues and resolutions from inquiry to conclusion.

Support Types Include:

Software Support

Hardware Support

Customer/Account Specific Support

QCSS will track and report issue types to help identify organizational opportunities for improvement and development. Identifying end users concern patterns help to develop user-centric solutions.

Value Added Processes & Deliverables

We make starting a campaign simple! Applying our combined

experience to help

you along each step

of the way.

Agent Training Process

Multi-touch Strategy

Appointment Setting Process

Lead Rating Scale for Prioritizing

Quality Assurance Client Engagement – one point of contact

who clearly understands your program

Review of all deliverables prior to

client delivery

Call recording for complete quality

control & improved training

Collective experience in improving

strategies and approaches

Continuous tracking, reviewing

and improvement across all projects

Daily Leads

Each day you will receive a recap all of the leads, sales,

and/or appointments that were generated for the day

This will arrive to your inbox the next business day

Our reports will be .xls /.csv format

Script Format & Dispositions

Example Agent Script: Example Disposition Buttons:

Each campaign will have dispositions which

will let you know how each call ended. This

is a pertinent piece of information for

tracking call patterns and statistics.

We design dispositions specifically for your

campaign, accounting for every type of call.

Email on Demand At QCSS, we are able to offer real time transmittals of your sales, registrations, appointments, messages and leads. If you have a

web-enabled platform we can go right into your system and enter the data live and process orders on the spot.

We will work with you to design an integrated process which is live and secure so that you and your team has access to your

information as we make it happen!

Weekly Reports

Detailed dialing

reports are emailed

weekly to your team

for review and analysis

(Outbound Campaign)

Weekly Reports

Detailed dialing

reports are emailed

weekly to your team

for review and analysis

(Inbound Campaign)

QCSS Added Value Recap

Project-specific training

Professional calling agents

Script writing

Technology

List procurement consulting

Quality assurance

Project management

Integrated approach

Daily communication & feedback

Results!

For any further questions, please call 888.229.7046

21925 W. Field Parkway, Suite 210 Deer Park, IL 60010