EMC Business Partner Guide STORAGE AND BACKUP · PDF fileHow to grow your sales with EMC...

1Storage and Backup Assessments

STORAGE AND BACKUP

How to grow your sales with EMC assessments for storage and data protection

ASSESSMENTS

EMC Business Partner Guide

BUSINESS PARTNER

Storage and Backup Assessments2 3Storage and Backup Assessments

1. Improving productivity

2. Protecting corporate data

3. Better access to realtime info

4. Improving backup/recovery

5. Improving service levels

Introduction Storage and Backup a Priority for CIOs Global trends like big data, cloud computing, mobility, and advanced security threats are challenging the relationship between IT and business, forcing a new operating model for IT. In a recent Asia Pacific CIO survey, the key priorities for any IT investment are to improve productivity, availability and recoverability, in which storage and backup infrastructure play a vital role.

A key aspect of improving data protection and storage infrastructure is to first gain a deeper understanding of the current state of the environment, in order to determine where improvements can be made. After all, if it can’t be measured, it can’t be managed.

EMC Assessments Deliver VisibilityEMC assessments for data protection and storage are important tools to deliver the infrastructure visibility needed by customers. And for partners, the assessment process is an important sales tool to obtain reliable, actionable information on your customers, and uncover their

specific needs. Our assessments help you review operational processes, procedures and competencies, as well as business and application service-level objectives.

Assessments can help EMC Business Partner representatives win new customers or strengthen their position in their existing accounts for unified storage solutions, as well as backup and recovery solutions.

This document guides partners on conducting assessments for customers, the types of assessments available, engagement tactics, discussion points and available partner resources.

Contents

Introduction 3Why Use EMC Assessments? 4Customer Profiling Process 5Choosing a Suitable Assessment 6Your Assessment Planner 8Unified Storage Assessments 12Backup Assessments 24Cooperative Health Checks 38Backup Assessments Success Story: Alstom 39Unified Storage Assessments Success Story: Regional Telco 40 Resources 43Contact Us 44

Right: Top priorities for CIOs in Asia Pacific in 2013


Benefits for CustomersEMC assessments can quickly identify risks, resolve problems, and formulate a plan of action to optimize their infrastructure (which may involve further investment in storage and data protection solutions) to achieve their business objectives.

Benefits for PartnersThe assessment process is an important sales tool to obtain reliable, actionable information on your customers, and uncover their specific needs. Our assessments help you review operational processes, procedures and competencies, as well as business and application service-level objectives.

Assessment tools are ideal as a door-opener to many green field accounts, as well as a way to validate the benefits of EMC technologies at various points of a customer’s investment timeline. This is similar to conducting a full or partial body health check-up. It is also a great way to build a healthy sales pipeline.

Assessments are heavily used by EMC’s own direct sales force and over time, have proven to be effective in gaining the prospective customers’ trust and confidence in EMC technologies. The results of these assessments help position partners as the trusted, impartial advisor to meet their infrastructure needs, and EMC as the right technology vendor.

Why Use EMC Assessments?Customers have typically made large investments in their storage and data protection solutions. To ensure that these solutions perform optimally, customers require continuous visibility into various operating parameters, including performance, utilization levels, deduplication levels, backup times and more.

Give customers visibility into their storage and data protection assets: “What do I have?”

“How is it deployed?”

“Who is using it?”

“What specifications/configurations do they have?”

Identify issues/areas for optimization: “How over- or under-utilized is my storage capacity?”

“Am I at risk of downtime or data loss?”

“Why are backups taking so long?”

“How much backup storage can I recover with deduplication?”

“Are we able to achieve RPO/RTO SLAs?”

“Can capacity be reclaimed or repurposed?”

Plan ahead: “How fast are data volumes growing?”

“Which LOBs have the highest utilization?”

“Will my existing storage and data protection be able to keep up?”

“Am I investing too much/too little in storage or data protection?”

Key Roles to Target Include:Business Decision Makers with any of the following challenges:• Unstable and/or ineffective data protection infrastructure• Backup and recovery SLAs not being met• Uncertain storage scalability to meet high data growth,

flexibility in storage provisioning, and end-user service-level demands

• Requirement to maximize return on initial/current technology investments

Technical Decision Makers with any of the following challenges:• Need validation or justification for purchase/refresh of storage and/

or data protection infrastructure• Need to determine if configuration changes can improve storage

performance or reliability• Lack the expertise or IT resources to properly diagnose the

overall health of their storage or data protection infrastructure• Need guidance on new technology/product features currently

available that may help improve the performance and efficiency of their storage environment, as well as data protection infrastructure

• Need control and visibility over all backup and restoration processes for applications administrators in meeting end-user service-level demands

Customer Profiling Process Assessments can be performed for existing customers who need a review of their existing storage and backup environments, with recommendations for improvements on their level of efficiency and effectiveness. It can also be performed for new prospects that have competitive storage and backup solutions, but need greater visibility into their operating environments.


Choosing A Suitable AssessmentUse the chart below to find a suitable assessment to match customer requirements.

“Is my existing EMC storage reaching its limit?”

“I don’t have a clear view of my storage or data protection assets.”

Storage AssessmentsProvide workload profile summaries of capacity, throughput, bandwidth, and response times of EMC or third-party storage arrays.

Backup AssessmentsDetermine number of servers, clients and quantity of data protected, along with size, age and types of data being protected across EMC or third-party data protection solutions, including tape storage in existing environments.

EMC Customer Efficiency AssessmentEvaluates the efficiency of an existing Clariion or VNX storage array.

“Am I getting the most out of deduplication?”

Data Domain Deduplication and Autosupport AnalysisAnalyzes Data Domain system reports for deduplication trends and statistics, as well as system performance.

File System Assessments (FSA)Understands file storage utilization, growth rates and data usage levels.

“Are my application and database data adequately protected?”

Email System Assessment (ESA)Collects capacity, mailbox and attachment metrics from Exchange 2003/ 2007/2010.

Oracle RMAN AnalysisDetermines backup sizes, performance and change rate details for Oracle backups.

SharePoint Assessment (SPA) Determines capacity, scalability and utilization metrics for a SharePoint farm.

“What kinds of workloads are being put on my physical and virtual server infrastructure, and how will these impact my storage?”

Windows Performance AssessmentCollects Windows Server configuration and performance metrics, providing information on Windows Server Workload Profile, SQL Server, Exchange and Hyper-V.

Unix Performance AssessmentProvides Unix workload profile metrics.

VMware Capacity and Configuration AssessmentCollects performance data from VMware to better understand the workload characteristics and size storage for VMware environments.

“I need to understand how tape is being used in my mainframe environment.”

Mainframe Tape AssessmentProvides a comprehensive analysis of how tape is being used in the environment.

EMC Cooperative Health ChecksEMC Global Services can also provide partners with service components to incorporate into a larger customer deliverable using proven EMC methodologies, best practices and analytical tools. Partners simply gather the data and send it to EMC to receive a customized report.

“What specifications do I need for my next purchase of storage and data protection solutions?”

VNX Capacity CalculatorDetermines the usable capacity, disk configuration and power consumption of a new or existing VNX array.

VNX SizerDetermines the ideal storage configuration based on expected workload.

Storage AssessmentsBackup Assessments

EMC Backup System Sizer (EBSS)Provides sizing proposals for all Avamar and Data Domain solutions.


Your Assessment PlannerAn assessment can be typically carried out in 5 simple steps. The entire process and its key milestones are outlined below.

*Note: MiTrend assessment tools are freely available for EMC partners. Partners are free to impose service charges to your customers if necessary.

EMC encourages partners to leverage on the assessment tools in providing value-added services to their customers.

Why do I need an assessment?

This service is a comprehensive end-to-end assessment of your infrastructure that can greatly improve IT productivity and TCO while maximizing the value and ROI of EMC technologies. It provides peace of mind that your environment aligns with your business objectives and best practices. Moreover, the recommendations from this service may result in significant cost savings.

What value does the assessment give me?

Experience has shown that most customers need periodic assessments of their storage and data protection environments, particularly when the size and complexity of the environment changes (data growth and deployment of new technologies by technology vendors). Purchasing the service ensures that your environment is optimized. It is a non-disruptive service that can verify the efficiency of storage and backup infrastructures.

Typical Customer Questions

Is there any commitment required after the assessment to purchase an EMC solution?

The objective of this assessment is to discover any potential vulnerabilities in your backup infrastructure and processes. At the end of the assessment, you can, at no obligation, seek verification with your existing backup vendors or address any shortcomings with our recommended solutions.

Will the assessment be disruptive to my operations?

Depending on the types of data protection assessments, you may or may not be required to install light-weight agents on your customers’ backup infrastructure. The agents or application software act as data collation points for all your backup processes.

The duration of assessments will vary, depending on the assessment requirements, from hours to weeks.

The assessments will not impede the performance of your network, backup operations or the workload of your servers or backup appliances.

Response

To familiarize yourself with the various assessment tools and their supporting resources, log in to the EMC MiTrend portal (https://emc.mitrend.com). Subsequently, drive customer engagements with the help of a pre-sales buddy from your company or distributor in your location.

Deliver Reportand

Presentation

ProposeSolution

ReviewInfrastructure

Discovery

Analysis


Review Customer InfrastructureBefore the data collection can take place, partners will need to meet with key technical customer personnel to understand any issues with the current storage and backup infrastructure and how it is being utilized. One-to-one customer interviews will allow you to get a complete understanding of the storage and data protection challenges facing the business.

This phase is also useful for communicating all pre-requisites prior to onsite activities. This may include setting up a data collection server onsite, as well as installation of data collection agents in production servers.

DiscoveryThis phase will require partners to execute specific EMC data collection tools and review existing documentation. This phase also includes creation and review of various documents that will be later used during the actual analysis and recommendations for the project.

There are various data collection tools available depending on the assessments. These tools may be used as stand-alone, mix-and-match, or in conjunction with custom scripts and data analysis methods.

EMC Data Protection Advisor (DPA)

Customer sites may already include a licensed, installed DPA instance that is already collecting data. This will be a good source of backup and storage reports.

Tool Description

EMC Assessment Workbench

This collection of utilities and scripted tools can be downloaded from MiTrend (https://emc.mitrend.com) and used to collect data on customers’ current file systems and backup application environment(s). The collected data can then be uploaded back to MiTrend for analysis. A report with in-depth analysis will be generated and should be used to discuss recommendations with the customers.

Data Domain Configuration Guide Generator

This tool helps export Data Domain configurations and settings into a single document that can be used for analysis.

AnalysisThe Analysis phase consists of reviewing all available customer data collected during the Discovery phase. This section will include verification of data collected to ensure accuracy and relevance for analysis.

At this stage, collected data can be uploaded to MiTrend (https://emc.mitrend.com) in order to generate a customized report that will be presented to the customer.

Partners that require assistance in interpreting the report can reach out to their local EMC Partner Sales Manager for help. Alternatively, EMC Global Services can provide Cooperative Health Checks where partners simply gather the data and submit it to EMC for customized reports.

Deliver Report and PresentationThe executive and technical reports are the most important and comprehensive deliverables

in the assessment exercise. They provide details on all findings, recommendations and solution design updates or changes.

The reports provides the most significant value to customers by giving them a health check report on their existing storage and backup infrastructure. It will also assist executive and technical staff in understanding the technology gaps in meeting their business and IT goals.

Templates of these reports can be obtained from your EMC Partner Sales Manager.

Propose SolutionPartners should now be able to develop and provide a Statement of Work detailing the level of effort for remediation and/or optimization of the storage and backup infrastructure. Depending on the findings, partners should take this opportunity to suggest a potential refresh of the existing infrastructure or a competitor (non-EMC) take-out initiative.


Unified Storage Assessments At A Glance

Assessment Tool Description Typical Assessment Cycle

EMC Customer Efficiency Assessment

Efficiency assessment of EMC VNX and VNXe storage systems on their workload requirements for making effective decisions to improve data center efficiency.

Upon submitting log files from the storage systems to MiTrend, a personalized efficiency evaluation report of their current data storage systems will be available for download within 24 hours.

Storage Assessment

Workload profile summaries of capacity, throughput, bandwidth and response times of EMC or third-party storage arrays.

Upon submitting log files from the storage systems to MiTrend, a personalized efficiency evaluation report of their current data storage systems will be available for download within 24 hours.

Windows Performance Assessment

Analysis on Windows Server configuration and performance metrics, including information on Windows Server workload profile, SQL Server, Exchange and Hyper-V.

Install Perfcollect tool from MiTrend and upload log files from current windows systems to MiTrend. Run tool for 24 hours within a typical production workload cycle. A personalized evaluation report will be available for download within 24 hours.

Unix Performance Assessment

Unix workload profile metrics. Use IOStat tool available from MiTrend and upload log files from current Unix systems over a 24-hour typical production workload cycle. A personalized evaluation report will be available for download within 24 hours.

VMware Capacity & Configuration Assessment

Analysis on services (configurations and capacity usage) running on VMware environments.

Execute the ESXTOP script available from MiTrend and upload log files from current VMware systems over a 24-hour typical production workload cycle.

VNX Capacity Calculator

Analysis and recommendations on adjustments to the configurations of all VNX and VNXe storage systems for optimizing usable capacity.

Use the VNX Capacity Calculator tool to produce exportable reports.

VNX Sizer Recommendations on best-fit VNX model based on specific workload demand projections.

Create a workload configuration in VNX Sizer tool to determine VNX model.


Storage Assessment

Purpose Provides workload profile summaries of capacity, throughput, bandwidth and response times of EMC or third-party storage arrays.

Setup and operation Access the assessment at MiTrend (http://emc.mitrend.com).

Customers will need to collect log files from their current storage system. Files are then uploaded to MiTrend, and within 24 hours, customers will get email access to a personalized efficiency evaluation report of their current data storage.

Results/Insights • Understand current array health and recommendations• Report on the use of snapshots and deduplication• Identify where are IOPS concentrated with a detailed heat map (note: heat map is for EMC arrays only); third-party arrays will receive other detailed graphs without heat map• Workload metrics including I/O size, read/write ratio, capacity and data skew activity that can be linked to a FLASH 1st storage strategy with EMC FAST

Sample report(s) Health Findings

EMC Customer Efficiency Assessment

Purpose Conducts an efficiency assessment of EMC VNX and VNXe storage systems, enabling customers to understand their workload requirements and make effective decisions that will improve data center efficiency.

Setup and operation Access the assessment at http://www.emc.com/campaign/efficiency-assessment/index.htm

Customers will need to collect log files from their current storage system. Files are then uploaded to https://app.mitrend.com/emcefficiency/upload. Within 24 hours, customers will get email access to a personalized efficiency evaluation report of their current data storage.

Results/Insights • Understand current capacity and how it is used• Identify where IOPS are concentrated• Pinpoint critical performance times • Discover how the infrastructure reacts to workload• Workload metrics including I/O size, read/write ratio, capacity and data skew activity that can be linked to a FLASH 1st storage strategy with EMC FAST

Sample report(s)

Sample report showing workload profile assessment showing health warnings and recommendations.


Windows Performance Assessment

Purpose

Setup and operation

Results/Insights

Collects Windows Server configuration and performance metrics, providing information on Windows Server Workload Profile, SQL Server, Exchange and Hyper-V.

Access the assessment at MiTrend (http://emc.mitrend.com).

Using the Perfcollect tool downloaded from MiTrend, partners or customers will need to collect log files from their current Windows systems, run for 24 hours within a typical production workload cycle.

Log files are then uploaded to MiTrend by partners, and within 24 hours, partners will get email access to a personalized evaluation report of the Windows, SQL Server, Exchange and Hyper-V environments.

• Distribution of system capacity, performance and under-utilized resources• Server and virtual machine (VM) workloads allow deep dive insight into underlying application environments• Identify data skew activity that can be linked to a FLASH 1st storage strategy with EMC FAST

Heat Map

Front End IOPS Projections

Sample reports showing array health findings, heat map, front end IOPS projections.


Unix Performance Assessment

Purpose

Setup and operation

Results/Insights

Sample report(s)

Provides Unix workload profile metrics.

Access the assessment at MiTrend (http://emc.mitrend.com).

Using the IOStat tool built-in to Unix (script available from MiTrend), partners or customers will need to collect log files from their current Unix systems, run for 24 hours within a typical production workload cycle.

Log files are then uploaded to MiTrend by partners, and within 24 hours, partners will get email access to a personalized evaluation report of the Unix environment.

• Distribution of system capacity and performance• Server workloads allow deep dive insight into underlying application environments• Identify data skew activity that can be linked to a FLASH 1st storage strategy with EMC FAST

IOPS and Drive Estimates

Sample report showing Unix IOPS and drive estimates.

SQL Server Transactions per Second vs IOPS

Sample reports showing IOPS and drive estimates and SQL Server transactions per second vs. IOPS.

Sample report(s) IOPS and Drive Estimates


Sample report(s) VMware vCenter Overview

IOPS and Drive Estimates

Sample reports showing VMware vCenter overview, capacity provisioning vs. used and IOPS and drive estimates.

VMware Capacity & Configuration Assessment

Purpose Provides insights into the services that currently run on customers’ VMware environment, how it is configured and how the capacity is being used. This assessment passively collects information from a vCenter database through standardized API calls for current configuration and historical (6 months) capacity information.

Setup and operation Partners will need to download and execute this assessment tool from MiTrend (https://emc.mitrend.com).

Using the ESXTOP script available from MiTrend, partners will need to collect log files from their current VMware systems over a 24-hour typical production workload cycle, and upload the results to an EMC site.

The tool requires the Microsoft platform with latest releases of PowerShell (v3) and PowerCLI (v5.1) and any supported vCenter version.

Time required: 10 minutes (setup) + <1 hour (scanning)

Results/Insights Results:• Number of hosts, VMs, data stores and clusters• Daily VM capacity growth• Provisioned and used storage capacity• Workload metrics including I/O size, read/write ratio, capacity and data skew• Operating system details• VM Snapshot and Changed Block Tracking (CBT) info• Estimated drive configurations based on a FLASH 1st Strategy

Insights:• Determine how much capacity licensing is required• Identify what kinds of storage protocols are being used• Establish how much storage space is available• Determine if CBT is being used and on which VMs • Discover the number and kinds of operating systems being used• Determine if snapshots reside on VMs that are currently being used• Establish the number of VM Image Proxies needed and their configurations• Analyze the capacity available on the clusters and data stores


VNX Capacity Calculator

Purpose

Setup and operation

Results/Insights

Sample report(s)

Adjusts the configuration of all VNX and VNXe models for planning, offering options such as single or dual processor, drive type and drive size to achieve a particular usable capacity.

To download the calculator, visit https://powerlink.emc.com and navigate to Home > Products > Hardware/Platforms > VNX Family > Sales Tools Partners’ pre-sales representatives can use the Capacity Calculator tool to adjust different drive configurations and array models to produce exportable reports on potential customer array configurations.

• RAID layout• Drive summary• Raw and Usable Capacity• Power consumption

Sample configuration showing RAID layout, disk drive and capacity summary; results can be exported to a PDF report.

Purpose

Setup and operation

Results/Insights

Sample report(s)

Estimates performance of VNX and VNXe systems.

To download the sizer, visit https://powerlink.emc.com and navigate to Home > Products > Hardware/Platforms > VNX Family > Sales Tools

With the tool, partners can create workload configurations and perform calculations.

Partners can use default values, a custom application workload mix or upload a NAR file containing recent statistics for more customized results.

• Compare workload demand projections across VNX models• See power usage, CPU utilization, capacity required, IOPS and rack space needed per VNX model• Determine ideal VNX model

Sample report showing various options based on conservative or aggressive modeling with the customers’ workload and preference for capacity optimization, energy efficency, performance or cost.

VNX Sizer


Backup Assessments

Assessment Tool Description Typical Assessment Cycle

Backup Quick Scripts

Analysis on backup software (EMC and third-party applications) for identifying gaps in backup operations and processes in meeting backup SLAs.

Download backup scripts from MiTrend. Run the script batch files on backup environment with a 1-hour scanning period. Upload to MiTrend for analysis.

Data Domain Deduplication and Autosupport Analysis

Fine-grained deduplication rates and workloads in determining data as good fit for backup to Data Domain systems.

Download backup scripts from MiTrend. Run the script batch files on Data Domain systems with a 1-hour scanning period. Upload log files together with Data Domain SSH log to MiTrend for analysis.

Email System Assessment(ESA)

Analysis on email data for archival possibilities.

Install and execute the EMC Assessment Workbench tool on a dedicated data collection server with a 2- to 3-hour scanning period. Upload to MiTrend for analysis.

File System Assessment(FSA)

Analysis on data and storage usage, file aging patterns for upgrading to Data Domain systems and/or archiving possibilities.

Install and execute the EMC Assessment Workbench tool on a dedicated data collection server with an estimated 20 minutes scanning period per TB. Upload to MiTrend for analysis.

SharePoint Assessment(SPA)

Analysis on SharePoint deployment and content, including type and age of information, for storage tiering and archiving possibilities.

Install and execute the EMC Assessment Workbench tool on a dedicated data collection server with up to 2 hours of scanning (depending on farm, database and sites). Upload to MiTrend for analysis.

At A Glance

Oracle RMAN Analysis

Capacity, performance and configuration information on Oracle backups via RMAN. Report pinpoints practices that may impact deduplication (encryption, compression and multiplexing).

Execute AWR SQL and Statspack SQL scripts with 30- or 60-minute samples (longer timeframe reports average out the peaks for better modeling). Upload results together with Oracle RMAN log files to the EMC FTP server for analysis.

Mainframe Tape Assessment

Tape capacity, bandwidth and workload requirements, and replication bandwidth sizing and capacity required for migration to disk backup platform.

Export over Tape Management Catalog (tape configuration data, tape management system control data set, HSM parameters and data, tape mount activity data, system task CPU data, RMF data and JES2 system log or SYSLOG data) from the last 2 weeks covering a typical peak tape workload cycle. Upload data to EMC FTP server for analysis.

EMC Backup System Sizer (EBSS)

Recommendation on Avamar and/or Data Domain solution sizing.

Download EBSS application from https://powerlink.emc.com and create .xml and PDF exports for documentation.


Backup Quick Scripts

Purpose

Setup and operation

Results/Insights

Provide the most basic and easy-to-run assessment that gathers data from existing (and competitive) backup software.

Quick Scripts perform a log analysis on most major backup applications, including CA ARCserve, EMC Avamar & NetWorker, CommVault Simpana, EMC DPA, HP Data Protector, Oracle RMAN, Symantec Backup Exec & NetBackup, Dell NetVault and IBM TSM.

Download backup scripts from MiTrend (http://emc.mitrend.com).

Execute the script batch files on the customer’s existing backup environment. Output is uploaded to MiTrend for analysis.

Time required: 10 minutes (setup) + 1 hour (scanning)

Results:• Number of servers, clients and quantity of data protected • Configuration information on servers and data storage devices (tape, disk, etc.) • Age of data — what is the percentage of data stored by age • Size of data — what is the percentage of data stored by size • Type of data — what is the percentage of data stored by file type • Details regarding backup jobs run and backup success rate • List of clients taking longer than 8 hours, 12 hours and 24 hours to back up • File sizes being backed to better understand backup • What data is compressed, encrypted and multiplexed

Potential Insights:• Backup jobs not completing within allotted windows; possible upgrade opportunity• Backups being done on aged data; suggest archival solution

Sample report(s) Daily Backups by Server

Sample reports showing daily backups by server, backup capacity, number of jobs running continuously and inability to complete within backup windows.


Purpose

Setup and operation

Results/Insights

Sample report(s)

Provides fine-grained deduplication rates and pinpoints low deduplication workloads. This data can be utilized to expose data that may not be a good fit for backup to a Data Domain deduplication platform.

This assessment is best suited for high “churn” environments. If you have a customer with systems that are experiencing low deduplication rates, you may want to run this analysis to help identify the causes.

Additionally, this assessment may also identify operational issues, such as VTL scratch tapes that are not being recycled.

By combining the Data Domain Autosupport file with the results of Backup Quick Scripts, partners can perform a low-level root cause analysis, and validate the value of the deduplication to the backup environment.

Submit the Data Domain SSH Log together with the Quick Script in a single assessment to MiTrend (http://emc.mitrend.com).


• Pinpoints low (and high) deduplication data types for individual clients and data types and identify problem areas• Review of system performance and configuration• Understand deduplication statistics and trending• Review system licensing

Data Domain Deduplication and Autosupport Analysis

Sample report showing storage pre-compressed, post-compressed storage and deduplication ratio.

Purpose

Setup and operation

Results/Insights

Sample report(s)

Analyzes archival possibilities on email data.

Partners will need to download the EMC Assessment Workbench Tool and install it on a dedicated data collection server at customer’s premises.

Run the Assessment Workbench Tool and choose the appropriate assessment.

Upload results to MiTrend (https://emc.mitrend.com).

Time required: 30 minutes (setup) + 2 – 3 hours (scanning)

• Count of mailboxes (Active/Inactive)• Message, attachment and storage volumes• Utilization by department• Message aging• Attachments by age and extension

Email System Assessment (ESA)

Email Data by Age

Email Utilization

Sample reports showing email utilization and email data by age.


File System Assessment (FSA)

Purpose

Setup and operation

Results / insights

Determines data and storage usage patterns and file aging, in order to recover production capacity with archiving solutions.




Time required: 30 minutes (setup) + 20 minutes (scanning) per TB

Results:• Storage utilization percentage• Annual file storage growth rate with a 3-year projection• Amount of data that has not been modified in the last 6/12/18 months• Top 10 largest files• Data usage (last modified, last access) by time slice• Amount of total storage broken down by file types (e.g. zip, avi, doc, etc.)• How much of total storage contains duplicate files• Storage breakdown by file sizes: Discover how much of total storage is consumed by large files (e.g. >500MB)

Potential insights:• Show that rarely accessed/modified data consumes a

significant portion of storage and would be better served from a purpose-built, self-managing archive storage platform

• Large amounts of duplicate data that can drive up storage costs; deduplication backup technologies will eliminate this problem completely

• Better understanding of the amount of aging content that can be taken out of backup cycles

Sample report(s)

Consumption % by Last Modified Date Consumption % by Last Accessed Date

File System Growth – with 3-year Projection

Storage Breakdown by File Size

Consumption By File Type

Sample reports showing file system growth, storage breakdown by file size and consumption by file type.


SharePoint Assessment (SPA)

Purpose

Setup and operation

Results/Insights

Provides a complete picture of a SharePoint deployment and the content stored in SharePoint, with the aim of delivering an understanding of the type and age of information, and what can be directed to lower-tier storage or archives. This assessment exports configuration and utilization information on all levels of a SharePoint system, including data on the farm, site collections, sites and lists.




Time required: 10 minutes (setup) + 1 – 2 hours (scanning) [depending on farm, database (DB) and sites collected]

• Understand how many sites a customer has• Identify sites which are still regularly accessed, and which can

be retired• Data on last modified and/or file size• Details on extension, farms, DBs, sites• Content distribution by time slice• File distribution by file type

File Distribution by ExtensionSample report(s)

Sample report showing file distribution by extension.

Purpose

Setup and operation

Results/Insights

Sample report(s)

Provides valuable information on capacity, performance and configuration for Oracle backups.

This assessment is supported on both Oracle RAC and non-RAC platforms.


• Identify Oracle RMAN Catalog and performance: - Full size of the database - Size of archive logs - Incremental change rates based on incremental level 1 and

archive log backups - Total time required to back up each database - Backup duration and speed in GB/hour and MB/sec for each database

• Determine backup schedules for: - Daily/Weekly fulls - Archive logs - Mixed backup frequencies

• Identify current practices that may impact deduplication: - Encryption - Compression - Multiplexing

Oracle RMAN Analysis

Sample report showing daily backups by DB.


Mainframe Tape Assessment

Purpose

Setup and operation

Results/Insights

Identifies tape capacity and channel bandwidth requirements, candidate workloads for deduplication, replication bandwidth sizing and capacity that needs to be migrated.

Customers are asked to export their Tape Management Catalogs and extract their Systems Management Facility data. This data is uploaded to a secure EMC FTP site.

Time required: 4 – 48 hours (setup) + 24 – 40 hours (scanning)

• Full inventory of tape in use by media type and capacity• Dataset analysis including creation date, trending over time,

and days elapsed since last reference• The top applications creating tape datasets• Detailed tape capacity information• Historical performance data• Infrastructure utilization information• Extensive analysis of long-term utilization of tape• Hierarchical Storage Manager (HSM) tape usage details

including tape migration, CPU time and recycle activity• Tape activity including tape mount trends, tape bandwidth

and tape backup

Sample report(s) Total Tapes Managed by HSM

Average Tape Data Processed Per Day Over the 6-week Assessment Period

Peak Hour Tape Mounts

LPAR Name

LPAR Name

Sample reports showing total tapes managed by HSM, average tape data processed per day and peak hour tape mounts.


EMC Backup System Sizer (EBSS)

Purpose

Setup and operation

Results/Insights

Allows partners to size conservative solutions and create both .xml and PDF exports for documentation. As the official EMC DPAD sizing application for all Avamar and Data Domain solutions, EBSS is constantly monitored and tuned to ensure accuracy and provide consistency of sizing results.

To install the EBSS application, partners will need the following:i. Windows or Mac OS X – the application is not supported on

any other operating systemii. Adobe AIRiii. EMC Backup System Sizer installer

To download the EBSS sizer, visit https://powerlink.emc.com and navigate to Home > Products > Software A-B > Avamar > Sales Tools or Home > Products > Hardware/Platforms > Data Domain > Sales Tools

Time required: 3 – 5 minutes (setup)

a. Single pane data entry and output review for any Avamar or Data Domain sizing

b. Consistent Avamar and Data Domain solution sizing in one application

Sample report(s)

Sample reports showing sizing summary, recommendation details, cumulative capacity comparison, replication out time required in steady state and environmental requirements for capacity recommendation.


Cooperative Health ChecksEMC Cooperative Services have been specifically engineered to help you leverage EMC’s deep technical expertise, proven methodologies and tools from our Global Center of Excellence as a component of your own service delivery. This unique co-delivery service model gives service-enabled partners the opportunity to fully own service deliverables, and maintain full control and ownership over the customer relationship throughout delivery.

Health Check Service Description:• Assesses configuration, capacity, interoperability and performance• Utilizes automated tools, best practices, and EMC expertise to evaluate

customer’s environment• Provides documented results with recommendations for optimization and

anticipated performance impact

Qualifying Questions for Health Checks:• Are you interested in a service that

will ensure your EMC information infrastructure is running at its peak?

• Are your arrays performing as well as they did when they were new?

• Are you looking for a way to predict future capacity requirements that will also give you insight into performance improvements?

• Are you looking for validation of your environment/performance as you apply changes over time?

Benefits for Partners:EMC Cooperative Services offer greater flexibility, scalability and opportunity for partners. The sell-with-EMC model provides qualified partners:• Enhanced margin opportunity• The ability to scale service offerings

with lower investment and fewer resources

• Greater service choice and flexibility• Subscription service options for

multiple yearly reviews• Partner collateral and selling tools

How Does It Work?

Backup Assessments Success Story: AlstomAlstom is a global leader in power generation, power transmission and rail infrastructure. The company built the fastest train and the highest capacity, automated metro in the world. It also provides turnkey integrated power plant solutions and associated services for a wide variety of energy sources, including hydro, nuclear, gas, coal and wind, and offers a wide range of solutions for power transmission, with a focus on smart grids.

Business ChallengesThe company’s IT budget was not keeping pace with growth. With a lack of mature capacity planning and management resources and informal communications between functional areas, it was facing difficulties stabilizing their existing backup environment.

The company needed to better understand their backup environment, so as to identify tactical and strategic improvement opportunities.

EMC SolutionEMC provided an assessment of Alstom’s IT Shared Service Center backup infrastructure (located in Switzerland).

The assessment included the following areas:• Existing EMC NetWorker backup of

file systems, applications and NDMP• Data Domain systems• HP Data Protector Backup

The EMC team was able to perform a NAS and storage device utilization impact analysis, conduct a backup operational and organizational review, and conduct staff interviews to understand the cross-functional impacts on the backup infrastructure.

Business ResultsBecause of the assessments, the company was able to:• Stabilize its current NetWorker and

Data Domain environments• Upgrade its backup network

infrastructure to improve performance• Upgrade and expand the NetWorker

and Data Domain footprint• Implement DPA for improved backup

monitoring and reporting• Displace HP Data Protector for its

Oracle backups• Implement an archive strategy• Improve operational documentation

and staffing skills• Grow the deal size for upsell

opportunities (hardware, software and services)


Unified Storage Assessments Success Story: Regional TelcoThis global telecommunications company has over 12.8 million customers in 30 markets across Central America, Asia Pacific and the Caribbean.

Business ChallengesThe customer was experiencing serious performance issues on its NetApp FAS6020 and carried out backup through Symantec NetBackup to tape. Key business applications were a mix of block and file, and included Oracle, Exchange and SQL Server. There was contention between the block and file protocols, which created very slow response times for users and missed SLAs. As a temporary fix, they moved all of their CIFS File Shares and applications on NFS File to Block Fibre Channel.

EMC SolutionEMC leveraged the MiTrend Workload Profile Assessment (WPA) to gather data about the NetApp filer and its activities. The WPA showed that the customer was buying a large number of disks to try to solve their performance problems, resulting in workload skew. Looking at the back-end IOPS, the assessment showed that 74 percent of I/Os were being processed by only 26 percent of their disks. The filers occupied 57 rack units, with utilization of around 46 percent on 241 disks. The assessment also showed that the customer was paying double for power and cooling compared to what they would pay with EMC.

At this point, the EMC account team began to discuss the value of Flash and FAST to increase utilization and improve performance. Instead of solving performance problems by adding more 15K drives, the customer would be able to leverage Flash and FAST in VNX to achieve much higher performance and utilization.

EMC Team Extends the Conversation Around BackupThe EMC team also leveraged a Backup Assessment, which showed that it was taking up to 48 hours for the customer

to complete backups, with 1 host alone taking 38 percent of the time. Large full backups, some over 2TB in size, were a great fit for deduplication. Metrics such as these helped the EMC team confidently position Data Domain.

Business ResultsThe EMC team displaced 61TB of NetApp (the whole environment) and replaced it with a Unified VNX5500 with the Total Protection Pack for point-in-time recovery and the FAST Suite to automatically address workload skew with FAST policies, previously a tedious manual task of trying to balance capacity, performance and response.

The EMC solution provided a 46 percent increase in performance and sixfold increase in capacity, achieved with 10 fewer disks. The extra performance and capacity allowed a footprint for growth to be leveraged for data warehousing and big data applications. EMC also addressed problems with the large 48-hour backup window by replacing the backup-to-tape function with a Data Domain DD670. Additional credit was allocated to training and services to further enhance the customer experience.

43Storage and Backup Assessments

Resources

EMC MiTrend Portalhttps://emc.mitrend.com

Data Protection Assessments Home PageGet access to tools, collateral, training resources and product updates:https://community.emc.com/docs/DOC-8331

Instructional VideosIntroduction to the MiTrend Tool: https://edutube.emc.com/#/Rightnow;iXmCwq+RdsaDe16aJRFCeg

MiTrend Heat Maphttps://edutube.emc.com/#/Rightnowswap;6Zghd0fnGLv6DwOOouED3w

MiTrend Oracle Workload Profile Assessmenthttps://edutube.emc.com/#/Rightnow;LqxcpxIo6aDJqe/MiqXXtQ

MiTrend Assessment for Oracle Environmentshttps://edutube.emc.com/#/Rightnowswap;ekofLJAxamj/y88Bqsouvw

Leveraging Assessments in Mid-Markethttps://edutube.emc.com/#/Rightnow;OrXs91/RvlnZzRhxyb3tjQ

How To Read A Backup Assessment Update Modulehttps://education.emc.com/edutube/refresh.aspx?vid=/*/Rightnow;Dzkg4YPj7iwzRHMZERGB/w

EMC Cooperative Health Checks• For more information, tools and resources, visit http://powerlink.emc.com and

navigate to Home > Tools/Resources > EMC Business Partner > Services Program > Cooperative Services

• Or you can contact your in-region Channel Services Business Manager

EMC Data Protection Assessment Workbench• To download, visit http://powerlink.emc.com and navigate to Home > Resources >

Tools > EMC Data Profiling Assessments > Tools > Assessment Workbench Tool• For training and documentation, visit http://powerlink.emc.com and navigate to

Home > Resources > Tools > EMC Data Profiling Assessments

Note: If you are unable to access any links on EMC Powerlink, please go to the EMC Business Partner Portal at https://www.emc.com/auth/partnerportal.htm or the EMC Community Network at http://community.emc.com and perform a keyword search.

Notes

Contact Us

EMC2, EMC, EMC Proven Professional and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. Copyright © 2014 EMC Corporation. All rights reserved.

For questions or requests for assistance, please contact your local EMC Partner Sales Manager.

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