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1© Copyright 2010 EMC Corporation. All rights reserved.
Managing Cloud
Infrastructure
The Key to Deliver IT as a Service
Cenk Ersoy
Sr. Technology Consultant
2© Copyright 2010 EMC Corporation. All rights reserved.
Use CasesIaaS scenarios
EMC Cloud Management
Key Elements
The Agenda
The Challengewhat Drives Cloud Computing
Cloud ProjectHow we Start
3© Copyright 2011 EMC Corporation. All rights reserved.
THE Challenge
What Drives Cloud Computing ?
4© Copyright 2010 EMC Corporation. All rights reserved.
Business agility
(Faster Time to Market, Increased User Satisfaction)
Reducing IT
Infrastructure Investment
Reducing IT Management
and Maintenance
75%
56%
53%
Business Agility, Cost and Efficiency are Driving Cloud Computing Drivers of Cloud Computing Initiatives at Organization
Base: 636 Total respondents; 234 US respondents; 202EMEA respondents; 200 APAC respondents
Source: CIO Global Cloud Computing Adoption Survey January 2011
5© Copyright 2010 EMC Corporation. All rights reserved.
The Journey to the Cloud
IT ProductionLower Costs
Phase 1IT Owned Apps
(Hardware Consolidation)
Business ProductionImprove Quality of Service
Phase 2Mission Critical Apps
(Software Enablement)
IT-as-a-ServiceImprove Agility
Phase 3Run IT as a Business(Business Alignment)
CHALLENGEInfrastructureManagement
6© Copyright 2010 EMC Corporation. All rights reserved.
The Infrastructure Management Challenge
Storage Network ComputeStorage Network Compute
MANAGEMENT GAP
MANAGEMENT GAP
Virtu
al
Ph
ysic
al
Applications
• Assuring service levels at the infrastructure level is a must
• Virtualization requires new management capabilities
• Need to stand up new services much faster
• Compliance has become an absolute must
7© Copyright 2010 EMC Corporation. All rights reserved.
Phase 1IT Owned Apps
Phase 2Mission Critical Apps
Phase 3Run IT as a Business
The Growing Gap in IT Management
Co
st/
Tim
e to
Se
rvic
e
8© Copyright 2010 EMC Corporation. All rights reserved.
What if… you could deliver IT as a service with
confidence?
Success requires crossing domain boundaries and delivering:
ComputeStorage Network
ComputeNetworkStorageStorage Network Compute
Service Assurance
Speed to Service
Applications
Applications
Complete Compliance
9© Copyright 2011 EMC Corporation. All rights reserved.
EMCCloud
Management
10© Copyright 2011 EMC Corporation. All rights reserved.
EMC Cloud Infrastructure Management
5 Times Faster!
80% More Efficient!
Always Compliant!
UIM
Vblock
Faster than Manual
More Efficient!
Always Compliant!
Non-Vblock
Network
Compute
Storage
IONIX ITO
11© Copyright 2011 EMC Corporation. All rights reserved.
EMC Cloud Infrastructure ManagementSpeed to Service: Deploy services FASTER with ACCURACY
ZERO-TOUCH INFRASTRUCTURE
• Proven automation solution,from self-service catalog to infrastructure provisioning
SINGLE-CLICK SIMPLE
• UIM Automated provisioning across the Vblock™ Platform
• IONIX ITO for Non Vblock infrastructure
One Solution
• Full integration between Vblock and Non Vblock Infrastructure
Storage Network Compute
Service Assurance
Complete Compliance
Speed to Service
Applications
12© Copyright 2010 EMC Corporation. All rights reserved.
Speed to Service - Non Vblock
DEPLOYED
Provision Compute
Hand-off Validation
Provision Storage
Hand-off Validation
Provision Network
TRADITIONALPROCESS
• Server Admin
– Allocate blades
– Create logical service profiles
• Allocate logical identifiers
– MAC addresses, UUIDs (compute)
– WWNN, WWPN (storage)
• Storage Admin
– Configure the zones on the SAN
– Provision block storage, masking resources
• Network Admin
– Connect resources to networks
• VMware Admin
– Install VMware ESX
– Format data stores
– Create VMware ESX cluster in a particular VMware
vCenter Server
– Configure DRS HA Clusters
– Register VMware ESX host and data stores with the
VMware vCenter Server cluster
13© Copyright 2010 EMC Corporation. All rights reserved.
Speed to Service IONIX ITO
DEPLOYED
Hand-off Validation
Hand-off Validation
TRADITIONALPROCESS
Provision Compute
Provision Network
Provision Storage
14© Copyright 2010 EMC Corporation. All rights reserved.
Speed to Service IONIX ITO
Provides required workflows, adapters
and portlets necessary to solve a
complete data center issue or activity.
Advantages: Prebuilt, IP Protection
(Compiled), Extendable, Proven
IT Orchestrator Accelerators
Executes accelerators in multivendor
and heterogeneous data center and
on-demand environments.
Advantages: Mesh Architecture,
Fault Tolerant, Scalable, Multi-tenet
IT Orchestrator
IT Orchestrator Adapters
Provides bi-directional communications
with endpoint applications
Advantages: 50+ available, Common
data model, Extensible
15© Copyright 2010 EMC Corporation. All rights reserved.
Speed to Service - Vblock Ionix UIMHow do we deploy services FASTER with ACCURACY ?
UNIFIED PROVISIONINGCompute, Storage, Network
DEPLOYED
Compute
Storage
Network
Security
UIM
API
Configuration, compliance
and fault events
Provisioning and
synchronization
vCenter, vCloud (or other) portals Enterprise Management Platforms
UCS Manager MDS, Nexus Unisphere Symmetrix Console
Provisioning
Visibility And Service Catalog
Policy Provisioning Compliance
16© Copyright 2010 EMC Corporation. All rights reserved.
UIM/P
vCenter
UIM API
vCloud Director
IONIX
ITOvCenter API
vCloud Admin
API
Green Field EMC Cloud Infrastructure ManagementIntegration Summary
Vblock
17© Copyright 2010 EMC Corporation. All rights reserved.
UIM/P
vCenter
UIM API
vCloud Director
IONIX
ITOvCenter API
vCloud Admin
API
Integration Summary
ITOAdapters
Vblock Non Vblock
Mixed InfrastructureEMC Cloud Infrastructure Management
18© Copyright 2010 EMC Corporation. All rights reserved.
Complete Compliance
We help you
manage change
and enforce
compliance across
your infrastructure
Managing configuration
and change at the
domain level is
important, but you need
a way to see the status
of the entire
infrastructure…
STORAGENETWORKCOMPUTE
Storage Network
Compliance Management
19© Copyright 2011 EMC Corporation. All rights reserved.
IaaSUse Cases
20© Copyright 2011 EMC Corporation. All rights reserved.
Use Case
User request for a new SQL Server
21© Copyright 2010 EMC Corporation. All rights reserved.
User Portals Security
VMware
vShield
Virtual Datacenter 1 (Gold) Virtual Datacenter n (Silver)
VMware vCloud Director
Catalogs
VM
Wa
re v
CM
AliveEnterprise E
MC
ION
IX
ITO
Service DeskUser Portal/Vdc Change Management Monitor
ChargebackUser
request for
ServerITO will Get
Request and
connect to
Change MngRequest for
vApp
Request
Approve
Create
vAPPNew SQL Server
Auto Charge
By Customer
Policy
Auto
Compliance
Check
Server is
Provisioned
CMDB System
IONIX
UIM
IONIX
ITO Adapters
Converged Non Converged
CapacityIQ
Open Ticket in
Service Desk
Close Ticket in
Service Desk
Update
CMDB
22© Copyright 2010 EMC Corporation. All rights reserved.
Use Case
IT Admin Deploys new VMwareInfrastructure
23© Copyright 2010 EMC Corporation. All rights reserved.
User Portals Security
VMware
vShield
Virtual Datacenter 1 (Gold) Virtual Datacenter n (Silver)
VMware vCloud Director
Catalogs
VM
Wa
re v
CM
AliveEnterprise E
MC
ION
IX
ITO
Service DeskUser Portal/Vdc Change Management Monitor
Chargeback
CMDB System
IONIX
UIM
IONIX
ITO Adapters
Converged Non Converged
CapacityIQ
Step-1
Deploy
Infrastructure
24© Copyright 2010 EMC Corporation. All rights reserved.
LO
GIC
AL
Virtu
al L
aye
r
HA
RD
WA
RE
Ph
ysic
al L
aye
rFrom VBLOCK to vCloud Director
UIM service offerings
Bronze
Silver
Gold
Tier 3
Tier 2
Tier 1
Compute StorageNetwork
Finance vDC 1
Virtual Machine
1 ……......……Virtual Machine
N
UIM ServiceESX
Server
1
ESX
Server
N…….....................
Data
Share 1
Data
Share N…........
vCloud Director Provider vDC
UIM
automates
service
provisioning
UIM creates
Cluster of
servers & data
stores in
vCenter
Provider vDC
created from
vCenter cluster
Org vDC’s
created on
provider vDC
Gold Silver Bronze
MIS vDC 2
Virtual Machine
1 ……......……Virtual Machine
N
vCenter ESX Cluster
25© Copyright 2010 EMC Corporation. All rights reserved.
Finance vDC
VMware vCloud Director
MIS vDC
Populate to
vCloud
Director
Infrastructure
is
Ready for
vApp
IONIX
UIM
Converged
26© Copyright 2010 EMC Corporation. All rights reserved.
Cloud Project How we Start ?
27© Copyright 2010 EMC Corporation. All rights reserved.
EMC Cloud Advisory Service
• Cloud Best Practices & Maturity Assessment
• High Level Cloud Architecture with Service Catalog
• Initial Financial Analysis & Business Case
• High Level Transformational Roadmap with Recommendations and Resource Plan
• Application & Workload Assessment with Recommendations
• IT Budget Impact Analysis (for Hybrid Cloud Strategy)
• Identify technology, operational and organizational challenges to Cloud deployment
• Prioritize pain points and technology challenges
• Cost optimization opportunities identified
• Comprehensive infrastructure impact analyzed
• Establishes vision of tiered, service-based virtual infrastructure
• Sets expectations for investment and benefit timeframes
• Service packages for entire transformational program, leaving client at decision point
Key Deliverables Benefits
28© Copyright 2010 EMC Corporation. All rights reserved.
Cloud-centric Best Practices and Maturity
AssessmentArea Rating Key Findings
Service Level Reporting
Generally IT service management processes and practices are adequate to meet the needs of the current operational environment. While adequate and in some cases mature, the service management framework utilized within the organization has largely been developed internally in response to local or regional organizational needs; hence, implementation and adherence to the service management processes is inconsistent across the organization and does not follow an industry recognized service management framework, such as ITIL . To successfully deploy cloud related services within the RBC organization while simultaneously embracing the transformational changes required within the organization to deliver IT as a service it is recommended that RBC
• Establish an organizational wide common service delivery framework responsible for overall service strategy, design, and operation.
• Upgrade or replace the current Peregrine help desk system with a product that specifically supports service management within the cloud computing service model.
• Implement a continual service improvement program to monitor cloud related services.
Service Catalog
Consumer Management
Billing & Accounting
Subscriber Management
Customer Services / KPI’s
• Identifies technical, operational and
organizational readiness for a Cloud
Transformation program.
• Prioritizes pain points and technology
challenges.
29© Copyright 2010 EMC Corporation. All rights reserved.
Cloud Management Platform and
ArchitectureCloud
ServiceConsumer
s
Internal
Consumers
Cloud
Architects
Cloud
Infrastructure
Administrators
Service
Management
Team
Line-of-Business
Customers
IT Service
Business
Managers
IT Service Delivery Catalog
Service Request / Access Approval
Cloud Business Service Orchestration
Software as a Service (SaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)
Cloud ServiceDelivery
TeamBusiness as a Service (BaaS)
Desktop as a Service (DaaS)
Cloud Services
Cloud Service Management Orchestration
Se
cu
rity a
nd
Resilie
ncy
IT Service Governance
Network
Storage
Compute
Open A
PIs
Com
mo
n In
frastru
ctu
re
Com
mon S
erv
ice P
latf
orm
Network
Storage
Compute
Server Workloads Desktop Workloads
Service Level Reporting
Self-service
provisioning portal
Service Catalog Consumer Management
Billing & Accounting Subscriber Management Customer Services / KPI’s
Provisioning / License Mgmt.Change & Configuration Mgmt. (CMDB)
Life Cycle Mgmt. Service Level Mgmt. Release Mgmt.
Incident / Problem Mgmt. Chargeback / Metering / Reporting Event Monitoring
Service Automation Catalog based Service Templates
Cloud Infrastructure
Backup / Recovery
Capacity Mgmt.
Disaster Recovery
Patch Management
Resource Load Balancing
Asset Mgmt.
• Connects Cloud infrastructure to operational
practices needed to deliver IT as a Service.
• Converts an IT vision into an tangible
architectural and operational goal.
30© Copyright 2010 EMC Corporation. All rights reserved.
High-level Transformational Roadmap and
PlanMay 2010 Jun 2010 Jul 2010 Aug 2010 Sep 2010 Oct 2010 Nov 2010 Dec 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 2012 + Q113
People
Phase 1 - Launch Phase 2 - Transition
Process
Technology & Platform
7. Private Cloud Reference
Architecture Validation and
Certification 16. Proof of Concept
(POC) Infrastructure
Acquisition and Install
23. Private
Cloud Factory
Pilot 8. Application / Workload
Mapping
9. Application Rationalization
Business Case and Plan
25. Private Cloud Factory
10. Storage Catalog, Tiering
and Archiving
11. Storage Thin Provisioning
12. P2V Acceleration / CASE
24. Network
Convergence / Traffic Migration
17. Application Alignment (Phase1)
Infrastructure
Optimization
18. Private Cloud POC
5. Private Cloud Service
Catalog
Transition to IT Operations
22. Dashboard / Portal
2.0
4. Private
Cloud Service
DesignContinual
Operational
Improvement
Transition to IT
Operations
15. Dashboard / Portal 1.0
Service Orchestration / Automation/ KPI’s
6. ITIL Foundation
13. Financial
Management
14. Security / Risk /
Compliance
Management
20. Config.
Mngt.
21. Deploy.
Mngt. /
Service
Validation
1. Private Cloud
Strategy and
Service Portfolio
2. Private Cloud
Organization /
Governance Transition Core Team to Center
of Excellence
19. Private Cloud
Center of
Excellence
Continual
Organizational
ImprovementTransition Core Team & Governance to Operational State
3. Private Cloud
Training Plan
• Describes work packages, high level tasks, resources required.
• Facilitates resource planning, integration with other projects, daily operations.
31© Copyright 2010 EMC Corporation. All rights reserved.
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