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1 © Copyright 2010 EMC Corporation. All rights reserved. Managing Cloud Infrastructure The Key to Deliver IT as a Service Cenk Ersoy Sr. Technology Consultant
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Page 1: EMC Cloud Management

1© Copyright 2010 EMC Corporation. All rights reserved.

Managing Cloud

Infrastructure

The Key to Deliver IT as a Service

Cenk Ersoy

Sr. Technology Consultant

Page 2: EMC Cloud Management

2© Copyright 2010 EMC Corporation. All rights reserved.

Use CasesIaaS scenarios

EMC Cloud Management

Key Elements

The Agenda

The Challengewhat Drives Cloud Computing

Cloud ProjectHow we Start

Page 3: EMC Cloud Management

3© Copyright 2011 EMC Corporation. All rights reserved.

THE Challenge

What Drives Cloud Computing ?

Page 4: EMC Cloud Management

4© Copyright 2010 EMC Corporation. All rights reserved.

Business agility

(Faster Time to Market, Increased User Satisfaction)

Reducing IT

Infrastructure Investment

Reducing IT Management

and Maintenance

75%

56%

53%

Business Agility, Cost and Efficiency are Driving Cloud Computing Drivers of Cloud Computing Initiatives at Organization

Base: 636 Total respondents; 234 US respondents; 202EMEA respondents; 200 APAC respondents

Source: CIO Global Cloud Computing Adoption Survey January 2011

Page 5: EMC Cloud Management

5© Copyright 2010 EMC Corporation. All rights reserved.

The Journey to the Cloud

IT ProductionLower Costs

Phase 1IT Owned Apps

(Hardware Consolidation)

Business ProductionImprove Quality of Service

Phase 2Mission Critical Apps

(Software Enablement)

IT-as-a-ServiceImprove Agility

Phase 3Run IT as a Business(Business Alignment)

CHALLENGEInfrastructureManagement

Page 6: EMC Cloud Management

6© Copyright 2010 EMC Corporation. All rights reserved.

The Infrastructure Management Challenge

Storage Network ComputeStorage Network Compute

MANAGEMENT GAP

MANAGEMENT GAP

Virtu

al

Ph

ysic

al

Applications

• Assuring service levels at the infrastructure level is a must

• Virtualization requires new management capabilities

• Need to stand up new services much faster

• Compliance has become an absolute must

Page 7: EMC Cloud Management

7© Copyright 2010 EMC Corporation. All rights reserved.

Phase 1IT Owned Apps

Phase 2Mission Critical Apps

Phase 3Run IT as a Business

The Growing Gap in IT Management

Co

st/

Tim

e to

Se

rvic

e

Page 8: EMC Cloud Management

8© Copyright 2010 EMC Corporation. All rights reserved.

What if… you could deliver IT as a service with

confidence?

Success requires crossing domain boundaries and delivering:

ComputeStorage Network

ComputeNetworkStorageStorage Network Compute

Service Assurance

Speed to Service

Applications

Applications

Complete Compliance

Page 9: EMC Cloud Management

9© Copyright 2011 EMC Corporation. All rights reserved.

EMCCloud

Management

Page 10: EMC Cloud Management

10© Copyright 2011 EMC Corporation. All rights reserved.

EMC Cloud Infrastructure Management

5 Times Faster!

80% More Efficient!

Always Compliant!

UIM

Vblock

Faster than Manual

More Efficient!

Always Compliant!

Non-Vblock

Network

Compute

Storage

IONIX ITO

Page 11: EMC Cloud Management

11© Copyright 2011 EMC Corporation. All rights reserved.

EMC Cloud Infrastructure ManagementSpeed to Service: Deploy services FASTER with ACCURACY

ZERO-TOUCH INFRASTRUCTURE

• Proven automation solution,from self-service catalog to infrastructure provisioning

SINGLE-CLICK SIMPLE

• UIM Automated provisioning across the Vblock™ Platform

• IONIX ITO for Non Vblock infrastructure

One Solution

• Full integration between Vblock and Non Vblock Infrastructure

Storage Network Compute

Service Assurance

Complete Compliance

Speed to Service

Applications

Page 12: EMC Cloud Management

12© Copyright 2010 EMC Corporation. All rights reserved.

Speed to Service - Non Vblock

DEPLOYED

Provision Compute

Hand-off Validation

Provision Storage

Hand-off Validation

Provision Network

TRADITIONALPROCESS

• Server Admin

– Allocate blades

– Create logical service profiles

• Allocate logical identifiers

– MAC addresses, UUIDs (compute)

– WWNN, WWPN (storage)

• Storage Admin

– Configure the zones on the SAN

– Provision block storage, masking resources

• Network Admin

– Connect resources to networks

• VMware Admin

– Install VMware ESX

– Format data stores

– Create VMware ESX cluster in a particular VMware

vCenter Server

– Configure DRS HA Clusters

– Register VMware ESX host and data stores with the

VMware vCenter Server cluster

Page 13: EMC Cloud Management

13© Copyright 2010 EMC Corporation. All rights reserved.

Speed to Service IONIX ITO

DEPLOYED

Hand-off Validation

Hand-off Validation

TRADITIONALPROCESS

Provision Compute

Provision Network

Provision Storage

Page 14: EMC Cloud Management

14© Copyright 2010 EMC Corporation. All rights reserved.

Speed to Service IONIX ITO

Provides required workflows, adapters

and portlets necessary to solve a

complete data center issue or activity.

Advantages: Prebuilt, IP Protection

(Compiled), Extendable, Proven

IT Orchestrator Accelerators

Executes accelerators in multivendor

and heterogeneous data center and

on-demand environments.

Advantages: Mesh Architecture,

Fault Tolerant, Scalable, Multi-tenet

IT Orchestrator

IT Orchestrator Adapters

Provides bi-directional communications

with endpoint applications

Advantages: 50+ available, Common

data model, Extensible

Page 15: EMC Cloud Management

15© Copyright 2010 EMC Corporation. All rights reserved.

Speed to Service - Vblock Ionix UIMHow do we deploy services FASTER with ACCURACY ?

UNIFIED PROVISIONINGCompute, Storage, Network

DEPLOYED

Compute

Storage

Network

Security

UIM

API

Configuration, compliance

and fault events

Provisioning and

synchronization

vCenter, vCloud (or other) portals Enterprise Management Platforms

UCS Manager MDS, Nexus Unisphere Symmetrix Console

Provisioning

Visibility And Service Catalog

Policy Provisioning Compliance

Page 16: EMC Cloud Management

16© Copyright 2010 EMC Corporation. All rights reserved.

UIM/P

vCenter

UIM API

vCloud Director

IONIX

ITOvCenter API

vCloud Admin

API

Green Field EMC Cloud Infrastructure ManagementIntegration Summary

Vblock

Page 17: EMC Cloud Management

17© Copyright 2010 EMC Corporation. All rights reserved.

UIM/P

vCenter

UIM API

vCloud Director

IONIX

ITOvCenter API

vCloud Admin

API

Integration Summary

ITOAdapters

Vblock Non Vblock

Mixed InfrastructureEMC Cloud Infrastructure Management

Page 18: EMC Cloud Management

18© Copyright 2010 EMC Corporation. All rights reserved.

Complete Compliance

We help you

manage change

and enforce

compliance across

your infrastructure

Managing configuration

and change at the

domain level is

important, but you need

a way to see the status

of the entire

infrastructure…

STORAGENETWORKCOMPUTE

Storage Network

Compliance Management

Page 19: EMC Cloud Management

19© Copyright 2011 EMC Corporation. All rights reserved.

IaaSUse Cases

Page 20: EMC Cloud Management

20© Copyright 2011 EMC Corporation. All rights reserved.

Use Case

User request for a new SQL Server

Page 21: EMC Cloud Management

21© Copyright 2010 EMC Corporation. All rights reserved.

User Portals Security

VMware

vShield

Virtual Datacenter 1 (Gold) Virtual Datacenter n (Silver)

VMware vCloud Director

Catalogs

VM

Wa

re v

CM

AliveEnterprise E

MC

ION

IX

ITO

Service DeskUser Portal/Vdc Change Management Monitor

ChargebackUser

request for

ServerITO will Get

Request and

connect to

Change MngRequest for

vApp

Request

Approve

Create

vAPPNew SQL Server

Auto Charge

By Customer

Policy

Auto

Compliance

Check

Server is

Provisioned

CMDB System

IONIX

UIM

IONIX

ITO Adapters

Converged Non Converged

CapacityIQ

Open Ticket in

Service Desk

Close Ticket in

Service Desk

Update

CMDB

Page 22: EMC Cloud Management

22© Copyright 2010 EMC Corporation. All rights reserved.

Use Case

IT Admin Deploys new VMwareInfrastructure

Page 23: EMC Cloud Management

23© Copyright 2010 EMC Corporation. All rights reserved.

User Portals Security

VMware

vShield

Virtual Datacenter 1 (Gold) Virtual Datacenter n (Silver)

VMware vCloud Director

Catalogs

VM

Wa

re v

CM

AliveEnterprise E

MC

ION

IX

ITO

Service DeskUser Portal/Vdc Change Management Monitor

Chargeback

CMDB System

IONIX

UIM

IONIX

ITO Adapters

Converged Non Converged

CapacityIQ

Step-1

Deploy

Infrastructure

Page 24: EMC Cloud Management

24© Copyright 2010 EMC Corporation. All rights reserved.

LO

GIC

AL

Virtu

al L

aye

r

HA

RD

WA

RE

Ph

ysic

al L

aye

rFrom VBLOCK to vCloud Director

UIM service offerings

Bronze

Silver

Gold

Tier 3

Tier 2

Tier 1

Compute StorageNetwork

Finance vDC 1

Virtual Machine

1 ……......……Virtual Machine

N

UIM ServiceESX

Server

1

ESX

Server

N…….....................

Data

Share 1

Data

Share N…........

vCloud Director Provider vDC

UIM

automates

service

provisioning

UIM creates

Cluster of

servers & data

stores in

vCenter

Provider vDC

created from

vCenter cluster

Org vDC’s

created on

provider vDC

Gold Silver Bronze

MIS vDC 2

Virtual Machine

1 ……......……Virtual Machine

N

vCenter ESX Cluster

Page 25: EMC Cloud Management

25© Copyright 2010 EMC Corporation. All rights reserved.

Finance vDC

VMware vCloud Director

MIS vDC

Populate to

vCloud

Director

Infrastructure

is

Ready for

vApp

IONIX

UIM

Converged

Page 26: EMC Cloud Management

26© Copyright 2010 EMC Corporation. All rights reserved.

Cloud Project How we Start ?

Page 27: EMC Cloud Management

27© Copyright 2010 EMC Corporation. All rights reserved.

EMC Cloud Advisory Service

• Cloud Best Practices & Maturity Assessment

• High Level Cloud Architecture with Service Catalog

• Initial Financial Analysis & Business Case

• High Level Transformational Roadmap with Recommendations and Resource Plan

• Application & Workload Assessment with Recommendations

• IT Budget Impact Analysis (for Hybrid Cloud Strategy)

• Identify technology, operational and organizational challenges to Cloud deployment

• Prioritize pain points and technology challenges

• Cost optimization opportunities identified

• Comprehensive infrastructure impact analyzed

• Establishes vision of tiered, service-based virtual infrastructure

• Sets expectations for investment and benefit timeframes

• Service packages for entire transformational program, leaving client at decision point

Key Deliverables Benefits

Page 28: EMC Cloud Management

28© Copyright 2010 EMC Corporation. All rights reserved.

Cloud-centric Best Practices and Maturity

AssessmentArea Rating Key Findings

Service Level Reporting

Generally IT service management processes and practices are adequate to meet the needs of the current operational environment. While adequate and in some cases mature, the service management framework utilized within the organization has largely been developed internally in response to local or regional organizational needs; hence, implementation and adherence to the service management processes is inconsistent across the organization and does not follow an industry recognized service management framework, such as ITIL . To successfully deploy cloud related services within the RBC organization while simultaneously embracing the transformational changes required within the organization to deliver IT as a service it is recommended that RBC

• Establish an organizational wide common service delivery framework responsible for overall service strategy, design, and operation.

• Upgrade or replace the current Peregrine help desk system with a product that specifically supports service management within the cloud computing service model.

• Implement a continual service improvement program to monitor cloud related services.

Service Catalog

Consumer Management

Billing & Accounting

Subscriber Management

Customer Services / KPI’s

• Identifies technical, operational and

organizational readiness for a Cloud

Transformation program.

• Prioritizes pain points and technology

challenges.

Page 29: EMC Cloud Management

29© Copyright 2010 EMC Corporation. All rights reserved.

Cloud Management Platform and

ArchitectureCloud

ServiceConsumer

s

Internal

Consumers

Cloud

Architects

Cloud

Infrastructure

Administrators

Service

Management

Team

Line-of-Business

Customers

IT Service

Business

Managers

IT Service Delivery Catalog

Service Request / Access Approval

Cloud Business Service Orchestration

Software as a Service (SaaS)

Platform as a Service (PaaS)

Infrastructure as a Service (IaaS)

Cloud ServiceDelivery

TeamBusiness as a Service (BaaS)

Desktop as a Service (DaaS)

Cloud Services

Cloud Service Management Orchestration

Se

cu

rity a

nd

Resilie

ncy

IT Service Governance

Network

Storage

Compute

Open A

PIs

Com

mo

n In

frastru

ctu

re

Com

mon S

erv

ice P

latf

orm

Network

Storage

Compute

Server Workloads Desktop Workloads

Service Level Reporting

Self-service

provisioning portal

Service Catalog Consumer Management

Billing & Accounting Subscriber Management Customer Services / KPI’s

Provisioning / License Mgmt.Change & Configuration Mgmt. (CMDB)

Life Cycle Mgmt. Service Level Mgmt. Release Mgmt.

Incident / Problem Mgmt. Chargeback / Metering / Reporting Event Monitoring

Service Automation Catalog based Service Templates

Cloud Infrastructure

Backup / Recovery

Capacity Mgmt.

Disaster Recovery

Patch Management

Resource Load Balancing

Asset Mgmt.

• Connects Cloud infrastructure to operational

practices needed to deliver IT as a Service.

• Converts an IT vision into an tangible

architectural and operational goal.

Page 30: EMC Cloud Management

30© Copyright 2010 EMC Corporation. All rights reserved.

High-level Transformational Roadmap and

PlanMay 2010 Jun 2010 Jul 2010 Aug 2010 Sep 2010 Oct 2010 Nov 2010 Dec 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 2012 + Q113

People

Phase 1 - Launch Phase 2 - Transition

Process

Technology & Platform

7. Private Cloud Reference

Architecture Validation and

Certification 16. Proof of Concept

(POC) Infrastructure

Acquisition and Install

23. Private

Cloud Factory

Pilot 8. Application / Workload

Mapping

9. Application Rationalization

Business Case and Plan

25. Private Cloud Factory

10. Storage Catalog, Tiering

and Archiving

11. Storage Thin Provisioning

12. P2V Acceleration / CASE

24. Network

Convergence / Traffic Migration

17. Application Alignment (Phase1)

Infrastructure

Optimization

18. Private Cloud POC

5. Private Cloud Service

Catalog

Transition to IT Operations

22. Dashboard / Portal

2.0

4. Private

Cloud Service

DesignContinual

Operational

Improvement

Transition to IT

Operations

15. Dashboard / Portal 1.0

Service Orchestration / Automation/ KPI’s

6. ITIL Foundation

13. Financial

Management

14. Security / Risk /

Compliance

Management

20. Config.

Mngt.

21. Deploy.

Mngt. /

Service

Validation

1. Private Cloud

Strategy and

Service Portfolio

2. Private Cloud

Organization /

Governance Transition Core Team to Center

of Excellence

19. Private Cloud

Center of

Excellence

Continual

Organizational

ImprovementTransition Core Team & Governance to Operational State

3. Private Cloud

Training Plan

• Describes work packages, high level tasks, resources required.

• Facilitates resource planning, integration with other projects, daily operations.

Page 31: EMC Cloud Management

31© Copyright 2010 EMC Corporation. All rights reserved.

THANK YOU


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