Document no: Ops 18 Issue date: August 2002 Revision date: November 03
EMERGENCY ACTION PLAN
FITWORKS
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EMERGENCY SERVICES TELEPHONE NUMBERS
AGENCY NUMBER
Ambulance 000
Fire 000
Police 000
When the operator answers:
• indicate the service required: police, fire or ambulance
• wait to be connected to the service call-taker
• answer all questions
• stay on line until requested to hang up.
You will be asked the following:
• FitWorks address
• FitWorks phone number
• FitWorks nearest intersection
• Information about patient’s current medical condition (if applicable).
Remember: do not hang up until told to by the operator.
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EMERGENCY SERVICE CONTACTS
EMERGENCY 000
ALWAYS BE THE LAST TO HANG UP
Wirilda Hospital..................................................155 631 666
Wirilda Police......................................................155 601 333
Wirilda Fire Brigade...........................................155 622 288
Wirilda Medical Clinic........................................155 622 766
State Emergency Services ...............................155 626 192
Neighbourhood Watch ......................................155 601 193
Poisons Information..........................................13 11 26
Electricity Supplier (TXU) .................................13 17 99
Trauma Counselling Service ...........................155 595 900
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INTRODUCTION The FitWorks Emergency Action Plan (EAP) provides procedures in response to:
• minor first aid
• major medical emergencies
• evacuation
• fire or explosion
• hold up
• power failure
• toxic leakage
• bomb threat
• electrical storm
• biological hazard.
The purpose of these procedures is to provide the emergency control structure and directions, which will prevent injury to personnel, visitors and neighbouring people or premises in the event of an emergency. The procedures also aim to minimise damage to the organisation’s equipment, plant and installations.
All staff should be familiar with the layout of the manual and details of the procedures. Staff should study it carefully at the commencement of their employment and take the opportunity to update their knowledge regularly. Training sessions will be held to ensure staff are able to respond to emergency situations with skill and confidence.
This manual is designed to be of immediate use during an emergency. In particular, easy-to-use flow charts are included for each procedure. Quick reference booklets are also located near all phones.
The principles involved in emergency evacuation carry a common theme regardless of the situation.
Emergencies can occur internally or from external sources, whether from another organisation or the environment. This manual provides procedures for the above emergencies.
This manual is meant to be thorough and practical. If you have any suggestions for improvements, contact the FitWorks Manager.
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The following are standard for all emergencies:
EMERGENCY CODES
Code Green – Area to be covered NOT evacuated: minor incident.
Code Orange – Area ONLY to be evacuated: cardiac arrest, drowning, spinal injury.
Code Red – ENTIRE FitWorks premises to be evacuated: fire, bomb threat, hold up, toxic leakage.
FACILITY SITE PLAN
A site plan is located in each area. Each area has been colour coded to outline the specific areas of responsibility for staff on duty, as follows.
Colour code Staff responsible Areas to cover
Yellow Customer service • Reception
• Offices
• Change rooms
• Disabled / family change rooms
• Outside café area
Purple Gymnasium OR
Customer Service if the gymnasium is unsupervised
• Gymnasium
• Program room
• Crèche
Blue Lifeguard • Indoor pools
• First-aid room
• Store room
• Aquatic office
• Staff change
Green Lifeguard • Outdoor pools
• All outdoor areas
Grey Lifeguard • Pump room
• Indoor / outdoor plant room
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EMERGENCY SIGNALS Code Orange and Code Red Emergency: In the event of a Code Red Emergency, 3 (three) short whistle blasts will be used to provide immediate communication to the reception area. An announcement on the PA system will provide further information to all areas of FitWorks.
All Emergency Codes: The following emergency signals may be used for all Emergency Codes, as deemed appropriate, to prevent accidents from occurring, allow staff to inform each other of hazards and problems, and to initiate action when a problem arises.
• two-way radio
• hand signals for lifeguards
• announcements over PA system
• verbal communication while rotating stations; informing each other of problems / hazards or unsavoury characters.
EMERGENCY EVACUATION PROCEDURE
CODE GREEN EMERGENCY – Area to be covered
STAFF 1 Recognise
• Recognise that there is a need to act
• Check for danger
• Determine the extent of the emergency
React
• Signal fellow staff or Duty Manager
STAFF 2 • Cover / supervise the area
• Check for dangers and respond
• Administer first aid and assistance as necessary
• Communicate with fellow staff or Duty Manager
• Provide referral to the patient as appropriate
• Complete necessary reports thoroughly
• Relieve supporting staff member
• Resume original position
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CODE ORANGE EMERGENCY – Area ONLY to be evacuated
CUSTOMER SERVICE STAFF - Secure cash register tills
- Turn off all kiosk electrical appliances.
• Meet emergency servi ces and direct to emergency site
• Complete necessary reports thoroughly
• Provide debriefing to staff
• Allow patrons back into the area once emergency clear
STAFF 1
Recognise
• Recognise the emergency quickly
• Check for danger
• Determine the extent of the emergency
React
• Three short whistle blasts to alert emergency
• Communicate / Signal fellow staff or Duty Manager
• Advise of Emergency Code and situation
DUTY MANAGER • Direct area evacuation
• Ascertain incident and patient details and status
• Call emergency services. DO NOT hang up before they do
• Arrange supporting staff to control the public
• Check for dangers and respond
• Administer first aid / assistance as necessary
• Provide update of the emergency and patient status to emergency services
• Complete necessary reports thoroughly
STAFF 2 • Clear the area and remove patrons from danger
• Assist the first staff member with the emergency response and first aid treatment
• Complete necessary reports thoroughly
• Direct area evacuation
• Ascertain incident and patient details / status
• Call emergency services if required. DO NOT hang up before they do.
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CODE RED EMERGENCY – ENTIRE FitWorks premises to be evacuated
CUSTOMER SERVICE STAFF - Secure cash register tills
- Turn off all kiosk electrical appliances
STAFF 1 Recognise
• Recognise the emergency quickly
• Check for danger
• Determine the extent of the emergency
React
• Three short whistle blasts to alert emergency
• Communicate and Signal fellow staff or Duty Manager
• Advise of Emergency Code and situation
DUTY MANAGER
• Direct facility evacuation
• Ascertain incident and patient details and status
• Call emergency services. DO NOT hang up before they do
• Arrange area staff to evacuate areas
• Establish appropriate emergency action procedures
• Meet emergency services and direct to emergency site
• Complete necessary reports thoroughly
• Provide debriefing to staff
• Allow patrons back into the centre once emergency clear
AREA STAFF
• Clear the area
• Direct patrons to the nearest safe exit and designated assembly areas
• Complete relevant area search
• Assist the first staff member with the emergency response and first-aid treatment
• Complete necessary reports thoroughly
• Direct area evacuation
• Ascertain incident and patient details and status
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STANDARD ORDERS
Standard orders covering most emergencies, for example, fire, chemical, will be posted in all office areas. It will contain brief instructions, emergency contact numbers and evacuation points.
ASSEMBLY POINTS
These areas are highlighted on floor plans for each area. Assembly points ensure wardens can take an initial count of personnel.
EVACUATION EXIT POINTS
These are highlighted on Standard orders and on the FitWorks site plan. Evacuation to these points will only be undertaken upon the orders of a warden.
CONTROLLER AND WARDENS
On any particular day the Chief Warden will be the Duty Manager.
Area Wardens will be as nominated in the areas of Aquatics (Lifeguard), Reception and Change Areas (Customer Service), Gym and Program Room (Gym Instructor) and Crèche (primary nominee).
EMERGENCY CONTACTS
Emergency contact numbers for internal (wardens, controller, management, security) and external emergency liaison officers (police, fire brigade, ambulance) are posted at each telephone.
FLOOR PLANS
Floor plans will be posted in all areas indicating exits, assembly points, fire protection equipment and any other relevant information, for example, HAZCHEM, emergency showers.
EMERGENCY EXITS AND ASSEMBLY POINTS
LOCATION EXIT DOOR ASSEMBLY POINT
Gymnasium Exit 1 Botanic Gardens
Change rooms Exit 1 Botanic Gardens
Program room Exit 2 Botanic Gardens
Crèche Exit 6 Botanic Gardens
Pool hall Exit 1 Botanic Gardens
Outdoor pool areas Exit 1 Botanic Gardens
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EVACUATION PROCEDURE
ACTION
Steps Description
Recognition If a major emergency situation is identified by a staff member, the staff member must contact the Duty Manager immediately.
The Duty Manager will assess the situation and determine the action to be taken. If necessary, the Duty Manager will contact the relevant Emergency Services. The Duty Manager will then advise staff of action to be taken.
Reception (if safe) will become the Duty Manager’s communication point. From there, the Duty Manager will direct proceedings and provide staff briefings.
Once briefed, staff shall return to their respective areas.
Emergency Services or the Duty Manager will make a decision on evacuation and implement the Evacuation Process.
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Evacuation Equipment
The public address system is located at reception. Instructions are posted above it.
An Emergency Action Plan Manual is located in reception with all the other folders at reception.
The megaphone is kept in reception.
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Public Alert PUBLIC ALERT (also posted above the PA)
Attention please, Attention please. Ladies and Gentlemen, a situation has arisen which requires us to evacuate. There is no cause for alarm. All patrons please move quickly to the exits as directed by our staff in your area. Please do not stop to collect your personal belongings. All children in the crèche are safe and being cared for by staff. Parents must not attempt to return to the crèche. I repeat, there is no cause for alarm.
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Evacuate patrons
The aim of this stage is to account for all persons in the vicinity as directed by the Duty Manager, call relevant services and secure the centre from further patron entry. Follow the checklist located in your area’s Evacuation Pack.
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Move to Assembly Area
In an orderly and calm manner all staff and patrons shall walk to the assembly area via the nearest or safest designated exit.
The evacuation assembly area is the botanic gardens.
In the event of heavy smoke, staff should walk in pairs and hold hands. remove high heels, cover mouth and nose, breathe lightly and remain close to the floor.
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Check and Dispersal
If patrons wish to leave the assembly area, FitWorks has a duty of care to advise them to stay until otherwise instructed by emergency services. However, it is not within the powers of FitWorks staff to force them to stay.
If practical to do so, staff should obtain patrons’ names and phone numbers in case they need to be contacted at a later date.
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FIRE/EXPLOSION
GENERAL PRINCIPLES AND PROCEDURE
Any fire or explosion is treated as a major emergency. On the discovery of a fire, staff must take the following steps:
1. Assist anyone in danger if safe to do so.
2. Notify reception and the Duty Manager of the incident.
3. The Duty Manager is to contact the Fire Brigade, Police or Ambulance as required.
4. The Duty Manager is to take charge until emergency services arrive, including set up of first-aid station.
5. Close any doors and windows in case of recurrence.
6. If safe, use an extinguisher to smother the fire.
7. Evacuate staff and patrons as instructed by the Duty Manger or when it is unsafe to remain in the area.
8. Move to the evacuation point when the action signal sounds or when instructed by the Duty Manager.
9. Wait in the assembly area until told to move by the Fire Brigade.
10. In the event of an explosion, the Duty Manager will organise to isolate and contain any hazards.
11. In case of a bomb, extreme care must be taken because there may be other bombs. Disturb as little as possible to preserve evidence for police investigation.
12. The building may only be re-entered after emergency authorities have given the all clear.
Staff should remain calm and prevent panic, and assist the Duty Manager in the movement of patrons.
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FIRE/EXPLOSION
Flow Chart
Duty Manager notifies Emergency Services
000
Evacuate staff and patrons following
evacuation procedure
Any explosion/fire is a MAJOR incident
Notify the Duty Manager
Wait in designated assembly area until
advised by fire brigade
Close all doors and windows in case of
recurrence
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BOMB THREAT
GENERAL PRINCIPLES AND PROCEDURES
Response should be based on the assumption that the threat is genuine.
Bomb threat by letter or parcel
All suspect mail should be referred to the Duty Manager. The following is a guide to letter and parcel bomb recognition points:
• unfamiliar mail and special deliveries
• restrictive markings, such as confidential or personal
• excessive postage
• incorrect titles
• titles, but not names
• misspelling of common words
• oily stains or discoloration
• lack of return address
• excessive weight
• rigid envelope
• protruding wires or tinfoil
• excessive securing material, such as masking tape, string.
Avoid disturbing any suspect mail. Police or explosive experts are the only persons permitted to examine such mail.
Bomb threat by telephone
1. As soon as it is clear the caller is making a bomb threat, let the caller finish the message without interruption, responding with one or two words, if required.
2. Try to keep the caller on the line as long as possible. Do not terminate the conversation.
3. Record as accurately as possible the contents of the caller's message, paying particular attention to:
• accent
• repetitious language
• obscene language
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• background noise, such as music, traffic, conversations, machinery
• noticeable conditions of speech, such as drunkenness, laughter, anger, incoherence
• sex and age.
4. Ask questions but do not interrupt, for example:
• When is the bomb going to explode?
• What kind of bomb is it?
• Where is the bomb?
• What room?
• What is the reason for the bomb?
• What does it look like?
• Where are you calling from?
5. Immediately after the telephone conversation is terminated, the recipient must:
(a) record the time and duration of the call
(b) notify the Duty Manager
(c) contact the police if this has not already been done by the Duty Manager
(d) open as many doors and windows as possible.
Decision to evacuate
The decision to evacuate will be made by the Duty Manager after receiving advice from the Police.
If time allows, patrons and staff must take their belongings with them when evacuating. This is to ensure adequate identification of possible suspicious objects as opposed to belongings left behind.
Search process
The search should be conducted by emergency services and may also require the presence of the Duty Manager and other staff to help identify suspicious objects.
Finding a suspect object
DO NOT TOUCH A SUSPECT OBJECT
The object must not be disturbed in any way. Wait for the police or explosive experts.
The immediate area should be cleared of personnel and a trail left to indicate the object to the authorities.
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All doors and windows in the immediate area should be opened to lessen any blast.
Advise the Duty Manager immediately.
Contact the police on 000 if this has not already been done by the Duty Manager and wait for advice.
Evacuation process
In evacuating the building following a bomb threat, consideration must be given to clear evacuation routes. Each staff person (after consulting with the Duty Manager) will have the responsibility of establishing clear escape routes and for ensuring the evacuation is performed in accordance with otherwise standard procedures.
Flammable materials should be removed from the site, if there is sufficient time. Power, gas, fuel or other lines carrying potentially hazardous substances to the danger area should be isolated.
The police officer in charge at the scene will arrange for isolation of the danger area until the threat has been neutralised.
After an explosion
The Police will also be responsible for admitting people to the area and will deal with crowd and traffic control.
Post bomb threat
All staff members involved should complete a written record of the conversation and other details provided on the Bomb Threat Checklist. (Refer below.)
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BOMB THREAT CHECKLIST Date: ........... / .......... / .......... Time: .................................................................
QUESTIONS TO BE ASKED CALLER'S VOICE
Where did you put the bomb?
Accent [specify]:
When did you put it there?
Any impediment [specify]:
What does the bomb look like?
Voice [loud, soft etc]:
What kind of bomb is it?
Speech [fast, slow etc]:
Did you place the bomb?
Diction [clear, emotional etc]:
Why did you place the bomb?
Did you recognise the voice?
What is your name?
If so, who do you think it is?
Where are you?
Was the staff member familiar with the caller’s voice?
THREAT LANGUAGE What is your address?
Incoherent?
Irrational?
Taped?
Message read by caller?
Sex of caller: Abusive?
Estimated age: Other?
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EXACT WORDING OF THREAT BACKGROUND NOISES
Street/house noises?
Aircraft?
Voices/music?
Local call?
STD/ISD/OTHER?
ACTION CALL TAKEN AND BY WHOM
Report call immediately to:
Police: 000
Incident Controller: ..........................
......................................................
Date AND time of call:
Duration of call:
Name of person taking call:
Telephone no:
Signature:
Staff name: ................................................ Signature: ............................................
Action taken:................................................................................................................
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BOMB THREAT
Flow Chart
RECORD DETAILS accent, language, noises, age, sex
Ask questions – don’t interrupt
Telephone?
Keep caller on line
Inform Duty Manager and Police
Contact Emergency Services 000
After advice from Police – EVACUATE
YES
Follow EVACUATION PROCEDURE
Evacuate if instructed to do so
YES
NO
Call terminated?
Letter OR parcel
Complete Bomb Threat Checklist
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HOLD UP
GENERAL PRINCIPLES AND PROCEDURE
NO AMOUNT OF MONEY IS WORTH A LIFE
Persons confronted by intruders should:
(a) OBEY REQUESTS OR DEMANDS OF THE INTRUDER - COMPLETELY!
(b) Remain calm.
(c) Be courteous and speak if asked by the intruder/s; do not volunteer information.
(d) Move slowly. Only do this when safe. Advise the intruders of any unexpected movements you may have to make.
(e) Try and identify the type of weapon/s carried by the intruders.
(f) Watch closely for any items touched by the intruder(s).
(g) If the person(s) asks about the safe, inform them that you don’t have the combination and that there is also a 10-minute delay on the cash box.
(h) Unless ordered otherwise, observe the offender. Make a mental note of personal characteristics.
(i) Note the conversation including indecent language, accent, nicknames or speech impediments.
(j) When the intruders depart, if safe to do so, record vehicle type, registration number and route taken.
(k) Contact police as soon as possible (000) and then the Manager.
(l) Try to retain witnesses or if not possible, obtain contact details.
(m) Inform the Duty Manager and remain at your post to brief the Police.
AFTER AN ARMED ROBBERY
1. The Duty Manager is to immediately telephone the Police on 000 giving:
• name and address of premises, area location including nearest cross streets
• number of offenders and description
• description of vehicle used and direction of travel.
Do not hang up until advised.
2. Close the premises and prevent access by unauthorised personnel.
3. Isolate the area for forensic examination.
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4. Ensure that no person interferes with the crime scene.
5. Ask witnesses to remain until police arrive, failing that, obtain their names and addresses.
6. Witnesses are to immediately complete an offender description form.
7. Supply all details to police even if they appear insignificant.
8. Do not make any statement to the media; refer them to the Manager or Police.
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HOLD UP
Flow Chart
Once the intruder has left, inform the
DM.
DM will call police 000
Obey the intruder’s instructions completely
Move SLOWLY and inform the intruder of
any movements
Close FitWorks to unauthorised
persons
Isolate area for forensic examination
Fill out intruder description form and incident report forms
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Offender Description Form Date: ......................................................... Time: ........................................................
Nature of offence: .......................................................................................................
Names/Nicknames used: .............................................................................................
Approx. age: ............................................. Sex:..........................................................
Height: ...................................................... Weight: .....................................................
Build (eg. solid, slim): ................................ Nationality: ...............................................
Circle the offender’s characteristics below:
FACE EARS
Long Wrinkled Shape ..............................................
Round Lean
Thin Plump NOSE
High Cheek Bones Size ................... Shape ..................
FACIAL HAIR LIPS
Moustache Size................. Shape ................
Beard Size.................
Other ....................... TEETH
Good Uneven
COMPLEXION Spaced Missing
Fair Dark Protruding Bad
Ruddy Pimply
Tanned Fresh VOICE
Pale Clear Loud
Slang Lisp
Accent ................
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GLASSES Tinted Yes/No POSTURE
Colour .............................. Erect
Shape .............................. Slouched
Thickness ......................... Stooped
HAIR HANDS
Colour ........................... Left handed Right handed
Blonde Grey Large Small
Red Auburn Average Soft
Light Brown Dark Brown Hairy Fat
Bleached Black Thin
Hair Style Fingers
Straight Wavy Long Short
Long Curly Missing/ Deformed ................
Thick Bald
Short Crew-cut GLOVES
Type ....................................
EYES Colour ..................................
Black Brown
Green Grey
Hazel Blue
Big Small
Squint Stare
Other ..........................
SCARS/ MARKS eg. Tattoos location
Describe: .....................................................................................................................
...................................................................................................................................
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Other distinguishing characteristics:
...................................................................................................................................
...................................................................................................................................
CLOTHING - including hat, tie, shirt, coat trousers, shorts, skirt, shoes, colour
...................................................................................................................................
...................................................................................................................................
DISGUISE
...................................................................................................................................
...................................................................................................................................
DEMAND Verbal/ Written (What did the offender say?)
Words used:
...................................................................................................................................
...................................................................................................................................
TOUCH (What did the offender do and touch?)
...................................................................................................................................
...................................................................................................................................
WEAPONS type (Describe in full)
...................................................................................................................................
...................................................................................................................................
METHOD OF ESCAPE
Registration number: ....................................... Colour: .............................................
TYPE MAKE
Sedan S wagon Ford Holden
Panel van Coupe Mazda Toyota
Utility Truck Daewoo Subaru
4WD Motor bike Mitsubishi Hyundai
Other ................................ Nissan
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POWER FAILURE
GENERAL PRINCIPLES AND PROCEDURE
During the day
If a blackout should occur during the day, staff will need to assess the ability of their area to operate, considering:
• natural lighting
• air circulation
• water quality, circulation, disinfection or heating, design
• availability of battery-operated appliances.
Contact should be made to:
AGL Power phone: 13 24 12, to ascertain expected power delay. (Note: Some modern telephones will not work during a blackout and contact may need to made by mobile telephone.)
Dusk/Evening
In the event of a blackout or power failure during or after dusk, regardless of the quality of emergency lighting, the Duty Manager shall institute the evacuation procedure.
Make a clear audible verbal announcement (using either megaphone or voice) as follows:
‘Attention please. Could all swimmers and other patrons please leave the pools and all other areas and assemble in the foyer.’
Use torches if it is too dark to see. Torches are located at all emergency equipment stations. Perform search patterns up and down every pool and program area to ensure all persons are out.
Check that change room emergency lights are operating. If not, provide torches.
Follow evacuation procedures, leaving through the main entrance/exit.
Check the entire FitWorks facility to ensure all participants have been evacuated.
Wait for power to return.
Follow power failure procedures.
Contact the Operations Coordinator or Manager if required.
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POWER FAILURE
Flow Chart
Is it necessary to evacuate?
DAYTIME
Consider:
• natural lighting
• water quality
• plant operation • air circulation Contact AGL Power
132 412
Use torches to check all areas (torches are in evacuation packs)
EVENING
Make PA announcement
NO YES
Follow EVACUATION PROCEDURE
Check entire facility. Duty Manager remains on site
Continue operation provided it is safe to do so (monitoring lighting water quality and air circulation)
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TOXIC OR HAZARDOUS LEAK
GENERAL PRINCIPLES AND PROCEDURE
An example of a toxic leak could be:
• a sodium hypochlorite spill from a storage tank
• natural gas odour.
Some chemicals and gases can be either broken into major or minor problems to ensure everyone's safety. The following procedure applies for any minor incident:
Minor
• Open any surrounding doors for ventilation.
• Notify the Duty Manager in case of emergency.
• Try to troubleshoot problem at hand.
• Write up an exact report on the situation (for manufacturer’s use).
• Notify the manufacturer or whoever is responsible.
• Evacuate immediate area if necessary.
Major
• Notify reception of exact location of problem.
• Notify the Duty Manager.
• Duty Manager to contact emergency services.
• Open all doors in elected area for ventilation (only if safe to do so).
• Evacuate staff participants if necessary.
• If possible, try to shut boiler and plant off.
NOTE: Only switch off plant if safe to do so.
In a major situation all staff must:
1. remain in their area (if safe to do so) until notified by the Duty Manager
2. prevent panic and do not yell orders
3. assist in the evacuation as directed by the Fire Brigade or Duty Manager.
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TOXIC LEAK
Flow Chart
Open windows and doors. Notify Duty
Manager
Minor?
Follow MSDS instructions and contact Operations
Coordinator
Assist Emergency Services when they
arrive
Notify Duty Manager and Reception of
location
Follow EVACUATION PROCEDURE
YES
Major
Shut down plant if safe to do so
NO
EVACUATE immediate area if
required
Duty Manager contacts Emergency
Services 000
Open all windows and doors
EVACUATE
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BIOLOGICAL HAZARD
GENERAL PRINCIPLES AND PROCEDURE
Biological hazards may include such hazards as contaminants in the water or biohazards in the change rooms. Biological hazards must be handled and cleaned using the utmost caution.
Water-borne contaminants
1. Use regular monitoring techniques to monitor the level of contaminants in the water. For chlorinated water, levels of free chlorine, total chlorine, pH, alkalinity, total dissolved solids and microorganisms should be measured according to the Health (Infectious Diseases) Regulations 1990. For non-chlorinated water, regular tests should be carried out either by management or the EPA.
2. After monitoring the quality of the water, an informed decision can be made as to whether or not bathing should be restricted. If bathing should be restricted, a clearly visible sign should be placed in a prominent position to advise swimmers of the closure. The entire facility should be closed if necessary.
3. If there is a closure for any reason, a report should be detailed and handed to the manager stating the reason for the closure, and the date and time of closure.
4. The facility should only be reopened after further testing indicates that the water quality is suitable for swimming.
Non-water-borne contaminants
1. Identify the contaminant through regular monitoring and expert knowledge if necessary.
2. Isolate the biohazard through the use of barricades or other devices that will prevent staff and members of the public from accidentally coming into contact with the hazard.
3. Wear appropriate protective clothing and equipment if it is safe to clean up the biohazard without placing people at risk. Expert advice should be sought if there is any doubt as to the safety requirements of cleaning up the biohazard.
4. A report detailing the incident should be made for the manager, and the facility or area opened up only after it is safe to do so.
Faecal contamination in the pool
1. Solid stools
• Remove patrons from the pool.
• Remove stool.
• Perform water test from the contaminated area.
• Ensure chlorine levels are within regulatory limits.
• Allow 10 to 15 minutes for disinfection of area.
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• Permit patrons back into the pool.
2. Runny stools
• Remove patrons from the pool.
• Remove as much faecal matter as possible.
• Super-chlorinate the pool by spot dosing the contaminated area with dry chlorine.
• Ensure all visible faecal material has been removed.
• Allow at least 30 minutes for super-chlorination.
• Perform water test from the contaminated areas.
• Ensure chlorine levels are within regulatory limits.
• Permit patrons back into the pool.
Faecal contamination on the concourse
• Remove patrons from the immediate area.
• Remove as much faecal matter as possible.
• Scrub the contaminated area with disinfectant (chlorine).
• Section off the contaminated area from the public.
• Allow 10 minutes for disinfection.
• Wash with low-pressure hose to the nearest pool drain.
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ELECTRICAL STORM
GENERAL PRINCIPLES AND PROCEDURE
An electrical storm will affect outdoor pool operations. If an electrical storm is present the following procedures should be followed:
• Assess the distance the storm is away by counting the seconds difference between lightning flash and thunderclap. If the seconds measurement is less than 15 seconds, staff should act immediately. (This denotes that the storm is approximately five kilometres away. Three seconds represent one kilometre.)
• Inform the patrons of the danger.
• Evacuate the pool.
• Direct all patrons to indoor pool hall.
• Advise patrons of the approximate length of closure (15 minutes). This will be dependent upon the distance of the storm.
• No refunds will be available as the indoor facility may be used.
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ELECTRICAL STORM
Flow Chart
Inform patrons of danger and evacuate pools
Less than 15 seconds between
lightning and thunder
Direct all patrons to indoor pool hall
Alert Duty Manager and Reception to the
situation
YES
Continue assessment of situation
NO
Advise patrons of length of pool closure
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Aquatics
Evacuation Checklist
To by completed by the Lifeguard.
DATE: ................................................. NAME: ................................................
The exact order of checklist completion will depend upon evacuation exit point, assembly area and type of emergency. At all times use common sense.
INITIAL
1. In consultation with the Duty Manager choose an appropriate Assembly Area and Exit.
2. Clear the main pool of patrons.
3. Clear the programs pool of patrons.
4. Clear the learners’ pool of patrons.
5. Clear the family change rooms of patrons.
6. Clear the first-aid room and staff room, including upstairs plant room.
7. Clear the pump room.
8. Clear the outdoor pool facility if applicable.
9. If safe, clear the plant rooms.
10. Ensure all patrons are at the assembly area.
11. Report to the Duty Manager.
12. Speak in a clear and concise manner.
Ensure that the completed checklist is retained for record purposes.
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Reception
Evacuation Checklist
To by completed by the Receptionist.
DATE: ................................................. NAME: ................................................
The exact order of checklist completion will depend upon evacuation exit point, assembly area and type of emergency. At all times use common sense.
INITIAL
1. In consultation with Duty Manager, choose an appropriate assembly area and exit.
2. Clear the office areas of personnel.
3. Clear the female change rooms of patrons.
4. Clear the male change room of patrons.
5. Clear the café of patrons and personnel.
6. Clear the gym and program room if unattended by gym staff.
7. Ensure all patrons are at the assembly area.
8. Report to the Duty Manager.
9. Speak in a clear and concise manner.
Ensure that the completed checklist is retained for record purposes.
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Crèche
Evacuation Checklist
To by completed by the Primary Nominee.
DATE: ................................................. NAME: ................................................
The exact order of checklist completion will depend upon evacuation exit point, assembly area and type of emergency. At all times use common sense.
INITIAL
1. In consultation with the Duty Manager, choose an appropriate assembly area and exit.
2. Clear patrons from the crèche storeroom.
3. Clear patrons from the crèche toilets.
4. Clear patrons from the play area.
5. Clear all patrons from the crèche.
6. Ensure all patrons are at the appropriate assembly area.
7. Report to Duty Manager.
8. Speak in a clear and concise manner.
Ensure that the completed checklist is retained for record purposes.
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Aerobics and Gymnasium
Evacuation Checklist
To by completed by the Gym Instructor.
DATE: ................................................. NAME: ................................................
The exact order of checklist completion will depend upon evacuation exit point, assembly area and type of emergency. At all times use common sense.
INITIAL
1. In consultation with the Duty Manager, choose an appropriate assembly area and exit.
2. Clear patrons from the aerobics room.
3. Clear patrons from the gym and consultation offices.
4. Ensure crèche facility is clear of all patrons.
5. Ensure all patrons are at the assembly area.
6. Report to Duty Manager.
7. Speak in a clear and concise manner.
Ensure that the completed checklist is retained for record purposes.
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Duty Manager (chief warden)
Evacuation Checklist
To by completed by the Duty Manager.
DATE: ................................................. NAME: ................................................
The exact order of checklist completion will depend upon evacuation exit point, assembly area and type of emergency. At all times use common sense.
Area cleared and checked
1. Call emergency services (000) or relevant service.
2. Advise area wardens (lifeguard, receptionist, crèche and gym instructor) of emergency and assembly area to proceed to.
3. Announce a public alert from reception. Speak in a clear and concise manner.
4. Confirm aquatics evacuation is complete.
5. Confirm reception evacuation is complete.
6. Confirm crèche evacuation is complete.
7. Confirm aerobics and gymnasium evacuation is complete.
8. If safe to do so, and accompanied by another staff member or emergency services personnel, complete a full sweep of centre and confirm evacuation.
9. Ensure all staff and patrons are accounted for and at the designated assembly area.
10. Liase with emergency services personnel.
11. Re-open the centre only when advised by emergency services personnel that it is safe to do so.
12. Complete the critical incident follow up and notification procedure.
Ensure that the completed checklist is retained for record purposes.
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Senior Staff Emergency Response During an emergency, the Duty Managers will need to decide whether or not the Manager or Coordinators need to be contacted through the Emergency Roster. Management team members should only be contacted if the situation falls into the category of a major emergency. This will include, but is not limited to:
• fire
• chemical spill
• near drowning where the patient requires resuscitation
• armed hold-up or bomb threat
• major medical emergency where the patient is taken to hospital by ambulance
• any situation where a staff member is taken to hospital or severely traumatised.
Senior staff should not be contacted for day-to-day issues such as maintenance items. These should be addressed through regular channels.
RESPONSE
The response for senior management team members when called through the Roster is to be as follows
1. Determine whether the emergency can be handled through phone contact alone and follow-up at a later date, or whether it requires face-to-face contact at the facility. The senior manager will need to keep in mind whether or not the media will be present, and whether staff at the facility will need immediate support.
2. If an incident requires senior management presence, the following points will need clarification prior to arriving at the site:
• What was the incident, giving details of how it occurred?
• Who was involved in the incident and was anyone injured?
• Was there any damage to the facility?
• Have the emergency services been contacted?
• Is there a potential for the situation to escalate?
• Has the facility been evacuated?
• Is the media present?
3. The senior management team member will need to coordinate or ensure the appropriate action has occurred in line with the emergency action plan.
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• Ensure that safety of staff is not compromised at any stage during the procedures.
• Go through the emergency response plan for the particular emergency step by step and ensure it has been carried out effectively.
• Keep all staff at the site focused on the job at hand and help coordinate the response plan.
• The Duty Manager or other staff may need to be relieved of their duties due to stress. The senior management team member should cover this until other staff are able to be contacted.
• The FitWorks complex may need to be closed for a period, depending on the circumstances.
• Prepare a statement for the media if necessary. If confronted by a media representative staff should explain that they are not permitted to discuss any issues and that the Manager is being contacted.
• The Manager must be contacted in the event of any emergency involving media interaction. If unable to be contacted, the Council Director should be contacted.
• Reports from ALL staff will be vital under these conditions. Under most circumstances all staff should be requested to complete reports before being relieved. If this is not possible, the Manager should obtain the reports from staff at a stage when they are fit to complete the paperwork and forward it on to the senior management team member as soon as possible.
• Trauma counselling must be made available to all staff.
• The Wirilda City Council OH&S Officer will need to be informed of the incident at the earliest opportunity.