HUB OFFICIAL NEWSLETTER THE BIG THE BIG PICTURE PICTURE KNOWLEDGE ZONE THE LATEST UPDATES AND FEATURES FOR CENTRA CRM AND HCM COMMENT CENTRA HUB’S CEO SHARES INSIGHTS ON THE TRENDS OF HUMAN CAPITAL MANAGEMENT AIMING TO IMPROVE ITS SALES MANAGEMENT, LEASING AND PROCUREMENT OPERATIONS, AVENUE ADDRESS SELECTS CENTRA CRM THIS ISSUE: HOW CENTRA REMS CAN TRANSFORM THE REGION’S REAL ESTATE MARKET December 2016 • Issue 3 COMPANY NEWS CENTRA SIGNS ON DEEPSA TECHNOLOGIES AS PARTNER IN INDIA HUB EMERGING SOLUTIONS
Transcript
HUBOFFICIAL NEWSLETTER
THE BIG THE BIG PICTUREPICTURE
KNOWLEDGE ZONE
THE LATEST UPDATES AND FEATURES FOR
CENTRA CRM AND HCM
COMMENTCENTRA HUB’S CEO SHARES INSIGHTS
ON THE TRENDS OF HUMAN CAPITAL
MANAGEMENT
AIMING TO IMPROVE ITS SALES MANAGEMENT, LEASING AND PROCUREMENT OPERATIONS, AVENUE ADDRESS SELECTS CENTRA CRM
THIS ISSUE: HOW CENTRA REMS CAN TRANSFORM THE REGION’S REAL ESTATE MARKET
December 2016 • Issue 3
COMPANY NEWSCENTRA SIGNS ON DEEPSA TECHNOLOGIES AS PARTNER IN INDIA
HUB
EMERGING SOLUTIONS
UAE Far East & Oceania IndiaSuite 905, Cluster CPalladium TowerJumeirah Lake TowersDubai - UAE
As 2016 comes to an end, we look back at the year and realise that our brand – Centra Hub has made great progress as more businesses are opting for our CRM, HCM and Real Estate Management solutions. We par-ticipated in GITEX Technology Week for the first time this year and the res-ponse we received was truly amazing. This gives us tremendous confidence for 2017 and beyond.
In this issue of Centra Hub, we highlight how Avenue Address, a reputed company in asset, facilities
and property management, enhanced its business processes by deploying Centra CRM. The company chose Centra CRM as it offered them real-ti-me access to information from all their buildings, facilities and inventories allowing them to serve their customers and residents better.
This edition also features a whi-tepaper on the sales and leasing modules of Centra REMS, our property and real-estate manage-ment solution, new feature updates for our solutions, our new partner announcements and the latest trends on human capital management.
We hope you enjoy reading this edi-tion and look forward to your valuable feedback always.
Sincerely,
Nisith NaikCEO,Centra Technologies
4 CENTRA HUB December 2016 www.centrahub.com
Case Study
Established in 2012 with a vision of leadership in the field of assets management as well as properties and provisions of full specialty
service lines, Avenue Address CPM & GM (AA) works towards meeting all the underlying activities towards achieving its vision to develop strategies to meet the needs of its clientele and business partners. Over the past four years, the company has grown and expanded its operations. In 2016, AA was incorpo-rated under AZAM Holdings as its fla-gship company integrating all the other services of its sister companies.
Among its prime service lines, AA has shown commendable performance on facility planning & management, projects management, whether built-in handovers or specified contracts, per-sonnel competency training & develop-ment, and full investments. AA focuses its strategies on highlighting cost cont-rol while sustaining quality manage-ment in its systems’ framework.
“Our participation in the field of property & asset management, which extends to provisions of full facility ser-vices, has evidently grown in numbers as well as how our end users choose to retain their contracts with us. We not only take the best of care of our part-ners’ assets and government assets but also deliver an assurance that the tenants in our managed facilities are
AVENUE ADDRESS ENHANCES BUSINESS PROCESSES WITH CENTRA CRMAVENUE ADDRESS IMPLEMENTED CENTRA CRM TO
IMPROVE OPERATIONAL EFFICIENCIES OF ITS SALES
MANAGEMENT, LEASING AND PROCUREMENT TEAMS
delines is not an easy task, our team ensures that the site mana-gement and the tenants involve-ment comply with each policy as set by the government - not only ZonesCorp but also all the rela-ted attached agencies that mo-nitor these assets & cities’ opera-tions. AA’s objective here is not just maintaining the long-term value of the built-in assets but going the full haul to providing a home-like living environment to all our tenants,” commented Ms. Deborah.
“Efficiency in contracts per-formance for our principals, a full understanding of each end-user’s culture in a multi-nationa-lity environment and addressing their needs carefully while imp-lementing each compliance po-licy, and also taking into account the fluctuating market and eco-nomic scenario, is what AA’s ma-nagement assures. It’s a cycle lin-ked to each other that we try our very best to sustain,” she added.
From managing 2,500 tenancy contracts and 22 buildings in 2012, AA now manages almost 40,000 tenancies with around 70 buildings and continues to grow. AA delivers all aspect of organi-sation functions and is careful in
“We also deployed Centra CRM basically for our sales man-agement, leasing and procurement. Together, these systems provide us efficiency and accuracy from within and the end-result is our smooth operations that satisfies our principals and end users.”
Deborah Gay A. Dayrit, CEO of Avenue Address/AZAM Holdings LLC
Deborah Gay A. Dayrit, CEO of Avenue Address/AZAM Holdings LLC
given utmost care, humanitarian, safe, secured, healthy and hygienic living conditions,” said Ms. Deborah Gay A. Dayrit, CEO of Avenue Address/AZAM Holdings LLC.
“In the last four years, wherein our pilot services mainly focused in Staff Accommodation facilities, under the monitoring and control of the Higher Corporation for Specialized Economic Zones, or Zones-Corp-Workers Re-sidential Unit, our management has assured and sustained the mandatory regulations and general directives imp-lementation from built-in to soft and hard services. We work with active par-ticipation of our clients from contracts administration to services deliveries -and that to me is called “strength”,” she added.
AA has acquired full operations and facility management contracts from developers such as Residence Village Inn 1 and 2 formerly under Bin Salem Investments, Taj Resorts 2 now under Al Nasser Properties LLC, and part in-vestments on clusters at Construction Workers Residential City (CWRC) under Al Rayan Holdings LLC. These villages and cities operate with approvals and certifications from Zones-Corp-WRC issued to AA for full compliance to UAE Government Regulations & Standards.
“We take great pride in our com-petent and dependable team. While operating with the full compliance gui-
December 2016 CENTRA HUB 5www.centrahub.com
Case Study
system integrations as it continues to seek areas of improvements to achie-ve its vision of leadership.
“Diversification and the vast upgrade in technology play a very important role in smooth opera-tions of our facilities. To monitor and manage our back-end segment, we have Focus 8 ERP taking care of our daily activities. We aligned our vision with the objective of opera-ting with push-button-all-integra-ted software that would allow us to reduce our workload and provi-de accurate data with an impact of costs reduction that result to reve-nue,” explained Ms. Deborah.
“We also deployed Centra CRM basically for our sales management, leasing and procurement. Together, these systems provide us efficiency and accuracy from within and the end-result is our smooth operations that satisfies our principals and end users.
“After all, having 40,000 residents and growing daily, more than 400 companies in our long list of cliente-le, 14 major service lines provisions, and compliance policies to consis-tently uphold, accuracy is one of the key requirements to avoid chaos.”
AA reviewed CRM solutions from other vendors too but after a tho-rough evaluation, they decided to go with Centra CRM because it of-fered them real-time access to in-formation from all their buildings, facilities and inventories, which would allow them to serve their customers and residents better. “Centra CRM is highly customisab-le and was seamlessly integrated with our backend ERP - Focus 8. We now have better flow of infor-mation from ERP to CRM and vice versa, which is one of the key rea-sons for us choosing Centra, which other vendors couldn’t provide us,” she adds.
“The CRM gives us a history of the assets at a glance. For examp-
“Mapping their unique operational requirements into Centra CRM was a challenge, which our team handled ef-ficiently with full support from the AA team. We are confident they will experience the myriads of benefits of Cen-tra CRM soon.”
le, if an air-conditioner has been giving trouble, we can look at the history of that particular unit to see how many times it was repaired and if it needs to be replaced with a new one. This helps us take a decision quickly,” she added.
Centra CRM offers Avenue Address a centralised database with real-time data and gives them all the informa-tion related to their customers and residents at their fingers tips, whe-re they can retrieve their history, analyse patterns and offer customers access to real-time information that allows them to make better informed decisions. The CRM allows the com-pany to have tighter controls on its costs and inventory as the software gives them a clearer picture of the status of their assets thus helping in cost savings, inventory control and better customer service. The solution has helped AA derive complete visi-bility of its operations and ensured the timely reporting to customers, where they can be assured of the well-being of their work force.
“Centra CRM gives our customers more confidence in our management and they will notice that we are not only systematic or strict in imple-menting our ground rules physically and practically but also the manage-
ment has a very systematic dele-gation of monitoring activities. It provides insights of all the activi-ties at the accommodation sites and Centra has provided us with info as per our request,” com-mented Ms. Debroah.
“Centra has offered us a di-versification to becoming a paperless organisation, where everything will be transferred online. With Centra, we have become more systematic and are able to monitor our general maintenance, procurement and our planned preventive main-tenance (PPM) with all of these aligned and linked to each ot-her,” she added.
“Avenue Address is a leading reputed company in asset, faci-lities and property manage-ment and we are very happy to be part of their success story. Mapping their unique opera-tional requirements into Cent-ra CRM was a challenge, which our team handled efficiently with full support from the AA team. We are confident they will experience the myriads of benefits of Centra CRM soon,” concluded Mr. Vikas Naik, Vice President, Centra Technologies.
Ms. Deborah and the executive management team at Avenue Address.
Vikas Naik, Vice President, Cen-tra Technologies.
6 CENTRA HUB December 2016 www.centrahub.com
Knowledge Zone
Alarge number of cum-bersome processes, rules and regulations of the re-gional real estate indust-ry have been built into
Centra’s Real Estate Management Sys-tem (REMS)- Sales and Leasing Modu-le, thereby delivering efficiencies for end users and their organisations.
Specifically, Centra REMS – Sales and Leasing Module, caters to the as-pects of selling or leasing real estate assets from multiple perspectives. The Centra REMS solution easily caters to such requirements through its robust processes of maintaining real estate data, sales personnel, marketing acti-vities related to the sales or leasing of the assets, as well as leads, opportu-nities, accounts, contacts, proposals, negotiations management, agreement management, registration, snag list, possession and delivery, and finally culminating in payment follow ups to close the transaction lifecycle, with deployment available from the pers-pectives Real Estate developers, inves-tors, or consortiums and Real Estate Brokers alike.
Specific areas of functionality inc-lude reminder and task monitoring automation that ensures that the Centra REMS system acts like a digital assistant to the business process teams ensuring that it keeps track of all acti-vities that need to be done, and provi-des the tools to help the teams deliver
CENTRA TAKES AIM AT REAL ESTATE MARKETCENTRA REMS BRINGS EASE OF OPERATION TO REAL ESTATE SALES AND LEASING
• Management of emails, SMS, other communication through centralised portal
Sales ModuleLooking first into the Sales Mo-dule, there are four principal stages: Pre-sales, Sales, Services and Optional Services
PresalesThe pre-sales process stage in-volves lead management, which can be generated through diffe-rent campaign types including email, tele-campaign, fundrai-ser and roadshows. These can be mapped into the system along with their status as active, inac-tive or planned. Details of po-tential buyers and the property they are interested in can be sys-tematically defined in this mo-dule. Once a potential customer shows interest a sales executive is assigned to them.
SalesThe stage involves site visits, property and unit specification, negotiation and sale finalisa-tion. Site visits are hosted by the seller, where they show a variety of properties in detail. This takes them to the next sta-ge which is unit and property specification. Under the unit’s
Specific areas of functional-ity include reminder and task monitor-ing automation that ensures that the Centra REMS system acts like a digital assistant to the business process teams ensuring that it keeps track of all activities that need to be done, and provides the tools to help the teams deliver those tasks in a complete, timely fashion.
those tasks in a complete, timely fas-hion. Activities ranging from sales or lease contracts, renewals, termina-tion, rate change management, in-ventory availability, snag lists, refur-bishment, and legal processes are all covered under their own workflows and processes.
Centra REMS provides owners of properties with information such as financials, budgets, receipts, alerts and sundry documents. It maintains real-time lists of available, reserved and leased units and follows up leads and opportunities. It provides work-flows to manage process from leasing to possession and sub-processes into facilities management, cancellations and transfers. It can manage collec-tions of payments based on predefi-ned milestones and schedules and generates project-wise reports on lease performance.
The solution attempts to reduce some of the pain points including:• Maintains the difference in infor-
mation entitlement between the owner of the property and the te-nant of the property
• Manages the task of autogenerating individual invoices according to va-rious heads and forwarding them to specific owners
• Provides owners with history of invoices and receipts and payment options Centra REMS provides information such as fi nancials, budgets and receipts.
December 2016 CENTRA HUB 7www.centrahub.com
Knowledge Zone
option, various fields like property type, area, floor, dimensions, status and budget can be defined. After the customer has determined the property, the negotiations begin where the type of payment and mode of payment is discussed.
Payments can be linked to project milestone propagation of the pro-perty. Some conditions of payment have been predefined. One condi-tion is the seller is entitled to receive payment based on the percentage of work completed. Another condition is that bank finance cannot be acces-sed until 50% of the job is comple-ted. Other methods of payments if selected, like cash and instalment payments do not have predefined re-gulations based on job completion.
Documentation and LegalisationThe stage includes Reservation, Re-gistration and Possession. Once the booking has been made the legal data has to be captured. A Reserva-tion is the process of compiling the legal contract between the buyer and the seller that legally obligates the buyer to buy the property and the seller to sell the property. The contract request can be raised th-rough workflow notifications once the booking is closed.
The legal details are then sent to the management who create a reser-vation approval for the sales execu-tive to get approval from the buyer. The buyer is entitled to alterations until they approve it and end the re-servation process. The inbuilt work-flow process includes triggers based on defined time limits for every sta-ge followed by escalations, alerts, reminders that will be generated till the reservation cycle is closed.
Reservation is followed by Re-gistration, which is the process of submitting the Sales Purchase Ag-reement to the government for it to become legally recognised. Once the agreement is signed, executed, regis-
tered and the process of registration has been paid for by both the parti-es, it implies that the deal has been officially sealed. After this the seller hands over the access to the buyer completing the Possession stage.
Additional ServicesThe additional services stage inc-ludes customisation for which the system maintains a snag list. Cus-tomisation requests are generated by filling out an application form, which is reviewed by the seller to check if it is in line with their estab-lished norms.
If it requires additional appro-val, there is a requirement analysis followed by an estimation that will generate a quote and a decision process whether the quote needs to be paid by the seller or buyer.
Leasing ModuleThe Leasing module has four stages built into the Centra REMS, which
are similar to the Sales Module, with some differences. After the deal is closed for leasing, the customer has to
fill out a Know Your Customer (KYC) application facilitated by the broker because the seller is entitled to have the legal and personal information of the customer before leasing his property.
In the lease contract, the start and end date are mentio-ned along with other information like payment schedule, number of cheques in instalments and bank details if any. Another process is the increment and decrement rules that is a part of the workflow. A renewal policy is to be followed where any increments or decrements have to be notified six months prior to expiry. The termination of the lease cont-ract requires three months’ notification.
All these processes are triggered inside the workflow mo-dule. Alerts about increment, decrement, status quo and termination can be sent from the system on the basis of the end of contract date. In case of a no-termination clause, the contract can be auto-renewed within the system and noti-fications sent out.
In summary, the CentraHub REMS, Sales and Leasing, gives ease of use for property owners through its inbuilt holistic tools. It gives a 360-degree visibility of leads and opportunities for both buyers and tenants. It is a one-stop solution for all the core functionalities and requirements of real estate sales and leasing management.
The CentraHub REMS, Sales and Leasing, gives ease of use for property owners through its inbuilt holistic tools.
8 CENTRA HUB December 2016 www.centrahub.com
Product News
Integration to TallyCentra CRM is now integrated to Tally so that any master or transaction can be posted from CRM to Tally. Also reports from tally can be viewed from CRM, user need not lo-gin to Tally.
Customer Portal for Owner’s Association in Real Estate Management System Centra’s OA application is a web-based, mul-ti-login and highly secure portal designed on the CRM platform to serve owner’s associa-tion, tenants and building managers. The system is RERA complaint and as per the laws mandated by the government body.
Viewing Today’s task list and updating the same from any screenNow the user can maintain his today’s task list and update them directly from any screen, just by clicking on the time on the header.
Tabbed View, Multi-Pane and Split ViewThe user can easily manage his previous screens by enabling tabbed view wherein his previous screens will be opened as mul-ti tabs. Split view makes the life easier for viewing the details or history of a module for all the records in the list view.
Backtracking from DashboardAll the summary reports and graphs from dashboard will now show the data pertaining to the summary item or graph component clicked.
Signature control for TabsNow the user can use the Signature control field for getting the signatures from custo-
CENTRA CRM AND HCMFEATURES BOTH CENTRA CRM AND HCM BOAST CUTTING-EDGE FEATURES THAT ENRICH CUSTOMER EXPERIENCE
formation from an employee portfolio. All the information will be displayed in a single place without having to go through multiple screens and clicks.
Interactive Organisation ChartThe organisation chart has been revamped to make it more interactive. One can now click on any employee on the chart and check out the required details related to the employee profile.
Active Directory Integration HCM can now integrate with Active Direc-tory Services to provide authentication and authorisation mechanisms for better security within the organisation network domain.
Auto selection of ESS/HCM based on userNo need to select the required portal/app-lication on login. Based on the email Id, the ESS/HCM comes auto-selected by default.
Showing last login time and IP detailsSystem now captures and displays the emp-loyee last login time and IP details for furt-her tracking
Approval through E-mailsSend and Receive approval links for loans, leaves or any other employee transaction via email.
mers or vendors over a tablet and capture the same against that record.
Print Layout Import & ExportThe user can do all his customisations in print layout locally in client backups and import the same in production environment of client
Workflow Link ModuleWorkflow is enhanced to load the details from one module to other module where in the user can map the fields of source module to target module. On selection of the source module in the target module all the mapped fields will be pre-loaded in the screen fields.
API enhancementsAPI Connector interface for checking API responses prior to implementing the same in external modules.
Grid Body Row as New Record in Work flowOne can map each body row of source mo-dule to a new record of target module in workflow. They can also filter the body rows of source module to create a target module with only those records.
New User Experience (UX)Our latest release on the user experience comes with better navigation, additional feature of mouse-over display of the menu shortcuts for the tab and mobile users, ap-pealing theme and crisp transition between operational screens.
Employee portfolio searchA global search, to quickly get any or all in-
December 2016 CENTRA HUB 9www.centrahub.com
Company News
Centra Hub announced that it has signed on India-based Deepsa Technologies as its sales and imp-lementation partner in the country. Deepsa Technologies, an end to end
implementation and value added partner with technology expertise in software solutions, web development, content management, and creati-ve design, will help sell and deploy Centra’s cut-ting-edge Customer Relationship Management (CRM) and Human Capital Management (HCM) solutions across India. The core competence of Deepsa is around development of customised solutions based on deep understanding of the end customer requirements.
After conducting a due diligence of compa-ring several CRM and HCM products from the
Centra Hub announced that it has signed Protea Infotech, a Pune-based software solutions company, as its exclusive part-ner in Pune, India. According to
the agreement, Protea will promote, sell and implement Centra CRM and HCM solutions to all industry segments across Pune and its surrounding areas in Maharashtra, India.
“Protea, which provides solutions in the space of HRMS and Tally Accounting Solu-tions, has now added Centra CRM to provide end-to-end integrated technology solutions to its clients,” says Kaushik Doshi, Managing Director, Protea Infotech Pvt. Ltd.
The company was in search of a CRM that
CENTRA SIGNS DEEPSA TECHNOLOGIES AS PARTNER FOR INDIA
PROTEA ADDS CENTRA HUB TO ITS PORTFOLIO
DEEPSA WILL SELL AND DEPLOY CENTRA’S BEST-IN-CLASS CRM AND HCM SOLUTIONS ACROSS THE COUNTRY
PROTEA TO FOCUS ON INCREASING CENTRA’S MARKET SHARE ACROSS ITS MARKET SEGMENTS
market, Deepsa felt there is a close synergy be-tween the SaaS model followed by Centra Hub and its expertise in web-based technologies. Deepsa believes Centra’s cloud enablement, its interoperability with other applications, as well as the competitive price points with other applications, will help the company to make quick inroads in the country. This partnership will help Centra in its go-to-market activities in order to reach the large number of small and medium business across India.
Deepsa Technologies will play a key role in helping to deploy applications from Centra Hub into multi-vendor back-end environments in businesses. The close relationships Deepsa Technologies shares with its end-user clients and its ability to customise solutions based on
was customizable to cater to the ever-chan-ging needs of its customers and integration-ready with Tally and other systems that it already sells and implements within its region. Protea evaluated multiple CRM sof-tware solutions from different vendors and decided to go with Centra CRM as it was the ideal solution for its customers.
As part of its partnership agreement, Protea plans to promote Centra through its strong network of channel partners, marke-ting consultants and through direct sales. The company will use digital marketing, road shows and industry exhibitions to inc-rease Centra’s visibility and sales in Pune and its surrounding cities.
end user requirements, will be an added advan-tage for Centra. The company plans to promote Centra’s CRM and HCM solutions by participa-ting in events such as trade shows, expos and niche industrial meets.
Deepsa Technologies will play a key role in helping to deploy applications from Centra Hub into multi-vendor back-end environments in businesses.
Organisations are rethinking human resources function as digital technologies are changing every aspect of how a company collabora-
tes with its employees. To embrace these changes and in order to create real busi-ness value, human resources organisa-tions need a modern and smart human resources strategy, which can meet ex-pectations in terms of business perfor-mance as well as individual employees.
Centra HCM (Human Capital Mana-gement) has been successful at changing the face of how human resources func-tions drive business growth at various organisations in Middle East today.
Nisith Naik, CEO of Centra Hub, be-lieves that every organisation is diffe-rent in terms of business model and ob-jectives but enabling growth depends on its people. Today transformation via human capital management is a post-modern ERP initiative, where HCM is either a part of the ERP solution or a separate module that fits in to the exis-ting ERP. In fact, Gartner expects the HCM solutions market to exceed $10 billion in 2016, which clearly indicates the potential the software has in terms of streamlining business operations.
A good indicator of the growth of hu-man capital management software is the number of aggressive vendors who have not just made heavy investments continuously but also tried to corner the
EVOLVING EXPECTATIONS FOR HUMAN CAPITAL MANAGEMENT WITH CENTRANISITH NAIK IS THE CEO OF CENTRA HUB, A RENOWNED FAST
GROWING PLAYER IN THE SOFTWARE INDUSTRY. IN THIS
ARTICLE, NISITH SHARES HIS EXPERTISE ON THE TRENDS IN
HUMAN CAPITAL MANAGEMENT
ruitment and Onboarding, Com-pensation and Benefits, Leave Management, Increment, Trans-fers, Payroll, Loans and other im-portant aspects.
Every organisation further must manage the solution well once deployed via dashboard ma-nagement and regular analysis, else the investment does not reap the fullest of returns possible.
Some of the key features of Centra HCM in line with these emerging trends include:• Quick deployment - employees
can start using human capital management within three days of installation
• Easy Integration with any ERP, • Training kit provided for quick
help available anytime for Centra HCM users
Users of Centra HCM have vouc-hed that irrespective of size of or-ganisation it is possible to achieve 100% ROI within 12 months of deployment.
Nisith is quite confident about this integrated, user friendly platform that can not only ma-nage the internal Human Re-sources of a company but also empower employees to raise their productivity levels and contribute towards the success of their respective teams.
“HCM broadly addresses areas related to manag-ing Organisa-tional Structure, Employee Information, Recruitment and Onboarding, Compensation and Benefits, Leave Manage-ment, Increment, Transfers, Pay-roll, Loans and other important aspects.”
Nisith Naik, CEO of Centra Hub.
Nisith Naik, CEO of Centra Hub
market with new innovations such as HCM Software-as-a-Service and HCM-in-Cloud. Having said that, the ROI of deploying this software depends on the right selection for which every organi-sation needs to understand its priorities. HCM as a solution is complete when it covers Recruitment, Onboarding, Emp-loyee Leaves, Loans, Daily Attendance, Time Sheets, Payroll, Talent manage-ment, Performance management and Appraisals, Training, Competency Ma-nagement and Succession Planning.
Once company objectives are defined and the right HCM module is selected, it is certain that monetary as well as other tangible benefits such as better producti-vity and talent management is possible.
Nisith affirms that the right human capital management will be a catalyst in the right decision making in terms of responding to a company’s trends over the years, managing and retaining good employees, as well as establishing a base-line for the existing HC function.
An organisation that supports human capital management, provides emp-loyees with clearly defined and consis-tently communicated performance ex-pectations. With this software, the HCM systems usually go beyond basic human resources functions by adding integrated talent-management features via their virtual nature. HCM broadly addresses areas related to managing Organisational Structure, Employee Information, Rec-
Robust and SecureUser Friendly and Scalable Modular and AdaptableInteractive & MultifunctionalSimple and Flexible
Optimize your manpower
RecruitmentProcess
Timesheet & Payroll
CompetencyMangement
PerformanceManagement
EmployeeSelf Services
Personnel Training& Career Planning
On Boarding
Utilities
UAE Far East & Oceania IndiaSuite 905, Cluster CPalladium TowerJumeirah Lake TowersDubai - UAE
Enables you to deliver an outstanding customer experienceGenerate insight on customer behavior for your sales teamTrack effectiveness of activities and campaignsFacilitates collaboration between team membersComprehensive reports help you make informed decisions
Marketing CampaignManagement
Support TrackingPre-Sales
Connectingthe Dots
CampaignManagement
E-mail &TeleMarketing
Sale ForceMangement
Service & SupportMangement
IntelligentDashboards & Reports
SeamlessERP Integration
UAE Far East & Oceania IndiaSuite 905, Cluster CPalladium TowerJumeirah Lake TowersDubai - UAE
