Date post: | 10-Apr-2017 |
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Professional Development Series
PDS SESSION 3 Track 3A: Mastering IQ, EQ, and CQ to Create Op9mal Career Balance
Facilitator: Nancy Kazdan, Founder & CEO, Market Share Interna:onal Panelists: Sandra Hurse, Senior Vice President, Global Head Talent Acquisi:on, Global Banking and Markets, Bank of America Obie McKenzie, Managing Director, BlackRock The Rev. Dr. Richard L. Tolliver – President and CEO of St Edmunds Redevelopment Corp.
The Professional Development Series
Session Agenda • Welcome • Video • Hear from the Panelists • Overview EQ + CQ • Group Sessions • Repor:ng • Process Feedback • Thank You
Mul:ple Intelligences
EQ
CQ
IQ
Session Goal & Ac:vity • The session overarching goal is to create awareness of the
importance of balance all three and will focus on EQ/CQ to help par:cipants think about ways that they can incorporate IQ/EQ/CQ into their career success.
• As an experien:al ac:vity each of three tables will do a different take on EQ/CQ with a vigneVe moderated by one of the panelists.
• To keep everyone engaged, par:cipants will brainstorm strategies which forms the basis of the response to the vigneVe.
• Think about your organiza:on, influencing management decisions, working with teams up/down/across the org, blending EQ/CQ for career success.
• At the end of the session people can walk away with Communica)on Dynamics as ac:ons to implement EQ/CQ effec:veness for their career and organiza:onal success.
EQ
CQ
IQ
• Focus on developing cognitive abilities; more academically oriented
• Generally thought to be established at birth
• Has been traditionally used to predict potential for one’s success
• Allows development of needed knowledge base
• Enables development of technical skills and abilities
• Enables conceptual thinking
• Focus on developing an understanding of an ability to manage emotions
• Can be enhanced throughout life
• Recently understood to be an important predictor of one’s potential for success
• Fosters understanding and management of your own emotions
• Promotes positive relationships
• Increases self-motivation and drive
• A person’s capability for successful adaptation to new cultural or unfamiliar settings
• Focus on developing cross cultural agility; more social awareness three key parts:
• Cultural Strategic Thinking (what you think and how you solve problems)
• Motivation (energized and persistent actions)
• Behavior (adaptive actions and behaviors)
• Generally thought to be evolve with time and life experiences
• Has been historically used to sustain relationships and social group acceptance
• Allows development of “in-group” knowledge and acceptance
• Enables development of declarative knowledge or knowledge about the state of things
• Valued as a strategic, competitive advantage for building mutual beneficial relationships
Mul9ple Intelligences
IQ + EQ + CQ
Cultural Intelligence Quo:ent (CQ) CQ defined as the degree to which you can func:on effec:vely in a variety of cultural contexts. An individuals ability to func:on effec:vely across na:onal, ethnic and organiza:onal cultures. Here’s what you can do: ü Find the mo9va9on ü Prepare for your encounter ü Reflect on everything you experience ü Act smart in the right context hQps://www.youtube.com/watch?v=JJ_LclEJU8k
Professional Development Series
Cultural Intelligence Quo:ent (CQ) 4 Capabili9es You can gain personal insight simply by thinking about your own CQ capabili:es in each of the following areas: CQ Drive The level of interest, drive, and mo:va:on to adapt inter-‐culturally. CQ Knowledge The level of understanding about how cultures are similar and different. CQ Strategy The degree to which one is mindful, aware and able to plan for mul:cultural interac:ons. CQ Ac9on The degree to which one can appropriately change verbal and nonverbal ac:ons by drawing upon a repertoire of behaviors and skills.
Professional Development Series
Emo:onal Intelligence Quo:ent (EQ) What I see What I do
With me
Self Awareness • Your ability to accurately perceive your own emotions and stay aware of them as they happen
• This includes keeping on top of how you tend to respond to specific situations and people
Self Management • Your ability to use awareness of your emotions to stay flexible and positively direct your behavior
• This means managing your emotional reactions to all situations and people
With others
Social Awareness • Your ability to accurately pick up on emotions in other people and get what is really going on
• This often means understanding what other people are thinking and feeling even if you don’t feel the same way
Relationship Management • Your ability to use your awareness of your emotions and the emotions of others to manage interactions successfully
• This includes clear communication and effectively handling conflict
E
Communica:on Dynamics 4 Types of Listening 5 Types of Ques9ons:
• The Not Interested/Non-‐Listener
• Open Ques:ons
• Feeling-‐Finding Ques:ons
• Delibera:ve/Evalua:ve Listener
• Analy:cal Ques:ons
• The Empathic Listener
• Clarifying Ques:ons
• Closure Ques:ons
• The Marginal Listener
Thank you to everyone for your contribu:on!
Professional Development Series