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Emotional IntelligenceEmotional Intelligence Emotional IntelligenceEmotional Intelligence ( (EIEI), often ), often
measured as an measured as an Emotional Intelligence Emotional Intelligence QuotientQuotient ( (EQEQ), describes an ability, ), describes an ability,
capacity, or skill to perceive, assess, and capacity, or skill to perceive, assess, and manage the emotions of one's self, of manage the emotions of one's self, of
others, and of groups. As a relatively new others, and of groups. As a relatively new area of psychological research, the area of psychological research, the
definition of EI is constantly changing.definition of EI is constantly changing.
Experts saysExperts says
Emotional Intelligence is the capacity to Emotional Intelligence is the capacity to recognize your own feelings and those of recognize your own feelings and those of other people, to be able to motivate yourself, other people, to be able to motivate yourself, to manage emotions in yourself and in your to manage emotions in yourself and in your relationships.relationships.
- Chris Walkins- Chris Walkins
Alexithymia and EIAlexithymia and EI
Alexithymia from the Greek words (literally Alexithymia from the Greek words (literally "without words for emotions") is a term coined by "without words for emotions") is a term coined by
Peter Sifneos in 1973 to describe people who Peter Sifneos in 1973 to describe people who appeared to have deficiencies in understanding, appeared to have deficiencies in understanding, processing, or describing their emotions. Viewed processing, or describing their emotions. Viewed
as a spectrum between high and low EI, the as a spectrum between high and low EI, the alexithymia construct is strongly inversely related alexithymia construct is strongly inversely related to EI, representing its lower range.The individual's to EI, representing its lower range.The individual's
level of alexithymia can be measured with self-level of alexithymia can be measured with self-scored questionnairesscored questionnaires
5 Primal Emotions5 Primal EmotionsLOVELOVE HAPPINESSHAPPINESS ANGERANGER SADNESSSADNESS FEARFEAR
Feeling MadFeeling Mad Feeling RemorseFeeling Remorse EmbarrassedEmbarrassed
Feeling shameFeeling shame
Primal Emotions build up to complex mental conditions that you don’t feel but rather arePrimal Emotions build up to complex mental conditions that you don’t feel but rather are
Act Act LoveLove
ActAct
HappyHappy
ActAct
AngryAngry
ActAct
SadSad
ActAct
FearfulFearfulrespectfulrespectful ExcitedExcited JealousJealous DisappointedDisappointed NervousNervous
SatisfiedSatisfied IrritatedIrritated PitifulPitiful RemorsefulRemorseful
ProudProud HatefulHateful BoredBored ConfusedConfused
CalmCalm DisgustedDisgusted depresseddepressed HopefulHopeful
confidentconfident frustratedfrustrated courageouscourageous
carefulcareful
A Model of Emotional Intelligence A Model of Emotional Intelligence & Organisational Effectiveness& Organisational Effectiveness
THE PIONEERS OF EMOTIONAL INTELLIGENCE
1990
Dr. Peter Salovey( Yale University )
Dr. John Mayer( University of New Hampshire )
MAYER-MAYER-
SALOVEY SALOVEY
FOUR BRANCH FOUR BRANCH
MODEL OF MODEL OF
EMOTIONAL EMOTIONAL
INTELLIGENCEINTELLIGENCE
The Mayer-Salovey Theory of The Mayer-Salovey Theory of Emotional IntelligenceEmotional Intelligence
Identifying EmotionsIdentifying Emotions – the ability to recognize how you – the ability to recognize how you and others feel.and others feel.
Emotional FacilitationEmotional Facilitation – the ability to generate emotion, – the ability to generate emotion, reason, think and create with this emotion.reason, think and create with this emotion.
Understand EmotionsUnderstand Emotions – the ability to understand – the ability to understand people’s emotions, what causes emotions and how people’s emotions, what causes emotions and how emotions changeemotions change
Managing EmotionsManaging Emotions – the ability which allows you to – the ability which allows you to harness the power of your emotions to make effective harness the power of your emotions to make effective
decisions and choicesdecisions and choices..
The Four Branches of Emotional IntelligenceThe Four Branches of Emotional Intelligence
Em
otio
nal I
ntel
ligen
ce PerceivingEmotions
FacilitatingThought
UnderstandingThought
ManagingEmotions
BRANCH NAME DESCRIPTION OF SKILLS INVOLVED
The ability to perceive emotions in oneself & othersas well as in objects, art, stories, music & other stimuli.
The ability to generate, use & feel emotion as necessary to communicate feelings or employ them in other cognitive processes..
The ability to understand emotional information, to understand how emotions combine & progress through relationship transitions & to appreciate such emotional meanings.
The ability to be open to feelings & to modulate them in oneself & others so as to promote personal understanding & growth.
The Emotional Competence The Emotional Competence FrameworkFramework
1.1. Self–AwarenessSelf–Awareness
2.2. Self-RegulationSelf-Regulation
3.3. MotivationMotivation
4.4. EmpathyEmpathy
5.5. Social SkillsSocial Skills
Personal Competence
(Relates to ourselves)
Social Competence
(Relates to others)
These emotionally intelligent capacities These emotionally intelligent capacities are:are:
1.1. IndependentIndependentEach makes a unique contribution to job performance.Each makes a unique contribution to job performance.
2.2. InterdependentInterdependentEach draws to some extent on certain others, with manyEach draws to some extent on certain others, with manystrong interactions.strong interactions.
3.3. HierarchicalHierarchicalThey build upon one another. E.g. self-awareness is crucialThey build upon one another. E.g. self-awareness is crucialFor self-regulation and empathy.For self-regulation and empathy.
4.4. Necessary but not sufficientNecessary but not sufficientHaving an underlying emotional intelligence ability does notHaving an underlying emotional intelligence ability does not
guarantee people will develop or display the associatedguarantee people will develop or display the associated
competencies, such as the climate of the organisation orcompetencies, such as the climate of the organisation or
the person’s interest will also determine if thethe person’s interest will also determine if the
competencies manifest themselves.competencies manifest themselves.
5.5. GenericGenericThe general list is to some extent applicable to all jobs.The general list is to some extent applicable to all jobs.
However, different jobs make differing competenceHowever, different jobs make differing competence
demands.demands.
These emotionally intelligent capacities are:These emotionally intelligent capacities are:
A Framework of Emotional A Framework of Emotional CompetenciesCompetencies