Emotional intelligenceEmotional intelligence

Old yard stick of Old yard stick of judgementjudgement

Old yard stick of Old yard stick of judgementjudgement

Training Training

Old yard stick of Old yard stick of judgementjudgement

Training Training

expertiseexpertise

New yard stick of judgementNew yard stick of judgement

New yard stick of judgementNew yard stick of judgement

How we manage ourselvesHow we manage ourselves

New yard stick of judgementNew yard stick of judgement

How we manage ourselvesHow we manage ourselves

How we handle othersHow we handle others

Less focusLess focus

Less focusLess focus

Technical expertiseTechnical expertise

More focusMore focus

More focusMore focus

InitiativeInitiative

More focusMore focus

InitiativeInitiative

EmpathyEmpathy

More focusMore focus

InitiativeInitiative

EmpathyEmpathy

AdaptabilityAdaptability

More focusMore focus

InitiativeInitiative

EmpathyEmpathy

AdaptabilityAdaptability

PersuasivenessPersuasiveness

CharacterCharacter

CharacterCharacter PersonalityPersonality

CharacterCharacter PersonalityPersonality Soft skillsSoft skills

CharacterCharacter PersonalityPersonality Soft skillsSoft skills CompetenceCompetence

CharacterCharacter PersonalityPersonality Soft skillsSoft skills CompetenceCompetence Emotional intelligenceEmotional intelligence

Emotional intelligenceEmotional intelligence

??

How to handle yourselfHow to handle yourself

How to handle yourselfHow to handle yourself Get along with peopleGet along with people

How to handle yourselfHow to handle yourself Get along with peopleGet along with people Work as a teamWork as a team

How to handle yourselfHow to handle yourself Get along with peopleGet along with people Work as a teamWork as a team LeadershipLeadership

Performance evaluationPerformance evaluation

Performance evaluationPerformance evaluation

FirstFirst Emotional intelligenceEmotional intelligence

Performance evaluationPerformance evaluation

FirstFirst Emotional intelligenceEmotional intelligence

SecondSecond IQIQ

Neuroscience Neuroscience

Neuroscience Neuroscience

Emotional brainEmotional brain

Neuroscience Neuroscience

Emotional brainEmotional brain

Thinking brainThinking brain

Training programmesTraining programmes

Training programmesTraining programmes

Based on academic modelsBased on academic models

Training programmesTraining programmes

Based on academic modelsBased on academic models

Not to boost their EINot to boost their EI

MisconceptionsMisconceptions

Misconceptions about EIMisconceptions about EI

Always niceAlways nice

MisconceptionsMisconceptions

Free hand to feelingsFree hand to feelings

MisconceptionsMisconceptions

Men and women are differentMen and women are different

MisconceptionsMisconceptions

Fixed geneticallyFixed genetically

MisconceptionsMisconceptions

Develop in early childhoodDevelop in early childhood

NowadaysNowadays

NowadaysNowadays

Can’t compete with products aloneCan’t compete with products alone

NowadaysNowadays

Can’t compete with products aloneCan’t compete with products alone

ButBut

NowadaysNowadays

Can’t compete with products aloneCan’t compete with products alone

ButBut

How we manage our peopleHow we manage our people

Why EI now ?Why EI now ?

DownsizingDownsizing

DownsizingDownsizing

Less employeeLess employee

DownsizingDownsizing

Less employeesLess employees More visibleMore visible

DownsizingDownsizing

Less employeesLess employees More visibleMore visible More accountableMore accountable

DownsizingDownsizing

Less employeesLess employees More visibleMore visible More accountableMore accountable Difficult to hide personality Difficult to hide personality

drawbacksdrawbacks

GlobalizationGlobalization

GlobalizationGlobalization

Multi culture peopleMulti culture people

GlobalizationGlobalization

Multi culture peopleMulti culture people Changing environmentsChanging environments

GlobalizationGlobalization

Multi culture peopleMulti culture people Changing environmentsChanging environments Rapid technological advancementRapid technological advancement

GlobalizationGlobalization

Multi culture peopleMulti culture people Changing environmentsChanging environments Rapid technological advancementRapid technological advancement Quiet war zoneQuiet war zone

New trendNew trend

Rising IQRising IQ

Rising IQRising IQ

Better nutritionBetter nutrition

Rising IQRising IQ

Better nutritionBetter nutrition Small familySmall family

Rising IQRising IQ

Better nutritionBetter nutrition Small familySmall family Computer gamesComputer games

Rising IQRising IQ

Better nutritionBetter nutrition Small familySmall family Computer gamesComputer games Good schoolingGood schooling

Dropping EQDropping EQ

Dropping EQDropping EQ

LonelinessLoneliness

Dropping EQDropping EQ

LonelinessLoneliness DepressionDepression

Dropping EQDropping EQ

LonelinessLoneliness DepressionDepression AngryAngry

Dropping EQDropping EQ

LonelinessLoneliness DepressionDepression AngryAngry AggressiveAggressive

What employers want ?What employers want ?

Good listeningGood listening

Oral communicationOral communication

Creative response to obstaclesCreative response to obstacles

ConfidenceConfidence

MotivationMotivation

Desire to excel in careerDesire to excel in career

Pride in accomplishmentsPride in accomplishments

Interpersonal effectivenessInterpersonal effectiveness

Negotiating skillsNegotiating skills

Leadership potentialLeadership potential

Competence Competence

InIn

Reading and writing Reading and writing

Read currents of situationRead currents of situation

Feel pulse of emotionsFeel pulse of emotions

Personality testsPersonality tests

Psychological disordersPsychological disorders

Poor predictors of job performancePoor predictors of job performance

Academic aptitudeAcademic aptitude

Academic aptitudeAcademic aptitude

School gradesSchool grades

Academic aptitudeAcademic aptitude

School gradesSchool grades

Advance learningAdvance learning

Professor McClelland Professor McClelland

( Harvard Professor )( Harvard Professor )

State department testsState department tests

State department testsState department tests

American historyAmerican history

State department testsState department tests

American historyAmerican history CultureCulture

State department testsState department tests

American historyAmerican history CultureCulture Language fluencyLanguage fluency

State department testsState department tests

American historyAmerican history CultureCulture Language fluencyLanguage fluency EconomicsEconomics

State department testsState department tests

American historyAmerican history CultureCulture Language fluencyLanguage fluency EconomicsEconomics Current affairsCurrent affairs

FindingsFindings

On-the job performanceOn-the job performance

On-the job performanceOn-the job performance

Academic performanceAcademic performance

On-the job performanceOn-the job performance

- ve- ve

Academic performanceAcademic performance

InterviewedInterviewed

InterviewedInterviewed

Super diplomatsSuper diplomats

InterviewedInterviewed

Super diplomatsSuper diplomats

Normal diplomatsNormal diplomats

FoundFound

ONEONE

Basic human abilityBasic human ability

Not measured inNot measured in

Academic testsAcademic tests

Academic testsAcademic tests

IQ testsIQ tests

To read Emotions of othersTo read Emotions of others

CorrelationCorrelation

IQ scores at entryIQ scores at entry

IQ scores at entryIQ scores at entry

Career performanceCareer performance

Less than 25 %Less than 25 %

??

75% reasons for job success 75% reasons for job success

Un-explainedUn-explained

Harvard graduatesHarvard graduates

Harvard graduatesHarvard graduates

LawLaw

MedicineMedicine

TeachingTeaching

EngineeringEngineering

CorrelationCorrelation

CorrelationCorrelation

Entrance examEntrance exam

Career successCareer success

ZeroZero

NegativeNegative

Professional selectionProfessional selection

EngineeringEngineering

FocusFocus

Intellectual abilitiesIntellectual abilities

Research showsResearch shows

EI EI IQIQ

Limits of IQ Limits of IQ

??

IQIQ

Threshold competence for entry Threshold competence for entry

Into jobInto job

Can’t Make you a starCan’t Make you a star

ExpertiseExpertise

Technical knowledge + experienceTechnical knowledge + experience

Robert stern berg Robert stern berg

( Yale psychologist )( Yale psychologist )

IntelligenceIntelligence

SuccessSuccess

On-the-job successOn-the-job success

On-the-job successOn-the-job success

ExpertiseExpertise

= =

IQIQ

ExpertiseExpertise

Basic competency to get job doneBasic competency to get job done

Translate your expertiseTranslate your expertise

IntoInto

Something marketableSomething marketable

ExcellenceExcellence

IQIQ ++ ExpertiseExpertise

IQIQ + + expertiseexpertise + + ??

PennPenn && MattMatt

Penn lackedPenn lacked && Matt hadMatt had

Emotional IntelligenceEmotional Intelligence

More complex jobMore complex job

More EI mattersMore EI matters

CompetenciesCompetencies

CognitiveCognitive

CognitiveCognitive

EmotionalEmotional

CognitiveCognitive ( mind )( mind )

EmotionalEmotional

CognitiveCognitive ( mind )( mind )

Emotional ( heart )Emotional ( heart )

CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning

Emotional ( heart )Emotional ( heart )

CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning

Technical expertiseTechnical expertise

Emotional ( heart )Emotional ( heart )

CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning

Technical expertiseTechnical expertise

Emotional ( heart )Emotional ( heart )ThoughtsThoughts

CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning

Technical expertiseTechnical expertise

Emotional ( heart )Emotional ( heart )ThoughtsThoughts

FeelingsFeelings

CognitiveCognitive

Cognitive competencyCognitive competency

Analysis aloneAnalysis alone

( Can be done by computers )( Can be done by computers )

Emotional competencyEmotional competency

FeelingsFeelings

AnalysisAnalysis

( Can’t be done by computers )( Can’t be done by computers )

ComputersComputers

Grammatical mistakesGrammatical mistakes

ComputersComputers

Grammatical mistakesGrammatical mistakes

Influence on readersInfluence on readers

Pre frontal lobesPre frontal lobes

Pre frontal lobesPre frontal lobes

Behind foreheadBehind forehead

Pre frontal lobesPre frontal lobes

Behind foreheadBehind forehead

Executive decision makingExecutive decision making

Area deep in brainArea deep in brain

Area deep in brainArea deep in brain

Harboring our emotionsHarboring our emotions

ConnectedConnected

Bundle of neuronsBundle of neurons

Balance between competenciesBalance between competencies

IsIs

crucialcrucial

Emotional competenceEmotional competence

EmpathyEmpathy

EmpathyEmpathy

To read the feelings of othersTo read the feelings of others

Social skillsSocial skills

Social skillsSocial skills

To handle those feelings artfullyTo handle those feelings artfully

Difference Difference

E IE I

ECEC

EIEI

Determine our potentialDetermine our potential

PotentialPotential

Self-awarenessSelf-awareness MotivationMotivation Self-regulationSelf-regulation EmpathyEmpathy relationshipsrelationships

ECEC

Ability to convert that potentialAbility to convert that potential

ThereforeTherefore

Good in EIGood in EI

ThereforeTherefore

Good in EIGood in EI

Does not meanDoes not mean

ThereforeTherefore

Good in EIGood in EI

Does not meanDoes not mean

Good in ECGood in EC

Self-awarenessSelf-awareness

Self-awarenessSelf-awareness

WeaknessesWeaknesses

Self-awarenessSelf-awareness

WeaknessesWeaknesses

StrengthsStrengths

Emotional competenciesEmotional competencies

Vary Vary

Emotional competenciesEmotional competencies

Vary Vary

with positionswith positions

Emotional competenciesEmotional competencies

Vary Vary

with positionswith positions

With professionsWith professions

EI in Technical peopleEI in Technical people

Technical peopleTechnical people

Inner drive to accept challengesInner drive to accept challenges

Technical peopleTechnical people

Inner drive to accept challengesInner drive to accept challenges Ability to persuade othersAbility to persuade others

Technical peopleTechnical people

Inner drive to accept challengesInner drive to accept challenges Ability to persuade othersAbility to persuade others Analytic thinkingAnalytic thinking

EC Frame workEC Frame work

EC Frame workEC Frame work

Personal competencePersonal competence

EC Frame workEC Frame work

Personal competencePersonal competence

Social competenceSocial competence

Personal competencePersonal competence

Personal competencePersonal competence

Self awarenessSelf awareness

Personal competencePersonal competence

Self awarenessSelf awareness

Self regulationSelf regulation

Personal competencePersonal competence

Self awarenessSelf awareness

Self regulationSelf regulation

MotivationMotivation

Social competenceSocial competence

Social competenceSocial competence

EmpathyEmpathy

Social competenceSocial competence

EmpathyEmpathy

Social skillsSocial skills

ParadigmParadigm

Greek wordGreek word PerceptionsPerceptions How we see the world ?How we see the world ?

Paradigms & mapsParadigms & maps

Paradigms & mapsParadigms & maps

Map is not territoryMap is not territory

Paradigms & mapsParadigms & maps

Map is not territoryMap is not territory

But tellsBut tells

How territory will look like ?How territory will look like ?

IslamabadIslamabad

And And

LahoreLahore

FrustrationFrustration

HelplessnessHelplessness

IneffectivenessIneffectiveness

No problem No problem

WithWith

No problem No problem

WithWith

Attitude and behaviourAttitude and behaviour

It leads us It leads us

Power of paradigmPower of paradigm

Attitudes and behavioursAttitudes and behaviours

Grow fromGrow from

These assumptionsThese assumptions

Paradigm shiftingParadigm shifting

Align paradigmsAlign paradigms

WithWith

laws of naturelaws of nature

PretendPretend

Character and emotionsCharacter and emotions

PretendPretend

Character and emotionsCharacter and emotions

Physical effortsPhysical efforts

Borrow strengthBorrow strength

Borrow strengthBorrow strength

Simple requestSimple request

Borrow strengthBorrow strength

Simple requestSimple request ReasoningReasoning

Borrow strengthBorrow strength

Simple requestSimple request ReasoningReasoning BriberyBribery

Borrow strengthBorrow strength

Simple requestSimple request ReasoningReasoning BriberyBribery ThreatThreat

Borrow strengthBorrow strength

Simple requestSimple request ReasoningReasoning BriberyBribery ThreatThreat forceforce

Depend on external forceDepend on external force

What happen ?What happen ?

What happen ?What happen ?

Source of borrowed strength Source of borrowed strength

No longer thereNo longer there

ReactiveReactive

Pro activePro active

ReactiveReactive

Inside -out approachInside -out approach

Be’sBe’s

Outside- in approachOutside- in approach

Have’sHave’s

ThoughtsThoughts

ThoughtsThoughts ActionsActions

ThoughtsThoughts ActionsActions HabitsHabits

ThoughtsThoughts ActionsActions HabitsHabits CharacterCharacter

ThoughtsThoughts ActionsActions HabitsHabits CharacterCharacter DestinyDestiny

EffectivenessEffectiveness

EffectivenessEffectiveness

P / PCP / PC

EfficiencyEfficiency

Organizational production capacityOrganizational production capacity

MachinistMachinist

Treat employeesTreat employees

AsAs

you want them to treat customersyou want them to treat customers

Circle of concernCircle of concern

Circle of concernCircle of concern

circle of influencecircle of influence

Holy Prophet ( PBUH )Holy Prophet ( PBUH )

ResponsibilityResponsibility

Response - abilityResponse - ability

Direct controlDirect control

Direct controlDirect control

( Own Behaviour)( Own Behaviour)

Indirect controlIndirect control

Indirect controlIndirect control

( Others Behaviour )( Others Behaviour )

No controlNo control

No controlNo control

( Situations )( Situations )

LeadershipLeadership

ManagementManagement

How to do things ?How to do things ?

How to do things ?How to do things ?

First things firstFirst things first

ManagementManagement

How to do things ?How to do things ?

First things firstFirst things first

What to do ?What to do ?

What to do ?What to do ?

Which things first ?Which things first ?

LeadershipLeadership

What to do ?What to do ?

Which things first ?Which things first ?

Financial bank accountFinancial bank account

Emotional bank accountEmotional bank account

Emotional bank accountEmotional bank account

UnderstandingUnderstanding

Emotional bank accountEmotional bank account

UnderstandingUnderstanding Care about little thingsCare about little things

Emotional bank accountEmotional bank account

UnderstandingUnderstanding Care about little thingsCare about little things CommitmentCommitment

Emotional bank accountEmotional bank account

UnderstandingUnderstanding Care about little thingsCare about little things CommitmentsCommitments Apologize sincerelyApologize sincerely

Emotional bank accountEmotional bank account

UnderstandingUnderstanding Care about little thingsCare about little things CommitmentsCommitments Apologize sincerelyApologize sincerely Personal integrityPersonal integrity

RelationshipsRelationships

RelationshipsRelationships

WinWin

RelationshipsRelationships

WinWin Win/loseWin/lose

RelationshipsRelationships

WinWin Win/loseWin/lose Lose/winLose/win

RelationshipsRelationships

WinWin Win/loseWin/lose Lose/winLose/win Lose/loseLose/lose

RelationshipsRelationships

WinWin Win/loseWin/lose Lose/winLose/win Lose/loseLose/lose LoseLose

RelationshipsRelationships

WinWin Win/loseWin/lose Lose/winLose/win Lose/loseLose/lose LoseLose Win/win or no dealWin/win or no deal