HUMAN R

ESOURCE

MANAGEM

ENT

LEVEL I

HUMAN RESOURCE MANAGEMENT

EMOTIONAL INTELLIGENCE

GROUP MEMBERS

1)DAVE LAL

2)CHEREY JOACHIM

3)NATALIA JONES

4)GONZALES GARCIA

5)EGON DURITY

6)HANNAH MUNGROO

AT THE END OF THIS PRESENTATION YOU WILL KNOW:

A) What is Emotional Intelligence .

B) The history of Emotional Intelligence

C) The four (4) branches of Emotional Intellegence

D) How is Emotional Intelligence different from Personality.

E) The impact of EQ in the Workplace.

DEFINITIONS OF EMOTIONAL INTELLIGENCE?

1. Emotional Intelligence is defined as the ability one has to understand and manage the emotion of one’s self, of others and of groups. It is often measured as Emotional Intelligent Quotient. (IQ)

2. Emotional Intelligence refers to the ability to perceive, control and evaluate emotions.

Components of Emotional Intelligence 1. Understanding One’s Emotion

Many people are aware of their feelings, yet lack the ability to understand the specific emotion occurring and its cause. An understanding of one’s emotion would include knowing what one is feeling as well as being able to pinpoint its causes and triggers.

2. Understanding and Interpreting Another’s Emotion.Your verbal and nonverbal emotional expression convey information about, both yourself and another persons thoughts and behaviours. A person needs to be able to interpret another’s person emotional state in order to determine appropriate responses.

3. Self ManagementA person has to know what to do with the emotion when it arises. Effectively dealing with emotions and moods by identifying causes and strategies to deal with them are key components of self management.

Basic emotions people experience.

sadness

Happiness

Surprise

LoveAnger

fear

HISTORY OF EMOTIONAL INTELLIGENCE

1930s - Edward Thorndike describes the concept of “social Intelligence” as the ability to get along with other people.

1940s - David Wechsler suggest that affective components of intelligence may be essential to success in life.

1950s -Abraham Maslow described how people can build emotional strength.

1985 - Wayne Payne introduced the term emotional intelligence in his book “ A study of emotion.”

1990- Psychologist Peter Salovey and John Mayer publish their landmark article “Emotional Intelligence in

the Journal Imagination, cognition and Personality.

1995 - the concept of Emotional Intelligence is popularized after publication of psychologist and New York Times Science writer Daniel Goleman’s book Emotional Intelligence: “why it can matter more than IQ).

BRANCHES OF EMOTIONAL INTELLIGENCE

Peter Salovey and John Mayer identified four different factors in Emotional Intelligence.

1. Perceiving Emotions The first step in understanding emotions is to accurately perceive them .In many cases this might involve understanding nonverbal signals such as body language and facial expressions.

2. Reasoning With Emotions This step involves using emotions to promote thinking and cognitive activity. Emotions help prioritize what we pay attention and react to.

Branches of Emotional Intelligence Continued……

3. Understanding Emotions The emotions that we perceive can carry a wide variety of meanings. If someone is expressing angry emotions, the observer must interpret the cause of their anger and what it might mean.

4. Managing Emotions. The ability to manage emotion effectively is a key part of emotional intelligence. Regulating emotions, responding appropriately and responding to the emotions of others are all important aspects of emotional management.

THE IMPACT OF EMOTIONAL INTELLIGENCE IN THE WORKPLACE

There are five emotional intelligence competencies that have proven to contribute

achievement in the workplace.

1. Intuition & EmpathyIntuition and Empathy is our awareness of another

person feelings, needs and concerns.It is important in the workplace for the following reasons:• Understanding others.• Customer Service Orientation – i.e. the ability to anticipate

and meet customers needs.• People Development – i.e. the ability to sense what others

need to grow, and develop their strengths.

Emotional intelligence competencies that have proven to contribute more to workplace achievement, continued…..

2. Social Skills This is our adeptness at including desirable responses in others. This competency is important n the workplace for the following reasons:

•Communication – Sending clear and convincing messages in the workplace.•Conflict Resolution- Negotiating and resolving disagreement with co-workers.•Team Capabilities- creating group synergy and pursuing collective goals.•Leadership – Inspiring and guiding groups of people.

Emotional intelligence competencies that have proven to contribute more to workplace achievement, continued….

3. Self Awareness.

Self awareness is knowing one’s internal states, preferences, resource and intuitions

This competency is important in the workplace for the following reasons:•Emotional Awareness: recognizing one’s emotion and their effects and impacts on those around us.•Accurate Self Assessment- Knowing one’s own strength and limits.\•Self Confidence- sureness about one’s self worth and capabilities.

Emotional intelligence competencies that have proven to contribute more to workplace achievement, continued….

4. Self Regulation Managing one’s internal states, impulses and resources.

This competency is important in the workplace for the following reasons:• Self Control- managing disruptive emotions and impulses.•Trustworthiness- maintaining standards of honesty and integrity.•Conscientiousness- taking responsibility and being accountable for personal performance.

Emotional intelligence competencies that have proven to contribute more to workplace achievement, continued….

4. Self Expectation and MotivationEmotional Tendencies that guide or facilitate reaching goals.

This competency is important in the workplace for the following reasons:•Commitment - aligning with the goals of the organization.•Initiative- readiness to act on opportunities without having to be told.•Optimism- persistence in pursuing goals despite obstacles and setbacks.

DIFFERENCE BETWEEN EI AND PERSONALITY

In psychology, personality refers to the emotion, thought, and behavior patterns unique to an individual.

Does having a good personality equate to success in the workplace? ……….No

Can a person with a good personality make error in jugdment ? …….. Yes

Thinking Part

Feeling Part IQ

EQ

Personality

MEASURING EMOTIONAL INTELLIGENCE

Emotional intelligence are measured in various ways. These include:1. Ability Testing This is measured only by having people answer questions and evaluating the correctness of those answers.

2..Emotional Competence Inventory (ECI)This is based on a Self – Assessment Questionnaire. It involves having people who know the individual, offer ratings of that person abilities on a number of different emotional competencies.

3. Reuven Bar-On EQ-IThis is a self report test design to measure competencies including awareness, tolerance, stress and happiness and problem solving. According to Reuven Bar –On, Emotional Intelligence is an array of cognitive capabilities competencies, and skills that influence one’s ability to succeed in coping with environmental demands and pressures.

Why emotional intelligence matters

•Because academic intellect is not enough•Managers/leaders have a profound implant of the organization they need.•Teaches employees to cope and change when uncertainty hits the workplace. •Self management(control) and effective personal relationship makes the difference between success and failure.

HOW PEOPLE WITH A LOW IQ THINK

If only I had finished schoolIf only I had better friendsIf only I had a better jobIf only I had been rich If only I was beautiful/

handsome

People with a low IQ don not think better of themselves

HOW A PERSON WITH A HIGH IQ THINK

A person with a high IQ says to themselves

“There is a time”

•To be patient and a time to decide•To confront an a time to withdraw•To be together and to be alone•To work and a time to play•To cry and a time to laugh•To fight and a time to love•To speak and a time to be silent

STRATEGIES FOR PROMOTING EMOTIONAL INTELLIGENCE

• D

•Listening for lesson of feelings

•Taking the time for mindfullness

•Understanding the cause

of feelings

•Differentiate between emotion and the need to take action.

•Develop listening skills

The end