Date post: | 11-May-2015 |
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© 2013, The Schutz Company. All rights reserved.
ODN of Western New York
Ethan Schutz
Emotions and Defensiveness in the Workplace
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Name
What you do
Why you are here
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© 2013, The Schutz Company. All rights reserved.
Emotional states“Logic” of emotionsUnwanted behaviorStaying positiveImplications
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© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Will Schutz, Ph.D.1925-2002
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© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Technical competence
CompatibilityPeople working well together
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
FIRO®
FundamentalInterpersonalRelationsOrientation
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C PCompatibility is directlyrelated to Productivity
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13
C PProductive teams created randomly:
50%
Productive teams created using FIRO:
75%© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Harvard
Albert Einstein School of Medicine
University of California Berkeley
University of Chicago
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© 2013, The Schutz Company. All rights reserved.
FIRO-B predicted behavior 75% accurately
What explained the other 25%?
Inclusion
Low High
Control
Low High
Openness
Low High
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Psychodrama
Psychosynthesis
Bioenergetics
Rolfing
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© 2013, The Schutz Company. All rights reserved.
Rigidity
Enemy of teamwork and
good relationshipsMonday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Rigidity
...stems from fears
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SadAngry
DisappointedWeak
NervousConfused
Scared© 2013, The Schutz Company. All rights reserved.
HappyContentSatisfiedStrong
ConfidentCapableJoyous
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Make decisions
Solve problems
Handle conflict
Listen to others
Speak to others
View others
Use time and energy
Fear affects our capacity to
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© 2013, The Schutz Company. All rights reserved.
Individual
Individual Individual
People
Task
Relationships CompatibilityProcess Network
Service Product
System
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IndividualIndividualIndividual
© 2013, The Schutz Company. All rights reserved.
People
Task
Relationships CompatibilityProcess Network
Service Product
System
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Behavior Inclusion Control Openness
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© 2013, The Schutz Company. All rights reserved.
0 1 2 3 4 5 6 7 8 9
Inclusion
Low High
The amount of contact with other people
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© 2013, The Schutz Company. All rights reserved.
0 1 2 3 4 5 6 7 8 9
Control
Low High
The structure of the interaction with other people, including directing and decision-making
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
0 1 2 3 4 5 6 7 8 9
Openness
Low High
The depth of the interaction with other people—expressing feelings, thoughts, and beliefs
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Behavior Inclusion Control Openness
Interpersonal Fear
Ignored/Abandoned
Humiliated/Embarrassed
Rejected/Disliked
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© 2013, The Schutz Company. All rights reserved.
Interpersonal fears can lead to...
Rigidity
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Ignored/Abandoned Humiliated/Embarrassed Rejected/Disliked
Inclusion
Low High
Control
Low High
Openness
Low High
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
“Please Lie to Me” I won’t…
…say what I see if you won’t say what you see.
…say what I’m thinking if you won’t say what you’re thinking.
Our Unspoken Working Agreement
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
“Please Lie to Me” I won’t…
…say what I’m really feeling if you won’t say what you’re really feeling.
…say what I want if you won’t say what you want.
…question you if you won’t question me.
Our Unspoken Working Agreement
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
I pretend…
…to trust people who I don’t.…to listen to people when I’m not.…to respect certain people when I don’t.…to agree when I don’t.…I don’t have to be right or get my way.…to be patient.…I want to be collaborative.…I’m not feeling critical.
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
I pretend…
…not to be frustrated when I am.…to know what I am doing when I don’t.…not to be afraid when I am.…I don’t want more recognition.…to want other people’s opinions.…I have things under control.…I want feedback.…to say what I think and feel.
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Opening a RestaurantHow will you invite your customers to feel:Opening a RestaurantHow will you invite your customers to feel:Opening a RestaurantHow will you invite your customers to feel:
Included and significant
Competent and in Control oftheir experience
Liked and treated in an Open, friendly way
and reduce concerns they have about being:and reduce concerns they have about being:and reduce concerns they have about being:
• being ignored• passed over• neglected• unimportant• forgotten
• humiliated• shamed• embarrassed• foolish• stupid
• rejected• disliked• judged harshly• treated coldly• not accepted
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Psychodrama
Psychosynthesis
Bioenergetics
Rolfing
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Behavior Inclusion Control Openness
Feelings Significance Competence Likability
Self-Concept(behavior)
Aliveness Self-Determination
Self-Awareness
Self-Concept(feelings)
Self-Significance
Self-Competence Self-Like
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
Behavior Inclusion Control Openness
Feelings Significance Competence Likability
Self-Concept(behavior)
Aliveness Self-Determination
Self-Awareness
Self-Concept(feelings)
Self-Significance
Self-Competence Self-Like
Monday, March 4, 13
Imagery/Visualization
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StructuredExperiences
Assessment Tools
Self-Perception
Feedback
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.
www.TheHumanElement.com
Monday, March 4, 13