Emotions are intense feelings that are firected at someone or something . They are reactive to a person . One tends to his or her emotions when he or she is happy about something or afraid of something .

Moods are feelings that tend to be less intense and are often not directed at a person at a person or event .Moods have long lasting effect

Difference between Emotions & Moods……

Emotions

Moods

1. Emotions are caused by specific event

1. Cause of moods is often general or unclear .

2. Emotions last for shorter duration usually few seconds .

2. Moods lasts for longer durations usually hours or days .

3.Emotions are usually accompanied by facial expressions .

3. Moods are not usually accompanied by any facial expressions .

4.Emotions are specific in nature.

4. Moods are general in nature

5. Emotions are action oriented i.e. they lead us to take an action immediately

5.Moods are not so action oriented rather they make u think before taking an action.

While not universally accepted, there appear to be six basic emotions:1. Anger2. Fear3. Sadness4. Happiness5. Disgust6. Surprise

All other emotions are subsumed under these six May even be placed in a spectrum of emotion:

◦ Happiness – surprise – fear – sadness – anger - disgust

Emotions cannot be neutral.

Emotions (“markers”) are grouped into general mood states.

Mood states affect perception and therefore perceived reality.

Positive mood is a dimension of mood consisting of positive expressions such as excitement , self-assurance & cheerfulnessat the high end and boredom & tiredness at the low end .

Negative Mood is a dimension consisting of nervousness , stress and anxiety at a high end and relaxation and calmness at the low end.

Rationality & emotions are in conflict with one another i.e. if we show our emotions we tend to be irrational. We must have the ability to experience emotions to be rational because our emotions provide important information about how we understand the world around us . It is also said that displaying emotions such as sadness to the extent of crying is very toxic to one's career and therefore emotions are critical to rational thinking .

Therefore we can say that….

◦Expressing emotions publicly may be damaging to social status

◦Emotions are critical to rational decision-making

◦Emotions help us understand the world around us

Emotions help to humans to solve problems

Emotions helps to motivate people in engaging them in actions that are important for survival.

Emotions whether positive or negative do serve some useful purpose.

Negative emotions such as anger also serve some purpose such as anger may sometimes help us to protect our rights when we think they are being violated.

Similarly , positive emotions also have some purpose like for example an employee who finds a customer nice & corporative may provide him better customer service.

PERSONALITY

Most people have built-in tendencies to experience certain moods and emotions more frequently then others and therefore people differ in how intensely they experience the same emotion.

Day of the week and Time of the dayPeople are found more happy in the weekends. People

also differ according to the time of the day whether morning or evening .

However most of us follow same pattern . Levels of positive effect tend to peak between walking and sleeping . Negative effect however shows little fluctuations throughout the day

Weather Many people think that their mood is tied to the

weather .However it is suggested that weather has little effect on mood . It was also concluded that people do not report a better mood on bright and sunny days or bad moods on dark and rainy days .Illusory correlation which occurs when people associate two events but in reality there is no connection explains why people tend to think nice weather improves there mood.

Stress

Stress affects emotions and moods .For example students have higher level of fear before exam, but their fear vanishes once the exam is over . As it is said that even the constant low level stressful events has a potential to cause workers to experience an increasing level of strain Such increasing levls of stress can lead to negative emotions and moods

Social Activities Social activities increase positive mood and have

lesser effect on negative moods. Also the people in the social interactions tend to be in good moods. Also the social activity being performed matters , its also suggested that physical and informal activities are more associated with positive moods than as to formal or mental activities .

SleepSleep quality does affect mood. People like

undergraduates or adult workers tend to get more tired and angry if they don’t get proper sleep. Less sleep of previous night make people less alert , irritable and unsatisfied .

ExerciseExercises may help to put you In a positive mood specially

those facing depressions otherwise this does not strongly effect one’s moods or emotions .

Age Emotional experience tends to improve as we get

older i.e. we experience fewer negative moods .

Gender It is believed that women tend to be more

emotional then men but its is also that women can hold on to her emotions for more longer then men .Women feel emotions more intensely, have longer-lasting moods, and express emotions more frequently than do men .

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.

Emotional dissonance—Inconsistencies between the emotions we feel and the emotions we project.

Types of Emotions Felt Emotions An individual’s actual emotions

Displayed Emotions

Emotions that are organizationally required and considered appropriate in a given job

The theory demonstrates that:

Employees react emotionally to things that

happened them at work and this influences

their job performance and satisfaction

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◦ Individual response reflects emotions and mood cycles.

◦ Current and past emotions affect job satisfaction.

◦ Emotional fluctuations create variations in job satisfaction and performance.

◦ Both negative and positive emotions can distract workers and reduce job performance.

A person’s ability to:◦ Be self-aware

Recognizing own emotions when experienced◦ Detect emotions in others◦ Manage emotional cues and information

EI plays an important role in job performance EI is controversial and not wholly accepted

◦ Case for EI: Intuitive appeal; predicts criteria that matter; is

biologically-based.◦ Case against EI:

Too vague a concept; can’t be measured; its validity is suspect.

Emotions and Selection◦ Emotions affect employee effectiveness.

Decision Making◦ Emotions are an important part of the decision-

making process in organizations. Creativity

◦ Positive mood increases creativity. Motivation

◦ Emotional commitment to work and high motivation are strongly linked.

Leadership◦ Emotions are important to acceptance of messages

from organizational leaders.

Interpersonal Conflict◦ Conflict in the workplace and individual emotions are

strongly intertwined. Negotiation

◦ Emotions can impair negotiations. Customer Services

◦ Emotions affect service quality delivered to customers which, in turn, affects customer relationships.

Job Attitudes◦ Can carry over to home

Deviant Workplace Behaviors◦ Negative emotions lead to employee deviance (actions

that violate norms and threaten the organization).

Do people experience emotions equally?◦ No. Culture can determine type, frequency, and

depth of experienced emotions Do people interpret emotions the same way?

◦ Yes. Negative emotions are seen as undesirable and positive emotions are desirable

◦ However, value of each emotion varies across cultures Do norms of emotional expression vary?

◦ Yes. Some cultures have a bias against emotional expression; others demand some display of emotion

◦ How the emotions are expressed may make interpretation outside of one’s culture difficult

Moods are more general than emotions and less contextual

Emotions and moods impact all areas of OB Managers cannot and should not attempt to

completely control the emotions of their employees

Managers must not ignore the emotions of their co-workers and employees

Behavior predictions will be less accurate if emotions are not taken into account

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