EMPLOYEE ASSISTANCE PROGRAM ANNUAL REVIEW

2011

Executive Highlights

• 94% Return on Investment for direct services provided

• 966 hours of employee counseling

• 48% of work/life referrals were for legal services

• ACI received CNIC’s Certificate of recognition

• YouTube Channel for trainings and tutorials

• ACI mobile APP coming soon!

Service Outcomes

Over 1,000 hours of consultation provided

Mgt Training & Employee Seminars

25 hours $350/hr $8,750.00

Employee Counseling 966 hours $225/hr $217,350.0

0

Consultation: Work/Life & Concierge

862 hours $150/hr $129,300.00

Consultation: Employee 66 hours $150/hr $9,900.00

Consultation: HR, SVR

& Managemen

t

194 hours $150/hr $29,100.00

Marketing &

Technology75 hours $150/hr $11,250.00

$405,650.00

94%return-

on-investmen

t

Training & Crisis Response

• 25 hours of EAP training and CISD services– Substance Abuse Awareness– Balancing Work and Family– Building a Better Team– Managing Conflict– Anger Management– Leadership vs. Management– Time Management– Coping with Financial Stress During the Holidays– Personalities in the Workplace (6)– EAP Orientation (4)

• Comprehensive emergency resources, referrals and information

• Flyers, website and social media updates

Work/Life Balance

Legal (48%)

Financial (41%)

General Work/Life (7%)

Child Care (1%)

Financial Hardship (1%)

Education (<1%)

Care Kit (<1%)

Elder Care (<1%)

Pet Care (<1%)

General Concierge (31%)

Travel (31%)

Community-Based Resources (22%)

Home Services (8%)

Personal Services (4%)

Entertainment (4%)

Work/Life Concierge

Program Promotion

• NEW Upgraded Virtual Folder

• NEW Updated Promotional Campaign

• Crisis Support materials

0-19 20-29 30-39 40-49 50-59 60+

0%

10%

20%

30%

40%

50%

Family Member or Other

Employee

0% 20% 40% 60% 80% 100% 120%

<6 Months <1 Year 1-5 Years 6-10 Years

11-15 Years

16+ Years

0%

20%

40%

60%

80%

0%

20%

40%

60%

80%

0%

10%

20%

30%

40%

Male

Female

0% 10% 20% 30% 40% 50% 60% 70% 80%

Quarter 1

Quarter 2

Quarter 3

Quarter 4

Annual

Demographic Comparison

Each quarter is defined and compared to CNIC’s annual totals

Age Range:

Gender: Who is Initiating Contact with ACI:

Years Employed:

Referral Source: Job Category:

Moving Forward: 2012

Program Access

Access:

Phone

Email

Text

Web

APP

Skype

International

2012

ACI is ready to assume the remainder of the International contract in 2012. With creative marketing and promotion to individual locations, ACI will increase awareness and utilization of the EAP program OCONUS.

ACI has resources within the local culture—whether city or neighborhood, corporate or family. By working with personnel who spend time in-country, the EAP services maximize the appeal to the population. Quality assurance is maintained by consistent location outreach and consultation.

It’s not language, it’s culture.

Jan-

11

Feb-

11

Mar

-11

Apr-1

1

May

-11

Jun-

11

Jul-1

1

Aug-1

1

Sep-

11

Oct

-11

Nov-1

1

Dec-1

1

0

1

2

3

4

EAP Cases

Work/Life Cases

2011

• WPO Services CNIC population OCONUS with less than ½ % utilization

• September ACI assumes Guam & Gitmo (33% of 2011 international calls)

Program Success

In summary, since the implementation of the ACI EAP Program there has been the highest level of enthusiasm, support, integration and partnership between all the elements at ACI, Laurus and CNIC. The outcome data show work loss avoided, an average savings of 17 hours per case. ACI is grateful to CNIC and Laurus for their trust and confidence in ACI services. We are all looking to the future for more and better, wider and broader services to the total population that is CNIC.