Employee effectiveness

2© 2010 Hay Group. All rights reserved

How does it work?

Contents

What is it?

01

What jobs does it do?

02

Why this offering?

03 04About Productized Services

06 0705

3© 2010 Hay Group. All rights reserved

Employee Effectiveness is a powerful, online survey tool that provides valuable insights into the factors preventing employees from performing at their best. By identifying these barriers to performance, your organization can create a more positive environment, that leads to quantifiable improvements.

4© 2010 Hay Group. All rights reserved

Identify barriers to individual performance

Find out how employees view the effectiveness of their organization and work environment

Improve employee retention

1. What jobs does it do?

A

C

B

Help leaders to understand how to improve employee effectiveness in their teamsE

Understand how to improve employee effectiveness across your organizationD

Highlights areas to focus your resources for the best ROIF

5© 2010 Hay Group. All rights reserved

Why this offering?

Uniquely measures engagement and enablement. Many traditional employee surveys just focus on measuring employee engagement but our research, over 35 years, shows that employee enablement is just as important to improving organization performance. This survey analyzes 12 separate drivers of engagement and enablement.

Proven links to better performance and higher retention Quick and easy to use Benchmarked against a global database of 4 million people in over 400

organizations so you can compare your results against sectors, countries and regions.

6© 2010 Hay Group. All rights reserved

How does it work?

Our research shows that employee effectiveness is not just driven by engagement but also enablement – ensuring that jobs and work environments support employees to channel their motivation into productive action.

Clear / promising direction Confidence in leaders Quality and customer focus Respect and recognition Development opportunities Pay and benefits

Performance management Authority and empowerment Resources Training Collaboration Work, structure, and process

Drivers

Results Employee engagement

Commitment

Discretionary effort

Employee enablement

Optimized roles

Supportive environment

EMPLOYEEEFFECTIVENESS

Enhance individual performance /

productivity

Drive business performance

Enhance corporate value in marketplace

Establish innovative, competitive organization

Attract and retain talent

Improve quality of services, customer satisfaction

7© 2010 Hay Group. All rights reserved

How does it work?

Hay Group studies show that when high levels of employee engagement are combined with high levels of employee enablement organizations achieve significantly improved productivity, better customer satisfaction and superior financial returns.

High engagement only

High engagement + high enablement

Employee performanceIncrease above performance expectations 50%

-54%

89%

x4.5

10%

-40%

71%

x2.5

Employee retention Reduction in turnover rates

Customer satisfactionCustomer satisfaction rates

Financial success5-year Revenue Growth

Source: Based on linkage case studies using Hay Group’s global normative database

8© 2010 Hay Group. All rights reserved

How does it work? - Benchmarking

A comprehensive set of benchmarks will place your survey results in context to identify strengths and opportunities

5 Region and 56

country norms for local

benchmarking

High Performance benchmarks based

on the survey results of circa 40

top global companies ,with

outstanding ROA, ROI, ROE

Benchmarks updated annually to reflect current

trends in employee opinion and

corporate culture

Benchmarks for 20 major industry

groups (e.g. Automotive,

Financial Services, FMCG,

Manufacturing)

Markets High PerformanceTime-based Industries

9© 2010 Hay Group. All rights reserved

How does it work? - Dimensions

• Engagement• Enablement• Authority & Empowerment• Clear & Promising Direction• Collaboration• Confidence in Leadership• Development Opportunities• Pay & Benefits

• Performance Management• Quality & Customer Focus• Resources• Respect & Recognition• Training• Work, Structure & Processes

The survey includes 49 specific questions that cover a total of 14 discrete dimensions.

10© 2010 Hay Group. All rights reserved

How does it work? - Reporting

Reporting includes: a detailed view of your overall organization results categorized by the percentage of

favorable, neutral and unfavorable responses. individual reports of your choice for business unit, region or function a segmentation analysis of your employees that categorizes each respondent into one

of four groups: most effective; frustrated, detached of least effective. This provides an excellent view on the effectiveness of the organization.