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1 Balancing Global and Local needs: Skanska’s journey towards digital workplace
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Balancing Global and Local needs: Skanska’s journey towards digital workplace
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Hanna KarppiHead of Digital WorkplaceSkanska Group
LinkedIn: hannakarppiTwitter: @[email protected]
United States
SwedenFinland
Norway
DenmarkUnited Kingdom
Poland
Slovakia
Hungary
Czech Republic
Romania
- 43,000 employees- Construction and Project Development- 2015 revenues: 16,5 billion €
Skanska worldwide
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OneSkanska digital workplace journey
Local information and
tools
Skanska intranets
2008
OneSkanska intranet
2010
Restructured OneSkanska
intranet 2015
OneSkanska Social
intranet2016
Global and local
information and tools
Improved findability and
usability
Encouraging knowledge sharing and
collaboration
Integrated local and global tools with
mobile access
OneSkanska Digital
workplace2017
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Quite good
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OneSkanska digital workplace journey
Local information and
tools
Skanska intranets
2008
OneSkanska intranet
2010
Restructured OneSkanska
intranet 2015
OneSkanska Social
intranet2016
Global and local
information and tools
Improved findability and
usability
Encouraging knowledge sharing and
collaboration
Integrated local and global tools with
mobile access
OneSkanska Digital
workplace2017
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Working together cross borders
SteeringGroup
Project Team
One-Skanska
users
AdvisoryGroup
ReferenceGroup
LocalWork
Groups
IT developers
• Continuous dialogue• Clear roles and responsibilities• Understanding of organization
& technical knowledge• Change was welcomed and
teams were motivated
About 100 user interviews around the world
Survey for 2,200 users (over 1,700 responses)
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User perspective
Workshops with communications,HR & IT
− Global intranet is valued
− Content and stories from around the Skanska world createcommitment and employee pride
− Content is good but it is difficult to find
− Intranet is used for benchmarking other units − People want to share their own knowledge and experiences and
learn from others – intranet didn’t enable this well enough
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Findings (2014)
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Then it was time for hard work
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OneSkanska intranet − New improved structure, navigation,
functionality & design
− Launched in April 2015
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New Structure and Navigation
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Some of the New Functionality
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How did it go?
What was wrong with the old one? This is even worse.
− Low resistance thanks to well-run project
− More intuitive and user friendly solution
− More freedom to the local units without compromising the global scope
− High adaptation thanks to good manuals and video tutorials
− Little feedback but mostly positive
− All feedback was answered personally
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Actually it went really well…
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OneSkanska Play− Global video platform launched in
September 2015
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OneSkanska Groups− Upgraded global collaboration tool
launched in November 2015
− File sharing, blogs, wikis, conversations, discussion boards, project planning, co-editing etc.
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OneSkanska digital workplace journey
Local information and
tools
Skanska intranets
2008
OneSkanska intranet
2010
Restructured OneSkanska
intranet 2015
OneSkanska Social
intranet2016
Global and local
information and tools
Improved findability and
usability
Encouraging knowledge sharing and
collaboration
Integrated local and global tools with
mobile access
OneSkanska Digital
workplace2017
2016-09-22 Communications & Marketing Conference 2016 − Global Digital Workplace at Skanska 22
Organizing for digital workplace
Steering CommitteeBusiness, IT, Comms and HR representatives
Program TeamAdvisory Team
Project 2Project Manager(s)
Project 3Project Manager(s)
Project 4Project Manager(s)
Project 5Project Manager(s)
Reference teamBU members
Project 1Project Manager(s)
Reference teamBU members
Reference teamBU members
Reference teamBU members
Reference teamBU members
SET Sponsor
20XX-XX-XX Internal information − Name of presentation 23
Connection to the company strategy and values
2016-09-22 Communications & Marketing Conference 2016 − Global Digital Workplace at Skanska 24
Digital Workplace for Skanska
Outcomes- Smoother workflow- Increased
collaboration- Happy employees- More innovation- Happy customers- Mobility- Diversity & Inclusion- Transparency= Increased revenueand lower cost
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Success factors − Devoting resources for regular user studies
− Prioritizing user and organizational needs instead of technical solutions
− Securing involvement of, and open dialogue with, different stakeholders
− Implementing new tools in manyseparate phases
− Connecting digital development to company strategy
− Being open to revise what you have done before and change “good” solutions
