employeeinvolvement in action:the ResMed engagement survey
Frank Basile2011 ARCS Clinical & Leadership Conference & AGM Sydneye: [email protected]
content
2
employee involvement and it’s impact on employee engagement and organisational performance
employee involvement in action – the ResMedcontinuous improvement program
practical tips for involving your employees in decisions that concern them
content
3
employee involvement and it’s impact on employee engagement and organisational performance
employee involvement in action – the ResMedcontinuous improvement program
practical tips for involving your employees in decisions that concern them
defining employee involvement
5
more involvement from people that
will be directly affected
management set deadlines and objectives without consulting the players first to check if
they are realistic
ideas need to be implemented a
bit more
have more confidence in us
and take account of our
suggestions
listen to the workers, managers are not
always right
engagementmodel
6
Based on Langford, P. H. (2009). Measuring organisational climate and employee engagement: Evidence for a 7 Ps model of work practices and outcomes. Australian Journal of Psychology, 61, 185-198.
purpose• organisation
direction
• results focus
• mission &
values• ethics• role clarity
• diversity
participation• leadership
• recruitment
• cross-unit cooperation
• learning & development
• involvement
• reward & recognition
• appraisal• supervision• career
opportunities
people• motivation &
initiative
• talent• teamwork
passion (engagement)• organisation commitment• job satisfaction
• intention to stay
performance• organisation objectives• change & innovation
• customer satisfaction
property• resources• processes
• technology• safety
• facilities
peace• wellness• work-life balance
• flexibility
DR
IVE
RS
OU
TC
OM
ES
7
gap analysis
Results Focus
Work/Life Balance
SupervisionTalent
Ethics
ResourcesFlexibility
Cross-Unit CooperationInvolvement
Career Opportunities
Entrepreneurship
Teamwork
Diversity
Role Clarity
Mission & Values
SafetyWellness
Motivation &
Initiative
Workload Organisation DirectionProcesses
Recruitment & Selection
Facilities Leadership
TechnologyLearning &
Development
Performance Appraisal
Rewards & Recognition
Middle ManagementResearch
Teaching
Community
Engagement
importance
pe
rfo
rma
nc
e
higherlower
low
erh
igh
er
maintain
prioritise
See Mingo, S., & Langford, P. H. (2008). The HRM-Performance Link: A Longitudinal, Business-Unit Investigation. Proceedings of the 22nd Annual Conference of the Australian and New Zealand Academy of Management, Auckland, New Zealand, December.
promote
limit
Gap analysis based on
over 100,000 employees
across more than 2,000 of
Voice Project’s
research & consulting
clients
em
plo
yee
sat
isfa
ctio
n
impact on engagement & performance
content
8
employee involvement and it’s impact on employee engagement and organisational performance
employee involvement in action – the ResMedcontinuous improvement program
practical tips for involving your employees in decisions that concern them
changes in involvement scores
10
59
65 65
41
47 49
33
44
54
30
40
50
60
70
80
90
100
2007 2008 2010
% o
f fa
vo
ura
ble
re
spo
nse
s
I am encouraged to give feedbackabout things that concern me
I am consulted before decisions thataffect me are made
When I raise an issue to improve aprocess I see actions taken
changes in outcome scores
11
59
65 65
41
47 49
33
44
54
75
7980
79
85
89
30
40
50
60
70
80
90
100
2007 2008 2010
% o
f fa
vo
ura
ble
re
spo
nse
s
I am encouraged to give feedbackabout things that concern me
I am consulted before decisions thataffect me are made
When I raise an issue to improve aprocess I see actions taken
Employee Engagement
Organisational Performance
content
12
employee involvement and it’s impact on employee engagement and organisational performance
employee involvement in action – the ResMedcontinuous improvement program
practical tips for involving your employees in decisions that concern them
practical tips for involving employees
13
ensure the consultation process is continuous
set up regular meetings
ask open questions