A

DISSERTATION

PROJECT REPORT

ON EMPLOYEE RETENTION

IN

APOLLO HOSPITAL.

1

Chapter -I

Introduction

2

1. INTRODUCTION:Staff turnover is the total movement of employees in and out of the boundaries of the organisation Considering this definition transfers to a different branch or plant would not be considered as staff turnover. Staff turnover is perceived as a final and permanent act .Employee turnover is a ratio comparision of the number of employees a company must replace in a given time period to the average number of total employees.

An organisation’s strength lies in its efficient workforce. The smooth running of a healthcare organization relies on the co-ordination and co-operation between the doctors and support staff. An employee once integrated into the system or when he is a part of a team responsible for certain assignments creates a vacuum when he /she leaves the organisation ,a vacuum that may sometimes have severe repercussions. Loss of personnel occurs in all types of organizations and is not limited to any particular type or discipline, however suffering significant personnel loses can prove to be devastating to the organization. Hence utmost care must be taken to meet the legible needs of an employee. Many factors play a role in the employee turnover rate of any company and these can stem from both the employer and the employees. This project was undertaken to figure out the primary reasons behind the employee turnover probable measures that can reduce the attrition rate.

However , the employee turnover is linked to job satisfaction of the employees with the evitable result the organizations are mostly concerned with the reasons why employees want to leave the organization.

Turnover reflects the effect of the balance between organizational benefits (pull factors)and career attitudes to work (push factors).

Employee retention refers to the various policies and practices which let the employees stick to an organization for a longer period of time .Every organization invests time and money to groom a new recruit make him a corporate ready material and bring him at par with the existing employees. The organization is completely at loss when the employees leave their job once they are fully trained. Employee retention takes into account the various measures taken so that an individual stays in an organization for the maximum period of time.

1.1 PURPOSE OF THE PROJECT:

There is need to develop a fuller understanding of the employee turnover more especially the sources-what determines employee turnover effects and strategies that managers can put in place minimize turnover. With globalization which is heightening competition ,organizations must continue to develop tangible products and provide services which are based on strategies created by employees. These employees are extremely crucial to the organization since their value to the organization is essentially intangible and not easily replicated. Therefore managers must recognize that employees as major contributors to the efficient achievement of the organization’s success.

3

1.2 IMPORTANCE OF STUDY OF ATTRITION:

Organizations invest a lot on their employees in terms of induction and training, developing, maintaining and retaining them in their organization. Therefore managers at all costs must minimize employee’s turnover by studying the reasons for the attrition of employees and take measures for their retention.

1.3 PROJECT OBJECTIVES:

This project is being carried out-

To analyse the factors evident for current retention rate in APOLLO. To find out the causes for attrition rate in APPOLO. To study the measures for the restructuring of retention policy in particular.

1.4 RESEARCH METHODOLOGY:

The methodology followed for conducting the study includes the specification of research design, sample design , questionnaire design, data collection and statically tools used for analyzing the collected data.

Research design

The research design used for this study is of exploratory type.

Population

The total element of the universe from which sample is selected for the purpose of study is known as population . The population of my research is the employees of APOLLO hospital.

Sample size

All the items consideration in any field of inquiry constitutes a universe of population. In this research only few items can be selected from the population for our study purpose. The item selected constitute what is technically called sample . Here sample size is 30 employees from total population of cap foundation and capwdi.

Data collection

The data source :- primary data and secondary data

4

Primary data:-

The primary data required for this project work was collected through questionnaires. This method consist of preparing detailed questions covering the employee satisfaction standards in the company. Thereafter it was distributed among 30 employees from total population of APOLLO Hospital. And Randomly selected 30 people from there. Further, no names were sought from those filling in this questionnaire so as to obtain their free and frank opinion as also to protect their privacy

Secondary data:-

As secondary data is data which has been collected earlier for other proposes, the requirement of this type of data with respect to this type of report was obtained from the company websites, advertisements, journals.

The research approach:- survey method

The research instrument:-questionnaire method

The respondents:- APOLLO Hospital

Questionnaire schedule:-

Questions are framed in an way that answer reflects the ideas and thoughts respondents with regard to level, of satisfaction of various factors of job satisfaction , the questionnaire has total 44 questions and liker scaling technique has been use for each questions

1. Highly Negative Influence

2. Negative Influence

3. No Influence

4. Influence

5. Highly Influence

1.5 LIMITATIONS

1.It was difficult on the researcher’s part to interact or interview the absentee employees or ex- employees of the organization, many of whom remained incommunicado.

2.The study was done only on the employees continuing during the period prior to the acceptance of their resignation but did not include the employees absconding from the organization.

3.The data collected through questionnaire might face some difficulties due to the following reasons

5

Some employees might have faced hardship to understand the proper meaning of the queries.

Some might be hesitate to present their adverse comments on the organization. Some people might have filled up the questionnaire in haste without much consideration.

4.The sample size taken was too small in proportion to the total population of the organization and this may affect the better interpretation of the efficacy of the project.

6

Chapter – IILiterature Review

7

Chapter – III

COMPANY PROFILE

COMPANY PROFILE

8

APOLLO HOSPITALS is an Indian hospital chain based in Chennai, India. It was founded by Dr Prathap C. Reddy in 1983 and has hospitals in India, Bangladesh, Kuwait and Qatar. Several of the group's hospitals have been among the first in India to receive international healthcare accreditation by America-based Joint Commission International (JCI).

The Apollo Hospitals Group is the pioneer of integrated healthcare delivery in India. With over 8500 beds across 50 hospitals within and outside India, the Apollo Hospitals Group is one of the largest healthcare groups in Asia and has some of the best hospitals in India. The legacy of touching lives stems from the four pillars of our philosophy - experience, excellence, expertise and research. We pride ourselves for constantly being on the cutting edge, and going the extra mile to stay relevant and revolutionary.

The group has developed services in telemedicine, after starting a pilot project in 2000 in Pratap Reddy's home village. At present, Apollo hospitals are present in 120 countries around the world.

APOLLO HOSPITALS BHUBNESWAR, the 49TH Hospital of the major healthcare group was inaugurated on 5th of March 2010.

APOLLO HOSPITALS, BHUBNESWAR ,is a 350-Bedded Tertiary Care Hospital with state-of-the-art technology,206,158sq.ft.

The Hospitals Outpatient Department(OPD) has 37 consultation chambers for consultants of all departments along with outpatient services in Ophthalmology ,ENT, Dermatology, Dentistry etc.

Medical and Surgical Cardiac Sciences,Oncology,Neurosciences(Neurology and neurosurgery &Neurophysiology),Urology ,Nephrology,Rheumatology,Endocrinology,etc are some of the departments having state-of-art facilities here.

This tertiary care hospital has an excellent amalgamation of medical specalities,labratory services,Imaging(Radiology)and Rehabilitation servicesnwith sophisticated Therapeutic/Diagnostic equipments.This health care institution has 64 ICU Beds and is the largest corporate hospital in Odisha offering world class diagonistic,medical and surgical facilities.

APOLLO HOSPITAL,BHUBNESWAR has also got a level 3 NICU and is equipped with advance ventilators,and other equipments.Neonatal retrieval system is also available here for the first time in Odisha.

SERVICES:-

Services rendered can be categorized into five broad areas:-

9

o Setting up a health care facility Business Planning & Clinical Visioning Hospital Planning and Design Medical Equipment Planning and Procurement Human Resources Planning Information Technology and Telemedicine Hospital Commissioning and Start up

o Hospital Operations Managemento Strategic Consultancyo On- job training programs to increase knowledge and productivityo Hospital Quality Consultingo Round the clock Emergency & Trauma Careo 24 hours Diagnostic services (MRI, CT scan, X- ray, Ultrasound)o 64 ICU beds(MICUI &2, SICU,CTICU,ISOLATION ICU & NICU &2HDU)o Operation Theatre with state of art equipmentso Digital Cathlabo 15 Beds Dialysis Unito NABL Accredited LAB & Blood Bank(24 Hrs Services)o Telemedicine Unit

APOLLO HOSPITAL Branch

Ahmedabad Bengaluru Chennai Delhi Hyderabad Kolkata Aragonda Bacheli Bhubaneswar Bilaspur Goa Ludhiana Mysore Nashik Trichi Visakhapatnam

SPECIALTIES SERVICES:-

10

Anesthesiology Apollo Health check Cardiology Cardio-Thoracic Surgery Clinical Laboratory Dentistry Dermatology Diabetology ENT Emergency Medicine General surgery Critical care Medicine Radiology & Intervention Radiology Laporoscopy & Minimal Surgery Maxillofacial Surgery Medical Gastroenterology Neonatology Nephrology Neurology Neuro Surgery Oncology Medical Oncology Surgical Ophthalmology Orthopedics Surgery Pediatrics Surgery Pediatric Cardiology Pediatric Cardiology Pediatric Neurology Pediatrics Pathology Plastic & Reconstructive Surgery Psychiatrics Pulmonology/Respiratory Medicine Radiology Rheumatology Surgical Gastroenterology Urology & Transplantation

Centres of Excellence:- Cardiology CT Surgery Orthopedics

11

Neurology & Neuro Sciences Gastroenterology Emergency & Trauma

12

Chapter -IV

ANALYSIS

4 .ANALYSIS ON FREQUENCIES:-

Frequencies on Age

Age

Frequency Percent Valid Percent Cumulative Percent

Valid below 30 12 40.0 40.0 40.0

13

30-40 9 30.0 30.0 70.0

40-50 5 16.7 16.7 86.7

above 50 4 13.3 13.3 100.0

Total 30 100.0 100.0

Interpretation:-

On this Factory maximum no of person working in Age below 30.And very less person are working on above 50 as an senior executive officers. And few persons are working on 30-40.

Frequencies on Gender

Gender

Frequency Percent Valid Percent

Cumulative Percent

Validmale 23 76.7 76.7 76.7Female 7 23.3 23.3 100.0Total 30 100.0 100.0

14

Interpretation:-

Here Large no of workers are male And few persons are Female Members working on various source.

Frequencies of Educational Qualification

E.Qaualification

Frequency Percent Valid Percent Cumulative Percent

Valid

Diploma 6 20.0 20.0 20.0

Graduation 6 20.0 20.0 40.0

post graduate 12 40.0 40.0 80.0

Professional 6 20.0 20.0 100.0

Total 30 100.0 100.0

15

Interpretation:-

Large no Of Employee are Post Graduate .those are posting in Officer Post .and PG employee are posting on Senior Executive Post. Some people are come by the Diploma and their percentage is 6.And some of employees are also do professional.

Frequency on Present position

PresentPositionFrequency Percent Valid Percent Cumulative

Percent

Valid

Executive 10 33.3 33.3 33.3

Staff 11 36.7 36.7 70.0

workman 9 30.0 30.0 100.0

Total 30 100.0 100.0

Interpretation:-

Maximum no of employee are staff and here few no of Executive are present to support them

and very few no of workman are present to help and give the information around them.

16

4.1 MEAN

Descriptive Statistics

N Minimum Maximum Mean Std. Deviation

Q1 30 1 5 3.00 1.554

Q2 30 1 5 2.73 1.202

Q3 30 1 5 3.57 1.251

Q4 30 1 5 3.37 1.426

Q5 30 1 5 2.93 1.574

Q6 30 1 5 2.77 1.278

Q7 30 1 5 3.43 1.382

Q8 30 1 5 3.37 1.189

Q9 30 1 5 3.07 1.337

Q10 30 1 5 2.63 1.474

Q11 30 1 5 2.80 1.495

Q12 30 1 5 2.97 1.402

Q13 30 1 5 3.30 1.179

Q14 30 1 5 2.87 1.358

Q15 30 1 5 2.97 1.426

Q16 30 1 5 2.80 1.324

Q17 30 1 5 2.80 1.540

Q18 30 1 5 2.97 1.217

Q19 30 1 5 3.43 1.251

Q20 30 1 5 3.17 1.577

Q21 30 1 5 3.03 1.564

Q22 30 1 5 2.60 1.192

Q23 30 1 5 3.37 1.351

Q24 30 1 5 3.07 1.311

Q25 30 1 5 3.27 1.337

Q26 30 1 5 3.27 1.388

Q27 30 1 5 3.07 1.461

Q28 30 1 5 3.13 1.548

Q29 30 1 5 3.17 1.392

Q30 30 1 5 3.40 1.380

Q31 30 1 5 3.60 1.303

Q32 30 3 5 4.13 .937

Q33 30 3 5 3.77 .817

Q34 30 3 5 4.00 .830

17

Q35 30 3 5 4.17 .791

Q36 30 3 5 4.27 .828

Q37 30 3 5 3.77 .935

Q38 30 3 5 4.00 .871

Q39 30 3 5 3.87 .819

Q40 30 3 5 3.83 .913

Q41 30 3 5 4.00 .983

Q42 30 3 5 4.07 .944

Q43 30 3 5 3.90 .923

Q44 30 3 5 3.80 .847

Interpretation:-

Those Mean has come 3 or more than 3 employee are Want to by that Non compensation and benefits. Some of the mean has come below than 3 that Indicate that employees are not want to By that Non compensation and benefits given of hospital.

They are satisfied on Nature of the work ,Job status, Equipment provide by organization, personal policies, superior’s guidance, Relationship with Superior, Training Program, Lighting and ventilation, safety arrangement, Work place atmosphere, First aid Facility, Medical Facility, Housing Facility, Employee benefit scheme, Provident Fund Scheme, Insurance Scheme ,Gratuity system, Children Education allowance, uniform allowance, Washing allowance , Maintenance of Toilet and urinal, Scale pay, Function of trade union, Safety committee, canteen Committee and provident Fund Committee.

18

4.2 ANNOVA

Age

ANOVA

Sum of Squares df Mean Square F Sig.

Q1

Between Groups 4.561 3 1.520 .604 .618

Within Groups 65.439 26 2.517

Total 70.000 29

Q2

Between Groups 1.000 3 .333 .212 .887

Within Groups 40.867 26 1.572

Total 41.867 29

Q3

Between Groups .028 3 .009 .005 .999

Within Groups 45.339 26 1.744

Total 45.367 29

Q4

Between Groups 3.744 3 1.248 .588 .629

Within Groups 55.222 26 2.124

Total 58.967 29

Q5

Between Groups 1.400 3 .467 .172 .914

Within Groups 70.467 26 2.710

Total 71.867 29

Q6

Between Groups 4.811 3 1.604 .980 .417

Within Groups 42.556 26 1.637

Total 47.367 29

Q7 Between Groups 2.450 3 .817 .401 .753

Within Groups 52.917 26 2.035

19

Total 55.367 29

Q8

Between Groups 2.544 3 .848 .574 .637

Within Groups 38.422 26 1.478

Total 40.967 29

Q9

Between Groups 1.594 3 .531 .275 .843

Within Groups 50.272 26 1.934

Total 51.867 29

Q10

Between Groups 2.628 3 .876 .377 .770

Within Groups 60.339 26 2.321

Total 62.967 29

Q11

Between Groups 2.378 3 .793 .330 .804

Within Groups 62.422 26 2.401

Total 64.800 29

Q12

Between Groups 4.100 3 1.367 .672 .577

Within Groups 52.867 26 2.033

Total 56.967 29

Q13

Between Groups 2.833 3 .944 .655 .587

Within Groups 37.467 26 1.441

Total 40.300 29

Q14

Between Groups 4.467 3 1.489 .790 .510

Within Groups 49.000 26 1.885

Total 53.467 29

Q15

Between Groups 1.050 3 .350 .157 .924

Within Groups 57.917 26 2.228

Total 58.967 29

20

Q16

Between Groups 2.333 3 .778 .417 .742

Within Groups 48.467 26 1.864

Total 50.800 29

Q17

Between Groups 6.600 3 2.200 .920 .445

Within Groups 62.200 26 2.392

Total 68.800 29

Q18

Between Groups 8.100 3 2.700 2.013 .137

Within Groups 34.867 26 1.341

Total 42.967 29

Q19

Between Groups 2.817 3 .939 .574 .637

Within Groups 42.550 26 1.637

Total 45.367 29

Q20

Between Groups 10.750 3 3.583 1.517 .234

Within Groups 61.417 26 2.362

Total 72.167 29

Q21

Between Groups .050 3 .017 .006 .999

Within Groups 70.917 26 2.728

Total 70.967 29

Q22

Between Groups 5.844 3 1.948 1.433 .256

Within Groups 35.356 26 1.360

Total 41.200 29

Q23

Between Groups 3.611 3 1.204 .634 .600

Within Groups 49.356 26 1.898

Total 52.967 29

Q24 Between Groups 2.694 3 .898 .495 .689

21

Within Groups 47.172 26 1.814

Total 49.867 29

Q25

Between Groups 10.894 3 3.631 2.304 .100

Within Groups 40.972 26 1.576

Total 51.867 29

Q26

Between Groups 1.061 3 .354 .168 .917

Within Groups 54.806 26 2.108

Total 55.867 29

Q27

Between Groups 3.061 3 1.020 .451 .719

Within Groups 58.806 26 2.262

Total 61.867 29

Q28

Between Groups 15.667 3 5.222 2.524 .080

Within Groups 53.800 26 2.069

Total 69.467 29

Q29

Between Groups 1.528 3 .509 .242 .866

Within Groups 54.639 26 2.101

Total 56.167 29

Q30

Between Groups 3.261 3 1.087 .544 .656

Within Groups 51.939 26 1.998

Total 55.200 29

Q31

Between Groups 6.644 3 2.215 1.353 .279

Within Groups 42.556 26 1.637

Total 49.200 29

Q32 Between Groups 1.711 3 .570 .624 .606

Within Groups 23.756 26 .914

22

Total 25.467 29

Q33

Between Groups 1.750 3 .583 .861 .474

Within Groups 17.617 26 .678

Total 19.367 29

Q34

Between Groups 2.383 3 .794 1.173 .339

Within Groups 17.617 26 .678

Total 20.000 29

Q35

Between Groups .450 3 .150 .220 .882

Within Groups 17.717 26 .681

Total 18.167 29

Q36

Between Groups 3.228 3 1.076 1.681 .195

Within Groups 16.639 26 .640

Total 19.867 29

Q37

Between Groups 2.450 3 .817 .927 .442

Within Groups 22.917 26 .881

Total 25.367 29

Q38

Between Groups 2.578 3 .859 1.150 .348

Within Groups 19.422 26 .747

Total 22.000 29

Q39

Between Groups 1.711 3 .570 .835 .487

Within Groups 17.756 26 .683

Total 19.467 29

Q40

Between Groups .661 3 .220 .244 .865

Within Groups 23.506 26 .904

Total 24.167 29

23

Q41

Between Groups .894 3 .298 .286 .835

Within Groups 27.106 26 1.043

Total 28.000 29

Q42

Between Groups 1.444 3 .481 .513 .677

Within Groups 24.422 26 .939

Total 25.867 29

Q43

Between Groups 2.833 3 .944 1.123 .358

Within Groups 21.867 26 .841

Total 24.700 29

Q44

Between Groups 4.328 3 1.443 2.277 .103

Within Groups 16.472 26 .634

Total 20.800 29

Interpretation:-

There is no significance occurs. Because all employees have give same statement according to provide Non compensation Benefit and other facilities.

24

GENDER

ANOVA

Sum of Squares df Mean Square F Sig.

Q1

Between Groups 2.981 1 2.981 1.246 .274

Within Groups 67.019 28 2.394

Total 70.000 29

Q2

Between Groups .848 1 .848 .579 .453

Within Groups 41.019 28 1.465

Total 41.867 29

Q3

Between Groups 1.714 1 1.714 1.100 .303

Within Groups 43.652 28 1.559

Total 45.367 29

Q4

Between Groups .457 1 .457 .219 .644

Within Groups 58.509 28 2.090

Total 58.967 29

Q5

Between Groups .041 1 .041 .016 .901

Within Groups 71.826 28 2.565

Total 71.867 29

Q6

Between Groups 2.460 1 2.460 1.534 .226

Within Groups 44.907 28 1.604

Total 47.367 29

Q7

Between Groups .000 1 .000 .000 .992

Within Groups 55.366 28 1.977

Total 55.367 29

Q8

Between Groups 2.370 1 2.370 1.720 .200

Within Groups 38.596 28 1.378

Total 40.967 29

Q9

Between Groups .401 1 .401 .218 .644

Within Groups 51.466 28 1.838

Total 51.867 29

Q10

Between Groups 1.228 1 1.228 .557 .462

Within Groups 61.739 28 2.205

Total 62.967 29

Q11

Between Groups .477 1 .477 .208 .652

Within Groups 64.323 28 2.297

Total 64.800 29

Q12

Between Groups 5.103 1 5.103 2.755 .108

Within Groups 51.863 28 1.852

Total 56.967 29

25

Q13

Between Groups 4.474 1 4.474 3.497 .072

Within Groups 35.826 28 1.280

Total 40.300 29

Q14

Between Groups .212 1 .212 .111 .741

Within Groups 53.255 28 1.902

Total 53.467 29

Q15

Between Groups .110 1 .110 .052 .821

Within Groups 58.857 28 2.102

Total 58.967 29

Q16

Between Groups 1.260 1 1.260 .712 .406

Within Groups 49.540 28 1.769

Total 50.800 29

Q17

Between Groups 3.607 1 3.607 1.549 .224

Within Groups 65.193 28 2.328

Total 68.800 29

Q18

Between Groups .010 1 .010 .007 .936

Within Groups 42.957 28 1.534

Total 42.967 29

Q19

Between Groups 4.596 1 4.596 3.157 .086

Within Groups 40.770 28 1.456

Total 45.367 29

Q20

Between Groups .129 1 .129 .050 .824

Within Groups 72.037 28 2.573

Total 72.167 29

Q21

Between Groups 1.426 1 1.426 .574 .455

Within Groups 69.540 28 2.484

Total 70.967 29

Q22

Between Groups .119 1 .119 .081 .778

Within Groups 41.081 28 1.467

Total 41.200 29

Q23

Between Groups .060 1 .060 .032 .860

Within Groups 52.907 28 1.890

Total 52.967 29

Q24

Between Groups .438 1 .438 .248 .622

Within Groups 49.429 28 1.765

Total 49.867 29

Q25

Between Groups 1.829 1 1.829 1.024 .320

Within Groups 50.037 28 1.787

Total 51.867 29

Q26 Between Groups .239 1 .239 .120 .731

26

Within Groups 55.627 28 1.987

Total 55.867 29

Q27

Between Groups .401 1 .401 .183 .672

Within Groups 61.466 28 2.195

Total 61.867 29

Q28

Between Groups .212 1 .212 .086 .772

Within Groups 69.255 28 2.473

Total 69.467 29

Q29

Between Groups .626 1 .626 .316 .579

Within Groups 55.540 28 1.984

Total 56.167 29

Q30

Between Groups .268 1 .268 .137 .714

Within Groups 54.932 28 1.962

Total 55.200 29

Q31

Between Groups 5.039 1 5.039 3.195 .085

Within Groups 44.161 28 1.577

Total 49.200 29

Q32

Between Groups .212 1 .212 .235 .632

Within Groups 25.255 28 .902

Total 25.467 29

Q33

Between Groups .075 1 .075 .108 .744

Within Groups 19.292 28 .689

Total 19.367 29

Q34

Between Groups .186 1 .186 .263 .612

Within Groups 19.814 28 .708

Total 20.000 29

Q35

Between Groups .626 1 .626 1.000 .326

Within Groups 17.540 28 .626

Total 18.167 29

Q36

Between Groups 1.829 1 1.829 2.840 .103

Within Groups 18.037 28 .644

Total 19.867 29

Q37

Between Groups .348 1 .348 .390 .538

Within Groups 25.019 28 .894

Total 25.367 29

Q38

Between Groups .745 1 .745 .982 .330

Within Groups 21.255 28 .759

Total 22.000 29

Q39 Between Groups .212 1 .212 .308 .583

Within Groups 19.255 28 .688

27

Total 19.467 29

Q40

Between Groups .129 1 .129 .151 .701

Within Groups 24.037 28 .858

Total 24.167 29

Q41

Between Groups .745 1 .745 .766 .389

Within Groups 27.255 28 .973

Total 28.000 29

Q42

Between Groups .041 1 .041 .044 .835

Within Groups 25.826 28 .922

Total 25.867 29

Q43

Between Groups .017 1 .017 .019 .891

Within Groups 24.683 28 .882

Total 24.700 29

Q44

Between Groups .365 1 .365 .500 .485

Within Groups 20.435 28 .730

Total 20.800 29

Interpretation:-

There is Significance differences occurs in Personal policies, Training program According to Gender basis.

28

QUALIFICATION

ANOVA

Sum of Squares df Mean Square F Sig.

Q1

Between Groups 10.583 3 3.528 1.544 .227

Within Groups 59.417 26 2.285

Total 70.000 29

Q2 Between Groups 9.200 3 3.067 2.441 .087

Within Groups 32.667 26 1.256

Total 41.867 29

Q3

Between Groups 3.533 3 1.178 .732 .542

Within Groups 41.833 26 1.609

Total 45.367 29

Q4

Between Groups 8.383 3 2.794 1.436 .255

Within Groups 50.583 26 1.946

Total 58.967 29

Q5

Between Groups 5.450 3 1.817 .711 .554

Within Groups 66.417 26 2.554

Total 71.867 29

Q6

Between Groups 4.533 3 1.511 .917 .446

Within Groups 42.833 26 1.647

Total 47.367 29

Q7

Between Groups 1.867 3 .622 .302 .823

Within Groups 53.500 26 2.058

Total 55.367 29

Q8

Between Groups 1.050 3 .350 .228 .876

Within Groups 39.917 26 1.535

Total 40.967 29

Q9

Between Groups 3.450 3 1.150 .618 .610

Within Groups 48.417 26 1.862

Total 51.867 29

Q10

Between Groups 10.133 3 3.378 1.662 .200

Within Groups 52.833 26 2.032

Total 62.967 29

Q11

Between Groups 1.050 3 .350 .143 .933

Within Groups 63.750 26 2.452

Total 64.800 29

Q12

Between Groups 5.800 3 1.933 .982 .416

Within Groups 51.167 26 1.968

Total 56.967 29

29

Q13

Between Groups 1.717 3 .572 .386 .764

Within Groups 38.583 26 1.484

Total 40.300 29

Q14

Between Groups 7.467 3 2.489 1.407 .263

Within Groups 46.000 26 1.769

Total 53.467 29

Q15

Between Groups 4.383 3 1.461 .696 .563

Within Groups 54.583 26 2.099

Total 58.967 29

Q16

Between Groups 2.383 3 .794 .427 .736

Within Groups 48.417 26 1.862

Total 50.800 29

Q17

Between Groups 7.467 3 2.489 1.055 .385

Within Groups 61.333 26 2.359

Total 68.800 29

Q18

Between Groups 3.133 3 1.044 .682 .571

Within Groups 39.833 26 1.532

Total 42.967 29

Q19

Between Groups 4.783 3 1.594 1.021 .399

Within Groups 40.583 26 1.561

Total 45.367 29

Q20

Between Groups 6.333 3 2.111 .834 .488

Within Groups 65.833 26 2.532

Total 72.167 29

Q21

Between Groups 9.717 3 3.239 1.375 .272

Within Groups 61.250 26 2.356

Total 70.967 29

Q22

Between Groups 7.450 3 2.483 1.913 .152

Within Groups 33.750 26 1.298

Total 41.200 29

Q23

Between Groups 3.050 3 1.017 .530 .666

Within Groups 49.917 26 1.920

Total 52.967 29

Q24

Between Groups 6.200 3 2.067 1.231 .319

Within Groups 43.667 26 1.679

Total 49.867 29

Q25Between Groups 2.533 3 .844 .445 .723

Within Groups 49.333 26 1.897

Total 51.867 29

Q26 Between Groups 1.200 3 .400 .190 .902

30

Within Groups 54.667 26 2.103

Total 55.867 29

Q27

Between Groups 5.200 3 1.733 .795 .508

Within Groups 56.667 26 2.179

Total 61.867 29

Q28

Between Groups 19.133 3 6.378 3.294 .036

Within Groups 50.333 26 1.936

Total 69.467 29

Q29

Between Groups 4.000 3 1.333 .665 .581

Within Groups 52.167 26 2.006

Total 56.167 29

Q30

Between Groups 8.533 3 2.844 1.585 .217

Within Groups 46.667 26 1.795

Total 55.200 29

Q31

Between Groups 5.533 3 1.844 1.098 .368

Within Groups 43.667 26 1.679

Total 49.200 29

Q32

Between Groups 1.133 3 .378 .404 .752

Within Groups 24.333 26 .936

Total 25.467 29

Q33

Between Groups 2.533 3 .844 1.304 .294

Within Groups 16.833 26 .647

Total 19.367 29

Q34

Between Groups 1.000 3 .333 .456 .715

Within Groups 19.000 26 .731

Total 20.000 29

Q35

Between Groups 4.917 3 1.639 3.216 .039

Within Groups 13.250 26 .510

Total 18.167 29

Q36

Between Groups 4.533 3 1.511 2.562 .077

Within Groups 15.333 26 .590

Total 19.867 29

Q37

Between Groups 3.450 3 1.150 1.364 .276

Within Groups 21.917 26 .843

Total 25.367 29

Q38

Between Groups 2.667 3 .889 1.195 .331

Within Groups 19.333 26 .744

Total 22.000 29

Q39 Between Groups 2.133 3 .711 1.067 .380

Within Groups 17.333 26 .667

31

Total 19.467 29

Q40

Between Groups 4.250 3 1.417 1.849 .163

Within Groups 19.917 26 .766

Total 24.167 29

Q41

Between Groups 2.333 3 .778 .788 .512

Within Groups 25.667 26 .987

Total 28.000 29

Q42

Between Groups 5.450 3 1.817 2.313 .099

Within Groups 20.417 26 .785

Total 25.867 29

Q43

Between Groups .450 3 .150 .161 .922

Within Groups 24.250 26 .933

Total 24.700 29

Q44

Between Groups 4.383 3 1.461 2.314 .099

Within Groups 16.417 26 .631

Total 20.800 29

Interpretation:-

There is Significance differences occurs in providential fund ,Gratuity system and job security According to Difference Qualification Group. Experience persons are not give it importance but the Fresher May give the importance to it.

32

PRESENT POSITION

ANOVA

Sum of Squares df Mean Square F Sig.

Q1

Between Groups 4.369 2 2.184 .899 .419

Within Groups 65.631 27 2.431

Total 70.000 29

Q2 Between Groups 1.851 2 .925 .624 .543

Within Groups 40.016 27 1.482

Total 41.867 29

Q3

Between Groups 1.166 2 .583 .356 .704

Within Groups 44.201 27 1.637

Total 45.367 29

Q4

Between Groups 17.229 2 8.615 5.573 .009

Within Groups 41.737 27 1.546

Total 58.967 29

Q5

Between Groups 3.366 2 1.683 .663 .523

Within Groups 68.501 27 2.537

Total 71.867 29

Q6

Between Groups 2.058 2 1.029 .613 .549

Within Groups 45.309 27 1.678

Total 47.367 29

Q7

Between Groups 4.285 2 2.142 1.132 .337

Within Groups 51.082 27 1.892

Total 55.367 29

Q8

Between Groups .021 2 .011 .007 .993

Within Groups 40.945 27 1.516

Total 40.967 29

Q9

Between Groups 5.508 2 2.754 1.604 .220

Within Groups 46.359 27 1.717

Total 51.867 29

Q10

Between Groups 8.067 2 4.033 1.984 .157

Within Groups 54.900 27 2.033

Total 62.967 29

Q11

Between Groups 9.751 2 4.875 2.391 .111

Within Groups 55.049 27 2.039

Total 64.800 29

Q12

Between Groups 3.435 2 1.718 .866 .432

Within Groups 53.531 27 1.983

Total 56.967 29

33

Q13

Between Groups .632 2 .316 .215 .808

Within Groups 39.668 27 1.469

Total 40.300 29

Q14

Between Groups 11.658 2 5.829 3.764 .036

Within Groups 41.809 27 1.548

Total 53.467 29

Q15

Between Groups 5.839 2 2.920 1.484 .245

Within Groups 53.127 27 1.968

Total 58.967 29

Q16

Between Groups 1.391 2 .695 .380 .687

Within Groups 49.409 27 1.830

Total 50.800 29

Q17

Between Groups 2.917 2 1.459 .598 .557

Within Groups 65.883 27 2.440

Total 68.800 29

Q18

Between Groups 7.921 2 3.961 3.051 .064

Within Groups 35.045 27 1.298

Total 42.967 29

Q19

Between Groups 4.358 2 2.179 1.434 .256

Within Groups 41.009 27 1.519

Total 45.367 29

Q20

Between Groups 5.039 2 2.520 1.013 .376

Within Groups 67.127 27 2.486

Total 72.167 29

Q21

Between Groups 2.385 2 1.192 .469 .630

Within Groups 68.582 27 2.540

Total 70.967 29

Q22

Between Groups 3.229 2 1.615 1.148 .332

Within Groups 37.971 27 1.406

Total 41.200 29

Q23

Between Groups 1.739 2 .870 .458 .637

Within Groups 51.227 27 1.897

Total 52.967 29

Q24

Between Groups 2.396 2 1.198 .681 .514

Within Groups 47.471 27 1.758

Total 49.867 29

Q25Between Groups 3.411 2 1.706 .950 .399

Within Groups 48.456 27 1.795

Total 51.867 29

Q26 Between Groups 7.266 2 3.633 2.018 .152

34

Within Groups 48.601 27 1.800

Total 55.867 29

Q27

Between Groups 2.396 2 1.198 .544 .587

Within Groups 59.471 27 2.203

Total 61.867 29

Q28

Between Groups 3.751 2 1.875 .770 .473

Within Groups 65.716 27 2.434

Total 69.467 29

Q29

Between Groups .041 2 .021 .010 .990

Within Groups 56.125 27 2.079

Total 56.167 29

Q30

Between Groups 2.432 2 1.216 .622 .544

Within Groups 52.768 27 1.954

Total 55.200 29

Q31

Between Groups .841 2 .421 .235 .792

Within Groups 48.359 27 1.791

Total 49.200 29

Q32

Between Groups 2.963 2 1.481 1.777 .188

Within Groups 22.504 27 .833

Total 25.467 29

Q33

Between Groups 1.039 2 .520 .766 .475

Within Groups 18.327 27 .679

Total 19.367 29

Q34

Between Groups 1.375 2 .687 .996 .382

Within Groups 18.625 27 .690

Total 20.000 29

Q35

Between Groups 1.302 2 .651 1.042 .366

Within Groups 16.865 27 .625

Total 18.167 29

Q36

Between Groups 2.230 2 1.115 1.707 .200

Within Groups 17.636 27 .653

Total 19.867 29

Q37

Between Groups 4.575 2 2.287 2.970 .068

Within Groups 20.792 27 .770

Total 25.367 29

Q38

Between Groups .602 2 .301 .380 .688

Within Groups 21.398 27 .793

Total 22.000 29

Q39 Between Groups .385 2 .192 .272 .764

Within Groups 19.082 27 .707

35

Total 19.467 29

Q40

Between Groups .530 2 .265 .303 .741

Within Groups 23.636 27 .875

Total 24.167 29

Q41

Between Groups 1.818 2 .909 .937 .404

Within Groups 26.182 27 .970

Total 28.000 29

Q42

Between Groups .469 2 .234 .249 .781

Within Groups 25.398 27 .941

Total 25.867 29

Q43

Between Groups 4.017 2 2.009 2.622 .091

Within Groups 20.683 27 .766

Total 24.700 29

Q44

Between Groups 6.129 2 3.065 5.640 .009

Within Groups 14.671 27 .543

Total 20.800 29

Interpretation:-

There is Significance differences occurs in job status ,Awards and Functioning of Trade union According to Present position. Experience persons are not give it importance but the Fresher May give the importance to it.

36

Chapter –V

Findings,Conclusion,Suggestions

37

FINDINGS

Most of the employee in the hospital are satisfied according to the different factors.

On the Mean calculation If the mean value comes 3 ore more than 3 it shows that Employees are Influenced by that Factors. If the Mean value comes less than 3 it shows that it is not influenced to the Employee.

Employees are more satisfied or influenced by Children .Educational allowances. Employees are very less satisfied Leave rule.

Employees are satisfied by Nature of the work.

Employees are satisfied by job security & job Status. Employees are less satisfied by Equipment provided by organization & working place. Employees are satisfied personal policy & superior Guidance. Employees are Less satisfied by Relationship with superior, coworker & subordinate. Employees are less satisfied by Recruitment policy, Training Program, Promotional

Policy, Transfer Policy, Leave Rule, Grievance Redressel. Employees are satisfied or influenced by hours of work, lighting and ventilation facility,

safety arrangement, first aid, medical, Housing , employee benefit scheme. Employees are less satisfied by Gratuity system. Employees are less satisfied by scale of pay allowance,amount annual pay,pay revision,

awardFunction of trade union, Trust leader on trade union, Achievement of trade union. Employees are less satisfied or less influenced by safety and Canteen.

SUGGESTIONS

38

Company should increase the Safety of the employee. Award, reward, recognition, salary and benefit facilities should be raised for deserving

Employees Strongly recommended to revise HR policies. Increasing the Very High quality of the training on regular Basis. There should more priorities towards employee’s social security and wellbeing’s. Team building exercises’ and awareness programmed to be conducted. Start for employee grievances cell for better Management. Township facility to be provided to the employees for project cost saving & employee

time is saving which will indirectly help all to maintain proper work life balance. Employee should be provided with proper training. Employee should be appreciated for good work. Employee should be motivated to welcome the change. If any changes are brought in to software or any module is added then proper training should be given.. Co-curricular activities and social event need to be organized more after to improve

harmony. Organization policy for better employee retention, welfare, security and facilitation.

CONCLUSION

39

Hence from the above conducted study it is apparent that opportunity for career advancement is the paramount cause for employee attrition even though the employees are satisfied with the remuneration and various employee benefit schemes in place.

Also to minimize employee attrition and improve retention, the policies and procedures being practiced at Apollo Hospital, Bhubaneswar needs to be reviewed and adequate space may be given for career advancement goals, as majority exiting the organisation cited the later cause even though majority expressed satisfaction towards the remuneration and employee welfare schemes.

40

ANNEXURE

BIBLIOGRAPHY

41

1. Text book of Research Methodology by R.Paneersevam..2. Text book of Human Resource Development by Werner and Desimone.3. Text book of Designing and Managing Human Resource System by Udai

Pareek and T.V. Rao4. Handelsman,j. (2009). Understanding and Remedying Employee Turnover,

Retrieved November 14,2009, from Business Owner’s Toolkit:http://www.toolkit.com/news/newsDetail.aspx?nid=138turnover

5. Rampur, S (2009,August 4).Causes of Employee Turnover. Retrieved November 13,2009, from Buzzle.com:

6 http://www.buzzle.com/articles/causes-of-employeeturnover.Html

7 Zarcainteractive.org8 http://www.managementstudyguide.com/importance-of-employee-retention.htm

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