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Employee Rewards Program 10.23.13

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  • DeKalb County Human Resources Department

    Employee

    Rewards Program

  • This document is not a contract, either expressed or implied, and

    the information within represents guidelines only. DeKalb

    County Government reserves the right to modify, amend or

    change any section(s) at any time. Every attempt will be made to

    inform employees of any changes as they occur. However, it is

    the employees responsibility to stay abreast of all County

    policies, procedures and programs.

    Reminder: Suggestions in this guidebook are not required and

    may be implemented at the discretion of your department

    head or designee.

  • Preface

    This guidebook provides an Employee Rewards Program which

    incentivizes employees of DeKalb County Government. The primary

    objectives of the program are to:

    - Systematically link rewards with exceptional performance and positive

    behaviors

    - Achieve a superior service delivery system that is timely, professional,

    and courteous

    - Encourage employees at all levels to consistently exceed customer

    expectations

    - Maintain the highest standards as we work together to meet the needs

    of our internal and external customers

    - Create a culture of recognition reinforcing employees who are

    committed to their work, mission, and the strategic priorities of the

    organization, so they feel valued

    - Increase morale, productivity, engagement, and retention

    Ultimately this program creates, through a combination of monetary and

    non-monetary rewards, a system which motivates employees to provide

    superior services to citizens and stakeholders of DeKalb County.

    As every employee of the County serves DeKalb citizens, either directly

    or indirectly, this guidebook may be used to acknowledge the superior

    contributions of employees.

  • Table of Contents

    Section 1. Monetary Rewards

    I. PURPOSE ..................................................................................... 1

    II. AWARD CATEGORIES. ............................................................. 1

    A. Merit Increases (Pay-for-Performance)................................. 1

    B. Performance Incentive Payment ........................................... 2

    1. Conditions .................................................................. 3

    2. Criteria ........................................................................ 4

    3. Selection Process ........................................................ 4

    4. Orientation .................................................................. 5

    5. Award Payments ........................................................ 5

    C. Monetary Spot Awards........................................................... 7

    1. Award Amounts ......................................................... 7

    2. Criteria ........................................................................ 8

    3. Selection Process ........................................................ 9

    Section 2. Non-monetary Rewards

    I. PURPOSE ..................................................................................... 10

    II. AWARD CATEGORIES ............................................................. 10

    A. Non-monetary Spot Awards. .............................................. .10

    1. Criteria ...................................................................... 11

    2. Selection Process ...................................................... 12

    B. Quarterly Awards ................................................................ 12

    1. Criteria ...................................................................... 13

    2. Selection Process ...................................................... 14

    C. Annual Awards ..................................................................... 14

    1. Criteria. ..................................................................... 15

    2. Selection Process ...................................................... 16

    3. Submission Procedures............................................. 16

  • 1

    Section 1.

    Monetary Rewards

    I. PURPOSE Monetary rewards are tangible incentives used to recognize

    employees on a job well done. Such rewards reduce turnover,

    boost morale and loyalty, increase retention, and drive daily

    employee performance linked to the Countys strategic goals.

    II. AWARD CATEGORIES There are three monetary categories associated with this

    program Merit Increases, Performance Incentive Payments

    and Spot Awards. A brief overview of the merit increase

    process is highlighted in paragraph A. The Performance

    Incentive Payment and Spot Awards are provided according to

    the criteria outlined in paragraphs B and C.

    A. Merit Increases (Pay-for-Performance)

    Merit Increases are part of a pay-for-performance plan and

    used to reward performance of all employees who meet or

    exceed expectations outlined by the employees

    performance management plan. Each fiscal year, the

    administration will determine if merit increases will be

    awarded and the value of the increase based on available

    resources.

    The employees overall performance rating shall be used

    to determine if a merit increase will be recommended and

    the percentage of the recommended increase. For an

    overall performance rating of Far Exceeds Standards,

    Exceeds Standards, and Meets Standards, the amount

    of merit increase for each rating shall be determined by the

    budget allocated for merit increases. For an overall

  • 2

    performance rating of Marginal Standards and Below

    Standards, no merit increase will be processed and

    employees will be placed on a Performance Improvement

    Plan or may be subject to termination.

    In accordance with DeKalb County Code Section 20-41,

    A salary increase shall not be considered as an automatic

    and routine right due an employee. All salary increases

    shall be based upon quality and quantity of work as

    reflected by the performance appraisal.

    B. Performance Incentive Payment

    A Performance Incentive Payment is a form of additional

    compensation paid to employees or teams that exceed

    expectations in any of the following three ways:

    Exceptional Knowledge and Skills Enhancement;

    Exemplary Customer Service; and Innovative Service or

    Process Improvement.

    This incentive payment is compensation beyond normal

    wages and may be awarded after the appraisal period,

    when budgetary constraints restrict the authorization of

    merit increases. It is awarded to a select number of

    individuals or teams for extraordinary performance or

    distinguished activity during a specific period of time.

    Performance incentive payments are subject to County

    funding and, when applicable, in accordance with grant

    regulations. The award timeframe will be the same for all

    employees and must be within the first month after the

    preceding quarter.

    The intent of this program is to:

  • 3

    Authorize a one-time per year performance incentive

    payment for an individual or team

    Assist managers in identifying high-performing

    employees

    1. Conditions

    Exceptional Knowledge and Skills Enhancement

    Received professional degree or

    certification in an area related to job

    performance

    Achieved a noteworthy goal or completed a

    project early and/or under budget

    Implemented an idea which resulted in

    significant added value to the department or

    County

    Performed in a way that brought

    recognition to the County or department,

    such as increasing public trust or enhancing

    the County or department image

    Exemplary Customer Service

    Far exceeded performance in all

    OneDeKalb customer service standards

    Exceeded standard turnaround time on a

    work task so a customer could achieve a

    critical need

    Followed through with a customer request

    that was outside the normal scope of job

    duties

  • 4

    Solved a significant customer service

    problem

    Innovative Service or Process Improvement

    Improved methods and procedures with

    increased efficiency, cost savings or

    reduced waste to the County

    Created systems that significantly reduced

    exposure to industrial injuries and vehicular

    accidents

    Improved safety, health or working

    conditions, including eliminating hazards

    and reducing lost-time hours

    Developed a program or process that

    resulted in reporting more accurate results

    and more efficient task completion

    2. Criteria

    An award recipient must be a non-temporary DeKalb

    County Government employee with at least 12 months

    of service and a current Meets Standards or above

    performance evaluation. The recipient must also be an

    active employee at the time of award and remain active

    for a minimum of 90 calendar days. Performance

    incentives will be divided and paid over two pay

    periods. Employees who voluntarily separate within

    the 90 day period must repay the full amount of

    incentive received. Additionally, recipients must be at

    p

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