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Welcome to Presentation
Mohd. Rifat Been Abdul GafferID # 2010-1-10-056
Employee Satisfaction&
Employee Engagementof
Telecom Industry in Bangladesh
What is Job Satisfaction ?Job satisfaction is how happy a person is
with his or her job.
What is Employee Engagement?Employee engagement is an emergent property of the
relationship between an organization and its employees.
Company Overview (Robi Axiata Ltd.)
1997 to 2010 – Brand name was Aktel
Robi is a Join Venture Company
Axiata Group – 91.59%NTT Docmo – 8.41%
Logo and Visual Language
Alpona :
Organizational Hierarchy
CXOs EVP, VP
GM, Manager
Specialist, Officer, Assistant
Divisions
TechnologyMarket OperationFinanceHuman ResourcesCorporate StrategyCorporate and Regulatory AffairsEPMODigital ServicesInternal Audit
Product & ServicesRobi mainly offer two types of product based on the subscription
category for general subscribers:
Pre-paid : Robi Club plan Shocho Plan
Shasroyee Plan Shorol Plan
Robi Goti Plan
Post-paid: Robi offers few lucrative Post-paid Packages named Simple plans, Normal plans, and Robi corporate for corporate clients only.
Employment opportunities &
facilities of Robi
Young Talent ProgramInductionFlexible Working HourHandset & ConnectionSafety & SecurityReward & Bonus.
Short Review of GrameephoneStarted their journey 1997It is a joint venture companyThe first company inBangladesh to introduce theGSM technology
Short Review of BanglalinkStarted journey in 2005.Banglalink currentlyhas 27 million subscribers
Measurement the Reliability of Data ( Employee Satisfaction)
Variables Cronbach’s alpha
Communication 0.701
Learning 0.801
Need 0.733
Mental Satisfaction 0.821
Supervisor Evaluation 0.861
Job Satisfaction Analysis of
Telecom Industry in Bangladesh
Model Summary
Model R R Square Std. Error of the
Estimate
1 .850 (a) .722 .60082
Tests of HypothesisCommunication – rejected (.099)Learning – rejected (.133)Need – rejected (.807)Mental Satisfaction - rejected (.052)Supervisor Evaluation – accepted (.049)
Measurement the Reliability of Data ( Employee Engagement)
Variables Cronbach’s alpha
Clear about the role 0.788
Inspiration 0.695
Concentration 0.788
Action Taking 0.702
Willingness 0.772
Skill 0.769
Commitment 0.721
Employee Engagement Analysis
Model Summary
Model R R Square Std. Error of the
Estimate
1 .771 (a) .594 .77571
Tests of HypothesisClear about the role – rejected (.665)Inspiration – rejected (.168)Concentration – rejected (.314)Action Taking – rejected (.613)Willingness – rejected (.203)Commitment – rejected (.976)
ConclusionAccording to the research the employees seem quite
satisfied and fulfilled in the organizations. Still it is very much difficult to work towards perfection. Therefore the organizations are all the time moving towards making the work environment the “employee choice”. Employees are also cooperating with their employer according to the survey. They are always engaged with their responsible work. The most important thing is the majority percentages of the employees give the best effort on their work.