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Employee Training History
GEORGE KEITH
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
04-Dec-
2014 2015 F-150 New Model Training 30N56W0 Pass
Web Based
Training (eLearning)
04-Dec-
2014
19-Nov-2014
Ford F-150 2015 Lineup & Offerings
3634W Pass
Web Based
Training (eLearning)
19-Nov-2014
31-Oct-2014
Ford F-150 2015 Product Knowledge - Service
3655W Pass Web Based Training (eLearning)
31-Oct-2014
19-Sep-2014
2015 Mustang New Model Training
30N54W0 Pass Web Based Training
(eLearning)
18-Nov-2014
03-Sep-
2014
Ford Mustang 2015 Product
Knowledge 3630W Pass
Web Based Training
(eLearning)
03-Sep-
2014
26-Aug-
2014
Parts Process: Manage Inventory
Quality 3616W Pass
Web Based
Training (eLearning)
26-Aug-
2014
25-Aug-2014
Parts Process: Strategies for Sales Growth
3607W Pass
Web Based
Training (eLearning)
25-Aug-2014
22-Aug-2014
Parts Process: Accelerating Sales Growth
3606W Pass Web Based Training (eLearning)
22-Aug-2014
08-Aug-2014
Phone Skills: Sell the Visit 3626W Pass Web Based Training
(eLearning)
08-Aug-2014
05-Aug-
2014
Ford F-150 2015 Lineup &
Offerings 3634W Fail
Web Based Training
(eLearning)
05-Aug-
2014
28-Jul-
2014 2015 Transit New Model Training 30N52W0 Pass
Web Based
Training (eLearning)
18-Nov-
2014
28-Jul-
2014
Lincoln Pillars: The Foundation of
Our Brand's Success 3625W Pass
Web Based
Training
28-Jul-
2014
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
(eLearning)
10-Jul-
2014 2015 Lincoln MKC 30N51W0 Pass
Web Based
Training (eLearning)
18-Nov-
2014
09-Jul-2014
Ford Transit 2015 Product Knowledge
3633W Pass
Web Based
Training (eLearning)
09-Jul-2014
09-Jul-2014
Lincoln MKC 2015: Product Knowledge
3636W Pass Web Based Training (eLearning)
09-Jul-2014
05-Feb-2014
Collision and Body Shop Essentials
30G23W1 Pass Web Based Training
(eLearning)
05-Feb-2014
03-Feb-
2014
Technical Fundamentals -
Electrical Systems TF1010011C Pass
Web Based Training
(eLearning)
18-Nov-
2014
31-Jan-
2014 2014 Transit Connect NMT 30N50W0 Pass
Web Based
Training (eLearning)
18-Nov-
2014
24-Jan-2014
NOM: Social Media - Manage the Dealership's Online Reputation
4124W Pass
Web Based
Training (eLearning)
24-Jan-2014
16-Jan-2014
Ford Transit Connect 2014 Product Knowledge
3618W Pass Web Based Training (eLearning)
17-Jan-2014
24-Oct-2013
Connecting the Right Plug-in to Your Customer
3614W Pass Web Based Training
(eLearning)
24-Oct-2013
23-Oct-
2013
Connecting the Right Plug-in to
Your Customer 3614W Fail
Web Based Training
(eLearning)
23-Oct-
2013
22-Oct-
2013
Parts Process: Accelerating Sales
Growth 3606W Fail
Web Based
Training (eLearning)
22-Oct-
2013
14-Aug-2013
People Skills: Nice People Finish First - Being Positive Works
3576W Pass
Web Based
Training (eLearning)
14-Aug-2013
14-Aug-2013
Service Process: Service Advisor Portal
3599W Pass Web Based Training (eLearning)
22-Oct-2013
07-May-2013
Ford: Personal Orientation Experience
3547W Pass Web Based Training
(eLearning)
24-May-2013
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
05-May-2013
Ford - Real-world Fuel Economy 3596W Pass Web Based Training
(eLearning)
24-May-2013
03-Apr-
2013 Certified Pre-Owned: Sales Skills 3556W Pass
Web Based Training
(eLearning)
03-Apr-
2013
21-Feb-
2013
Hybrid Vehicle Components and
Operation 30N26W2 Pass
Web Based
Training (eLearning)
18-Nov-
2014
20-Feb-2013
People Skills: Beyond Words - How You Look and Sound
3573W Pass
Web Based
Training (eLearning)
20-Feb-2013
18-Feb-2013
People Skills: I Can't See You - Effective Electronic Communication
3575W Pass Web Based Training (eLearning)
18-Feb-2013
18-Feb-2013
People Skills: I'm Right, You're Wrong! - Resolving Issues
3574W Pass Web Based Training
(eLearning)
18-Feb-2013
18-Feb-
2013
People Skills: Pay Attention -
Active Listening 3572W Pass
Web Based Training
(eLearning)
18-Feb-
2013
12-Feb-
2013 Lincoln Brand Champion 3578W Pass
Web Based
Training (eLearning)
12-Feb-
2013
07-Feb-2013
Electrification Advanced Knowledge - Sales
3522W2 Pass
Web Based
Training (eLearning)
07-Feb-2013
07-Feb-2013
Electrification Advanced Knowledge - Service
3523W2 Pass Web Based Training (eLearning)
07-Feb-2013
06-Feb-2013
Lincoln Brand Champion 3578W Fail Web Based Training
(eLearning)
06-Feb-2013
04-Feb-
2013 Lincoln Brand Champion 3578W Pass
Web Based Training
(eLearning)
24-May-
2013
29-Jan-
2013
Advanced Warranty & Policy
Workshop Test 3535CTEST Pass Web Test
24-May-
2013
29-Jan-2013
Warranty & Policy: Advanced Issues Webinar Testout
3413PTEST Pass Web Test 29-Jan-2013
23-Jan-2013
Certified Pre-Owned: Fixed Operations
3558W Pass Web Based Training
(eLearning)
23-Jan-2013
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
23-Jan-2013
Certified Pre-Owned: Used Vehicle Operations
3557W Pass Web Based Training
(eLearning)
24-May-2013
17-Jan-
2013
2013 C Max Hybrid New Model
Training Course 30N47W0 Pass
Web Based Training
(eLearning)
18-Nov-
2014
17-Jan-
2013 2013 Fusion New Model Training 30N46W0 Pass
Web Based
Training (eLearning)
18-Nov-
2014
17-Jan-2013
2013 Lincoln MKZ New Model Training
30N48W0 Pass
Web Based
Training (eLearning)
18-Nov-2014
17-Jan-2013
C-MAX Energi New Model Training
30N49W0 Pass Web Based Training (eLearning)
18-Nov-2014
17-Jan-2013
Certified Pre-Owned: Ford/Lincoln CPO Program
Overview
3554W Pass Web Based Training
(eLearning)
24-May-2013
17-Jan-
2013
Certified Pre-Owned: Understanding How to Certify
Used Vehicles
3555W Pass Web Based Training
(eLearning)
17-Jan-
2013
03-Dec-
2012
Truck - Essential Knowledge for
Spec'ing Trucks 3461W Pass
Web Based
Training (eLearning)
24-May-
2013
26-Nov-2012
Strategically Growing Your Wholesale Business
3405W Pass
Web Based
Training (eLearning)
26-Nov-2012
26-Nov-2012
Wholesale Parts Fundamentals 3393W Pass Web Based Training (eLearning)
24-May-2013
23-Nov-2012
FordParts.com Advanced Customer Handling
3564W Pass Web Based Training
(eLearning)
24-May-2013
23-Nov-
2012
FordParts.com Advanced Site
Setup 3565W Pass
Web Based Training
(eLearning)
24-May-
2013
23-Nov-
2012
FordParts.com Customers &
Ordering 3561W Pass
Web Based
Training (eLearning)
23-Nov-
2012
23-Nov-2012
FordParts.com Developing
Sponsored Customer Relationships
3562W Pass
Web Based
Training (eLearning)
24-May-2013
23-Nov- FordParts.com Marketing Your 3563W Pass Web Based 23-Nov-
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
2012 eBusiness Training (eLearning)
2012
23-Nov-2012
FordParts.com Measuring Your eBusiness
3566W Pass Web Based Training (eLearning)
24-May-2013
21-Nov-2012
FordParts.com Customers & Ordering
3561W Pass Web Based Training
(eLearning)
24-May-2013
21-Nov-
2012 FordParts.com Pricing 3560W Pass
Web Based Training
(eLearning)
24-May-
2013
21-Nov-
2012
FordParts.com eCommerce
Opportunity 3559W Pass
Web Based
Training (eLearning)
24-May-
2013
21-Nov-2012
Inventory Mgmt 2-Plan Orders 3499W Pass
Web Based
Training (eLearning)
21-Nov-2012
21-Nov-2012
Inventory Mgmt 3-Manage Order Bank-Finalize Orders
3500W Pass Web Based Training (eLearning)
24-May-2013
20-Nov-2012
Inventory Mgmt 1-Introduction and Overview
3498W Pass Web Based Training
(eLearning)
20-Nov-2012
20-Nov-
2012 Inventory Mgmt 2-Plan Orders 3499W Pass
Web Based Training
(eLearning)
24-May-
2013
19-Nov-
2012
Inventory Mgmt 1-Introduction
and Overview 3498W Pass
Web Based
Training (eLearning)
24-May-
2013
16-Nov-
2012
NOM Curriculum: Internet Sales
Specialist Test 4140TEST Pass Web Test
16-Nov-
2012
15-Nov-
2012
NOM Curriculum: Internet Sales
Specialist Test 4140TEST Fail Web Test
15-Nov-
2012
13-Nov-2012
NOM Curriculum: Internet Sales Specialist Test
4140TEST Fail Web Test 13-Nov-2012
12-Nov-2012
NOM Curriculum: Internet Sales Specialist Test
4140TEST Fail Web Test 12-Nov-2012
09-Nov-2012
NOM Curriculum: Internet Sales Specialist Test
4140TEST Fail Web Test 09-Nov-2012
07-Nov-
2012 Lincoln Brand Champion Program 3579TEST Pass Web Test
07-Nov-
2012
07-Nov-
2012
NOM Curriculum: Internet Sales
Specialist Test 4140TEST Fail Web Test
07-Nov-
2012
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
07-Nov-2012
NOM: Digital Advertising-Display Advertising
4132W Pass Web Based Training
(eLearning)
07-Nov-2012
07-Nov-
2012
NOM: Digital Advertising-
Leveraging Search Engines 4133W Pass
Web Based Training
(eLearning)
07-Nov-
2012
07-Nov-
2012
NOM: Lead Management-In Your
Store 4110W Pass
Web Based
Training (eLearning)
07-Nov-
2012
07-Nov-2012
NOM: Lead Management-Measure Your Efforts
4111W Pass
Web Based
Training (eLearning)
07-Nov-2012
07-Nov-2012
NOM: Social Media - Enhance Your Status
4122W Pass Web Based Training (eLearning)
07-Nov-2012
05-Nov-2012
Selling U: Deliver the Numbers & Confirm the Sale
7012W Pass Web Based Training
(eLearning)
24-May-2013
05-Nov-
2012
Selling U: Land on the Right
Vehicle 7011W Pass
Web Based Training
(eLearning)
24-May-
2013
05-Nov-
2012 Selling U: Phone to Floor 7013W Pass
Web Based
Training (eLearning)
24-May-
2013
02-Nov-
2012
NOM Curriculum: Sales
Consultant Test 4142TEST Pass Web Test
02-Nov-
2012
02-Nov-
2012
NOM: Lead Management-
Appointments and Follow Up 4113W Pass
Web Based
Training (eLearning)
02-Nov-
2012
02-Nov-2012
NOM: Lead Management-Respond to Leads
4112W Pass
Web Based
Training (eLearning)
02-Nov-2012
02-Nov-2012
Selling U: Build the Relationship 7010W Pass Web Based Training (eLearning)
24-May-2013
02-Nov-2012
Selling U: Top Ten Selling 7008W Pass Web Based Training
(eLearning)
24-May-2013
01-Nov-
2012
Electrification Advanced
Knowledge - Sales 3522W1 Pass
Web Based Training
(eLearning)
24-May-
2013
01-Nov-
2012
Ford Focus & Focus ST 2013
Product Knowledge WBT 3501W1 Pass
Web Based
Training
24-May-
2013
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
(eLearning)
31-Oct-
2012
Lincoln MKX 2013 Product
Knowledge WBT 3492W2 Pass
Web Based
Training (eLearning)
24-May-
2013
31-Oct-2012
Lincoln Navigator 2013 Product Knowledge WBT
3391W4 Pass
Web Based
Training (eLearning)
24-May-2013
30-Oct-2012
History of Lincoln 3526W Pass Web Based Training (eLearning)
24-May-2013
30-Oct-2012
Lincoln MKS 2013 Product Knowledge WBT
3532W Pass Web Based Training
(eLearning)
24-May-2013
30-Oct-
2012
Lincoln MKT 2013 Product
Knowledge WBT 3533W Pass
Web Based Training
(eLearning)
24-May-
2013
30-Oct-
2012
Lincoln MKZ & Hybrid 2013
Product Knowledge 3549W Pass
Web Based
Training (eLearning)
24-May-
2013
30-Oct-2012
Lincoln Revitalization: What You Need To Know
3534W Pass
Web Based
Training (eLearning)
24-May-2013
30-Oct-2012
NOM Curriculum: Greeter Test 4145TEST Pass Web Test 30-Oct-2012
30-Oct-2012
NOM: Online Marketplace-Internet-Informed Consumer
4109W Pass
Web Based
Training (eLearning)
30-Oct-2012
24-Oct-2012
Electrification Advanced Knowledge - Service
3523W1 Pass Web Based Training (eLearning)
24-May-2013
18-Oct-2012
Vehicle Brake Systems - Web Based Training
38S01W0 Pass Web Based Training
(eLearning)
18-Nov-2014
08-Oct-
2012
Tire Essentials 102 - Sidewall
Markings 261 Pass
Web Based Training
(eLearning)
22-Dec-
2014
08-Oct-
2012
Tire Essentials 201 - Selecting
Replacement Tires 263 Pass
Web Based
Training (eLearning)
22-Dec-
2014
04-Oct-2012
Tire Essentials 102 - Sidewall Markings
261 Pass
Web Based
Training (eLearning)
22-Dec-2014
04-Oct- Tire Essentials 201 - Selecting 263 Pass Web Based 22-Dec-
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
2012 Replacement Tires Training (eLearning)
2014
01-Oct-2012
People Skills: One Size Does Not Fit All - Communication Styles
3571W Pass Web Based Training (eLearning)
01-Oct-2012
01-Oct-2012
People Skills: Your People Skills are Showing
3570W Pass Web Based Training
(eLearning)
01-Oct-2012
01-Oct-
2012
Tire Essentials 102 - Sidewall
Markings 261 Pass
Web Based Training
(eLearning)
22-Dec-
2014
29-Sep-
2012
Tire Essentials 101 Tire
Definitions and Sizing 260 Pass
Web Based
Training (eLearning)
22-Dec-
2014
29-Sep-2012
Tire Essentials 102 - Sidewall Markings
261 Fail
Web Based
Training (eLearning)
01-Oct-2012
28-Sep-2012
Tire Essentials 101 Tire Definitions and Sizing
260 Fail Web Based Training (eLearning)
01-Oct-2012
28-Sep-2012
Tire Essentials 201 - Selecting Replacement Tires
263 Fail Web Based Training
(eLearning)
01-Oct-2012
27-Sep-
2012
Tire Essentials 101 Tire
Definitions and Sizing 260 Fail
Web Based Training
(eLearning)
01-Oct-
2012
27-Sep-
2012 Tire Inspection and Tire Damages 166 Pass
Web Based
Training (eLearning)
22-Dec-
2014
25-Sep-2012
Introduction to Noise, Vibration and Harshness
30S05W0 Pass
Web Based
Training (eLearning)
18-Nov-2014
19-Sep-2012
Brake Service Procedures - Web Based Training
38S02W0 Pass Web Based Training (eLearning)
18-Nov-2014
18-Sep-2012
Steering & Suspension Alignment 33S13W0 Pass Web Based Training
(eLearning)
18-Nov-2014
18-Sep-
2012
Steering System Theory and
Operation 33S12W1 Pass
Web Based Training
(eLearning)
18-Nov-
2014
17-Sep-
2012 2011 Explorer NMT 30N39W0 Pass
Web Based
Training
18-Nov-
2014
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
(eLearning)
17-Sep-
2012
2011 FORD FIESTA New Model
Training 30N38W0 Pass
Web Based
Training (eLearning)
18-Nov-
2014
17-Sep-2012
2011 Ford Super Duty New Model Training
30N37W0 Pass
Web Based
Training (eLearning)
18-Nov-2014
17-Sep-2012
2012 FOCUS ELECTRIC COMPONENTS AND OPERATION
30N41W0 Pass Web Based Training (eLearning)
18-Nov-2014
17-Sep-2012
2012 FOCUS NMT 30N40W0 Pass Web Based Training
(eLearning)
18-Nov-2014
14-Sep-
2012
2013 Lincoln MKT Limo Livery
NMT 30N45W0 Pass
Web Based Training
(eLearning)
18-Nov-
2014
14-Sep-
2012
2013 Sedan Utility Police
Interceptor 30N44W0 Pass
Web Based
Training (eLearning)
18-Nov-
2014
13-Sep-2012
2009 F-150 NMT 30N30W0 Pass
Web Based
Training (eLearning)
18-Nov-2014
13-Sep-2012
2010 MY Fusion/Milan/MKZ New Model Training
30N33W0 Pass Web Based Training (eLearning)
18-Nov-2014
13-Sep-2012
2010 MY Transit Connect New Model Training
30N35W0 Pass Web Based Training
(eLearning)
18-Nov-2014
13-Sep-
2012
2010 Taurus/Lincoln MKT New
Model Training 30N36W0 Pass
Web Based Training
(eLearning)
18-Nov-
2014
13-Sep-
2012
Ford C-MAX Hybrid 2013
Product Knowledge WBT 3545W Pass
Web Based
Training (eLearning)
24-May-
2013
13-Sep-2012
Ford Fusion & Fusion Hybrid 2013 Product Knowledge WBT
3548W Pass
Web Based
Training (eLearning)
24-May-2013
13-Sep-2012
Ford Product Training - Find It 3568W Pass Web Based Training (eLearning)
24-May-2013
06-Sep-2012
PIT - Using Online Service Publications
30G14W0 Pass Web Based Training
(eLearning)
18-Nov-2014
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
06-Sep-2012
Tire Pressure Monitor Systems (TPMS)
33S16W0 Pass Web Based Training
(eLearning)
18-Nov-2014
05-Sep-
2012 General Maintenance 10M01W0 Pass
Web Based Training
(eLearning)
18-Nov-
2014
05-Sep-
2012
ON-LINE SERVICE
PUBLICATION NAVIGATION 30G14W1 Pass
Web Based
Training (eLearning)
18-Nov-
2014
05-Sep-2012
Parts Process: Receiving & Availability
3516W Pass
Web Based
Training (eLearning)
24-May-2013
05-Sep-2012
Parts Process: Selling Related Parts & Accessories
3517W Pass Web Based Training (eLearning)
24-May-2013
05-Sep-2012
Parts Process: Traffic Jam 3518W Pass Web Based Training
(eLearning)
24-May-2013
05-Sep-
2012
USING THE FORD TECHNICAL SERVICE
HOTLINE
30G04W2 Pass Web Based Training
(eLearning)
18-Nov-
2014
05-Sep-
2012 WARRANTY FOR TECHS 30G09W1 Pass
Web Based
Training (eLearning)
06-Sep-
2012
04-Sep-2012
PRE DELIVERY INSPECTION 30G22W0 Pass
Web Based
Training (eLearning)
18-Nov-2014
04-Sep-2012
WARRANTY FOR TECHS 30G09W1 Pass Web Based Training (eLearning)
18-Nov-2014
03-Sep-2012
Completing an Efficient VCU/MPI Inspection
10M02W0 Pass Web Based Training
(eLearning)
18-Nov-2014
29-Aug-
2012 Ford Brand Pillars 3536W Pass
Web Based Training
(eLearning)
29-Aug-
2012
29-Aug-
2012
Ford F-150 2013 Product
Knowledge WBT 3441W4 Pass
Web Based
Training (eLearning)
24-May-
2013
29-Aug-2012
ONE WBT 3537W Pass
Web Based
Training (eLearning)
29-Aug-2012
27-Aug- FMC360 Customer Relationship 3546W Pass Web Based 24-May-
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
2012 Management Application for Dealers
Training (eLearning)
2013
27-Aug-2012
Ford Explorer & Explorer Sport 2013 Product Knowledge WBT
3497W3 Pass Web Based Training (eLearning)
24-May-2013
17-Aug-2012
Service: Ford Focus & Focus ST 2013 Product Knowledge WBT
3502W1 Pass Web Based Training
(eLearning)
17-Aug-2012
07-Aug-2012
Electrification - MyFord Mobile Training Test
3553TEST Pass Web Test 07-Aug-2012
21-Jun-2012
Truck - Delivery & Follow-Up 2039W Pass Web Based Training
(eLearning)
24-May-2013
30-May-2012
NOM Curriculum: Parts Manager Test
4143TEST Pass Web Test 30-May-2012
30-May-2012
NOM Curriculum: Service Manager Test
4144TEST Pass Web Test 30-May-2012
30-May-2012
NOM: Digital Advertising-Database Marketing
4131W Pass Web Based Training (eLearning)
30-May-2012
30-May-2012
NOM: Digital Advertising-Introduction
4130W Pass Web Based Training
(eLearning)
30-May-2012
30-May-
2012
NOM: Social Media - Engage
Responsibly 4123W Pass
Web Based Training
(eLearning)
30-May-
2012
17-May-
2012
NOM: Online Marketplace -
Business Case 4108W Pass
Web Based
Training (eLearning)
17-May-
2012
17-May-2012
NOM: Social Media - Connect With Customers
4121W Pass
Web Based
Training (eLearning)
17-May-2012
17-May-2012
NOM: Social Media - What's the Buzz?
4120W Pass Web Based Training (eLearning)
17-May-2012
14-May-2012
Service Advisor Road Test 3541EVAL Pass Evaluation - USA Only
05-Dec-2014
09-May-2012
Ford Escape 2013 Product Knowledge WBT
3538W Pass Web Based Training (eLearning)
24-May-2013
24-Apr-2012
Service Process: Applying Your Relationship Skills
3531W Pass Web Based Training
(eLearning)
24-May-2013
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
24-Apr-2012
Service Process: Applying Your Selling Skills
3530W Pass Web Based Training
(eLearning)
24-May-2013
24-Apr-
2012
Service Process: Applying Your
Write-up Skills 3529W Pass
Web Based Training
(eLearning)
24-May-
2013
17-Apr-
2012
Electrification Advanced
Knowledge WBT - Service 3523W Pass
Web Based
Training (eLearning)
24-May-
2013
09-Apr-2012
Body Shop Manager: Agent and Agency Marketing
3506W Pass
Web Based
Training (eLearning)
24-May-2013
09-Apr-2012
Body Shop Manager: Insurance Companies
3509W Pass Web Based Training (eLearning)
24-May-2013
06-Apr-2012
Body Shop Manager: Introduction 3504W Pass Web Based Training
(eLearning)
24-May-2013
06-Apr-
2012
Body Shop Manager: Lean
Principles 3510W Pass
Web Based Training
(eLearning)
24-May-
2013
06-Apr-
2012
Body Shop Manager: Owner
Marketing 3505W Pass
Web Based
Training (eLearning)
06-Apr-
2012
05-Apr-2012
Navigation System for MyFord/MyLincoln Touch-Sales
3524W Pass
Web Based
Training (eLearning)
24-May-2013
04-Apr-2012
MyFord Touch/MyLincoln Touch - Sales
3494W1 Pass Web Based Training (eLearning)
24-May-2013
04-Apr-2012
Navigation System for MyFord/MyLincoln Touch-Srvc
3525W Pass Web Based Training
(eLearning)
24-May-2013
03-Apr-
2012
MyFord Touch/MyLincoln Touch
- Service 3507W1 Pass
Web Based Training
(eLearning)
24-May-
2013
28-Oct-
2011 SYNC Lite 3491W2 Pass
Web Based
Training (eLearning)
28-Oct-
2011
28-Oct-2011
SYNC for Ford/Lincoln Sales and Delivery
3489W2 Pass
Web Based
Training (eLearning)
17-Feb-2014
28-Oct- SYNC for Ford/Lincoln Service 3490W2 Pass Web Based 17-Feb-
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
2011 and Re-delivery Training (eLearning)
2014
28-Oct-2011
Service: Ford Explorer 2012 Product Knowledge WBT
3515W1 Pass Web Based Training (eLearning)
24-May-2013
16-Jun-2011
Ford Electrification Strategy 3521W Pass Web Based Training
(eLearning)
24-May-2013
16-Feb-
2011 SYNC Lite 3491W1 Pass
Web Based Training
(eLearning)
17-Feb-
2014
16-Feb-
2011 SYNC for Sales and Delivery 3489W1 Pass
Web Based
Training (eLearning)
16-Feb-
2011
16-Feb-2011
SYNC for Service and Re-delivery
3490W1 Pass
Web Based
Training (eLearning)
17-Feb-2014
16-Feb-2011
Service: Ford Focus 2012 Product Knowledge WBT
3502W Pass Web Based Training (eLearning)
24-May-2013
26-Nov-2010
Service: Ford Explorer 2011 Product Knowledge WBT
3515W Pass Web Based Training
(eLearning)
24-May-2013
18-Aug-
2010
MyFord Touch / MyLincoln
Touch - Service 3507W Pass
Web Based Training
(eLearning)
18-Aug-
2010
17-Aug-
2010
MyFord Touch / MyLincoln
Touch - Service 3507W Fail
Web Based
Training (eLearning)
17-Aug-
2010
16-Aug-2010
MyFord Touch / MyLincoln Touch - Service
3507W Pass
Web Based
Training (eLearning)
24-May-2013
15-Jun-2010
Managing Quick Lane for Profit 3388W Pass Web Based Training (eLearning)
16-Jun-2010
08-Jun-2010
Service: Ford Fiesta 2011 Product Knowledge WBT
3496W Pass Web Based Training
(eLearning)
24-May-2013
07-Jun-
2010
Service: Ford Fiesta 2011 Product
Knowledge WBT 3496W Pass
Web Based Training
(eLearning)
18-Jun-
2010
04-Jun-
2010
VCU Training for Quick Lane
Technicians & Managers 3475W Pass
Web Based
Training
24-May-
2013
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
(eLearning)
02-Jun-
2010
Master Your Phone Skills to Ring
Up Parts Sales 3355W Pass
Web Based
Training (eLearning)
02-Jun-
2010
02-Jun-2010
Parts Process: Introduction 3476W Pass
Web Based
Training (eLearning)
24-May-2013
02-Jun-2010
Parts Process: Selling MLR Parts 3477W Pass Web Based Training (eLearning)
24-May-2013
02-Jun-2010
Parts Process: Selling for Heavy Repair/Collision
3478W Pass Web Based Training
(eLearning)
02-Jun-2010
22-Jan-
2010
Service: Ford F-250/F-350/F-450
Product Knowledge 3484W Pass
Web Based Training
(eLearning)
22-Jan-
2010
08-Dec-
2009
Ford Fiesta 2011 Readiness In-
Dealership Training 3481C Pass Classroom
23-Nov-
2010
25-Aug-2009
Warranty Counseling Process- Step 1
1208 Pass FORDSTAR 23-Nov-2010
23-Jul-2009
Service Manager: Marketing & Merchandising
3462W Pass Web Based Training
(eLearning)
24-Jul-2009
22-Jul-
2009
Service Manager: Focus on the
Service Process 3466W Pass
Web Based Training
(eLearning)
24-Jul-
2009
21-Jul-
2009 Service Manager: Introduction 3465W Pass
Web Based
Training (eLearning)
21-Jul-
2009
21-Jul-2009
Service Manager: Shop Management
3469W Pass
Web Based
Training (eLearning)
22-Jul-2009
20-Jul-2009
Service Manager: Introduction 3465W Fail Web Based Training (eLearning)
20-Jul-2009
03-Jun-2009
SYNC: Traffic, Directions and Information
3460W Pass Web Based Training
(eLearning)
03-Jun-2009
02-Jun-
2009
SYNC: Traffic, Directions and
Information 3460W Fail
Web Based Training
(eLearning)
02-Jun-
2009
14-May-
2009
Ford Work Solutions Advanced
WBT 3453W Pass
Web Based
Training
14-May-
2009
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
(eLearning)
21-Apr-
2009
Ford Advantage Plan Sales Event
Quiz - Sales 3470QUIZ Pass Web Test
21-Apr-
2009
01-Apr-
2009
Diesel: Power Stroke® Care and
Maintenance 3455W Pass
Web Based Training
(eLearning)
02-Apr-
2009
01-Apr-
2009
Ford Advantage Plan Sales Event
Quiz - Service 3471QUIZ Pass Web Test
01-Apr-
2009
12-Feb-
2009 Leading Your Team for Success 3450W Pass
Web Based Training
(eLearning)
13-Feb-
2009
02-Feb-
2009 Customer Loyalty Program 3443W Pass
Web Based
Training (eLearning)
03-Feb-
2009
26-Nov-2008
SYNC: Understanding 911 Assist and VHR - Service
3447W Pass
Web Based
Training (eLearning)
26-Nov-2008
25-Nov-2008
SYNC: Understanding 911 Assist and VHR - Sales
3446W Pass Web Based Training (eLearning)
26-Nov-2008
12-Jun-2008
Building Trust and Value Through Respect
3439W Pass Web Based Training
(eLearning)
12-Jun-2008
09-Jun-
2008
Service Process: Delivery and
Follow-Up 3438W Pass
Web Based Training
(eLearning)
09-Jun-
2008
09-Jun-
2008 Service Process: Introduction 3435W Pass
Web Based
Training (eLearning)
09-Jun-
2008
09-Jun-2008
Service Process: Selling Needed Service
3437W Pass
Web Based
Training (eLearning)
09-Jun-2008
09-Jun-2008
Service Process: Write-Up 3436W Pass Web Based Training (eLearning)
09-Jun-2008
31-Mar-2008
Insight: Focus on Customers With Disabilities
3285W Pass Web Based Training
(eLearning)
31-Mar-2008
08-Nov-
2007
Ford Taurus Product Knowledge
WBT 3420W Pass
Web Based Training
(eLearning)
08-Nov-
2007
19-Sep-
2007 SYNC Specialist Training 3426C Pass Classroom
23-Nov-
2010
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
15-Sep-2007
SYNC: Connecting with Sales Customers-SLS Other
3422W Pass Web Based Training
(eLearning)
16-Sep-2007
15-Sep-
2007
SYNC: Connecting with Service
Customers-SVC Other 3424W Pass
Web Based Training
(eLearning)
16-Sep-
2007
14-Sep-
2007
Red Carpet for Sales Consultants
Test 0004-2TEST Pass Web Test
15-Sep-
2007
14-Sep-
2007 SYNC: Operation & Testing 34S26W0 Pass
Web Based Training
(eLearning)
18-Nov-
2014
13-Sep-
2007
SYNC: Connecting with Sales
Customers-SM & SC 3423W Pass
Web Based
Training (eLearning)
14-Sep-
2007
13-Sep-2007
SYNC: Connecting with Service Customers-SM & SA
3425W Pass
Web Based
Training (eLearning)
14-Sep-2007
27-Aug-2007
SYNC: The Basics 3421W Pass Web Based Training (eLearning)
28-Aug-2007
26-Jul-2007
Warranty & Policy: Advanced Issues
3413FS Pass FORDSTAR 23-Nov-2010
26-Jul-2007
Warranty & Policy: Advanced Issues Test
3413TEST Pass Web Test 06-Aug-2007
06-Jul-2007
Warranty: Identifying Challenging Repair Orders
3414W Pass
Web Based
Training (eLearning)
07-Aug-2007
06-Jul-2007
Warranty: Metrics Based Performance Management
3415W Pass Web Based Training (eLearning)
07-Jul-2007
20-Apr-2007
Diesel: 6.4L Power Stroke Operating Features
3409W Pass Web Based Training
(eLearning)
21-Apr-2007
20-Apr-
2007
Diesel: Power Stroke®
Fundamentals 3410W Pass
Web Based Training
(eLearning)
21-Apr-
2007
09-Mar-
2007
F&I: Principles of Menu Selling
Test 5007TEST Pass Web Test
10-Mar-
2007
07-Mar-2007
F&I Sales: Build Trust & Identify Needs Test
5000TEST Pass Web Test 08-Mar-2007
07-Mar-2007
F&I: Improving Dealership Cust. Satisfaction Test
5004TEST Pass Web Test 08-Mar-2007
06-Mar- Commercial Service Plus 3387FS Pass FORDSTAR 23-Nov-
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
2007 2010
06-Mar-
2007 Commercial Service Plus Test 3387TEST Pass Web Test
08-Mar-
2007
03-Mar-
2007
Shop Foreperson: Supporting the
Sale 3402W Pass
Web Based Training
(eLearning)
04-Mar-
2007
03-Mar-
2007
Warranty Essentials for the Shop
Foreperson 3404W Pass
Web Based
Training (eLearning)
04-Mar-
2007
15-Feb-2007
Insight: Focus on Asian-American Customers
3249W Pass
Web Based
Training (eLearning)
16-Feb-2007
15-Feb-2007
Insight: Focus on Hispanic Customers
3252W Pass Web Based Training (eLearning)
16-Feb-2007
14-Feb-2007
Insight: Focus on GLBT Customers
3251W Pass Web Based Training
(eLearning)
15-Feb-2007
13-Feb-
2007
Privacy: Understanding
Telemarketing 3273W Pass
Web Based Training
(eLearning)
14-Feb-
2007
12-Feb-
2007
Harassment: Prevention in the
Workplace (Employee) LRNHUR602 Pass
Web Based
Training (eLearning)
15-Feb-
2007
12-Feb-2007
Harassment: Prevention in the Workplace (Mgr)
LRNHUR702 Pass
Web Based
Training (eLearning)
15-Feb-2007
12-Feb-2007
Legal Basics II (Sales) LRNCOM303 Pass Web Based Training (eLearning)
15-Feb-2007
12-Feb-2007
Money Laundering & USA Patriot Act
LRNBAF211 Pass Web Based Training
(eLearning)
15-Feb-2007
12-Feb-
2007
Privacy: Understanding
Telemarketing 3273W Pass
Web Based Training
(eLearning)
13-Feb-
2007
12-Feb-
2007 Truth in Lending (Reg.Z) LRNBAF230 Pass
Web Based
Training (eLearning)
15-Feb-
2007
09-Feb-2007
Equal Employment Opportunity LRNHUR241 Pass
Web Based
Training (eLearning)
15-Feb-2007
09-Feb- Family and Medical Leave Act LRNHUR231 Pass Web Based 15-Feb-
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
2007 Training (eLearning)
2007
09-Feb-2007
Legal Basics I (Sales) LRNCOM302 Pass Web Based Training (eLearning)
15-Feb-2007
08-Feb-2007
Equal Credit (Reg. B) LRNBAF225 Pass Web Based Training
(eLearning)
02-Mar-2007
07-Feb-
2007
Americans with Disabilities Act:
Accommodations LRNHUR223 Pass
Web Based Training
(eLearning)
09-Feb-
2007
07-Feb-
2007 Drug free Workplace Programs: LRNHUR282 Pass
Web Based
Training (eLearning)
02-Mar-
2007
06-Feb-2007
Age Discrimination: Avoidance & Prevention
LRNHUR248 Pass
Web Based
Training (eLearning)
09-Feb-2007
06-Feb-2007
Age Discrimination: Legitimate Distinctions
LRNHUR247 Pass Web Based Training (eLearning)
09-Feb-2007
06-Feb-2007
Americans with Disabilities Act: Introduction
LRNHUR220 Pass Web Based Training
(eLearning)
09-Feb-2007
05-Feb-
2007
Privacy: Safeguarding Customer
Data 3240W Pass
Web Based Training
(eLearning)
06-Feb-
2007
29-Jan-
2007
Appointment Coordinator/Cashier
Fundmentals 3406W Pass
Web Based
Training (eLearning)
30-Jan-
2007
29-Jan-2007
Appointment Management 3407W Pass
Web Based
Training (eLearning)
30-Jan-2007
25-Jan-2007
Dispatching Fundamentals 3396W Pass Web Based Training (eLearning)
26-Jan-2007
25-Jan-2007
Power Dispatching 3403W Pass Web Based Training
(eLearning)
26-Jan-2007
24-Jan-
2007
Customer Handling: Ensuring
Satisfaction 3395W Fail
Web Based Training
(eLearning)
25-Jan-
2007
23-Jan-
2007
Customer Handling: Concern
Resolution 3400W Pass
Web Based
Training
24-Jan-
2007
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
(eLearning)
23-Jan-
2007
Customer Handling: Ensuring
Satisfaction 3395W Pass
Web Based
Training (eLearning)
28-Feb-
2007
03-Jan-
2007 Straight Talk 1365 Pass FORDSTAR
23-Nov-
2010
19-Oct-
2006
BPN: Prospecting for Commercial
Service Bus Test 3032TEST Pass Web Test
20-Oct-
2006
17-Oct-2006
BPN: Prospecting for Commercial Service Bus Test
3032TEST Pass Web Test 19-Oct-2006
17-Oct-2006
Commercial Service Programs (BPN) Test
2091TEST Pass Web Test 19-Oct-2006
06-Oct-2006
Bus. Preferred Network Service Orientation Test
3031TEST Pass Web Test 07-Oct-2006
15-Aug-2006
Warranty Administrator Fundamentals
3339W Pass
Web Based
Training (eLearning)
16-Aug-2006
15-Aug-2006
Warranty Claim Preparation: First Time Every Time
3340W Pass Web Based Training (eLearning)
16-Aug-2006
15-Aug-2006
Warranty Claim Submission: Success
3343W Pass Web Based Training
(eLearning)
16-Aug-2006
15-Aug-
2006
Warranty Coverage Essentials:
Advanced Tour 3346W Pass
Web Based Training
(eLearning)
16-Aug-
2006
15-Aug-
2006
Warranty Coverage Essentials:
Basic Tour 3344W Pass
Web Based
Training (eLearning)
16-Aug-
2006
21-Jul-2006
Substance Abuse Testing LRNHUR206 Pass
Web Based
Training (eLearning)
27-Jul-2006
20-Jul-2006
Parts Managers-Inventory Management
3276W Fail Web Based Training (eLearning)
21-Jul-2006
20-Jul-2006
Parts Operations: Managing Your Inventory
3379W Pass Web Based Training
(eLearning)
21-Jul-2006
19-Jul-
2006
Parts Operations: Leading Your
Department 3384W Pass
Web Based Training
(eLearning)
20-Jul-
2006
19-Jul-
2006
Parts Operations: Managing
Terms and Conditions 3380W Pass
Web Based
Training
20-Jul-
2006
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
(eLearning)
19-Jul-
2006
Warranty Essentials for Parts
Personnel 3373W Pass
Web Based
Training (eLearning)
20-Apr-
2007
18-Jul-2006
Diesel Essentials 3302W Pass
Web Based
Training (eLearning)
19-Jul-2006
18-Jul-2006
Parts Manager Fundamentals 3365W Pass Web Based Training (eLearning)
19-Jul-2006
18-Jul-2006
Parts Operations: Leading Your Department
3384W Fail Web Based Training
(eLearning)
19-Jul-2006
18-Jul-
2006
Warranty Essentials for Parts
Personnel 3373W Pass
Web Based Training
(eLearning)
19-Jul-
2006
13-Jul-
2006 Diesel Essentials 3302W Fail
Web Based
Training (eLearning)
14-Jul-
2006
11-Jul-2006
Business Development: Selling for Body Shop
3371W Pass
Web Based
Training (eLearning)
12-Jul-2006
11-Jul-2006
Business Development: Selling for Parts
3377W Pass Web Based Training (eLearning)
12-Jul-2006
11-Jul-2006
Shop Production: Analyzing Your Throughput
3369W Pass Web Based Training
(eLearning)
12-Jul-2006
11-Jul-
2006
Warranty Essentials for Parts
Personnel 3373W Fail
Web Based Training
(eLearning)
12-Jul-
2006
10-Jul-
2006
Body Shop Manager
Fundamentals 3364W Pass
Web Based
Training (eLearning)
11-Jul-
2006
10-Jul-2006
Warranty Essentials for Body Shop Managers
3376W Pass
Web Based
Training (eLearning)
11-Jul-2006
06-Jun-2006
CPO Vehicle Inspection 2080 Fail Web Based Training (eLearning)
07-Jun-2006
02-Jun-2006
Warranty Essentials for Service Managers
3383W Pass Web Based Training
(eLearning)
03-Jun-2006
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
30-May-2006
Warranty Counseling Process- Step 1
1208 Pass FORDSTAR 23-Nov-2010
25-May-2006
Appointment, Schedul&Loading:Sys Utilization Test
3025TEST Pass Web Test 26-May-2006
25-May-2006
Insight: Focus on Hispanic Customers
3252W Fail Web Based Training
(eLearning)
26-May-2006
25-May-
2006
Shop Production: Loading to
Capacity 3381W Pass
Web Based Training
(eLearning)
26-May-
2006
25-May-
2006 Warranty Controls Workshop Test 9933TEST Pass Web Test
26-May-
2006
24-May-2006
Warranty Controls Workshop Test 9933TEST Fail Web Test 25-May-2006
22-May-2006
Shop Production: Scheduling to Capacity
3382W Pass Web Based Training
(eLearning)
23-May-2006
22-May-2006
Warranty Controls Workshop Test 9933TEST Fail Web Test 23-May-2006
16-May-2006
PRIOR EQUIV. FOR 3325FS EQUI3325FS Pass Classroom 23-Nov-2010
15-May-2006
Business Development: Selling for Service
3372W Pass Web Based Training (eLearning)
16-May-2006
15-May-2006
Warranty Controls Workshop Test 9933TEST Fail Web Test 16-May-2006
13-May-2006
Business Development: Selling for Service
3372W Fail Web Based Training (eLearning)
14-May-2006
02-May-2006
Financial Analysis Workshop-Dealership Test
9957TEST Fail Web Test 03-May-2006
17-Apr-2006
Business Development: Marketing & Merchandising
3374W Pass Web Based Training (eLearning)
18-Apr-2006
17-Apr-2006
Shop Production: Analyzing Your Potential
3370W Pass Web Based Training
(eLearning)
18-Apr-2006
15-Apr-
2006
Business Development: Marketing
& Merchandising 3374W Fail
Web Based Training
(eLearning)
16-Apr-
2006
15-Apr-
2006
Shop Production: Analyzing Your
Potential 3370W Fail
Web Based
Training
16-Apr-
2006
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
(eLearning)
15-Apr-
2006
Warranty: Managing Service
Department Performance 3375W Pass
Web Based
Training (eLearning)
16-Apr-
2006
14-Apr-2006
Shop Production: Analyzing Your Potential
3370W Pass
Web Based
Training (eLearning)
15-Apr-2006
03-Apr-2006
Business Development: Interdepartmental Growth
3367W Pass Web Based Training (eLearning)
04-Apr-2006
31-Mar-2006
People Management: Developing Your Team
3363W Pass Web Based Training
(eLearning)
01-Apr-2006
30-Mar-
2006
People Management: Building
Your Team 3362W Pass
Web Based Training
(eLearning)
31-Mar-
2006
30-Mar-
2006
People Management: Developing
Your Team 3363W Fail
Web Based
Training (eLearning)
01-Apr-
2006
30-Mar-2006
People Management: Leading Your Team
3361W Pass
Web Based
Training (eLearning)
31-Mar-2006
30-Mar-2006
Service Manager Fundamentals 3366W Pass Web Based Training (eLearning)
31-Mar-2006
22-Mar-2006
Service: Taking Control of Your Performance
3354W Pass Web Based Training
(eLearning)
23-Mar-2006
22-Mar-
2006
Talking with Confidence about
How a Vehicle Works 3353W Pass
Web Based Training
(eLearning)
23-Mar-
2006
21-Mar-
2006
Master Your Phone Skills to Ring
Up Sales 3330W Pass
Web Based
Training (eLearning)
22-Mar-
2006
21-Mar-2006
Outperform the Aftermarket: Building Satisfaction
3351W Pass
Web Based
Training (eLearning)
22-Mar-2006
21-Mar-2006
Outperform the Aftermarket: High-Mileage Selling
3357W Pass Web Based Training (eLearning)
22-Mar-2006
21-Mar-2006
Outperform the Aftermarket: Making the Sale
3352W Pass Web Based Training
(eLearning)
22-Mar-2006
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
21-Mar-2006
Outperform the Aftermarket: Preparing to Sell
3350W Pass Web Based Training
(eLearning)
22-Mar-2006
21-Mar-
2006
Outperform the Aftermarket:
Service Sales Mastery 3356W Pass
Web Based Training
(eLearning)
22-Mar-
2006
21-Mar-
2006
Parts & Service Advantage:
Keeping It Genuine 3349W Pass
Web Based
Training (eLearning)
22-Mar-
2006
20-Mar-2006
Master Your Phone Skills to Ring Up Sales
3330W Pass
Web Based
Training (eLearning)
21-Mar-2006
20-Mar-2006
Outperform the Aftermarket: Service Sales Mastery
3356W Fail Web Based Training (eLearning)
21-Mar-2006
17-Mar-2006
Service Advisor Fundamentals 3348W Pass Web Based Training
(eLearning)
18-Mar-2006
15-Mar-2006
Warranty Controls Workshop Test 9933TEST Pass Web Test 24-Mar-2006
14-Mar-2006
Insight: Introduction to Multicultural Customers
3248W Pass Web Based Training
(eLearning)
24-Mar-2006
14-Mar-2006
Warranty Controls Workshop Test 9933TEST Fail Web Test 15-Mar-2006
13-Mar-2006
Insight: Focus on Women Customers
3253W Pass Web Based Training
(eLearning)
24-Mar-2006
13-Mar-
2006
Insight: Focus on Youth
Customers 3297W Pass
Web Based Training
(eLearning)
24-Mar-
2006
13-Mar-
2006
Insight: Introduction to
Multicultural Customers 3248W Fail
Web Based
Training (eLearning)
14-Mar-
2006
13-Mar-2006
Managing Phone Skills to Ring Up Profits
3331W Pass
Web Based
Training (eLearning)
24-Mar-2006
13-Mar-2006
Warranty Essentials for Service Advisors
3347W Pass Web Based Training (eLearning)
24-Mar-2006
13-Mar-2006
Warranty: Taking Control of Your Performance
3345W Pass Web Based Training
(eLearning)
24-Mar-2006
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
13-Mar-2006
You and Ford: Making History 3341W Pass Web Based Training
(eLearning)
24-Mar-2006
13-Mar-
2006
Your Role in a Successful
Dealership: Fixed Ops 3342W Pass
Web Based Training
(eLearning)
24-Mar-
2006
09-Dec-
2005
Leadership For Dealership
Managers Test 9706TEST Pass Web Test
10-Dec-
2005
06-Dec-2005
Leadership for Dealership Managers
9706FS Pass FORDSTAR 23-Nov-2010
30-Nov-2005
Improving Profitability - Service Test
9959STEST Pass Web Test 01-Dec-2005
16-Nov-2005
Improving Profitability - Service Test
9959STEST Fail Web Test 17-Nov-2005
11-Nov-
2005
Financial Analysis Workshop-
Parts & Service 9959FS Pass FORDSTAR
23-Nov-
2010
11-Nov-
2005
Managing Employee Performance
Test 2047TEST Pass Web Test
14-Nov-
2005
10-Nov-2005
Managing Employee Performance Test
2047TEST Pass Web Test 11-Nov-2005
09-Nov-2005
Managing Employee Performance 2047FS Pass FORDSTAR 23-Nov-2010
08-Nov-2005
Coaching & Counseling Employees Test
2501TEST Pass Web Test 09-Nov-2005
07-Nov-
2005
Coaching & Counseling
Employees 2501FS Pass FORDSTAR
23-Nov-
2010
01-Nov-
2005
Customer Concern Verification
Qual Cking Test 9946TEST Pass Web Test
02-Nov-
2005
31-Oct-2005
Customer Concern Verification & Quality Checking
9946FS Pass FORDSTAR 23-Nov-2010
10-Oct-2005
HYBRID ESCAPE/MARINER NEW MODEL TRAINING
OVERVIEW
30N26F0 Pass FORDSTAR 23-Nov-2010
10-Oct-
2005
Hybrid Escape/Mariner New
Model Training Overview 30N26W0 Pass
Web Based Training
(eLearning)
18-Nov-
2014
12-Jul-
2005
Warranty Claim Preperation
Workshop Test 9927-2TEST Fail Web Test
13-Jul-
2005
01-Jul-2005
Customer Concern Verification Qual Cking Test
9946TEST Fail Web Test 09-Jul-2005
02-Jun-2005
Process: Customer Concern Resolution Test
9915TEST Pass Web Test 03-Jun-2005
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
01-Jun-2005
Process: Customer Concern Resolution Test
9915TEST Fail Web Test 02-Jun-2005
01-Jun-2005
Technical Resource Utilization Test
9948TEST Pass Web Test 02-Jun-2005
23-May-
2005
Customer Concern Verification
Qual Cking Test 9946TEST Fail Web Test
24-May-
2005
18-May-
2005
Warranty For Receiving & Inspect
New Vehicle Test 9925TEST Pass Web Test
19-May-
2005
12-May-
2005
Warranty & Policy Administration
Web 9923-2W Pass
Web Based Training
(eLearning)
13-May-
2005
26-Aug-
2004
HYBRID ESCAPE/MARINER
NEW MODEL TRAINING OVERVIEW
30N26F0 Pass FORDSTAR 23-Nov-
2010
08-Apr-
2004
Coaching & Counseling
Employees Test 2501TEST Fail Web Test
09-Apr-
2004
08-Apr-
2004
Selling Ford Brakes-Making the
Right Choice 3024W Pass
Web Based
Training (eLearning)
13-Apr-
2004
14-Oct-2003
SVT 2004 Service Advisor Training
30G06W0 Pass
Web Based
Training (eLearning)
18-Nov-2014
16-Jul-2003
PREREQUISITE COURSE 3254C
PRERQ3254C Pass Classroom 23-Nov-2010
13-May-2003
Service Advisor Basic Skills-Web 3022 Pass
Web Based
Training (eLearning)
06-Jun-2003
09-May-2003
Customer Viewpoint:Customer Satisfaction Tool Test
9985TEST Pass Web Test 14-May-2003
09-May-
2003
Relationship Management
Introduction Test 9827TEST Pass Web Test
14-May-
2003
09-May-
2003
Selling Parts and Service to
Women Test 2020TEST Pass Web Test
14-May-
2003
09-May-2003
Service Write-up Techniques Test 9947TEST Pass Web Test 14-May-2003
08-May-2003
Customer Viewpoint:Customer Satisfaction Tool Test
9985TEST Fail Web Test 09-May-2003
07-May-2003
Appointment: Scheduling & Loading Sys Bldg Test
9845TEST Pass Web Test 14-May-2003
07-May-
2003
Customer Viewpoint:Customer
Satisfaction Tool Test 9985TEST Fail Web Test
08-May-
2003
07-May- Waranty Guide Review Service 9922TEST Pass Web Test 14-May-
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
2003 Personnel Test 2003
06-May-
2003
Appointment: Scheduling &
Loading Sys Bldg Test 9845TEST Fail Web Test
07-May-
2003
06-May-
2003 L2e: Internet Basics 4013 Pass
Web Based Training
(eLearning)
07-May-
2003
06-May-
2003
Maintenance & LightRepair:Grow
Your Business Test 9944TEST Pass Web Test
07-May-
2003
06-May-2003
Warranty- Advanced Administration Test
9924-2TEST Pass Web Test 07-May-2003
05-May-2003
Motorcraft Batteries: Jumpstart Your Sales
3009 Pass Web Based Training
(eLearning)
06-Jun-2003
05-May-
2003
Parts: Maximizing Profit Through
Powertrain Sales 3011 Pass
Web Based Training
(eLearning)
06-Jun-
2003
05-May-
2003
Selling Ford Brakes-Making the
Right Choice 3024 Pass
Web Based
Training (eLearning)
06-May-
2003
05-May-2003
Shocks & Struts Product Knowledge
3002 Pass
Web Based
Training (eLearning)
06-Jun-2003
02-May-2003
Tire Condition Analysis & Warranty Administration
3021 Pass Web Based Training (eLearning)
06-Jun-2003
02-May-2003
Tire Product Knowledge and Selling Applications
3001 Pass Web Based Training
(eLearning)
06-Jun-2003
01-May-
2003
After-Warranty Assistance Tools
Guidelines Benefit 3010 Pass
Web Based Training
(eLearning)
10-Sep-
2003
01-May-
2003
Engine & Transmission
Maintenance & Protection 3218W Pass
Web Based
Training (eLearning)
10-Sep-
2003
01-May-2003
Motorcraft Batteries: Selling The Value
3008 Pass
Web Based
Training (eLearning)
10-Sep-2003
01-May-2003
Tire Condition Analysis & Warranty Administration
3021 Fail Web Based Training (eLearning)
03-May-2003
01-May-2003
Virtual Service Advior Basics-ADP
3214W Pass Web Based Training
(eLearning)
10-Sep-2003
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
01-May-2003
Virtual Service Advisor Basics-R&R
3215W Fail Web Based Training
(eLearning)
03-May-2003
30-Apr-2003
Using Service Pricing Goods to Sell MLR
1110 Pass FORDSTAR 23-Nov-2010
08-Oct-2002
SVT Service Advisor Training 30N04W0 Pass Web Based Training
(eLearning)
18-Nov-2014
01-Apr-2002
Masters Tenure Requirement - Not a Course!
TENURE Pass Classroom 23-Nov-2010
12-Nov-2001
On The Lane Perf. Selling & Customer Handling Trn
OTLSAT Pass Classroom 23-Nov-2010
29-Mar-2001
TECH OVERVIEW: CLI CNTRL, SAFETY RESTRAINTS & EMIS
9615 Pass FORDSTAR 23-Nov-2010
27-Feb-2001
TECH OVERVIEW: DRIVETRAIN
9613 Pass FORDSTAR 23-Nov-2010
27-Jul-2000
Customers: Addressing Concerns-Service
9913 Pass FORDSTAR 29-Jul-2000
29-Jun-
2000
FIXED OPERATIONS
ORIENTATION 9911 Pass FORDSTAR
30-Jun-
2000
28-Jun-
2000
WARRANTY GUIDE REVIEW
FOR SERVICE PERSONNEL 9922 Pass FORDSTAR
30-Jun-
2000
27-Jun-2000
Selling Parts & Service to Women 2020 Pass FORDSTAR 30-Jun-2000
20-Jun-2000
SERVICE ADVISOR BASIC SKILLS
2022 Pass FORDSTAR 22-Jun-2000
13-Jun-2000
9912 TEST-OUT EXAM 9912TEST Pass Self Study 15-Jun-2000
13-Jun-
2000 Fixed Operations Orientation Test 9911TEST Pass Web Test
15-Jun-
2000
13-Jun-
2000
SERVICE ADVISOR BASIC
SKILLS 2022 TEST-OUT 2022TEST Pass Self Study
15-Jun-
2000
13-Jun-2000
Selling Parts and Service to Women Test
2020TEST Fail Web Test 15-Jun-2000
13-Jun-2000
TEST OUT FOR COURSE 9913 9913TEST Fail Self Study 15-Jun-2000
13-Jun-2000
Tech Overview: Drivetrain Test Out
9613TEST Fail Web Test 15-Jun-2000
13-Jun-
2000 Tech Overview: Engines Test Out 9612TEST Pass Web Test
15-Jun-
2000
13-Jun- Tech Overview:Cli Cntrl, Sfty 9615TEST Fail Web Test 15-Jun-
Course
Date
Course Title Course Code Results
Delivery
Method
History
Updated
2000 Restr & Emis Test 2000
13-Jun-
2000
Tech Overvw: Brks,Steering, &
Susp Test Out 9614TEST Pass Web Test
15-Jun-
2000
13-Jun-2000
Waranty Guide Review Service Personnel Test
9922TEST Fail Web Test 15-Jun-2000
05-Jan-2000
WARRANTY CONTROLS WORKSHOP
9933-2 Pass FORDSTAR 06-Jan-2000
16-Dec-1999
RELATIONSHIP MANAGEMENT INTRODUCTION
9827 Pass FORDSTAR 18-Dec-1999
05-Oct-1998
SERVICE ADVISOR OP SKILLS
9621 Pass FORDSTAR 08-Oct-1998
28-Sep-1998
SERVICE ADVISOR OP SKILLS
9621 Pass FORDSTAR 07-Oct-1998
03-Sep-
1998
Around The Wheel: Service
Advisor Training 9840 Pass FORDSTAR
28-Sep-
1998
10-Aug-
1998
SUPERDUTY F-SERIES SERV
ADV/MGMT OVERVIEW 1999 34N12F0 Pass FORDSTAR
11-Aug-
1998
06-Mar-1998
TECHNICAL CUSTOMER HANDLING
SAS01M0 Pass Computer Based Training
09-Mar-1998